• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user winaix
Illinois
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

UPS losses and misdeliver my package from you. Now it's going to take 30 days or more to get refunds. I order three awesome shoes and now I need to wait over 30 days to get my money back before I can order it again. Maybe use USPS instead.

Thumbnail of user nicholea30
Oregon
1 review
0 helpful votes
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September 11th, 2021
Verified purchase

I was searching for shoes for my six year old and couldn't find her size anywhere. Doing a google search I stumbled across Shoebacca and was pleased to find several in her size. The prices were great. Delivery was crazy fast. I will definitely look here first next tomf.

Reason I chose this product:

6 year old chose them

Quality
Thumbnail of user sashac87
Texas
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

Seem to be authentic… they feel wobbly and loose and the sizing is weird. I have the same exact shoes in several other colors from Finish Line and they are the same size but with ShoeBacca I have to get one size bigger

Reason I chose this business:

Popped up in my google lens see h for a specific shoe

Service
Quality
Thumbnail of user tamekaw4
Louisiana
1 review
1 helpful vote
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October 2nd, 2018

I ordered a pair of Pumas and they looked like the picture and were of good quality. I only had to return them because I needed to go up a size. Trenice was very informative about the return policy and assisted me with ordering the correct size.

Thumbnail of user victoriaw534
Texas
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

I received the shoes, but one of the shoe was separating from the food bed, the other one has a hard piece of something sticking out of the side that is very painful. What company would let this pass quality control, if they have one. This is an awful thing to do and I have throne the everything away so now I am stuck with them. I love Birkenstocks and I have worn them for years and will continue, but this shoebacca company is a bad place to order Birkenstocks from. I decided to order from them because they had them on sale, I didn't know that they send you the defective ones. NEVER AGAIN will I order from this place again. I'm going to contact the better business bureau too, to warn buyers of defective shoes.

Thumbnail of user emilieb24
California
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

Saw the title little kid/big kid but didn't know 6.5 exists for both little and big kid so ended up with shoes for my 2yo that are actually even too big for me. It should appear more clearly that 6.5 is for big kid.

Reason I chose this business:

Price was very interesting

Reason I chose this product:

Love merrell, love the colors

Value
Shipping
Quality
Thumbnail of user jamess5121
Washington
2 reviews
0 helpful votes
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August 12th, 2021
Verified purchase

I placed an order for new walking shoes very easy to do and received my order within 3 days. Unfortunately, they were a size too small and I had to send them back. I did re0order a larger size and they are great shoes.

They were very helpful in providing information on returns.

Reason I chose this business:

I saw an ad on Brad's deals

Reason I chose this product:

I needed an affordable new walking shoes.

Service
Quality
Thumbnail of user stevens1865
New York
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

I started out with researching 6pm and because the shoe size is so small. I think the link to shoebacca was a real tribute to say the least. The prizing and availability was excellent. Please continue your and my the force be with you. It is the way.

Reason I chose this business:

It was linked to me.

Reason I chose this product:

I have this product in mens. I have a twin sister that has a few grandchildren and this item is very comfortable my being disabled with a back injury and more. I figure i let her feel for herself. It was really the price which posted the effort.

Quality
Thumbnail of user peggyc431
Indiana
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Order shoes sent wrong shoes order again put wrong address on pkg around 14 emails 3 or 4 phone calls I'm out around $72.00 dollars and a wrong pair of shoes in which I have to locate a ups store to get a refund. Will never order from them again very disappointed

Thumbnail of user jascenaf
Michigan
4 reviews
0 helpful votes
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March 18th, 2021
Verified purchase
• Updated review

I'm a shoebacca member and they wouldn't allow me to sign into my account
So I had to check out as another way... then they wouldn't allow me to use my $10 coupon for promo my code my understanding they want you to purchase $60 dollars or more to use it‍‍‍‍‍‍

Reason I chose this business:

Because they have great deals during this awful worldwide pandemic
Since many are jobless or hours have been cut

Reason I chose this product:

I like there products

Service
Value
Shipping
Quality
I'm a shoebacca member and they wouldn't allow me to...
March 6th, 2021
Verified site experience
• Previous review

I'm a shoebacca member and they wouldn't allow me to sign into my account
So I had to check out as another way... then they wouldn't allow me to use my $10 coupon for promo my code my understanding they want you to purchase $60 dollars or more to use it‍‍‍‍‍‍

Reason I chose this business:

Because they have great deals during this awful worldwide pandemic
Since many are jobless or hours have been cut

Reason I chose this product:

I like there products

Thumbnail of user kimberlys2472
Nevada
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I ordered a pair of men's hiking shoes and got them pretty fast however I buy new shoes often and they always have packing paper inside the shoe. These did not and the outside of the shoe looked a tiny bit scuffed. The soles were clean and overall weren't too bad but I wouldn't buy a used shoe so if they are selling used shoes they need to disclose that information

Reason I chose this business:

The prices were much cheaper

Quality
Thumbnail of user chantio
North Carolina
1 review
0 helpful votes
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June 10th, 2021
Verified purchase

It is the best company on the market, the product is excellent and the delivery is the fastest I have had, I think that even Amazon Prime is not that fast, I congratulate you. I just want to know why the application does not allow me to put the 5 stars, it only accepts 4, when in fact they deserve all the stars.

Reason I chose this business:

Best company (*****) 5 stars!

Reason I chose this product:

I like thimberland

Quality
Thumbnail of user harrym587
Florida
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

Hi, Amazon showed 1 pair left from seller shoebacca. Shoebacca site showed shoes in stock and had $10 promo going. I purchased shoes from Shoebacca at discount. A few days later Shoebacca emails me auto cancel for order stating shoes were out of stock. I placed order on Amazon from Shoebacca at FULL PRICE and the order was fulfilled. Made me go HMMM... BAD on Shoebacca.

Thumbnail of user leighb134
California
1 review
0 helpful votes
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April 9th, 2021
Verified purchase
• Updated review

Great overall experience. The site was easy to use, and my ordered arrived on time. Depending on the style of shoe and brand I can fit into sizes anywhere from5.5 to 6.5. I ordered a size 6, but couldn't even get my foot all of the way inside. I called customer service, and spoke to a woman about returning the shoes. She sent me a return shipping label and that was it. I'm bummed the shoes didn't fit, but everything else was great. I will definitely shop here again :)

The customer service rep was polite and helpful. I think I was on the phone for a total of 5 minutes.

Reason I chose this business:

Great prices on shoes

Reason I chose this product:

Fenty Puma boots for $50 kind of says it all

Service
Quality
Exceptionally good prices!
March 30th, 2021
Verified site experience
• Previous review
Thumbnail of user jr625
South Carolina
1 review
0 helpful votes
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February 27th, 2021
Verified purchase

I received my oder very promptly, but the wrong size & color. When u calked to get assistance with my incorrect order all i was told is they couldn't help me, but will send me a free return shipping label so i can return them. So wished they would have helped me with an exchange for the color & size i ordered.

Reason I chose this business:

When searching for the boots I wanted to purchase online- their site came up with what I was looking for in stock- the size & color needed.
Also, the price was exceptional.

Service
Value
Shipping
Quality
Thumbnail of user camillek12
California
1 review
0 helpful votes
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October 2nd, 2018

I called today and Amanda is amazing. She took care of me. Found my order #, did my return and also send me a return label (I ordered the wrong size!)

Thx! Will for sure order here again! (Actually I did. Went and order the corrected size!

Thumbnail of user nikiah
Texas
1 review
0 helpful votes
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September 28th, 2018

I needed help with an order online. I had the pleasure of connecting with Carla. She was very polite and knowlagable she walked me through the whole process she was patient and I liked that, Great Customer service!

Thumbnail of user isholaa
New Jersey
2 reviews
2 helpful votes
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February 4th, 2018

I purchased a pair of shoe and mistakingly I ordered two pairs. NOw I have called several Shoebacca times and my number was blocked Which means it a deliberate effort refuses my call.

I'm still expecting Shoebacca mgt response.

Thumbnail of user cg9
California
1 review
15 helpful votes
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October 15th, 2014

I ordered two pairs of shoes from Shoebacca, and one pair was okay but they weren't really the color that was shown in the picture. The other pair was a pair of rainboots that did not have any soles in them. Instead they had this grate thing in them that hurt when you stepped on it. And they were 60 bucks. Why wouldn't they have real soles in them if they cost that much? Its a damn good thing they will pay for your shipping when you return them! Otherwise I'd say don't even shop here.

Thumbnail of user kellyw572
Texas
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

When I saw these shoes I thought they were so cute and a great price. Then they arrived in 2 days and they are so extreamly comfortable! I am more than pleased with my purchase, the company and the quality and price!

Reason I chose this business:

I saw an add online and the shoes grabbed my eye, they were so cute!

Reason I chose this product:

I loved the look of the shoe.

Value
Shipping
Quality
Thumbnail of user griffinpeterg
Illinois
1 review
0 helpful votes
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June 27th, 2021
Verified purchase

Great. I ordered some new shoes because my girlfriend made fun of my old ones. So when my new shoes arrived I broke up with her and got with her mother. I was wearing my new shoes the entire time. Then I told my gf that we should back together and she agreed because she liked my new shoes from Chewbacca.

Quality
Thumbnail of user cedricw39
Wisconsin
1 review
0 helpful votes
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November 19th, 2021
Verified purchase

The delivery of shoes was on time and the price was great. I enjoy the product that I can dress up or dress down because of its basic simple style. That's what I like about the Seavees besides the comfort of the shoe.

Thumbnail of user mariahw67
Montana
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I'm disappointed that the shoes I ordered were not true to size. And even more disappointed to find out that I couldn't get my full refund back due to a restocking fee and I also couldn't exchange for a different size.

Reason I chose this business:

Only place I could find my “size” for a specific shoe needed as a bridesmaid.

Reason I chose this product:

Had to for a wedding.

Quality
Thumbnail of user matteom27
Georgia
1 review
2 helpful votes
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May 2nd, 2018

They sent me a pair of shoes that were damaged. When I went to return they wouldn't cover return shipping for the damaged product! The policy on the website clearly states they will cover return shipping on damaged products- but when you submit for a return they never send you a label. When you request a label they never send it.
Customer service Reps then claimed the policy is free returns over $50, but it clearly says Free Returns for damaged product right on the website. I ended up paying for the return shipping which cost about $8. So I'm out money for receiving messed up items in the first place.

Tip for consumers:
just dont do it. they send you messed up items and won't cover your return. not worth taking the chance.

Service
Shipping
Returns
Quality
Thumbnail of user davidr505
David R. – Shoebacca Rep

Thank you so much for your review and we would love to assist you with your return. I will send you a PM to collect information to further assist you and I apologize for any confusion this may have caused.

Thumbnail of user monicap524
Bahamas
1 review
0 helpful votes
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March 13th, 2023
Verified purchase

My shopping experience was pretty good. However finding my correct size (13 women's) was a challenge. I am a Brooks' girl but my size was not in stock, Adidas was all you had in my size, threrefore I am trying it for the first time.

Reason I chose this business:

I found it while surfing the net for a pair of Brooks.

Reason I chose this product:

Because that was the only running shoe I found in my size.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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