• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user sabrinae1
Tennessee
1 review
1 helpful vote
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September 19th, 2015

I was super nervous about ordering from Shoebacca since there were so many negative reviews but I had a great experience! I ordered a pair of Adidas running shoes for 37$! Every where else had them for 65+. I ordered them on the 15th and paid for expedited shipping since it was only $4 extra. I received a confirmation email but never another email with a tracking number. So I called on the 17th and within 3 minutes had the status of my package and they resent another email with the tracking number. I received the shoes on the 18th and they were perfect! I'm glad I trusted my gut and ordered from here!

Service
Value
Shipping
Quality
Thumbnail of user thomasm4101
California
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

Shoes didn't arrive when saidshoes didn't arrive when saidshoes didn't arrive when saidshoes didn't arrive when saidshoes didn't arrive when saidshoes didn't arrive when saidshoes didn't arrive when said

Reason I chose this business:

Found shoes we liked found shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedfound shoes we likedvfound shoes we liked

Service
Quality
Thumbnail of user melodyn49
Pennsylvania
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

So easy to order online and easy to track the delivery of the Sperry nautical sneakers. I am in loved with the sperry shoes but never tried a pattern sneaker. They are adorable and because of the tiny colorful imprint, they match various casual outfits.

Thumbnail of user anthonys1605
Pennsylvania
1 review
0 helpful votes
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May 2nd, 2021
Verified purchase

Kool. I would like to also order a pair of the same Farrarris I got a year ago; but, you don't have them in my size. My I assume they're going to be discontinued? That would be extremely disappointing.

Reason I chose this business:

Well, they seem to have the product I want.

Reason I chose this product:

The product looked not to flashy, they looked kool, comfy and conservative.

Quality
Thumbnail of user aishag32
California
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Glad to have found the Addidas I was looking for at a very good price at Shoebacca. I also got a coupon which was not accepted at checkout (wierd). However, once I got my order confirmation email, I got no further updates. I would suggest adding a delivery email when the shoe order is updated.

Reason I chose this business:

Cheapest price for shoe I wanted

Reason I chose this product:

Needed a Comfortable walking sneaker for a trip

Quality
Thumbnail of user hectorc196
Connecticut
1 review
0 helpful votes
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May 23rd, 2021
Verified purchase

Pretty skeptical at first. Wanted these Adidas I couldn't find anywhere else. Found them on Shoebacca selling for a sizeable amount less than I can find on places like ebay or stockx.

A little googling and redditing and I pulled the trigger. Got my sneakers the very next day. Brand new. No wonkiness.

Reason I chose this business:

Great pricing.

Reason I chose this product:

A particular colorway I was interested in.

Quality
Thumbnail of user kaitlync82
Idaho
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

I got my shoes and they are as ordered. However, shopping on the website was difficult and tracking my order was impossible. After ordering and creating an account, my order never synced with my account. Every time I tried to teack my order, it brought my to my account page where it said "no orders". When I looked up the order on an incognito page, it showed shipped but didn't have tracking info. When I went through numerous hoops and obstacles to finally find a tracking number, it didn't say which carrier had it. After I finally tracked my order, it said it was going to be late. Shoebacca sent a follow up email saying it had been delivered, but no tracking info still, and I knew the order was not delivered. It finally got delivered. But what a terrible experience!

Thumbnail of user carolh1545
New Hampshire
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

While looking for a different shoe, I came across a fantastic buy on a Toms sneaker. Couldn't believe the price and didn't hesitate to buy them. Shoes arrived on time and well packaged. I absolutely love them and can't believe I was able to get them at such a great price. Adding Shoebacca to my new places to shop!

Thumbnail of user jennq
New York
1 review
0 helpful votes
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February 24th, 2012

I found this site because they were the only site that had the particular style of PUMAs that I wanted. I read some bad reviews, but since I work for an online retailer as well and know how the bad reviews are pretty much the only ones you see, I gave them a chance. I am ABSOLUTELY pleased with the transaction process and speed of delivery. Shoebacca is now listed in my favorites.

Thumbnail of user cherb4
California
1 review
16 helpful votes
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April 11th, 2019

SCAM business. Bought 2 pairs of shoes, they were faulty pairs. Returned the shoes, with tracking no. ShoeBacca, denied they got the shoes. Then I provide them with tracking, got email that they will not refund my money. Finally they refunded one pair and denied that it was 2 pairs, where the weight on postage shows I returned 2 pairs. I will have to report them to BBB. I do not want this company cheat other people. Terrible bussiness,

Thumbnail of user jillh168
Jill H. – Shoebacca Rep

Hi Cher, we will be happy to look into this issue for you. We have sent you a message to help out.

Thumbnail of user michaels6551
Florida
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

Not happy with shirts I ordered the ASICS shirt was supposed to be a small mans shirt but they sent me a small women's shirt the puma shirt was size small but was way too big more like an extra large! The shoes were all good

Reason I chose this business:

Got 5% cash back on Ratuken

Reason I chose this product:

The shirts because of price point the shoes also price point

Quality
Thumbnail of user louisa342
Texas
1 review
0 helpful votes
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March 14th, 2023
Verified purchase

The ordering process went smoothly and the product came faster than I expected which I really appreciate, product quality was outstanding and I will be ordering from this company again, very impressed.

Reason I chose this business:

Just saw a good deal on a product a took a chance.

Reason I chose this product:

Buying a gift for a friend.

Quality
Thumbnail of user nataliek192
Pennsylvania
2 reviews
0 helpful votes
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November 20th, 2021
Verified purchase

This was the best customer service company HANDS DOWN that I've dealt with in AGES! Super pleasant, informed, helpful, & l could understand them PERFECTLY plus l wasn't on hold forever either! There aren't enough positive words to say. These are a Christmas gift for my grandson so l needed to know their return policy in case they don't fit him. Are you sitting down? ONE YEAR! I'm still in shock. So not only were they a great price for what l hope is a great shoe, they look awesome, it was free shipping, they were delivered super quick & they have a one year return policy. Why would l shop anywhere else?! Kudos to this awesome amazing company. THANK YOU!

Thumbnail of user tasham163
California
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I have never ordered from here before but needed volleyball shoes for my daughter in a rush. It was easy to find the shoes she wanted and select the sizer and order. The order arrived on time and the shoes are great. Thak you!

Reason I chose this business:

Honestly because the ETA. This option was actually after than Amazon!

Reason I chose this product:

My daughter is particular on her brand and style of athletic shoe. You had them in stock and available.

Quality
Thumbnail of user monikac
District of Columbia
1 review
1 helpful vote
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September 26th, 2011

Today is 26 Sept, 2011. I ordered two pairs of shoes three weeks ago. The website allows you to place an order to a P. O. Box but their policy does not allow P. O. Box deliveries, so they shipped the shoes, and I only found out from USPS tracking that it has been returned to sender on 16 September. I called them and provided a physical address. I also responded to customer service automated emails with the same request. I called two additional times, one time they promised to call me back and they never did. On 26 Sept, still no shoes, customer service did not cerdit my money back to my account and did not re-ship the shoes! Conveniently, their manager is unavailable when I demanded to talk to him/her to enlighten him/her about the breakdown in communications and poor customer service relations in the organization. DO NOT ORDER ANYTHING FROM THIS COMPANY! Monika Comeaux

Thumbnail of user jeremyb452
Michigan
1 review
0 helpful votes
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March 12th, 2021
Verified purchase
• Updated review

I messed up and ordered a real crappy pair of clearance shoes. I should know I get what I paid for. Upon trying to return, the coupon I had basically paid for the shoes, so I wouldn't receive any credit.
Otherwise, I really REALLY like the site, and will most likely be back

Value
Shipping
Quality
Longer
March 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user janetk679
Pennsylvania
4 reviews
0 helpful votes
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April 29th, 2021
Verified purchase

This must be a factory defect. I hv been buying and wearing AVIA shoes for years and when i slipped on these shoes and stood up, i could actually FEEL the tread from the sole of the shoes! Returning them.

Mary was friendly, professional and helpful. (I called on April 28 at 9 pm CST.)

Reason I chose this business:

Great price

Reason I chose this product:

I have been buying AVIA’s for years

Service
Quality
Thumbnail of user alexr840
California
1 review
0 helpful votes
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June 17th, 2021
Verified purchase
• Updated review

Very easy to navegate, it's great. Eventhough the boots run a 1/2 to big I like the product. However, I had to send them back. I don't like the fact that it won't get exchange and have to order again... I don't know about that...

I wanted the product exchange. I don't want to order again. Beside that service was great.

Reason I chose this business:

I was looking for boots and Shoebacca just appeared... nice.

Reason I chose this product:

Because it looks very good quality.

Service
Quality
Very easy to navegate, it's great
May 8th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I was looking for boots and Shoebacca just appeared... nice.

Reason I chose this product:

Because it looks very good quality.

Thumbnail of user timothyh595
Texas
1 review
0 helpful votes
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May 12th, 2021
Verified purchase
• Updated review

Well... this is my 1st time dealing with your company i ordering shoes. I was looking for footwear that would support me at my jobsite. Browsing through the website was easy and ordereing the shoe/boot was extremely! The website was manageable and easy to navigate! I enjoyed the entire shopping experience with Shoebacca!

Reason I chose this business:

It was one of the first sites that brought on my PC showing the work boot that I eventually selected and purchased. There was no prior experience with the company, but like the website!

Reason I chose this product:

Said product: work boot, was needed for work... all information and comments assisted in the picking out of the product that I finally choose!

Quality
Work Shoes
May 11th, 2021
Verified purchase
• Previous review

Well... this is my 1st time dealing with your company i ordering shoes. I was looking for footwear that would support me at my jobsite. Browsing through the website was easy and ordereing the shoe/boot was extremely! The website was manageable and easy to navigate! I enjoyed the entire shopping experience with Shoebacca!

Reason I chose this business:

It was one of the first sites that brought on my PC showing the work boot that I eventually selected and purchased. There was no prior experience with the company, but like the website!

Reason I chose this product:

Said product: work boot, was needed for work... all information and comments assisted in the picking out of the product that I finally choose!

Quality
Quick and easy...
April 30th, 2021
Verified site experience
• Previous review

Quick and easy... that's how I like it! Very manageable and easy to navigate website... enjoyed the entire shopping experience!

Reason I chose this business:

I just did... no prior experience with the company, but like there website!

Reason I chose this product:

Product needed for work... all information and comments assisted in the picking out of the product that I finally choose!

Thumbnail of user dannys413
Texas
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

1 pair of boots was great, the second pair of boots were obviously retured by someone else before they were sold to me. The sole's were dirty like someone had tried them on and walked on dirt and the dirt wasn't cleaned off before they were resold to me. I understand items get returned and resold but at least make sure they are clean and look new, when someone is purchasing a new product.

Thumbnail of user charlya5
New York
1 review
0 helpful votes
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June 5th, 2021
Verified purchase

This company is by far the worst I've dealt with, they advertise for shoes make you buy it, pay in advance, make you wait a whole week for later on cancel your order then they apologize for the inconvenience, DO NOT waste your time with them, try other serious companies.

Tip for consumers:
DO NOT buy from them, they're not responsible

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user josephs2716
California
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

I received two items that were incorrect based on my order. They were the correct products, unfortunately they were for a young boy. I ordered a adult men's medium and received a young boys medium YM. The shorts that I ordered came in different colors and I selected I believe three different colors. It was the yellow pair, two each, that were incorrectly sent. I was disappointed that I was instructed that I needed to package up the incorrect shorts, print a label that was sent to me, and then drop the package off at a UPS shipping location. And to top it off, they are not going to send me the correct two pairs of shorts that I ordered. They said if I want them, I would have to put in a re-order. This was a discount from brads deals, not even sure I can still get the same price. Or that I even want to spend more time on this.

Thumbnail of user melissau81
Ohio
3 reviews
0 helpful votes
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July 3rd, 2021
Verified purchase

Everything was great would order again the website was easy to use and my item was shipped thru the mail qwickly and the packageing was very safe to were your product was sure to get to me without a incident.

Reason I chose this business:

Because there price is fair.

Quality
Thumbnail of user ronicag
Missouri
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

I ordered 8 pairs of shoes, one pair wasn't sent. Instead they shipped me an incorrect pair. I asked them could they please send me the correct pair I ordered since it was their mistake. They told me they wouldn't. Which was not okay since it was their fault. I had to used my gas to go to return shoes I never ordered, but they won't correct their error, like I did something wrong.

I asked them instead of a refund, could they send me the proper order. They told me no. Which is insane. I’ve never hard of this before. The first time they made a mistake they even gave me a discount on my order. They are horrible!

Reason I chose this business:

I love Pumas. When ever I order, I’m ordering 5 to 9 pairs at a time. I’ve spent thousands of dollars with Shoebacca over the last two years.

Reason I chose this product:

Pumas are my favorite shoes.

Service
Thumbnail of user josephc2391
California
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase

I wore it to walk around to try and break it in but felt the shoe was a bit tight. I made sure it's a 2E but I felt like it was not 2E. I buy only Asics 2E size 8 but this one was a bit tight on the side. Not sure if it was style? But I bought this to run in but now I feel this is not the right shoe. I am planning to run in the Rock n Roll `1/2 marathon in San Jose on Oct. 3rd but looks like I will have to find something else. I hope i can return this shoe.

Reason I chose this business:

Because i like the style of the shoe also it has it in 2E.

Reason I chose this product:

I only run in Asics

Quality

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The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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