• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user pedrop222
Texas
1 review
0 helpful votes
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July 7th, 2023
Verified purchase

Ordered a pair of shoes on July 7... by July 11 they have not shipped yet. Request to cancel the order and they say reimburse will occur in 2-3 days. After 6 days no reimbursement has occurred.
Now I need to start a claim with my credit card to get my money back.

Reason I chose this business:

Good prices and good products. I have purchased here before.

Reason I chose this product:

Need a nice, good pair of running shoes.

Thumbnail of user brir11
Texas
1 review
0 helpful votes
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April 28th, 2021
Verified purchase

I stumbled upon this site when searching from a specific pair of Toms that I recently lost in an apartment fire. Was so elated to find them. Great price and super fast shipping. They even sent a follow up email to make sure that I did receive my package! Great service. Will be buying from them again

Reason I chose this business:

Was able to find the rare shoe I was looking for

Reason I chose this product:

I love Toms shoes

Quality
Thumbnail of user cbb11
Utah
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

Seems like I just hit send and my boots were delivered! I usually size up with boots, but that option was not available so ordered my regular shoe size & fits great. Wore them all day right out of the box & no problems; toe box is very roomy.

Reason I chose this product:

Needed steel toe boots for a job site visit & didn't want to spend a lot of money for something I would not wear often. Love them!

Quality
Thumbnail of user chriss2976
Indiana
2 reviews
0 helpful votes
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May 18th, 2021
Verified purchase
• Updated review

I purchased, then returned gloves 3 times, because they had imperfections. I was surprised, as I am a longtime Shoebacca customer, and have never had prior issues with product quality. I asked a customer service rep to note my account for the next order. We'll see how it goes.

SUPERB.

Reason I chose this business:

Amazing prices

Reason I chose this product:

Need flexibility for motorcycle riding.

Service
Quality
Service trifecta
July 21st, 2021
Verified purchase
• Previous review

Rare do you get good, cheap, and fast. Usually you settle for 2 out of 3. Shoebacca delivers big time!

Reason I chose this business:

Prices
Convenience
Return policy

Reason I chose this product:

Classic brands and models.

Quality
Thumbnail of user benjaminh447
Pennsylvania
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Bought an initial pair of kids sneakers, based on price which was competitive. Got an immediate coupon code ($10 off) and was able to find a few other shoes for the rest of the family to make it worthwhile. Seems like an overall decent selection and pretty good clearance or marked down options.

No site issues and pretty quick delivery.

Thumbnail of user marcw181
Connecticut
2 reviews
0 helpful votes
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January 28th, 2023
Verified purchase

Shoebacca bent over backwards to make this a good shopping experience, including discount prices, free shipping and then, unfortunately, free returns. The shoe didn't fit as expected and we had to return it. But so far (waiting for refund) it's been a seamless experience. I'll shop with Shoebacca again.

Excellent!

Service
Quality
Thumbnail of user bridgetj96
New York
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

Bought for my granddaughter. Had a great first experience. I loved the look and feel of the boots. Sturdy and well made of quality materials. Looks like it will do what it's supposed to do...keep her feet warm and dry.

Reason I chose this business:

Trying new shopping vendors.

Reason I chose this product:

The Nautic name means quality item.

Quality
Thumbnail of user heatherm1144
North Dakota
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

These New Balance are cute and versatile - can wear with joggers, jeans, leggings, shorts or dress/skirt and have a different look each time. Love the quality and pop of black on heel. These will be a go to for me

Reason I chose this business:

Found the shoe I was looking for on site

Quality
Thumbnail of user richj85
California
1 review
0 helpful votes
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March 22nd, 2021
Verified purchase

Order from Olympia sports and a week later they emailed me tell me both sneakers I ordered were out of stock. Highly frustrating when there is automatic software to keep inventory count accurate. Not sure why it took a whole week for them to notice it so I was out from my exercise for technically two weeks. Shoebacca came to the rescue with great deals and real inventory quick

Value
Shipping
Quality
Thumbnail of user jenniferk1034
Texas
1 review
2 helpful votes
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February 14th, 2021
Verified purchase

Could not find what I wanted while shopping for my birthday, so my friend handed me money and said go for it! Shoes I found on line fit desire and well priced for leather! Order arrived within reasonable amount of time and undamaged! Leather is well tanned and shoe fits to perfect size 8. In fact, will be ordering second pair in another color! Comfy and fashionable for work and play! I would recommend!

Reason I chose this business:

Had what I wanted at a price lower than anyone else with same brand or similar style and in real leather, not just suede!

Reason I chose this product:

Real leather at a reasonable price and style suitable for every season of the year! Can be dressed up or worn with shorts and appropriate blouse or slacks and nice sweater! Year round product!

Value
Shipping
Quality
Thumbnail of user tracyh1114
Florida
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

This is my third pair of these boots and I live in an rv and where them everyday. It is a product that really lives up to its name. My dog and I spend at least four hours a day in the woods so he can chase deer and squirrels. He has a very high prey drive. You will not be disappointed.

Thumbnail of user ruthr1232
Finland
2 reviews
0 helpful votes
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November 25th, 2022

Fantastic customer service and quality products at a great price! We have been extremely satisfied with the products that have arrived and will be ordering from here again for all of our future needs.

Thumbnail of user darnellh29
Indiana
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

Well, I ordered mad dumb super late on a Tuesday night and received by Friday. This Shoebacca ad just happened to randomly pop up on my feed, and by seeing what I saw, I was sold. Like immediately. And also, with the sale they had on my selection, I reeaaally should have grabbed two pairs! To sum it up, I'm a satisfied first time customer and will be back for sure.

Service
Value
Shipping
Quality
Thumbnail of user jamesb5955
Idaho
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

Worked out great for work. Got an 8.5 while im an 8. Width is nice but I can fit a finger behind my heel. Not a big deal, my body feels much better walking, bending, squatting, lifting. Great gripe too. Shoebacca is an awesome name, good deal, and fast shipping. Thank you!

Thumbnail of user seac3
Georgia
1 review
0 helpful votes
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February 1st, 2022
Verified purchase

The shoes ran true to size for me. They are really nice quality shoes. For myself, I noted that they will have to be broken in a bit (how you would Doc Martens). Overall, I am very pleased with my order. They came about three days after I ordered so shipping time was excellent for my location. Definitely recommend!

Tip for consumers:
I was skeptical about the site at first because I had never heard of it, but it’s pretty legit! Had no issues whatsoever.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user robertmannm
Colorado
1 review
0 helpful votes
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June 24th, 2021
Verified purchase

Shoes arrived promptly, didn't fit, called to ask about return policy, was told they would e-mail a return authorization... two days later nothing has arrived. Do not offer replacement (all I want is two pairs one size larger) and insist I must return for refund. Not user friendly

expected response did not arrive.

Service
Quality
Thumbnail of user scottos
Arizona
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I found a pair of Puma basketball shoes in my favorite color for $45 and free shipping. Half off! So I bought them and with tax it came out to be just under $50 and my shoes were at my door step 3 days later as promised. Wow.

Quality
Thumbnail of user averyg32
Minnesota
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

I bought a pair of Boo J's from Shoebacca and I really like them. They are so perfect for skating and practically have no break in period. I really like how the suede looks and it seems to be quite durable as well. The standard shipping was really fast too, only took about 3 days for them to ship. I'm buying more pairs soon lol.

Reason I chose this business:

Because Shoebacca was the only online retail shop that had Boo J’s for sale.

Reason I chose this product:

Because I really wanted to try Boo Johnson’s skate shoe.

Quality
Thumbnail of user cecilp22
Mississippi
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

They will gladly take your payment. My order is now three weeks old still do not have my items. Emailed a week ago and asked for a refund, they claim it was too late but item has still not shipped. Never again will I purchase from these folks.

Just an email to say my order could not be canceled.

Reason I chose this business:

They were one of a few to have the item I bought. I ordered two more pair from a different vendor got both pair before this order. This order was the oldest of the bunch.

* Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user theodoret10
Maryland
1 review
0 helpful votes
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July 30th, 2018

I ordered the wrong running shoe size that failed to qualify for a free return shipping label, but customer service rep Amanda reviewed the order and immediately -- no questions asked -- emailed the shipping label. She also presented two options for me: order a replacement pair right away (and paying for it), or wait until the returned shoe is received and the account is credited at which time a new order may be placed using the credit. I opted for the first option. She instructed me to read the email return policy and she would answer whatever questions I had. Amanda was pleasant, helpful and efficient -- traits that I look for in customer service. Thank you.

Thumbnail of user ranjnas
GB
1 review
5 helpful votes
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November 30th, 2014

Ordered shoes direct from site on 11/11/14, this process was easy. However am still waiting for delivery. Email sent to say my item will be delivered by Ups as I am a UK resident. Am getting a run around for this item, shoebacca say contact I parcel, I parcel
State check with merchant as they have request for shipping but no item.
Don't order from here customer service is next to rubbish. Am still waiting and not even decency to say if item out of stock. It wad in stock when ordered.
R smith

Tip for consumers:
Go elsewhere

Service
Value
Shipping
Thumbnail of user lucyj124
New York
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

I want to start working out and the Puma RS-X have been recommended by a fitness group I am in. These are comfy - still feeling them out. Left is best, and right is slightly tight. But overall good deal.

Reason I chose this product:

Recommended

Quality
Thumbnail of user peggyb452
Tennessee
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

Good selection and good sale prices. I found boots for my grandson that just made his day. They were delivered intact on the promised date. I'll definitely return to Shoebacca the next time I'm in the market for shoes.

Reason I chose this business:

Email advertisement

Reason I chose this product:

Looking for boots for a growing young man at a reasonable price.

Quality
Thumbnail of user leef543
Alabama
1 review
0 helpful votes
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January 16th, 2023
Verified purchase

I enjoyed seeing the wide range of choices on the site. The boots I ordered were shipped in a timely manner, and I'm enjoying them. As someone who never had a good experience ordering shoes online, this was refreshing!

Reason I chose this business:

Price and value

Reason I chose this product:

The look and the price.

Quality
Thumbnail of user angelc71
Texas
2 reviews
1 helpful vote
  • Send Message
April 19th, 2018

I didn't have any problems. I've been shopping with Shoebacca for years and love them. Anytime I call I'm greeted with such friendly people who don't sound like robots. You will always have a customer in me. Thanks Shoebacca

Thumbnail of user davidr505
David R. – Shoebacca Rep

Thank you so much for your kind words Angel! We look forward to being able to service all your shoe needs in the future!:-)
Shoebacca

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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