• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user debrae292
Pennsylvania
2 reviews
0 helpful votes
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July 26th, 2021
Verified purchase
• Updated review

Nice selection and good customer service. I had a question about my order and sent an email which was returned in less then 24 hours. It is rare to find that kind of service anymore. Thank you!

Reason I chose this business:

The one pair of speery’s were on clearance…great deal.

Reason I chose this product:

Daughter Needs them for her school.

Service
Quality
Nice selection
July 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The one pair of speery’s were on clearance…great deal.

Reason I chose this product:

Daughter Needs them for her school.

Thumbnail of user johnh5031
Georgia
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

Great price for an excellent shoe. Delivery was very quick. Extremely happy with my buying experience once again with Shoebacca & will continue to use.

Reason I chose this business:

Great price

Reason I chose this product:

I work out a lot & like to have various styles & colors of sneakers

Value
Shipping
Quality
Thumbnail of user ernestoo19
Georgia
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

Shoes got here fairly quick, I was surprised. Shoes were a little tight but after wearing them for an hour or two they broke in just fine. Would buy again

Thumbnail of user vj47
Texas
1 review
0 helpful votes
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March 24th, 2021
Verified purchase

Was looking for some Sperry shoes and stumbled upon this site. They have very ample selection and their sales price is unbeatable, ended up buying 5 pairs. Definitely will patronize again.

Reason I chose this product:

Good looking quality shoewear.

Value
Shipping
Quality
Thumbnail of user jerryc559
Massachusetts
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

Thank You so much for quality shoes. Everything fit fine an they were as pictured an described. I will be using your online store quite frequently going forward.

Reason I chose this business:

Purely by accident but it turned into a positive!

Quality
Thumbnail of user briand1174
Minnesota
1 review
0 helpful votes
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August 15th, 2021
Verified purchase
• Updated review

Purchased this product previously from Shoebacca. Fair price for an Asics shoe. First pair getting worn after 5 miles a day for months and will need replacement. I want to be ready.

Reason I chose this business:

Mainly, because of the company name.

Quality
Purchased this product previously
March 19th, 2021
Verified site experience
• Previous review

Purchased this product previously. Fair price for an Asics shoe. First pair getting worn after 5 miles a day for months and will need replacement. I want to be ready.

Reason I chose this business:

Right shoe, right price

Thumbnail of user alexandrial33
California
1 review
0 helpful votes
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March 19th, 2021
Verified purchase

My experience with shoebacca was great! Got exactly what I wanted in a very timely manner. Will definitely order from the company again. I highly recommend them.

Reason I chose this business:

Saw their adds on Facebook and they had a lot of cool styles. I happen to love "old school sneakers" and they had many to choose from.

Reason I chose this product:

Like I said I am an old school sneaker head.

Value
Shipping
Quality
Thumbnail of user maggieb70
Texas
1 review
0 helpful votes
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September 25th, 2018

I incorrectly entered my email so didn't receive a purchase confirmation. Amber was very helpful and corrected the problem. Also, my shoes have already shipped!

Thumbnail of user davids1800
Maryland
1 review
0 helpful votes
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September 21st, 2018

Carla was really helpful. She worked out shipping back shoes purchased and provided a shipping label. Great customer service. Will definitely shop here again.

Thumbnail of user chrisk1295
Florida
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I ordered two pair of the same shoes, different color. They were a bit large so had to return but everything about the process was so easy. Thank you and I'll be back!

Service
Value
Shipping
Quality
Thumbnail of user jasminer320
New Mexico
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

I've had nothing but great experiences this far. The prices are good as is the speed in which I receive my shoes. I'm always very happy and would highly recommend.

Reason I chose this business:

They’re reliable and efficient

Reason I chose this product:

They were what I’ve been looking for. I actually got the same shoes here last time. I just needed a few extra pairs.

Quality
Thumbnail of user jessk120
Florida
1 review
0 helpful votes
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August 6th, 2021
Verified purchase

Can't beat the clearance/sale section on some of these shoes. Everything came on time and was shipped without plastic or extra material, which I appreciate.

Reason I chose this business:

I love shoes and your prices are great.

Reason I chose this product:

I love the Adidas selection.

Quality
Thumbnail of user sergiov84
Maryland
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

Honestly, it was your customer service. The lady(s) who helped me with my order. She(they) made this purchase truly worth it!
If I could, I'd give them a mini-gift!

Thumbnail of user dinab154
Brazil
4 reviews
1 helpful vote
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November 18th, 2022

Ordering was easy as pie! Love the new website, very user friendly. I was able to order multiple items with different logos quickly and easily. Hale always loved your customer service too.

Thumbnail of user timb1516
Alabama
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

I had seen this site pop up in several places with excellent prices as well and decided to give them a go.
So far very happy with my first experience thru Shoebacca...definitely will use them again.

Reason I chose this business:

I have seen their site pop up in several places on the internet and liked the prices advertised.

Reason I chose this product:

Keen shoes are one of my favorites for everyday wear.

Quality
Thumbnail of user valinac
Connecticut
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

Unfortunately both pairs of shoes did not fit but they were excellent quality and fast shipping. Customer service was awesome and will definitely order from Shoebacca again!

Thumbnail of user cedrics27
Texas
1 review
0 helpful votes
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August 23rd, 2021
Verified purchase
• Updated review

Love this store! Discord is one of my favorite brands which are hard to find but Shoebacca always has nice sneakers in stock, on sale and in my size. So I'll be a customer for life!

Reason I chose this business:

Great Prices

Reason I chose this product:

I love Fiadora brand

Quality
Love this store!
December 19th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Great Prices

Reason I chose this product:

I love Fiadora brand

Thumbnail of user nicolec2011
Pennsylvania
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

I abruptly found out my 7 year old's school shoes were too small and needed them in a hurry as she has uniform requirements. The order came quickly with the quality product that I ordered.

Thumbnail of user arnoldg84
Washington
1 review
1 helpful vote
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May 9th, 2022
Verified purchase

Another great buying experience from Shoebacca. Each time I purchase the service, quality of product and fast delivery can't be beat. Definitely my shoe vendor of choice. Why go anywhere else.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user marilyns721
Massachusetts
1 review
0 helpful votes
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May 13th, 2022
Verified purchase

Only when i asked why did i receive an email stating the last pair was sold before my order went through. Horrible customer service from a company that i now consider NOT credible.

Thumbnail of user douglasc410
Ohio
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

This is my sixth time ordering thru shoebacca, and once again, they exceeded my expectations! Top quality products, with amazingly fast shipping. You have a satisfied customer for life!

Reason I chose this business:

Based on my past purchases, from which i was totally satisfied. And the prices cannot be beat!

Reason I chose this product:

I have been wearing sanuk shoes for many years. The quality and comfort are amazing, and shoebacca has the best prices around!

Quality
Thumbnail of user jessicab2236
New Hampshire
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

Great, fair priced products! What's even better is I placed my order on a Sunday night and they were delivered by Thursday afternoon! I highly recommend Shoebacca!

Reason I chose this business:

It was the only site I found the shoes I was looking for

Reason I chose this product:

Style, and price

Quality
Thumbnail of user pb242
Massachusetts
1 review
2 helpful votes
  • Send Message
September 30th, 2020

Do you have 2 left feet? If so, you'll be happy when you order a pair of shoes. That's because that is what you'll likely get. We did. No recourse to correct. Awful!

* Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user juanl537
Texas
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Smooth ordering process and fast delivery, received my package way faster than expected, overall I would definitely order from Shoebacca again and great prices all around!

Reason I chose this business:

Ordered first through Amazon unfortunately they did not have the size we needed so we decided to go directly through the main store.

Reason I chose this product:

For my husbands work.

Quality
Thumbnail of user andrear641
Georgia
3 reviews
0 helpful votes
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June 13th, 2021
Verified purchase
• Updated review

Hesitated placing an order with a new company advertising on Facebook, but I could not be happier. Price, service and quality go hand in hand. Will definitely come back for more.

Reason I chose this business:

Ad on Facebook

Reason I chose this product:

Style, price, brand

Quality
Going well
June 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Needed new training and running shoes

Reason I chose this product:

Design, reviews and price

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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