• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user brantleyd
Texas
2 reviews
0 helpful votes
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January 30th, 2021
Verified purchase
• Updated review

Remarkable site have great products and a very fast delivery time received my shoes before they said they would come will definitely recommend and order again

Reason I chose this product:

Liked the look

Value
Shipping
Quality
Haven't received item yet but ordering was easy process
January 20th, 2021
Verified site experience
• Previous review
Thumbnail of user chrisw1580
Pennsylvania
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Always a pleasure to shop online, intuitive interfacing, shipping is fast and cheap if not totally free and name brands and styles i can't find elsewhere.

Reason I chose this business:

Pricing initially drew me to choose Shoebacca. Quality and service have kept me a faithful customer.

Reason I chose this product:

I like the styles and brands offered through Shoebacca.

Quality
Thumbnail of user deanm311
New York
1 review
0 helpful votes
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February 1st, 2021
Verified purchase
• Updated review

Great price, great service, fast delivery. Very happy with my purchase will be coming back to Shoebacca again for all my clothing, apparel, and shoe needs.

Reason I chose this business:

Price, ease of use of website. Great deal on items. Reviews were a little mixed over a year ago, but seemed better as of late so I did my due diligence and got an awesome Fleece at an awesome price. Keep up the great work.

Reason I chose this product:

Looking specifically for this type of garment. Needed this jacket/sweater, due to inside/outside work at Covid-19 testing site in New Hampshire. I was looking for other colors from this make (River's Edge?) But only saw it in the Pale Blue. Love it, looking for more or others with this price and style. Let me know if you get more in? Thanks for restoring good customer service in online and retail shopping once again. You guys are setting the bar.
Best, ~D

Value
Shipping
Quality
So far so good
January 19th, 2021
Verified site experience
• Previous review

So far so good. We will rate further upon receipt of shipment.

Reason I chose this business:

Price, ease of use of website. Great deal on items.

Reason I chose this product:

Looking specifically for this type of garment.

Thumbnail of user shayp25
Alaska
1 review
0 helpful votes
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April 20th, 2021
Verified purchase

My first order with Shoebacca was amazing Amazing price points, amazing shoes, SUPER FAST shipping to Alaska needing new shoes for both my kids, no questions shopping at Shoebacca found a pair for both my kids price was amazing Having shipped the next day a week and a half later... nothing... shipping has been pushed back to the 29th? From an order that shipped on the 11th? Say what you want about the postal service... I just shipped a Jeep on a barge to TX and it made it there in a week and a half

Reason I chose this business:

Price point and have an amazing first order

Reason I chose this product:

My kids picked them out

Value
Shipping
Quality
Thumbnail of user forrestw57
Florida
2 reviews
5 helpful votes
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November 27th, 2022

Service was not good but shoes I purchased are huge. At least 2 sizes bigger than an 8.5. Luckily I was able to give them to a friend. But it should be noted on your website how big these shoes run.

Thumbnail of user darceyh4
Tennessee
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

I ordered the wrong width boot for my husband and so far they have been very nice, helpful and prompt. I still have to get clear packing tape, but I plan on purchasing from them again.

Thumbnail of user ginag405
Gina G. – Shoebacca Rep

Great to hear customer service was able to assist!

Thumbnail of user charlottep383
Australia
2 reviews
0 helpful votes
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November 14th, 2022

Site is so easy to use, I just bought new shoes for gym, price is very reasonable, and shoes are soo comfortable. Delivery was right on time, like they said, so overall great experience for me!

Products used:
Running shoes

Service
Shipping
Quality
Thumbnail of user debbiee194
Iowa
2 reviews
0 helpful votes
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June 8th, 2021
Verified purchase
• Updated review

I found what i was looking for and fast shipping! They seem to have enough sizes so they don't run out which is disappointing when a website doesn't have your size!

Reason I chose this business:

I've ordered before and was very happy with selection and my size available!

Reason I chose this product:

I needed them for an upcoming motorcycle trip!

Quality
Found what i needed!
May 29th, 2021
Verified site experience
• Previous review

Found what i needed! And it was on sale

Reason I chose this business:

It popped up in email. But i was shopping for harley boots and they were on sale!

Reason I chose this product:

I needed them for an upcoming motorcycle trip!

Thumbnail of user matti148
Texas
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

Ordered my shoes on Sunday and they showed up on Tuesday. Shoes were $10 cheaper at Shoebacca than anywhere else. Thanks for the great experience. I'll definitely be back! Thanks!

-Matt

Thumbnail of user kimberlys1453
Pennsylvania
2 reviews
0 helpful votes
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July 10th, 2021
Verified purchase

Never ordered from this site before, but they had a pair of TOMS sandals that I wanted. They had my size and item was shipped fast! I will definitely order again.

Reason I chose this business:

They had the shoes that I wanted.

Reason I chose this product:

Looking for a great pair of flat slide sandals by TOMS

Quality
Thumbnail of user kevinf971
Georgia
1 review
0 helpful votes
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March 16th, 2021
Verified purchase

I was pleasantly surprised the whole way through. From learning about a new shoe company on Google, to the quick purchase and shipping process. Oh, and the shoes fit perfectly too!

Value
Shipping
Quality
Thumbnail of user pamh537
Georgia
1 review
0 helpful votes
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April 23rd, 2021
Verified purchase

Have been looking everywhere for a simple visor... love the visor I found here... and it was on sale... received in a timely matter too... I would shop at Shoebacca again...

Reason I chose this business:

Just got lucky... found the site on the internet

Reason I chose this product:

Color and on sale too

Quality
Thumbnail of user kathryne122
Indiana
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

The customer service rep I talked to regarding a shipping error was amazing. Helpful, solution-oriented, and so kind. I'll be shopping more from shoebacca just because of the customer service alone.

Service
Quality
Thumbnail of user johnw4433
New Mexico
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase
• Updated review

Page "bounced around" at times "on its own" -- a technical website issue. --But the products are excellent -- and relatively inexpensive! --And delivered QUICKLY!

Reason I chose this business:

Googled looking for HushPuppies men's casual shoes -- basically replacement for pair almost worn out. "Discovered" Shoebacca -- name intrigued me! --Checked, and found "My" shoes -- at real good price! --Went on from there!

Reason I chose this product:

Pretty much same style/color/etc as nearly-worn-out pair I have: REALLY like them! And Shoebacca's price was "Good"!

Quality
Page "bounced around" at times "on its own"
August 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Looking for HushPuppies men's shoes -- basically replacement for pair almost worn out

Reason I chose this product:

Pretty much same stly/color/etc as pair I have

Thumbnail of user shp9
Massachusetts
1 review
0 helpful votes
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May 12th, 2021
Verified purchase

Quick seamless easy experience. Shipping and delivery quick. I never felt like I was with a fake site or company. Follow up sealed the deal. Product line is up to date.

Reason I chose this business:

All of the above statement!

Reason I chose this product:

Size and availability

Quality
Thumbnail of user abbeyg3
Mississippi
1 review
0 helpful votes
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March 7th, 2017

I was so skeptical about ordering from this website and I read some bad reviews on it. But I ordered some ASICS for $60 original $130 on other websites. SO I AM SO HAPPY WITH MY PURCHASE! They are brand new and fit perfectly. I ordered them on a Wednesday and they came in the following Monday. I never write reviews but I wanted to come back and write one because there were so many bad ones. I love this website and would recommend anyone to order from them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenw1934
Illinois
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Found shoes I was looking for at good price. Did not receive shipping/tracking information but contacted customer support and was reassured the order was shipped.

I have already provided feedback. Very helpful customer support to confirm shipment.

Reason I chose this business:

Item availability at reasonable price.

Reason I chose this product:

Hopefully to provide better arch support for everyday walking

Service
Quality
Thumbnail of user susiep102
Alabama
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Shoebacca was very prompt on delivery, quality of product was excellent. Would definitely buy from Shoebacca again and have already recommended them to my friends.

Reason I chose this business:

A friend recommended them

Reason I chose this product:

Excellent pricing for my Keen Hiking Boots

Quality
Thumbnail of user antonior439
Texas
1 review
0 helpful votes
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April 29th, 2021
Verified purchase
• Updated review

My first time ordering online. It was simple, fast, and easy. Shoebacca has great variety and great prices. I would definitely consider shopping here again.

Reason I chose this business:

Wanted to try a different shoe store

Reason I chose this product:

They were nice and interesting. Don't see these options very often.

Quality
Easy and fast
April 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Wanted to try a different shoe store

Reason I chose this product:

They were nice and interesting. Don't see these options very often.

Thumbnail of user danield1461
New York
1 review
0 helpful votes
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September 8th, 2021
Verified purchase

This is my fourth or fifth order with shoebacca and all have been handled extremely well, fulfilled and delivered very fast with plentiful status updates.

Reason I chose this business:

Very reliable and good prices.

Reason I chose this product:

Asiics always fit me well. Great price too, old model I guess.

Quality
Thumbnail of user bernardc233
Colorado
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Received two boots of different sizes. Had to go through the hassle of return shipping. My card was credited, although short of original purchase amount.

Reply from customer service was just a copy of what's on website

Reason I chose this product:

Prior experience

Service
Quality
Thumbnail of user karanj21
Michigan
1 review
0 helpful votes
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April 5th, 2023
Verified purchase

Hiking boots were a great price, were exactly as described, shipped quickly and arrived in less than a week. Definitely will order from shoebacca again

Reason I chose this product:

Keen hiking boots are a great fit for me and excellent quality. I so a lot of backpacking and hiking

Quality
Thumbnail of user michaelw6206
Michigan
1 review
0 helpful votes
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June 30th, 2023
Verified purchase
• Updated review

They had what I needed in my size at a good price. It took only a couple of minutes to complete my transaction. The delivery was exactly when promised and the boots were as promised.

Reason I chose this business:

Google search

Reason I chose this product:

Much research

Quality
Still kind of hard to judge the correct size
June 19th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Google search

Reason I chose this product:

Much research

Thumbnail of user susanh4013
North Carolina
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

My shoes were a previous model and priced competitively. I was able to use Apple Pay for this purchase and they arrived very quickly, in less than a week. The shoes were just as expected!

Reason I chose this business:

Competitive pricing, my size was available

Reason I chose this product:

I have been wearing ASICS shoes for many years and love them

Quality
Thumbnail of user debbiem1095
Florida
1 review
0 helpful votes
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May 1st, 2021
Verified purchase

I had never used Shoebacca before but I was very impressed with the service. My shoes came within 2-3 days from ordering and much sooner than was estimated.
I will definitely buy from them again.

Reason I chose this business:

Price was much better.

Reason I chose this product:

Loved the look of the shoes. I had seen them in a local store but found Shoebacca was about half the price.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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