• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user nicoles1203
New York
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

The website is easy to navigate, the prices were fair and I'm a sucker for promo codes and free shipping! I got my shoes quickly and they were both exactly what expected.

Reason I chose this business:

I was searching for a very specific shoe type and it just so happened that Shoebacca had a shoe that fit what I was looking for, I had never heard of Shoebacca prior to my search.

Reason I chose this product:

I am going to Disneyworld, Disney-Bounding as Cinderella and needed a silver shoe to complete the aesthetic.

Quality
Thumbnail of user doreend156
North Carolina
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

Hi, I ordered Betsey Johnson Pearl sneakers which were $74.97and had a $10. Coupon for signing up.Very disappointed as when you pay this much for sneakers they should be new in boxThey weren't so I called to get an addition discount and instead was offered a 15% off next purchase.I think if the purchase is tried on already there should be a bigger discount.Therefore the 15% should have been applied to my present purchase not future. THANK YOU VERY DISAPPOINTED.I was offered to send them back but to much work, so keeping them but not happy.

Thumbnail of user bridgetb306
California
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

This was an amazing experience! Not only did I find the boots that I so wanted in my size but also at a depp discounted price! I love this company! Thanks!

Reason I chose this business:

Value & price!

Reason I chose this product:

Saw this pair on another website and this was a much better deal.

Quality
Thumbnail of user winstonc56
Virginia
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

Wow, geez what can I say. The shoes I ordered for my sons birthday came within 3 days. Amazing packaging and he loves them. I will definitely be back for more.

Reason I chose this business:

My son likes them.

Reason I chose this product:

My son is a fan of pumas and Nike. He liked the styles.

Quality
Thumbnail of user deborahb2144
Louisiana
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Surfing found on braddeals good bargain for my nephews birthday n they came I scotch guarded them n she loves cushion put on the next day n has been going daily

Thumbnail of user fredf311
California
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

The shoe that I ordered was one of my good experiences with this Co, it fit exactly and very comfortable and price was right also, thx for offering the line order,

Thumbnail of user unnh
California
1 review
7 helpful votes
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November 13th, 2014

I ordered shoes via Amazon. I realized brand tended to run small - since order had not been packed or shipped, I requested they send 1/2 side bigger. They refused.
Thereafter they agreed to cancel or and refund money - instead they shipped item and charges me! Their customer service rep (Jessie) outight lied! DO NOT DO BUSINESS WITH THIS COMPANY!

Thumbnail of user mattyr3
Texas
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Shoebacca made sure my order was here no later than 2 days after i received i was a little bit skeptical at first because i never ordered. But now i will always order with them.

Reason I chose this business:

The rihanna fenty boots.

Reason I chose this product:

Because the boots are great and they fit perfect.

Quality
Thumbnail of user erink17
Wisconsin
2 reviews
6 helpful votes
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April 7th, 2022
Verified purchase

I revived my shoes in a very timely matter- described to the tee- I even increased my shoe size which was very much needed since The shoes ran small. Shipped fast and with great packing!

Thumbnail of user samboc
California
1 review
2 helpful votes
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March 3rd, 2011

Bought some socks. I ordered 6 pairs and got only 4. Emailed customer service and not a peep. I will never order from this site again. Good thing it was only socks and nothing expensive.

Thumbnail of user fawadk2
New Jersey
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

My experience was not first, but like every other experience, it was amazing this time as well. The product is genuine, nominally priced and delivered on time.

Value
Shipping
Quality
Thumbnail of user mattm754
Tennessee
1 review
0 helpful votes
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July 8th, 2021
Verified purchase

It was quite simple ordering and receiving the shoes. I am looking forward to how these shoes perform, I have high expectations give the Brand name purchased.

Reason I chose this business:

Had the specialty shoe I was looking for.

Reason I chose this product:

Known brand quality and product reviews

Quality
Thumbnail of user leef411
Pennsylvania
1 review
0 helpful votes
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April 18th, 2021
Verified purchase
• Updated review

Great price, customer service and delivered as promised in professional package! I will order again, they are on the ball and care about their customers and service.

She applied the coupon even after I forgot while placing order! Great service! Very nice and spoke English very well. Made sure I ordered right shoe as well, called me back promptly.

Reason I chose this business:

Price... Free delivery... from Texas USA...

Service
Quality
Will wait to shoes arrive
April 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Price... Free delivery... from Texas USA...

Thumbnail of user francisp201
New York
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

First time I ever used this app. It was quick and easy. I would definitely recommend Shoebacca, to my family and friends. Thank you for this experience.

Reason I chose this business:

Took a shot. Pleasantly surprised

Reason I chose this product:

Great prices.

Quality
Thumbnail of user abienc
Maryland
1 review
0 helpful votes
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April 8th, 2021
Verified purchase

The site was easy to use and everything went smooth. Got sent information through email and was given the product as said date. Great online shopping experience.

Reason I chose this business:

Recommended from relative

Reason I chose this product:

The whole site has great looking products!

Quality
Thumbnail of user catyn
Kansas
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

This was my first experience using shoebacca and I'll definitely use it again. My shoes were a great deal and they got here very quickly! 10/10 experience

Quality
Thumbnail of user phyllisb258
New York
2 reviews
0 helpful votes
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May 9th, 2021
Verified purchase
• Updated review

I quickly found exactly what I wanted. Best prices anywhere. Shipment reached me quickly. From now on, Shoebacca will be the first place I look for shoes.

Reason I chose this business:

Had what I was looking for at best price around.

Reason I chose this product:

My favorite walking shoe.

Quality
Great price, easy to use website
April 29th, 2021
Verified site experience
• Previous review

Great price, easy to use website. Excellent shopping experience.

Reason I chose this business:

Had what I was looking for at best price around.

Reason I chose this product:

My favorite walking shoe.

Thumbnail of user autumnm130
Illinois
1 review
0 helpful votes
  • Send Message
April 13th, 2023
Verified purchase

First time ordering here but I was very happy! Ordered a pair of keens and they fit perfectly and were brand new and cheaper than anywhere else I found. Will order from here again! :)

Reason I chose this business:

Lowest price

Reason I chose this product:

Lowest price

Quality
Thumbnail of user christines1527
California
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

I have had my eye on a pair of Lucchese boots for over 6 months. Imagine my surprise when I saw my boots on the Shoebacca website! And on sale! Purchased. Delivered. Perfect fit. It was so easy.

Reason I chose this business:

I saw that they carried Lucchese boots at a better price than anywhere else.

Reason I chose this product:

I saw these boots in the Lucchese store in Santa Fe but thought they were a little outside my budget.

Quality
Thumbnail of user randyh370
South Carolina
1 review
0 helpful votes
  • Send Message
December 18th, 2020
Verified purchase
• Updated review

Looking for some new kicks. Found what I was looking for A LOT cheaper than other sites. Easy to order. What's not to love. I've ordered before and I will again.

Reason I chose this business:

Great products great prices. Easy order

Value
Shipping
Quality
Looking for some new kicks
December 8th, 2020
Verified site experience
• Previous review

Looking for some new kicks. Found what I was looking for A LOT cheaper than other sites. Easy to order. What's not to love. I've ordered before and I will again.

Reason I chose this business:

Great products great prices. Easy order

Thumbnail of user donnac1497
Florida
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

I have a hard time because I wear an 11 which stores do not carry. I have been looking for slides that are white. These shoes fit perfectly and are beautiful!

Reason I chose this business:

Only white sandals I could find that I liked.

Quality
Thumbnail of user christopheri53
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 20th, 2021
Verified purchase
• Updated review

I have been buying from this site for years... I don't even bother walking into a brick and mortar store anymore. They always have the best selection at the best price!

Reason I chose this business:

Best selection of pumas around!

Reason I chose this product:

I love puma!

Quality
Good stuff!
April 10th, 2021
Verified site experience
• Previous review
Thumbnail of user lanceb145
Michigan
1 review
0 helpful votes
  • Send Message
April 24th, 2021
Verified purchase
• Updated review

I thought I would give this company a try. The shoes were shipped and delivered quickly. The shoes I got fit as expected, so no idea how their return process works.

Reason I chose this business:

I thought I would give the company a try.

Reason I chose this product:

Seemed to be a good deal on some shoes.

Value
Shipping
Quality
Nice shoes, great customer service.
April 14th, 2021
Verified purchase
• Previous review

My shoes arrived quickly and were well-packaged. The website wouldn't let me log in for some reason, but the customer service I received regarding that small issue was outstanding.

Reason I chose this business:

I thought I would give the company a try.

Reason I chose this product:

Seemed to be a good deal on some shoes.

Products used:
Asics shoes.

Service
Value
Shipping
Quality
Thumbnail of user mikem1078
Massachusetts
1 review
6 helpful votes
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November 3rd, 2018

Shoebacca fraudulently advertises free delivery in 3 to 7 business days, if we are in Massachusetts how come our order was shipped with an estimated delivery time of 12 business days

Thumbnail of user davidr505
David R. – Shoebacca Rep

Thank you for contacting Michael. We have contacted FedEx to get details on the shipment delay and are working to make sure this is not a problem with future orders and other customers. To avoid missing your requested date of the item we have shipped another package and will be delivered tomorrow. We are always happy to help and hope our resolution helps.

Thumbnail of user pcc9
South Carolina
2 reviews
0 helpful votes
  • Send Message
April 22nd, 2021
Verified purchase

I was very happy to find what I was looking for at a price I liked. The shoes arrived within a good time frame, too. I'll be shopping with Shoebacca again!

Reason I chose this business:

Good product at a good price.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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