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Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.
32,892 reviews
We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it
I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.
Although the Shoebacca phone representative, "Moses" was not able to locate a tennis shoe for me,
I located a leather pair of Puma tennis shoes on Puma's website. The size was available and the price was lower than all competitor shoes, including my local, in-person stores. The free and fast shipping was extraordinary! It was also appreciated that the shoes came neatly packed within the shipping box. Have complete confidence using Shoebacca, the Star Wars of athletic shoes!
Shoebacca customer rep., "Moses," gave up on finding a pair of leather tennis shoes for me. If it were not for my researching, I would have selected a competitor's service.
The super fast and free shipping along with the lowest cost on the product were the deciding factors.
Puma is a trusted, durable, and professional brand of tennis shoes.
SHoebacca has really phenomenal styles to choose from, and for much more affordable prices than other shoe sites. Delivery time was also much faster than expected. All in all, great shopping experience, and I will be buying from here again
Had an affordable price for sneakers that I liked
Comfort and function (running shoes)
Was only looking at shoes/boots. You have a nice selection. Thank you for having larger size shoes and boots. Will be back to surf again.
PLEASE, stop texting me. I will be back I swear. Just not every single day.
Found you have my size.
Trying out a new size. Very few sites offer widths in 6e. Normally wear 4e but lately they have been snug.
Was only looking at shoes/boots. You have a nice selection. Thank you for having larger size shoes and boots. Will be back to surf again.
Found the prices are good.
Trying out a new size. Very few sites offer widths in 6e. Normally wear 4e but lately they have been snug.
The text or email was sent showing a picture of your box on the porch in front of a white door. My door is red so why are you using fake pictures? Amazon doesn't use fake pics when they deliver. And yes, I know your not Amazon.
I only wear Asics
Ordered wrong size. I called they sent me a return slip matter of minutes. Fast service. Reordered the right size got it to me in a fast manner. Will order from them again! Plus got my refund ASAP soon they received the boots back. Thank you guys.
I rarely give reviews but I have to say I appreciate the way you guys have handled business this far. I like the simple, fair and easy process. To actually talk to someone in customer service for once was refreshing amidst other internet retailers. I will continue to shop with you regularly because of these small
Quick and simple
Google search
Thank you for making it very easy and for accepting coupon code! I was shocked how quickly I received the shoes and they are such nice comfortable shoes that my son started to cry when I told him that I wanted him to wear his other shoes to school too which are the exact same pair but just a different color. He was excited about his new red shoes :). I will definitely shop here again, thank you.
Looking for slip on Puma shoes
The price and free shipping!
I ordered two pairs of shoes. One pair was perfect, exactly as described and sized perfectly. The second pair was supposed to be a slate grey but turned out to be very blue and huge (I can not wear them as they are at 2 sizes too big). Shipping was quick but the boxes were extremely dusty setting off my daughter's dust allergy. I will be looking to return the second pair as soon as I figure out how.
Shoebacca is a great online shoe store to buy your shoes. They have a wide range of shoes for men, women and kids. They also provide free shipping for all orders above $50.
The website is simple and easy to navigate, which makes it very user friendly. The payment options are also easy to use and they accept many different credit cards as well as PayPal.
Shoes came in about a week. Looked just as pictured. And I took the advice of sizing up because I have wider than narrow feet, and didn't want the boot to rub against my feet, and I normally wear a 8.5 in women's, but got a size 9, and they fit AMAZING! Stylish, cute, and would buy again as well as recommend this site to others!
Good price options.
Like the style of boot
Good price options.
Like the style of boot
The "sherpa" on one pair of shoes were pinkish brown, not the cream I expected. The blue and pink Toms were beautiful, but a half size too big. I did reorder them. Wish there was an exchange option. Still waiting on the refund.
Selection and price.
Needed specific colors and comfortable walking shoes for Disneyworld.
Quick delivery. Excellent quality. I wish there was an option for exchange instead of return. Other than that, very pleased so far.
Great value on Toms and I love the colors.
Shopping experience was great. I was a little nervous about the sizing but love my purchase. Excited because this style is being discontinued by the manufacturer. I'm so glad I was able to get them from Shoebacca. The shipping was quick and easy!
SHOEBACCA had a discontinued style I was looking for by Merrell. Only a few left out there!
Only a few left. There are none even left at the Manufacturer.
I bought a pair of basketball sneakers for my son for him to play basketball in. He loves the design and everything about the sneakers. He wears when he is playing basketball and hasn't complained to me about anything with them. I also like the price, these were the best priced basketball sneakers I could find for him after looking at many sites. Oh and the shipping was quick as well. He had his shoes within 2 days of placing the order. Will definitely come back when he needs more footwear. Thanks.
Good experience for sure! Helpful service, straight forward, no hassles, friendly and courteous and I liked that about my experience. Not always that way. No trouble understanding who your talking to and they can understand you and get your order right. Most frustrating of all! When someone can not take order correctly! It's a shame!
Thank you Shoebacca!
Just looked up what shoes I was looking for and there they were!
Have not wore yet but I’m trying them on they are super comfortable!
Liked the looks of course!
Since I didn't register and checked out as a guest, there was no way to start my return online like other websites. I was directed to send an email to customer service and 24-36 hours later they'd get back to me with info, return label, etc. I'd suggest making the returns a bit easier like most other websites.
Last time I bought shoes online at a different site that shall not be named... The shoes I got from them were 4 sizes bigger than what I ordered. Here, the only thing I can complain about, if you have to complain about something, it was that it took a week to arrive instead of the agreed 3 - 4 business days. Not a crazy long wait either way. Appreciate you!
Google searched "size 8 1/2 wide black boots" then my wife said, "That pair looks really good! You should get them!" I'm satisfied.
A pair of 9 1/2 black lugz. They look good.
Ordered two weeks ago, still waiting for my shoes. My order was processing until I contacted customer service. After 3 messages, I finally got an update. After I was told they would be shipped on Monday, I checked my order status for tracking info and found nothing. The order said it was complete. I had to reach out again for my tracking information. The tracking says they are coming Friday. I guess we'll see if they show up!
Shipping was quick, but charging for returns based on poor fit is lousy. Shoes vary widely in how they fit. If you're going to sell shoes online you need to accept that sometimes customers will need to return them.
We needed these boots within a certain time frame, and this site showed when delivery would be. We ordered expedited shipping and they arrived on time. The price was also a little cheaper than other websites. Boots are great!
The boots we needed asap were available, and the best price by a small amount. Website showed expected delivery date, along with expedited shipping delivery date, whereas other sites were too vague with delivery time frames.
Matched a new dark gray suit we bought my son, and he has the same boots in brown. We know they fit and he likes them.
I was looking for some high-quality snow boots for my husband for his birthday. I would have had to order them from Canada if I had gotten them directly from the manufacturer, which would have taken weeks and weeks with international shipping delays. Not only was I able to get the exact same product from Shoebacca in a fraction of the time, they were also almost $100 cheaper. It was a total win-win. Highly recommend Shoebacca.
I'm a sucker for clearances price stuff. Great deal on some stylish black sneakers, only thing they could improve on is notifying me when they were shipped and when to expect them. Kinda in the dark after getting the email that the order was being processed. But a great deal is worth a few exceptions.
The site keeps going back to the start after you add something to the cart. Very frustrating. Tried many times to get the coupon code for a first purchase but it won't accept my cell number probably because it is Canadian. I live in AZ for part of the year so this is also frustrating.
Good prices, free shipping and it says free returns.
Need reasonably priced golf clothing. Hope the items are good. Many of the shirts lack information about them.
The site keeps going back to the start after you add something to the cart. Very frustrating. Tried many times to get the coupon code for a first purchase but it won't accept my cell number probably because it is Canadian. I live in AZ for part of the year so this is also frustrating.
Good prices, free shipping and it says free returns.
Need reasonably priced golf clothing. Hope the items are good. Many of the shirts lack information about them.
I was a little skeptical at first because of the very affordable prices available, but, since it had many great reviews I figured I would give it a try. I am very happy with both my purchases, I will definitely continue to keep buying from Shoebacca.
The great prices
I was looking for a nice lavender suede shoe as well as pink ones. Shoebacca offered really good prices on both so I ended up snagging up both shoes!
Because the description didn't detail fully the construction of the shoe, I didn't realize it was stretch fabric vs the vegan leather version I had previously. The shoes are still comfortable, and so I will be keeping them, but they are not suited for winter weather. Suggest more detailed descriptions for products
Had the shoes I wanted
They had shoe I wxnted
The tracking showed the return package was received over a month ago but no refund and no acknowledgement in my account that the return was received. Called four times --- each time the customer service apologized, agreed that it was received, promised me it will be resolved, and asked me to call back in a week. Did that four times. No refund. Every time the reason was "we are processing. It may take some time" or "our system has an issue. It happens but we are on it". The "the supervisor" even gave me his name and asked me to call him back. When I did, "the supervisor" was talking to "upper management" and cannot talk to me.
The agents were polite but helpless. I do not think it is their fault that the return was not given but sorry --- when your system always "has an issue", these people in the front line had to face unhappy customers.
Tip for consumers:
terrible experience for return on my first order. will not use this site anymore. wonder how it got the good reviews.
Products used:
none
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The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.
