• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user jasmineg194
Maryland
1 review
1 helpful vote
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March 20th, 2022
Verified purchase

The shoes are beautiful and they have a nice design to them. Well crafted and designed, similar to Balenciaga shoes. They just are very bulky and when I took them out I was sure they were too big for me. I'm not used to this style shoe. My brother says it's just the style and they're fine, they do seem pretty oversized but fit perfectly. I'm going to keep them and style them. Great price so its no point returning them at all.

Thumbnail of user johnm11795
California
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

I ordered my shoes on a weekend and being that there was no "cancellation box" ended up with then wrong color. I called at 0700 hrs Monday morning and was told the shoes were already sent to UPS for delivery and was unable to change to my preferred color. Not a critical error on my part but would have rather had the brown color combination. Still a great shoe.

See prior explanation.

Service
Quality
Thumbnail of user timg96
Illinois
1 review
13 helpful votes
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September 10th, 2017

I ordered adidas skateboarding shoes that are twice as much everywhere else. Then I read older reviews here, and panicked. Less than a week later (even with a holiday) I got my shoes looking perfect. I will definitely use them again! (Word of the wise the don't usually give you anything but a order confirmation email, They tell you they will give you another email saying it's shipped. Not for me and a bunch other.) Anyways for the price, and the fact I got the shoes fast, I think I'll live. I recommend.

Thumbnail of user zoax
Virginia
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

I had to return because the was completely incorrect size. They was also worn and two different makers of the same shoe. On top of that I'm being charged a restocking fee, for the company's mistake. Not happy and will not reorder.

Reason I chose this business:

Looking for an older style shoe of TOMS

Value
Shipping
Quality
Thumbnail of user carmenh248
Virginia
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

I'm in love with the shoes I ordered from Shoebacca. They are the same pair I had before just new. They were packaged like I went into the store and picked them out first hand. Shipping was fast, and easy to track.

Thumbnail of user dalew282
Minnesota
1 review
0 helpful votes
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December 10th, 2020
Verified purchase
• Updated review

The shoes were delivered as expected and as promised, but not WOW factor involved... nothing that lends itself to top of the line exceptional performance. Just down the middle, average, the same as most other vendors in the retail business these days.

Reason I chose this product:

Prior purchase... repeat product.

Value
Shipping
Quality
Good, nothing exceptional
November 30th, 2020
Verified site experience
• Previous review

Good, nothing exceptional. As expected.

Reason I chose this product:

Prior purchase... repeat product.

Thumbnail of user katiet179
Kentucky
1 review
0 helpful votes
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April 10th, 2021
Verified purchase

I usually buy shoes on Zappos but don't want to give Amazon so much business so I've been looking for alternatives. Shoebacca was easy to buy from, quick delivery, great sales price, and good customer service. I would buy from them again.

Reason I chose this business:

They had the shoe I wanted at the best price and were not Zappos

Reason I chose this product:

My son already had a pair of these shoes in a smaller size and loved them. Needed a new pair.

Quality
Thumbnail of user williamm2913
New Jersey
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

I've worn these shoes for a few years now been having trouble finding them you came three or for me definitely shop with you again thank you
You're the only ones that had these shoes in my size at the right price

Reason I chose this business:

You made the shopping experience very easy

Reason I chose this product:

Like I said these shoes I've worn for years I have problems with my feet these are the ones that work

Quality
Thumbnail of user dd681
Michigan
1 review
0 helpful votes
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June 18th, 2021
Verified purchase

When I say im always pleased with Shoebacca believe that! There isn't a time I was disappointed. The delivery ships fast and I receive exactly what I order. I'm glad I found this site. I check it daily to see what's new.

Reason I chose this business:

I wanted a different option other than the big brand name stores and they seem to carry what I like that you wouldn't find locally.

Reason I chose this product:

The colors are amazing! I like the Puma brands and I get rave reviews on each pair ive purchased from this site

Quality
Thumbnail of user carlosg581
Texas
1 review
0 helpful votes
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July 21st, 2021
Verified purchase
• Updated review

Bomb Prices! I don't usually shop on different sites, but I did today because it was worth the $50 Savings. I bought these for my wife after 2 hours of researching the best boot for women I chose these based on reviews from other women. But the price just made life so much better

Reason I chose this product:

Research, for my wife.

Quality
Bomb Prices!
July 11th, 2021
Verified site experience
• Previous review

Bomb Prices! I don't usually shop on different sites, but I did today because it was worth the $50 Savings. I bought these for my wife after 2 hours of researching the best boot for women I chose these based on reviews from other women. But the price just made life so much better

Reason I chose this product:

Research, for my wife.

Thumbnail of user barryd292
Massachusetts
1 review
0 helpful votes
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January 27th, 2023
Verified purchase

I've been buying Saucony running shoes for over 35 years. During those years I ran 37,000 miles, 150 road races and 14 marathons, most in Saucony Jazz shoes. Now that I'm just walking 5 miles a day, I still look for Saucony shoes. This is my first purchase from Shoebacca and I have been totally satisfied with the whole experience.

Reason I chose this business:

The selection, price and shipping. Easy ordering online, as well.

Quality
Thumbnail of user christinep650
Oregon
1 review
2 helpful votes
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January 24th, 2021

The staff were rude when I called after two Wells to see where my order was as it was after the delivery date. I was told my order was still in processing. Instead of shipping my order they just canceled it. Even though it was in stock. I will never recommend your console based on my experience. Luckily after better researching I found the item at a local store and $20 cheaper. So thank you for saving me money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gigic30
Texas
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

I received my boots on a very good price almost 50 percent off and when I got them, one boot had 2 very noticeable scuff marks on it. I had to Google how to get it off bc I didn't feel like messing with a return for the price I paid. But will not order from this website again. It was my 1st and last time.

Thumbnail of user johnk5270
Ohio
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

I bought these because of K-Swiss Reputation and the great price. Shoebacca's site was easy to navigate. They are VERY comfortable shoes. I had only heard of Shoebacca, I now have another option to purchase footwear.

Reason I chose this business:

Is this star wars?

Reason I chose this product:

Style and price

Thumbnail of user samd708
Nevada
1 review
0 helpful votes
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November 28th, 2021
Verified purchase

I unfortunately received a pair of shoes with a manufacturer defect. After reaching out to Shoebacca's Customer Service via email... they made my return extremely fast & easy. I've already sent the shoes back & received my refund.

Thumbnail of user garyh989
Texas
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

I order my company uniform shirts from Shoebacca and the process has zero friction. So refreshing. Good quality and super fast delivery. I will continue to do business with them and recommend them highly!

Value
Shipping
Quality
Thumbnail of user tamiej2
Washington
1 review
0 helpful votes
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August 17th, 2021
Verified purchase
• Updated review

I had not heard of this store until placing my order, and I am so happy I found it! The site was so easy to navigate and the selection of shoes is wonderful! Not to mention the sizes. I ordered a pair for myself and my son. We both love the slip on sport shoes. He loves them because they are easy for him to do on his own, I just love the overall comfort. The speed of delivery was amazing!

Reason I chose this business:

As a parent with disabilities, and having a child with Autism, price and selection is always a main factor in shopping.

Reason I chose this product:

They are the styles we like the most, and the colors and design are great!

Quality
Easy site to navigate
August 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

An advertisement

Reason I chose this product:

Great prices for great looking shoes

Thumbnail of user traceys567
Kansas
1 review
0 helpful votes
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May 25th, 2023
Verified purchase

I was so excited to get my new shoes, only to find out they sent me the wrong pair. They looked like old man shoes. They have made it right by sending a return label and giving me 10 percent off next order. But darn it i wanted my shoes. :(

Very helpful!

Reason I chose this product:

Well the ones I didn't get looked nice and comfortable.

Service
Quality
Thumbnail of user samn27
Illinois
1 review
1 helpful vote
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March 19th, 2015

I was afraid to order from them after negative reviews, but they were outstanding. I called with questions and had immediate live help on the phone, someone courteous and knowledgeable. They shipped/delivered crazy fast, shoes were perfect and lowest price I found anywhere. I will shop with them again for sure!

Tip for consumers:
Look for coupon code, it worked for me and gave me an even lower price.

Service
Value
Shipping
Quality
Thumbnail of user vicv15
Wyoming
1 review
14 helpful votes
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February 14th, 2020

Make sure you are happy with your purchase because Shoebacca does not pay for return shipping and on top of that they charge a $6.50 restocking fee under a $50.00 purchase. I would recommend Amazon. They offer free returns on their shoes and free shipping.

Thumbnail of user shemiahg
Florida
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

Absolute 10/10. It came even earlier than I expected and the item was exactly as described. It was not uncomfortably small and the closeness may have been due to my confusion in transferring my size from euro sizes.

Thumbnail of user tammyd393
Louisiana
1 review
0 helpful votes
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August 14th, 2021
Verified purchase
• Updated review

Shoebacca is where I will be purchasing shoes for my husband and I. They have a huge selection in every style and the prices are incredible! I got a cute and comfy pair of now in season TOMS for $22, and shipping was free! You cannot beat that!

Reason I chose this business:

Their website was shown via a product on Brads Deals

Reason I chose this product:

TOM shoes are some of the most comfortable shoes, their charitable cause is an added bonus, and the price on Shoebacca was unbeatable!

Quality
Excellent prices!
August 4th, 2021
Verified site experience
• Previous review

Excellent prices! Great selection

Reason I chose this business:

Their website was shown via a product on Brads Deals

Reason I chose this product:

Love Toms shoes and the price on Shoebacca was unbeatable!

Thumbnail of user ashf21
Maryland
1 review
0 helpful votes
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December 10th, 2021
Verified purchase

Got my order quickly and when I wasn't home, UPS sent the shoes to a package center 2 blocks away to pick up at my convenience. Really appreciated it since many packages get stolen around holiday season if left outside.

Thumbnail of user chriso1
California
654 reviews
3,555 helpful votes
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October 8th, 2009

(Reviewed by request)
User "bob p" writes:

"I wanted to order some shoes that i can only find on this website. I just wanted to be sure it is a safe site to order from."

You need to make final decisions for yourself, because even if I'd had a good experience here, you might then not have. But bearing in mind that general observation, I'd say this one is OK. No suspicious listings appear on initial research, it all looks genuine and the company address in an industrial wasteland in Texas looks about right.

However, I would recommend that if you're still unsure, you buy from this company through their Amazon store: http://bit.ly/tbpRw as the condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee, over and above any guarantee offered by the merchant.

Thumbnail of user jimmyl171
California
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

Great shoes, was waiting on size 11's to be in stock and they finally were. I read some of the reviews of them running small so I chose a half size larger than I normally do. They are still pretty tight, so I would suggest anyone interested in these getting at least a half size larger... if not 1 full size. That said, they are sweet looking shoes. They are still pretty hard, but looking forward to wearing them in. They go with just about anything.

Reason I chose this business:

Saw ads on social media.

Reason I chose this product:

Looking for a pair of white shoes with gum soles. I like the cut effects on the soles, as well as the use of the uncommon purple touches.

Value
Shipping
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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