• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user jimmyl171
California
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

Great shoes, was waiting on size 11's to be in stock and they finally were. I read some of the reviews of them running small so I chose a half size larger than I normally do. They are still pretty tight, so I would suggest anyone interested in these getting at least a half size larger... if not 1 full size. That said, they are sweet looking shoes. They are still pretty hard, but looking forward to wearing them in. They go with just about anything.

Reason I chose this business:

Saw ads on social media.

Reason I chose this product:

Looking for a pair of white shoes with gum soles. I like the cut effects on the soles, as well as the use of the uncommon purple touches.

Value
Shipping
Quality
Thumbnail of user natalieb342
New Jersey
1 review
2 helpful votes
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March 23rd, 2021

It amazes me how im reading all these reviews on people receiving their shoes and I've been waiting almost a week and a half. They have not yet shipped my package. I will never order from them again.im starting to think these reviews are written by the workers. Cause this is the worst customer service along with shipping. Smh

Tip for consumers:
Dont

Products used:
Adidas shoes

Service
Value
Shipping
Quality
Thumbnail of user lawrencel419
Delaware
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

Both polos I received were clearly marked M as I ordered but they are enormous, way bigger than any other M polo I own. Basically unwearable. The $6.50 restocking fee just adds insult to injury. Probably won't be ordering anything again.

Quality
Thumbnail of user maryd1735
Oklahoma
1 review
0 helpful votes
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March 27th, 2021
Verified purchase

Prices were good and delivery quick even if it was split into two orders for some reason. Guessing they came from different warehouses and wasn't a problem. Only glitch is using the website isn't as intuitive as I'd like making it cumbersome going back and forth from searched items and product page. Other than that, I'll probably shop here again.

Reason I chose this product:

I know and love the product already

Value
Shipping
Quality
Thumbnail of user bubbal3
Tennessee
1 review
0 helpful votes
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March 26th, 2021
Verified purchase

Overall very satisfied, but did not get initial emaiil confirming purchase. Also thought boots were about 20 dollars to high. L have. Any boots, and know about price and quality. Great leather foot covering features like carpet. Again just a general evaluation of one man's thoughts.

Awesome

Reason I chose this business:

Purchased here before. Services 8 plus, gravity 8 plus... very goodlo

Reason I chose this product:

Love cowboy

Service
Value
Shipping
Quality
Thumbnail of user lindsaya111
Pennsylvania
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

Looking to replace my beloved cowgirl boots- nearing $200 every where else. Found them on sale for $40 on Shoebacca! Ordered, came perfectly packaged and arrived very quickly. Company reached out afterwards to make sure they arrived… will order from here again.

Thumbnail of user thiagor
New Jersey
1 review
2 helpful votes
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September 28th, 2014

First time ordering a pair from shoebecca and I have absolutely no complaints, order was shipped on the same day and arrived within 4 days free shipping! Overall very satisfied. Definitely coming back to shoebecca

Thumbnail of user wayneg377
Illinois
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

Delivery was prompt, BearClaw slippers arrived in great condition, but I should've ordered one size larger. Will likely be OK after stored a while with shoe horns inside. Your price was very satisfactory

Delivery person ignored plainly seen and read sign, "Go to back deck, please". Walking to the back deck causes only 3 additional steps.

Service
Value
Shipping
Quality
Thumbnail of user suzyn3
Canada
1 review
0 helpful votes
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November 2nd, 2016

First of all, I could not go in my account and asked for a reset so I could get into it to track my shipment. She replied and gave me a temp password which didnt work and it was never fixed. Then a few days after I received my sandals, they did not fit properly my little toe stuck out of them the straps across were too high (Bass gladiator sandals) to keep my toes in. I tried to contact them via email for return 3 times now and no one responds.(funny how they responded about resetting my password before) What sucks is being Canadian, it costs more for us exchange on money, duty etc. To have a company not live up to their return policy really is not right, looks like Im stuck with these poor designed sandals. This company should be stayed away from completely.

Thumbnail of user natalieb501
Texas
1 review
0 helpful votes
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December 24th, 2021
Verified purchase

Great experience with Shoebacca! I ordered my boots and they were delivered within three days. I have waited a long time to get these Luchesse talk black boots and it was well worth the wait. Order your actual size.

Tip for consumers:
Order your actual size and don’t go up a size.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickf353
California
1 review
0 helpful votes
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June 26th, 2021
Verified purchase

I have ordered several pairs of shoes from this site. The selection and prices are great. Just that one case where I ordered a pair that was produced a couple of years back, the original box and wrapping paper were torn. This was a limited run and special edition. No biggie, will continue shopping at Shoebacca.

Reason I chose this business:

Great prices!

Reason I chose this product:

One of my favorite brands

Quality
Thumbnail of user lisai322
Florida
1 review
0 helpful votes
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February 8th, 2021
Verified purchase
• Updated review

Found exactly what I wanted and the price was right. Placed the order online using the PayPal option. So convenient. My shoes were delivered in a couple of days. I'm so glad I found Shoebacca. This will just be my first order. There are so many shoes to choose from. My whole family can use Shoebacca.

Reason I chose this business:

My whole family can find shoes here at the right price. Shoebacca has a fantastic customer friendly reputation.

Reason I chose this product:

Needed a good walking shoe. I don't find the boot style is comfortable for me. Shoebacca had what I wanted at the best price.

Value
Shipping
Quality
Fast and easy
January 29th, 2021
Verified site experience
• Previous review

Fast and easy. Shopper friendly. Glad to have PayPal option.

Reason I chose this business:

Lots of choices. Good, fair prices. Today you had exactly what I was looking for. Thank you.

Reason I chose this product:

Needed a good walking shoe. I don't find the boot style is comfortable for me. Shoebacca had what I wanted at the best price I could find.

Thumbnail of user dimitrii
Illinois
1 review
1 helpful vote
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May 18th, 2011

Bought some shoes, tried them on around the house, they turned out to be too narrow. I returned them, and they only gave me half credit, claiming that "I did not return them in perfect condition."

They are a bunch of assclowns, liars, and deceptive idiots. I recommend you don't bother. Buy from famous footwear instead.

Thumbnail of user garyj807
Utah
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

The shopping, purchase, shipping were spot on... couldn't be happier. The shoes themselves are almost perfect... like the color, material, sole, but... the toe box is just a tad tight. I've been wearing them since I got them hoping my toes will learn to cooperate but 3 days in and I'm still having the same discussion. These are standard width which is what I normally wear... maybe I should have gotten wide. For anyone with cranky toes you might consider getting a little wider or maybe a little longer. Otherwise,happy as a clam!

Reason I chose this business:

Actually, I didn't choose Shoebacca, my search engine did. I was looking for a new pair of sneakers, asked Google for "Sneakers, Size 9", and Shoebacca came up. I scrolled their list and maybe two others and decided on the Hermosa Varsity Sneaker. At 83, I don't skateboard anymore but I still like the style and comfort of this shoe.

Reason I chose this product:

I liked the style, color, and canvas construction.

Quality
Thumbnail of user brendad953
Virginia
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

I had not been able to order my favorite Grasshoppers Janey 2 leather lace ups in black size 8.5 for months from Grasshoppers out if stock. I got a white pair which was ok for summer. Finally I started looking elsewhere and they were available at Shoebaca. They shipped immediately and arrived as specified. The real deal.

Thumbnail of user karena578
Florida
1 review
20 helpful votes
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June 3rd, 2020

Made a purchase through Amazon and they shipped the wrong size. Contacted shoebacca and the girl/customer service rep. Was rude, didn't listen nor offered to solve the issue. In fact, she was rude from the very beginning, guessing, maybe she doesn't like her job! She has bad customer skills, and no human relations. I will NEVER EVER order from this company again! Also, will let all my associates and family know not to order as well. There are far too many competition for any customer to experience what I did over something so simple and to be mistreated and disrespected towards.

Tip for consumers:
Horrible customer service and return policy

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user marief544
Maryland
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

These Lucchese oxfords are the real deal! And at only $84, I'm impressed by their quality & comfort (though I shouldn't be since the list price was over $600). I have very delicate feet and normally only can wear "comfort" shoes- but I now have stylish yet comfortable shoes.

They arrived promptly in perfect condition. I will definitely order from Shoebacca again!

Reason I chose this business:

They had the style of shoes I was looking for in my google search: tan suede oxfords.

Reason I chose this product:

Right style, size, color, reasonable price.

Quality
Thumbnail of user morgane2
Montana
1 review
3 helpful votes
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October 25th, 2013

With so many negative reviews, I very warily bought some boots from this place. And I'm glad I did! They arrived today (less than a week after I placed the order), and are exactly as described. I wish I could give them an extra half-star for thinking up the name "Shoebacca." Genius!

One little thing - I hadn't realized that my order had shipped until yesterday because they never included a tracking number on my order history. But it turns out that they had emailed me a shipping notification and track number; I just didn't see it. :)

Thumbnail of user natashab237
Florida
3 reviews
0 helpful votes
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January 15th, 2023
Verified purchase
• Updated review

In the beginning the website moved slowly and froze several times I unsure if I was charged twice in error. I was only charged once the product is just as pictured. Came nicely boxed, arrived SUPER fast. My free gift is amazing I wore it almost immediately! I have to return my shoe due to size only! I will definitely shop here again!

Quality
Website moved slowly unsure if I have been charged...
February 3rd, 2023
Verified site experience
• Previous review

Website moved slowly unsure if I have been charged twice in error.

Thumbnail of user timothyj422
New York
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

The shoes came very quickly. Most comfortable shoes I've ever worn. Unbelievably light. So much cushion. It's like I'm walking on clouds! PERFECT for the gym and jogging/running. I just wouldn't take them on any dirt roads.

Thumbnail of user toddm607
Arizona
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

Found Shoebacca thru a Google search when looking for a couple pairs of Harley Davidson boots for my wife and me. Not only did Shoebacca have the boots for both of us in stock, but on sale and (most importantly) available in the rare "wide" version I need for my Fred Flintstone feet. Shipping was very fast, and arrived earlier than expected. Thanks Shoebacca!

Reason I chose this business:

Simply because they had what I was looking for in stock and at a great price.

Reason I chose this product:

Personal taste. Had been looking for a source for my desired boots, and Shoebacca came thru perfectly.

Quality
Thumbnail of user maruc
California
1 review
0 helpful votes
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March 5th, 2022
Verified purchase

First time using this merchant. I had a good experience. My shoes came a day earlier than expected with the free stuff arriving the following day. Thank you so much shoebacca for the free powerbank & cord. I just wish you have more choices in brand but I'll make sure to check your site before buying somewhere else next time.

Thumbnail of user anthonyt60
New York
1 review
2 helpful votes
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November 4th, 2016

What a horrible experience. Placed an order and received email confirmation. After waiting 5 business days and receiving no shipping notification I decided to call and inquire. I was told that there is a slight delay and it will be shipped within 24 hours. After 24 hours still nothing. Same thing repeated over the course of 4 days (10 days total from the order date). Finally after much arguments they finally admitted that they are not shipping anything. Most likely the item wasn't even in stock. Never again Shoebacca.

Thumbnail of user kylay6
Arkansas
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

. When I opened box, shoes were so pretty and bright color. Then I went to put the other shoe on and it was a second left show.do these people not check the boxes to make sure they are both the right size and a left and right foot shoe. I ordered another pair of shoes for my husband before my tennis shoes, they never came, I called shoebacca and they shipped me another pair.im sorry but when you have to pay so much for the shoes and sometimes shipping, we would like for the order to be right. Its too much trouble to return.

Thumbnail of user paull1197
Colorado
1 review
0 helpful votes
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February 3rd, 2021
Verified purchase

I had a great, easy experience with this purchase. I bought these shoes only from looking at them online, and I was pleasantly surprised by the quality and stylishness of the shoes when they arrived. I believe that the next real competitor for classic sneaker style in the U.S. will be Puma, especially if they keep up the good work over there. They seem to have some people that are well tapped into the street style scene.

Reason I chose this business:

I saw the item on Google Shopping. I have also used Shoebacca in the past and had a great experience (women's Adidas Supernovas!).

Reason I chose this product:

The pair looked super stylish in the pictures I saw of them online. I was looking for chunky, retro, all-white sneakers that reminded me of 90's fashion.

Value
Shipping
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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