• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user scottc2324
California
1 review
0 helpful votes
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June 13th, 2023
Verified purchase

I never got an email when the shoes shipped, the k swiss running shoes have harder leather material over the woven material that punches both the large toe and the small toe with each and every step. When you bend the shoe with your hand(not on) it is obviously a horrible shoe design. I truly doubt that this flaw was not known to k swiss before i purchased them.

Quality
Thumbnail of user josiasg1
Massachusetts
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Product was as advertised. Shoes are very comfortable, look nice and true to size. Product was delivered within time frame given which was 3 to five business days. I received them in three days. Will consider additional purchases in the future.

Reason I chose this business:

Had the product I wanted at a fair price compared with other competitors.

Reason I chose this product:

Price was within my budget. Product choice was varied and of good quality.

Quality
Thumbnail of user moniquem217
Louisiana
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

I bought two pairs of Harley boots for my husband. He is still in Egypt so he hasn't tried them on yet, but the quality of the boots are really nice. The shipping was very fast! I highly recommend this store!

Thumbnail of user nancyb2182
Texas
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

I received my order very quickly and was pleased with the quality of the product and the packaging. Unfortunately, the shoes did not fit; but the Shoebacca return policy is so customer friendly! I will definitely be ordering from them again!

Reason I chose this business:

Friendly return/exchange policy

Reason I chose this product:

Like the brand

Quality
Thumbnail of user chrisz3
California
1 review
2 helpful votes
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May 2nd, 2011

First ordered shoes using Groupon, no problems except slow delivery, but the girls' shoes were 1.5 sizes smaller than marked so I initiated a return/ exchange for new size and sent back the shoes. ONE MONTH LATER no response nor update regarding the exchange. Signed into account and they show no return has been received. I used my tracking # through UPS and UPS confirmed proof they had been delivered (with signed roof) to Shoebacca more than 2 weeks ago. However this ends, this is a sub-par scam of a company! Beware! Unless you have the Groupon already and know for certain the shoes will fit.

Thumbnail of user irvinh27
District of Columbia
1 review
0 helpful votes
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October 26th, 2021
Verified purchase

Not only did I receive a great deal, the order arrived earlier than projected... and when I had a question, customer service responded very quickly!

Overall, A+. Will highly recommend and I hope to be a repeat customer!

Thank you, Shoebacca!.

Thumbnail of user colink70
Arkansas
1 review
0 helpful votes
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May 22nd, 2021
Verified purchase

Shopping was very easy and the prices were crazy good for what I wanted. Product arrived quickly and is great quality. Normally these shoes are $100 or more and the price was less than half that. Very happy with the deal.

Reason I chose this business:

Price was the main reason and I save about $100. Would definitely use the site again for my next pair.

Reason I chose this product:

Sperry Captain Oxford shoes in suede blue.

Quality
Thumbnail of user anthonyf1245
Michigan
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

I would have given you, a 5*rating. There's two reasons, why! I didn't rate you with a 5*rating, is due to, the $10.00 promotional discount, code, for signing up; did not go through. The message, kept inform ing me that the code, was invalid. The second reason, due to the clearance sale, for these sneakers, says, $29.99. When I added them to my cart. The price, came to-$39.99. Instead of, your websites, listed price of $29.99. That's-with out, the total price, at, check out. This, is why I've given you, a 3*-rating-instead of, a five 5*rating.

P.s. Hopefully, these types of bloopers, if that's what it was, must not happen, in the future.
Thank you pre.
Mr. Anthony Falcon.
"Peace".

Reason I chose this business:

Because, they had what I wanted

Reason I chose this product:

Puma, is the only brand of Men's active wear that I wear. I've worn puma brand, since, 1979. I was fourteen, when I received, my first pair, of leather, Puma Clyde, black and white low top.

Thumbnail of user gaving4
Ireland
1 review
3 helpful votes
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September 12th, 2014

10 out of 10, so far.
I placed an order with Shoebacca online on a Tuesday, and my parcel was delivered to my door 10 days later. Thats 10 days from USA to my front door in Ireland. I am very happy with their service. The product is exactly as I expected it to be, with no flaws or defects. As I said I have only ordered from them, and haven't had to return anything, so far.
As of now I am very pleased with Shoebacca.

Thumbnail of user thomash1237
California
3 reviews
0 helpful votes
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March 13th, 2023
Verified purchase

I had never received an e-mail from shoebacca, and have too many shoes already, but looked anyway. GREAT looking shoes, and against my wife's wishes I ordered a pair. They look better than on the screen and are very comfortable. Prices are AMAZING. Tom Hilt

Reason I chose this product:

I had nothing like them.

Quality
Thumbnail of user stephanieh1378
Maine
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Needed football cleats in a hurry (growing 15yr old boy)! Cleats ordered were exactly what we ordered. Perfect fit. Paid for the overnight shipping and they actually got here earlier than what we expected. Great customer service, Shoebacca! Thank you!

Thumbnail of user charlenec346
Idaho
1 review
1 helpful vote
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December 26th, 2022
Verified purchase

My granddaughter wanted a particular pair of boots for Christmas. We looked all over the local stores and found none. My daughter came to pick up granddaughter and we told her we couldn't find any locally. Daughter started looking online and found them on your website. Had never heard of you before so I was a bit nervous about ordering from a company I was not familiar with. However, we did order and they arrived when scheduled. Boots are just what she wanted. Thank you

Reason I chose this business:

None found in local stores. Found store online and took a chance. Right boots. Great service

Reason I chose this product:

My daughter had a similar pair and granddaughter wanted boots just in a different color.

Quality
Thumbnail of user tol63
Jamaica
1 review
6 helpful votes
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July 12th, 2016

I bought a pair of shoes from this site on 7/5/16 and they cancelled my order the day after. The money was taken from my account. I've sent 3 emails trying to get my money back and it's just silence. This is the worst merchant I've ever shopped online with.

Tip for consumers:
Do not buy from them

Service
Thumbnail of user armadog
India
6 reviews
0 helpful votes
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December 2nd, 2021

Shoebacca is without a doubt the best website for shoe shopping. I want a lot of them, and they're a great price and a fantastic fit! Quick arrival, accurate sizing, and a lower price equal one satisfied client! Shoes that are fun to wear!

Thumbnail of user bt214
Florida
1 review
0 helpful votes
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July 13th, 2021
Verified purchase

I will definitely order from Shoebacca again! Their selection of shoes is outstanding - more sizes and styles than other online stores. The price was so affordable and the shoes I ordered were delivered so quickly! It is my go to for unique styles NOW!

Quality
Thumbnail of user robertc6530
Massachusetts
1 review
0 helpful votes
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January 23rd, 2023
Verified purchase

This was my second order and third pair of shoes purchased. I have learned to oversize the request as shoes seem smaller on my foot than what I normally wear. I was quite delighted to see you also carry clothing which I will be purchasing later on.

Reason I chose this business:

A friend recommended

Reason I chose this product:

Right price right need filled

Quality
Thumbnail of user ginas66
Pennsylvania
1 review
12 helpful votes
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May 22nd, 2017

I made a purchase on 5/15/17 with my Paypal account. I realized on 5/19, that I never received a confirmation or shipping email from ShoeBacca. I sent an email to customer service and didn't receive a reply, so two days later I contacted them through the dispute process via Paypal and received a response the next day that my shoes should arrive today. No apology for not receiving a confirmation email, or not responding to my previous email. If the shoes arrive today, great, but I won't do business with them again.

Thumbnail of user kenth179
New Hampshire
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Purchased my Chippawa 8 inch steel toe boots - good price - good CS. I have been wearing the same boot for over 40 years - I am retired. I replace my boots every 2 years. Never had a problem - and most importantly I can wear them straight out of the box - no break in period. Shoebacca gave me the best price overall.
Thanks Much - Still in the game (Property Maintenance)

Quality
Thumbnail of user katiec371
Washington
1 review
0 helpful votes
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April 30th, 2021
Verified purchase

I placed two separate orders with Shoebacca. Shipping was fast and free, I was able to find promo codes for both, and my refund was processed the same day for the return I sent (wrong size). The prices were awesome too! Very satisfied. Everything went perfectly smooth.

I called to ask how I can register a return I need to make when it isn’t showing up on the website under my orders. The representative told me it was submitted as a guest order and she instructed me step-by-step how to select the items I wanted to return and print a shipping label/return slip. It was very quick and easy.

Reason I chose this business:

Found a Toms style I wanted on sale

Reason I chose this product:

I love Toms! I searched for a certain style and it came up on sale through Shoebacca.

Service
Quality
Thumbnail of user nicoled740
California
1 review
0 helpful votes
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February 26th, 2021
Verified purchase

This is my first time ordering with Shoebacca. I have to say, their customer service is excellent. They dealt with the Texas snowstorm and I still received my order in a timely manner. I'm overall very happy and will continue to shop the great deals with them.

Reason I chose this business:

I fell upon the website.

Reason I chose this product:

I love tennis shoes.

Value
Shipping
Quality
Thumbnail of user eliog6
Florida
1 review
0 helpful votes
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July 31st, 2021
Verified purchase

Short running 1 size too small... Example: I wear an 8.5, and ordered a 9. My toes hit the front ightly like if they were an 8... I so t have the space in time to return, so I get the screwed...
Please include Vaseline with your shipments...

Reason I chose this business:

It showed up..

Reason I chose this product:

Wanted Pumas

Quality
Thumbnail of user sarahs3867
Kentucky
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

I ordered a size 8.5 blue sandal and it was too big. I returned it using your label. Now I'm being asked to place a new order for a 8.0 sandal, which I hope will fit. I do not want to do that until my original order is refunded. I no longer trust this company.

Confusing and awful

Service
Quality
Thumbnail of user jasonh1034
Washington
1 review
0 helpful votes
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March 10th, 2021
Verified purchase
• Updated review

Ultimately when i received shoes they were Womens size and im Mens size 11, not sure what happened there. Delivery also got delayed twice(but i get it its busy being covid times and all).
Return process fairy simple but now i may get charged a $6.50 restock fee for a mistake on their side. All i want is correct shoes i ordered.

Reason I chose this business:

Instagram shoe ad caught my eye

Reason I chose this product:

Based on appearance and info provided as well as fair price

Value
Shipping
Quality
Ease of use. Great savings. Intuitive website
January 28th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Instagram shoe ad caught my eye

Reason I chose this product:

Based on appearance and info provided as well as fair price

Thumbnail of user malindag9
Vermont
2 reviews
9 helpful votes
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April 19th, 2021
Verified purchase

Was looking for a pair of keene sandals for my 3 yr old son. After searching for the best deals, I found a pair on shoebacca for 1/2 the price with free shipping! Prompt delivery and item was exactly what I ordered. Was unsure if it would come in the original box, but it did.

Reason I chose this business:

Price and shipping.

Reason I chose this product:

Keene is known for good quality sandals

Quality
Thumbnail of user janetc864
Massachusetts
1 review
0 helpful votes
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May 27th, 2021
Verified purchase

I placed my order with Shoebacca. I never received a confirmation email. I had to call and ask for one. I needed to return the shoes because they were a little big. Other websites make it much easier to process returns. I called twice and both the customer service reps were very helpful and pleasant.

As I said before they were very nice and helpful

Reason I chose this business:

They had the shoes that I wanted at the best price

Reason I chose this product:

They were what I was looking for

Service
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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