• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user michaelc8389
California
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

Two items were originally ordered on April 8,2023, purchased confirmed via Amazon. Only one item was delivered in the shipping box. Two phone calls to Shoebacca CS were attempted during posted business hours, no answer. Detailed email with photos describing situation sent to Shoebacca CS, no response. Contacted Amazon, and after some effort received a full refund of the missing shoes.
On April 19th, re-ordered and paid for the original missing item directly from Shoebacca, paid for expedited shipping. Replacement product was received without issue on April 21,2023.

See comments above. No answered phone calls after multiple attempts. No response to email.

Reason I chose this business:

Appreciate Shoebacca's large selection and aggressive prices of the great PUMA gear.

Reason I chose this product:

I'm a life-long PUMA collector.

Service
Quality
Thumbnail of user jasono139
Texas
1 review
0 helpful votes
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October 1st, 2018

I have purchased from Shoebacca via Amazon and their website several times and they never disappoint. The shipping is super quick and the customer service on the off chance I have had to use it was super quick and easy! The prices are super competitive as well.

Thumbnail of user robertb8244
New Jersey
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

It took a little bit of time for my favorite shoes to show up in stock and I did not waste any time ordering 2 pairs. I have been wearing these shoes for over 20 years and they are the most comfortable shoes I have ever found. The shoes were $25 off to boot.

Reason I chose this business:

Shoebacca sent me an e-mail and I checked to see if they were selling my New Balance shoes and they were so that was all I needed to know.

Reason I chose this product:

I have been wearing New Balance MW577's for 25 years as a Fedex driver and I will not wear anything else.

Quality
Thumbnail of user philo65
Florida
1 review
0 helpful votes
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February 5th, 2022
Verified purchase

The whole experience was a pleasant surprise. Shoebacca kept me informed every step of the way. The shoes were delivered promptly and of the same quality you'd get in any department store. But at a fraction of the price. What's not to like?

Thumbnail of user maureenw201
Ohio
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

I haven't had a new pair of ASICS in ages. The prices in shoe stores and other online sites are very prohibitive. I was very happy with the color and price. Fits true to size.
Now I can run fast and jump high!

Thumbnail of user johnw6868
Ohio
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Have been looking for these hikers all over but could not pay the high price. Then I found them on Shoebacca at a great price and gave it a try.
First time customer……and not the last time I will buy from here.

Quality
Thumbnail of user robertm7489
Florida
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

My first purchase on this site and everything was easy including my return, unfortunately because our size was unavailable. I had not heard of Shoebacca previously and they were super easy to work with and the delivery was timely and free. I will use them again.

All by email communication but response was on the next business day which I found to be on point and greatly appreciated.

Reason I chose this business:

Did a Google search for my shoe brand and size and selected them.

Service
Quality
Thumbnail of user denicem30
California
1 review
0 helpful votes
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June 17th, 2021
Verified purchase
• Updated review

Nice intuitive website. Easy to find and filter for shoe selection. I have wide feet have a hard time finding comfortable shoes. I took a chance and bought 2 pairs. They are great! Look good and fit well! Glad I took the leap.

Reason I chose this business:

Googled good shoe websites and found shoebacca. Also it is an American company with good reviews.

Reason I chose this product:

Needed summer sandals to replace worn out ones.

Quality
Nice intuitive website
June 7th, 2021
Verified site experience
• Previous review

Nice intuitive website. Easy to find and filter for shoe selection.

Reason I chose this business:

Googled good shoe websites and found shoebacca. Also it is an American company with good reviews.

Reason I chose this product:

Needed summer sandals to replace worn out ones.

Thumbnail of user lisao639
Illinois
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

I had an issue with the pricing on my order and I called customer service. A live person answered right away and took care of the issue in minutes. Great experience. Item came quickly and as expected. I will order from shoebacca again!

Quick and easy

Service
Quality
Thumbnail of user jasona436
Illinois
3 reviews
5 helpful votes
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March 27th, 2022
Verified purchase

I really appreciate the discounts at Shoebacca. I have never had an issue with orders. However, this last time, the box with two pair of shoes inside arrived untaped and open, getting the shoe boxes on the inside wet. This is probably due to a poor tape job, but it could also be at the fault of the delivery service. Also, I live in a big city, and unfortunately, package theft is an issue here. I wish their boxes were nondescript, sans logo.

Thumbnail of user ashinid
Pennsylvania
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

I heard about this product and sale price through Brad's Deal. It was about $10 lower than other vendors. I took a chance with the site since I haven't used them before. Experience was good and I'm excited to see the sneaker since I've been searching for so long.

Reason I chose this product:

Read reviews of the product and did price comparisons.

Value
Shipping
Quality
Thumbnail of user stane40
California
2 reviews
0 helpful votes
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April 12th, 2023
Verified purchase

The shoes I had ordered were exactly as described. I loved them! Unfortunately they pinched a nerve on the top of my foot! (I have weird feet and it happens occasionally). Called customer service to return and it was extremely easy. I wouldn't hesitate to order again.
Thank you!

Customer service was very helpful and helped me to return the shoes I had ordered and hurt my feet.
Such an easy experience I will definitely try to order from Shoebacca again!

Reason I chose this business:

Good selection and prices. Easy returns

Reason I chose this product:

They were what I was looking for.

Service
Quality
Thumbnail of user jennaj79
South Carolina
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

Great experience! I had been searching everywhere for these boots! My boyfriend wore is completely out & I hadn't been able to find these same boots in this color anywhere else! Thank you so much, very grateful

Reason I chose this business:

Only place that has what I was looking for online

Reason I chose this product:

A true favorite of my boyfriends, only type/brand/style of boots he wears!

Quality
Thumbnail of user davids6325
Texas
1 review
0 helpful votes
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August 12th, 2021
Verified purchase
• Updated review

Very easy. Shoes were shipped super fast and received them in 2 days. The men's shoes fit perfectly! My wife's shoes did not fit, therfore I need to return those. But I am overly satisfied with Shoebacca.

Reason I chose this product:

Price. Name brand.

Quality
Very easy
August 2nd, 2021
Verified site experience
• Previous review
Reason I chose this product:

Price. Name brand.

Thumbnail of user amandac2390
Alabama
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

My experience with Shoebacca was very professional. When I didn't receive an email with a shipment confirmation, I called the number they provided and really expected to get an automated run around, BUT that was NOT the experience I had. They were very helpful and sent me tracking information immediately. Incredibly satisfied with this company will order from them in the future.

Awesome!!! Very Satisfied!

Reason I chose this business:

Great selection and prices!

Reason I chose this product:

Wanted a white sneaker and they had an economical selection!

Service
Quality
Thumbnail of user dbl1
Pennsylvania
1 review
1 helpful vote
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November 7th, 2017

I ordered some Air Jordan's for my bf 2 weeks ago and received a confirmation email that I would receive the shoes in 5 to 8 business days. I didn't get an email when the item would ship, so I was getting anxious. Glad to say that I got the shoes two days ago with no issues. Just wish that they followed up with a shipping email as they said.

Thumbnail of user shannons828
Maryland
1 review
0 helpful votes
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April 14th, 2021
Verified purchase
• Updated review

I would've appreciated a link to include a section where we'd be notified if certain shoes are going to be restocked in our size in the future.

I'd received a stain on one pair of my shoes. Don't know about the quality of fit as I haven't tried them on yet.

Reason I chose this business:

Saw an ad today above them in my email. Heard about them advertising discounts for planet fitness memberships last year at the gym, but didn't see that promotion on shoebacca's site when I ordered.

Reason I chose this product:

Prize and color scheme.

Service
Quality
I would've appreciated a link to include a section...
April 3rd, 2021
Verified site experience
• Previous review

I would've appreciated a link to include a section where we'd be notified if certain shoes are going to be restocked in our size in the future.

Reason I chose this business:

Saw an ad today above them in my email.

Reason I chose this product:

Prize and color scheme.

Thumbnail of user patbrunstetter859
Virginia
1 review
0 helpful votes
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May 10th, 2023

Terrible experience. Waited for delivery, and 10 days after supposed delivery date no product, no notification from Shoebacca of any problem. Had to call 3x and email 2x and finally after me calling the third time, said I'd get a refund. I had to do all the work, they never reached out to me. We'll see, not optimistic.

Tip for consumers:
Never received product very poor customer service

Products used:
Never got anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmas383
Louisiana
1 review
0 helpful votes
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April 5th, 2021
Verified purchase
• Updated review

I would definitely go a half size or one size up. I never really have size issues with shoes I'm a true 8 but my toe just touches the front of the shoe and be prepared to break them in with bandaids on your ankles.

Quality
The coupon code you offered didn't work
March 25th, 2021
Verified site experience
• Previous review
Thumbnail of user gregl686
Minnesota
1 review
0 helpful votes
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July 5th, 2021
Verified purchase

I heard about Shoebacca online and found a pair of running shoes I like. They have all the name brands and at affordable prices and diverse styles and colors. Overall I am satisfied with my selection.

Reason I chose this business:

Affordability and convenience of website.

Reason I chose this product:

Asics and Skechers are my favorite shoe brands.

Quality
Thumbnail of user mehboobv
Texas
1 review
0 helpful votes
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March 10th, 2022
Verified purchase

One of front pocket from inside was torn from inside. It seemed the inseam was not stitched properly. I received a UPS label to return and asked to reorder; but in senior years this is like job for me to do.

Thumbnail of user nco1
Maryland
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

I didn't receive a shipping confirmation and when reached out to them I didn't exactly get the quickest results. Actually they didn't follow up with a response until my shoes had been here for a week.

Thumbnail of user tipzf
Georgia
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

I usually wear a 6 in boys and women! However these shoes are tight they fit more like a 6 in women. There's no stores that I know of and the restocking fee is $7. I don't know point of returning! If I decide to take a rest and Shop with shoebacca again I will definitely size up

Reason I chose this business:

Nice prices in nice variety

Reason I chose this product:

Looking or a white shoe..

Quality
Thumbnail of user nopen46
Georgia
1 review
0 helpful votes
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March 6th, 2021
Verified purchase

I ordered some sneakers in a pretty bleu/pink/grey pastel color. It was not clear from the sales ad that the sneakers were for men. I ordered my normal size but they are far to big, as the box states that they are men's shoes. I am sending them back. It's a sales tactic, btw, as I went on the website again and it's often not clear whether shoes are for women or men.

Reason I chose this business:

I was lured on via Facebook. I've learned my lesson...

Reason I chose this product:

I really liked the look and the color.

Service
Value
Shipping
Quality
Thumbnail of user tomc1302
Florida
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

I ordered 3 pairs of asics running shoes and 2 were shipped correctly but the 3rd was not the right
Style or size. Shoebacca promptly sent me a return label but I had to locate a UPS store and take them
there.The credit was issued as soon as they received the returned shoes. Customer service was great
But the shipping dept. needs to be a little more careful.

Reason I chose this business:

I have ordered previously and the prices and service was very good.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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