• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

Instant Feedback

32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user benjaminr589
North Carolina
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

I found some comfortable boots that my friend recommended as tough, the Keen Targhee III men's hiking boots. In an outdoor outfitter store in my area, they cost a cool $170. I found them on Shoebacca for almost half of that! Initial inspection doesn't seem to show any funny business going on (e.g. Counterfeit). There was a small amount of unidentified odorless clear gel on the shoes which was weird. Tops appeared scuffed and slightly blotchy, but referring back to comparison photos I took at the outfitter store, they did on the pair I tried on there as well...so just the material I guess!

Reason I chose this business:

First because of Google search results for pricing. But the deal was sealed with the predominantly five star reviews I was finding on different sites, plus sites that investigate stores that release counterfeit goods that said Shoebacca was legit.

Reason I chose this product:

Friend's recommendation; comfort

Quality
Thumbnail of user jessicab110
Texas
1 review
4 helpful votes
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November 13th, 2015

I was also hesitant to order from shoe bacca, and it was the only store that had the shoes that I wanted in stock. However, they did such a great job! They emailed me all the info bout my shoes and I got them a day earlier than the planned date - only took 3 days! Shoe fits perfectly and I'm so happy I finally found these shoes(:

Thumbnail of user katem984
Alabama
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

I rarely order shoes online. I wear a 6-6 1/2N which is usually not available on most third-party sites, but I saw the narrow listing on this site and ordered immediately. Service was prompt and the shoes arrived in perfect condition.

Reason I chose this business:

Had my hard-to-find size.

Reason I chose this product:

LOVE Birkenstocks!

Quality
Thumbnail of user airtr
California
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

Always a little nervous about using a new company online that I haven't had any experience with, so I was delighted that entire experience went off without a hitch! Got the shoes I wanted at the price I wanted in a fine time frame and with good communication. Thanks!

Reason I chose this product:

Price for quality of shoe

Quality
Thumbnail of user fredr289
Texas
2 reviews
0 helpful votes
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January 19th, 2022

Shoebacca is a great website and finds good deals to offer customers. I ordered to pairs of Men's athletic shoes and very glad with them and the price that I paid for them. Would advice Shoebacca company to everybody.

Service
Value
Shipping
Quality
Thumbnail of user karinb96
Florida
1 review
0 helpful votes
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March 30th, 2021
Verified purchase

I haven't ever purchased anything on this site, but I certainly well in the future. My package came quickly, the pricing was competitive if not better, and I like the return policy (even though I am not returning anything).

Reason I chose this business:

Originally because they had the boot that I wanted in my size.

Reason I chose this product:

I was looking for this particular boot and was unable to find it elsewhere in my size.

Quality
Thumbnail of user kellip63
North Carolina
1 review
0 helpful votes
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April 19th, 2021
Verified purchase

I have bought multiple pairs of shoes and each time I have been completely satisfied from ordering to receiving my order. Shoebacca has not disappointed and I have referred lots of people to the site for their footwear needs.

Reason I chose this business:

Shoebacxa carries reputable brands and most of the time I find the price point is a better deal than a retail store.

Reason I chose this product:

I mostly shop by color and price point. If the shoes is a brand name I like then that would be a bonus.

Quality
Thumbnail of user rickh1069
Missouri
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Problems with painful legs and feet - someone recommended KEEN lightweight hiker shoes. Several employees have these shoes and Love them. I figured it was worth a try. Been wearing them since I got them and Very Happy with comfort!

Reason I chose this business:

Sale Price on Targhee Hiking shoe

Reason I chose this product:

Recommendation from fellow workers

Quality
Thumbnail of user wilbertop3
Maryland
1 review
0 helpful votes
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January 8th, 2023
Verified purchase

Unfortunately the Puma jerseys are rather small but I kind of expected it because of the model. But my kid loves them. I loved the shoes and they look great. I am glad I bought the items. My father decided to get the shoes as well after he saw my purchase..

Reason I chose this business:

I consider myself a reoccurring customer.

Reason I chose this product:

The items had a great discount…

Quality
Thumbnail of user marcb506
Michigan
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

Unfortunately the shoes were a bit tight. They were great gaulity but just ran small for this all leather shoe. I contacted Shoebacva and the customer service was awesome. Got me a return label in about 5 minutes. My new goto online store for shoes!

Reason I chose this business:

Big variety.

Reason I chose this product:

All leathet.

Quality
Thumbnail of user pamalitaa
New Jersey
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

The shoes are great, the price was the best on the Internet but unfortunately I received the wrong size. So now I have to return them, hopefully I don't have an issue since my husband wore them and then realized they were the wrong size when they started hurting his feet.

Reason I chose this product:

My husband already had these Sherry’s and they were worn out so I ordered the exact pair again

Quality
Thumbnail of user jjm79
Colorado
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Placed order. Recieved confrmation email. Recived notice they're ready to go.
That's it. Crickets for over 2 weeks.
Had to call customer service, was told they'll look into it and send me an email.
Crickets.
Called again, told I'd be receiving a refund.
Still waiting

Thumbnail of user melissaj972
Virginia
1 review
0 helpful votes
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January 7th, 2022
Verified purchase

Excellent as usual! Upon ordering online I did experience numerous difficulties with the site. So I called and a representative placed the order for me and I received my sneakers a day before I needed them!

Thumbnail of user leeannb46
Florida
2 reviews
0 helpful votes
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January 18th, 2023
Verified purchase

I ordered a light weight wind jacket for my husband that was the style he was looking for. And great that it was on sale. We were pleased with the very prompt delivery time and the quality of the jacket. My husband has already recommended Shoebacca to a golf buddy. We'll continue to shop Shoebacca.

Reason I chose this business:

Web search for a light weight wind
Jacket for golf. I had never heard of Shoebacca, but it came up in the search.

Reason I chose this product:

It was light weight and design that we were looking for. The sale price was a nice find.

Quality
Thumbnail of user cherylj174
Arkansas
1 review
11 helpful votes
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June 1st, 2020

I purchased sneakers and they were a little larger than expected. I returned them UPS 3 weeks ago and I still hadn't received my refund. Calling is obsolete on hold forever. Last time ever purchasing from them. Also contacting BBB

Thumbnail of user kellyrayemaries
Virginia
1 review
0 helpful votes
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March 28th, 2021
Verified purchase

These tennis shoes are awesome. I wear at a dentists office all day and they're my favorites! The price at Shoebacca was great. I bought a pair for myself, then bought a pair for my mother in law. We are very happy with them.

Value
Shipping
Quality
Thumbnail of user donaldc588
Texas
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

I have many pairs of Frye shoes and boots, and a 9M always fits me perfectly, except for the Paul Light Chukka. This one was tight, and I'll have to return and size up. I think a half-size up should do it, hopefully.
Don

Called in to notify that the shoes were too small. Return shipping label was promptly emailed.

Reason I chose this business:

They had what I wanted at the best price.

Reason I chose this product:

I love Frye shoes and boots: high quality products and craftsmanship. Very comfortable and durable, long lasting. Been wearing them since the 1970s.

Service
Quality
Thumbnail of user jp1340
Tennessee
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Very pleased with the price of the shoes I ordered. I didn't find the Shoebacca website after the sale quite up to snuff, though. Every time I try to manage my account, find my order, etc., the link just sends me back to the home page. Even with my order number and email address, the site says I don't have any orders. I'm not sure I'll order again, simply because of the issues I've had with the site. I don't want to have to call someone in order to return the size I don't need. My email address or the order number should send me somewhere other than the home page.

Quality
Thumbnail of user annmarieg38
Florida
1 review
0 helpful votes
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January 30th, 2023
Verified purchase
• Updated review

Love the wide variety of shoes, sizes and prices! I love the service and the speed of which my product was delivered. However, I don't believe the customer should be forced to type a 50 word reflection describing their experience. That is just too much to ask.

Reason I chose this business:

I love the shoes

Reason I chose this product:

I liked the product and it looks unique. I like unique things!

Quality
The site was easy to scroll through
January 27th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like Toms shoes

Reason I chose this product:

I love the shoes

Thumbnail of user cindyv117
Nevada
2 reviews
0 helpful votes
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November 18th, 2020

After reading a few bad reviews about Shoebacca, I wasn't sure if I should order here. But. They were the only ones to sell the shoes I wanted, so I decided to take the risk.
The shoes were shipped immediately, and I think they arrived 2 days after I ordered them.
Size was good, I have no complaints at all.
I did not have any contact to their customer service, so I can't write a review about them unfortunately, but the rest was really ok!

Thumbnail of user jillh168
Jill H. – Shoebacca Rep

Thanks for the great feedback! We always love to hear from our customers about their experience.

Thumbnail of user mandyc228
Alaska
1 review
0 helpful votes
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May 9th, 2023
Verified purchase

My husband blew out his boots but we didn't want to buy new ones right now because they are so expensive. Shoebacca had them 50%off I ordered them expecting something to be wrong with them. They were perfect. We were so happy to get new boots!

Reason I chose this product:

Keen fits my husband perfectly

Quality
Thumbnail of user tarak155
Virginia
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Shoebacca is a fabulous and convenient vendor and I always recommend them to family and friends. I always love the shoes; except this time, when I ordered the Birkenstock flip flops. When I wear them I feel like I have razor blades between my toes, they are so uncomfortable. I don't recommend these shoes at all

Reason I chose this business:

Convenience and really good customer service

Reason I chose this product:

Needed a new pair of flip flops for summer

Quality
Thumbnail of user joellac1
California
1 review
0 helpful votes
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April 22nd, 2021
Verified purchase
• Updated review

Overall, I am pleased with my shopping experience. I was a tad bit nervous with the shipping as I received notification that my item had been returned to sender. I believe it was a glitch in the couriers system. Received my shoes; nicely packaged. Thank you!

Sent email; but issue resolved; before a reply was needed. Thank you!

Reason I chose this business:

Nice selection of my fav brands/great prices

Reason I chose this product:

Stylish and trending

Service
Quality
Was not able to use PayPal
April 12th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Nice selection of my fav brands/great prices

Reason I chose this product:

Stylish and trending

Thumbnail of user tinas1068
Florida
1 review
0 helpful votes
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May 6th, 2022
Verified purchase

Unfortunately, the shoes did not fit they were too tight in the toe area, and I am not happy that I would lose so much money for a restock fee that I did not realize at the time. I will not be ordering further from Shoebacca.

Thumbnail of user amyp1124
Alaska
1 review
0 helpful votes
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September 13th, 2021
Verified purchase

I just wanted to share how grateful I was to be able to order my kid's winter boots. Shipping to Alaska is pretty much impossible and I had tried 4 or 5 different sites before I discovered Shoebacca. Thank you so much for shipping to Alaska!

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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