• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,892 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user summerl69
South Carolina
1 review
0 helpful votes
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April 8th, 2022
Verified purchase

I need to return the shoes because I ordered the wrong size, but since I signed in as a guest, it is telling me that I do not have any orders. I have emailed customer service, but I have not received a response.

Thumbnail of user latriciah3
Maryland
2 reviews
0 helpful votes
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April 27th, 2021
Verified purchase
• Updated review

My experience shopping on Shoebacca's website is always a pleasure. I find my size shoe, for a great price and I always have a lot of options to select from. I also like that the website is easy to use and I always get my shoes fast!

Reason I chose this business:

The price and selection of shoes.

Reason I chose this product:

Great quality.

Quality
Great shoes, great price and always delivered on time!
January 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I chose Shoebacca for the brands of shoes, size, price and timely delivery!

Reason I chose this product:

Products were on sale.

Thumbnail of user claudiam633
Australia
2 reviews
1 helpful vote
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January 25th, 2023

I really liked there shoes, very good quality as well! And price is very affordable as well in my opinion. I am always very excited when I go to their store, what can I say I love spending my money there

Service
Value
Shipping
Returns
Quality
Thumbnail of user greeng20
Ohio
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

I love this site. I was referred by a family member when I saw a pair of shoes she had on. I placed my order and delivery was free and fast. My only concern was the description (color) on one pair of shoes I end up returning.

Reason I chose this business:

Overall experience was excellent

Reason I chose this product:

Comfortability and cost

Value
Shipping
Quality
Thumbnail of user michaele1138
New Jersey
1 review
0 helpful votes
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March 26th, 2021
Verified purchase

Everything I have bought from this company, and there have been several pairs of shoes, have been exceptional. I keep saying I wont buy any more shoes as I have an abundance of them. I keep getting drawn in by the incredible great prices!

I love the fact, that you have a phone number and a live rep to order. A couple of my orders did not go through the first time on line. I had the ability to call and speak to a rep. which is rare these days believe it or not.

Reason I chose this business:

The quality and the price

Reason I chose this product:

Exceptional discounted price

Service
Value
Shipping
Quality
Thumbnail of user lindan1341
California
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

S'all very good, EXCEPT: Shipping box arrived open because only a single, thin tape strip held the box top together. Another strip or two of tape would have prevented the degrading and opening of the shipping box. What prevented the loss of shipping box contents was that the single item I purchased was beneath a layer of bubble packaging.
Please improve shipping packaging next time.

Thumbnail of user joei286
New York
1 review
0 helpful votes
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June 8th, 2021
Verified purchase

Unable to track my order. I had to call customer service to get a tracking number, and delivery estimate. When I tried to track my order on the website, I would put in my name, order number, zip code, or email, and I would get a response that my order did not exist.

Fast, efficient, and was given a tracking number. I should have gotten info on website by inputting my order number.

Reason I chose this business:

Used them in the past.

Reason I chose this product:

Searching for a timberland product that does not exist anymore, so I settled on a similar Caterpillar work boot

Service
Quality
Thumbnail of user miaj77
Illinois
1 review
0 helpful votes
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April 11th, 2021
Verified purchase

Wear it. And what better of a way to purchase them. Absolutely delighted with my experience that Shoebacca provided. I ordered a pair of shoes that arrived a day EARLY, paid a great price and item was exactly what Shoebacca described it being. Thanks for the great service and fast shipping. Will purchase through Shoebacca again. And again. And again.

Service
Quality
Thumbnail of user kathyh864
New York
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

From the moment I hit the "check-out" button to the moment my order arrived at my door I totally felt you had my back! I was kept in the shipping loop and was even notified when the delivery person was on their way to my house!

Reason I chose this business:

I found the exact Birkenstock’s I was looking for, my size was available, the price was spot on, free delivery and GREAT service. I will be back again and again!

Reason I chose this product:

I am a fan of Birkenstock sandals and will wear no other brand. Tried and true every time!

Quality
Thumbnail of user edc632
New York
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

My recollection is the checkout process didn't allow me to verify the correct size. I believe the confirmation didn't have the size information in there as well I could be wrong but that's my best recollection.

Service
Quality
Thumbnail of user ka166
New York
1 review
0 helpful votes
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May 30th, 2021
Verified purchase

My order was everything I expected and the turn around time for receiving my order was very fast. I am quite pleased and I would definitely order from Shoebacca again. Very reasonable & good quality merchandise.

Reason I chose this business:

Just came across their website online.

Reason I chose this product:

I was looking for ladies golf shirts and they had a nice selection.

Quality
Thumbnail of user jamesp2149
Virginia
3 reviews
0 helpful votes
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August 30th, 2021
Verified purchase
• Updated review

I made a one digit mistake typing my address, and although I realised this almost immediately my efforts with Shoebacca to rectify my mistake failed. I shall pay very close attention to my typing in future.

Unable to correct my mistake in mailing information given.

Reason I chose this business:

Excellent quality of items purchased, coupled with a good variety of offered on website

Service
Quality
Shoes
June 24th, 2021
Verified purchase
• Previous review

A very good experience. Kudos to all associates of Shoebacca

Reason I chose this business:

The look of the shoes offered for sale

Reason I chose this product:

The brown soles

Quality
Thumbnail of user keltond1
Kansas
1 review
0 helpful votes
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July 6th, 2021
Verified purchase

I found the shopping experience to be great. The price was good and shipping was fast. I ended up returning the item I ordered, because it didn't fit right, but even the return process was fast and easy.

Reason I chose this business:

The best price I found for the product.

Reason I chose this product:

Because I thought it would be a stable running shoe.

Quality
Thumbnail of user shamiyah
Texas
1 review
0 helpful votes
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October 2nd, 2018

I was looking for really affordable shoes and found them on the site. The shoes that I bought was white Chucks, they were much more affordable than if I was to buy them from the actual Converse store.

Thumbnail of user adriannar23
Minnesota
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

They had a wide variety of boots. They had the boots I needed in the right size. The site also offered a discount code, which was great. Shipping was faster than expected, arriving a day earlier than estimated.

Reason I chose this business:

The boots they offered.

Reason I chose this product:

Same style previously owned and durable.

Quality
Thumbnail of user rhondaz46
Washington
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

I was hesitant to order the shoes because I was unfamiliar with Shoebacca and the price was unbelievably low. They were also the only site that offered the shoes in the color I wanted. How lucky for me!

Reason I chose this business:

Hard to find color in the right size at an unbelievably low price.

Reason I chose this product:

Comfort and style.

Quality
Thumbnail of user erinb717
Texas
2 reviews
0 helpful votes
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December 25th, 2022
Verified purchase

These shoes are perfection!
They are super comfortable. True to size and they are the color and style I wanted.
They can be worn inside and outside due to the quality of materials used. The soles are thick and the upper shoe is flexible!

Reason I chose this business:

These were a gift from my mom. She knows what I like and picked perfectly for me.
After seeing my shoes she ordered a pair for herself.
We could live in these shoes!

Reason I chose this product:

Quality, style, and function.

Quality
Thumbnail of user xjayl
Colorado
1 review
11 helpful votes
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August 9th, 2017

I never review items but I felt like doing it because this site has so many bad reviews. I was scared when I ordered from here because I read many bad reviews but their right the customer service sucks but when I did get a hold of them they were nice and give me the tracking number and the shoes arrived earlier then they should've and they came in the original box and they were cheaper and they're authentic and they fit perfectly

Thumbnail of user jacquelines468
Minnesota
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

The running shoes were different from what i saw in the website. Different color. I would like to return it. How can i do it, what do i need to sent the running shoes back and get the refund for it.
Thank you in advance.
Jacqueline Stanley

Nice attendant.

Reason I chose this business:

Website and Price for running shoes

Reason I chose this product:

Because of the branch Asics.

Service
Quality
Thumbnail of user christianr279
Arizona
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

I was shopping online and like most sites offering specials I was skeptical about Shoebacca. The site navigation was easy to traverse and the site worked exactly like a site should. The pages loaded quick, the discounts also worked as they should and the checkout process was painless and surprisingly easy to do. I would definitely recommend and will be back as a return customer.

Thumbnail of user johns8597
New York
1 review
0 helpful votes
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April 26th, 2021
Verified purchase

Overall I am happy, however, I found that the colors on your website were not vivid enough or clear enough. I ordered what I thought was a dark tan and got gray and ordered what I thought was light tan and got a medium tan and then placed a second order for again what I thought was light tan and got the same ones as I had ordered. I like the gray anyway as well as the other ones and will use both pairs of the same shoes eventually so am not going to return them

Reason I chose this product:

Looked good. Low price

Quality
Thumbnail of user kelliea43
Wyoming
1 review
0 helpful votes
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August 5th, 2021
Verified purchase

I've always worn the size I've ordered and when these shoes came in I had to triple check everything to make sure the size I ordered was the size I got. Everything checked out. But the shoe is extremely tight. So tight I can't wear them. Which is odd, because I the same brand and size shoe and they were never like this.

Quality
Thumbnail of user marissah120
California
1 review
0 helpful votes
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April 17th, 2022
Verified purchase

Their website was easy to navigate, and I was able to find a good deal! I received order confirmation and shipping notification for my order. Shipping from warehouse was quick and no problems were encountered.

Thumbnail of user geanaw1
Florida
1 review
0 helpful votes
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March 27th, 2021
Verified purchase

I paid the 25 for expedited shipping because the cost of the shoes was way less than expected. I was using the shoes for an event. Well they got here three days later than they were suppose to. Not sure how that worked. So I could have paid way less for shipping as the items were not expedited for sure.

Reason I chose this business:

Referral from friend

Reason I chose this product:

Hard to find pumas i like

* Shoebacca attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Thumbnail of user jc1359
Texas
1 review
0 helpful votes
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July 21st, 2021
Verified purchase

When I attempted to make my purchase the webpage gave me a message that stated that the server had timed out and that my order could not be processed at this time. When I re- submitted my order I was then billed for two pairs of shoes and sent two pair, I only wanted one pair.

The person I spoke with was polite, but she did not help me stop my order or send me shipping labels to return my extra pair of shoes.

Reason I chose this business:

An ad on facebook.

Reason I chose this product:

I like Adidas Originals and adidas boost soles.

Service
Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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