• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user josephl2085
New Jersey
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

I got my ASICS gel 19 which was a little more expensive on Amazon so I got mine in my size 3/4 cheaper for under $60 whereas other sites charged up to $119 so I'm happy despite this pair being little snug they fit & look well on me.

Reason I chose this business:

It was cheap on clearance and needed a new pair after my old ASICS started breaking down after 3.5 years which I wear to work at hospital

Reason I chose this product:

This ASIC limited cumulus gel-19 available in my 9.5 size on clearance.

Quality
Thumbnail of user megand609
North Carolina
1 review
0 helpful votes
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May 31st, 2023
Verified purchase

Purchased 3 pairs of name brand shoes, they arrived very quickly. One pair already had a tear in the tongue but it could be easily hidden but i couldn't get over the fact that the third pair i purchased came packaged with TWO LEFT SHOES.
I dont even know how that happens.

Service
Quality
Thumbnail of user scotth1667
Kansas
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

New customer to shoebacca - lots of selection and found a pair that I liked. Delivery was faster than I expected and the shoes are perfect. Great experience overall.

Thumbnail of user cyne1
Oklahoma
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

I tried on the nurse mates align women's fitness shoes. They are most comfy when you are constantly in your feet. Worthwhile to purchase. You won't be disappointed.

Reason I chose this business:

They Offered a comfortable shoe I was looking for

Reason I chose this product:

Great customer reviews

Quality
Thumbnail of user miguelc323
New York
1 review
0 helpful votes
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February 19th, 2022
Verified purchase

I've ordered 4 times from Shoebacca, and this is the first time they've f#*k up my order and they wouldn't even fix the situation. I have to resend the boots, then wait for my money to be sent to my account, then I'll have to reorder the boots, why couldn't they have kept the money and just send the right boots instead! What a waste of time!

Thumbnail of user enriquem150
North Carolina
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Very user friendly well designed. Quality shoes for a very fair price. Fast service, my order arrived faster that I expected. Very happy with the whole shopping experience.

Reason I chose this business:

Brad's deals email

Reason I chose this product:

Its something I needed

Quality
Thumbnail of user waynew689
Florida
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Item was delivered in a timely manner. It was as described with a high-quality construction. I would suggest that the shoes run about 1/2 size smaller than stated.

Quality
Thumbnail of user miken720
Idaho
2 reviews
0 helpful votes
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March 26th, 2021
Verified purchase

Buying shoes online is always risky due to sizing. I have to return/exchange 1 pair for a larger size so hopefully this continues to be an easy experience.

Reason I chose this business:

Availability of a prior season soccer cleat that has proved to be one of my daughter's favorite cleats to date.

Reason I chose this product:

Quality of the puma soccer cleat design on this particular shoe.

Value
Shipping
Quality
Thumbnail of user kayc596
Tennessee
1 review
0 helpful votes
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December 31st, 2022
Verified purchase

This was a hard-to-find item, at least in my size. Search engine helped me locate it here. Order and receipt of item went without a problem. Very pleased.

Reason I chose this business:

Search engine found the store.

Reason I chose this product:

We have farm animals and I wanted something to wear outside in wet weather and mud.

Quality
Thumbnail of user tedl73
Florida
2 reviews
5 helpful votes
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October 17th, 2019

Ordered a pair of shoes, wrong size arrived, trouble getting return label, returned and now they want a restocking fee. Charge back credit card and foil these fools!

Tip for consumers:
Buy somewhere else.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user suer588
California
2 reviews
0 helpful votes
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March 18th, 2023
Verified purchase

I was shocked at the low price for pair of Saucony running shoes. These were very expensive looking ones, not the generic gray or black ones. Multiple colors.

Reason I chose this business:

Previous experience

Reason I chose this product:

My favorite brand of shoe, most comfortable ever

Quality
Thumbnail of user fionaa7
Colorado
1 review
0 helpful votes
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December 11th, 2016

My parents ordered a watch for my con via Amazon to Shoebacca. The watch arrives it didn't work, the packaging had been opened, it was clearly someone else's return. I know this, because her shipping information was STILL IN THE BOX>>>. So they violated customer privacy, sent a broken product... TERRIBLE - DO NOT USE THIS COMPANY

Thumbnail of user heatherv411
Virginia
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

Ordering experience was easy and quick. My son received his shoes at college as a surprise from mom and absolutely loves them, great fit and comfortable. Thank you!

Quality
Thumbnail of user kathrynl561
Illinois
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

Love Shoebacca! They have always provided our family with great shoes, with fantastic prices! Not only easy to order, but received the shoes in a very timely manner!

Reason I chose this business:

Because they haven’t changed in their excellent service and pricing!

Reason I chose this product:

My husband has worn this sandal for years! Has always held up well, is very comfortable, and extremely affordable from Shoebacca!

Quality
Thumbnail of user charlieg191
Ohio
1 review
0 helpful votes
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December 19th, 2021
Verified purchase

Unfamiliar with Shoebacca, I was hesitant to turn over my credit card info and place an order, especially at the height of the holiday shopping season.
My hesitation quickly turned to comfort as Shoebacca did a wonderful job of keeping me up to date by literally informing me with each step (verified product was on-hand, being picked, picked, packed and shipped).
The product received had been packed with care and was received much quicker than anticipated AND WAS EXACTLY WHAT I ORDERED.
We'll executed, EXCEEDED expectations and absolutely no drama.
Thank you.

Thumbnail of user kristinak130
New York
1 review
0 helpful votes
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February 27th, 2021
Verified purchase

This is the second time I have ordered these boots for my 14 year old son, last ones lasted over a year and he still wears them. They just have normal wear and tear.

Reason I chose this business:

The price beats everyone else’s

Reason I chose this product:

These boots are perfect

Value
Shipping
Quality
Thumbnail of user amandac196
Arkansas
3 reviews
1 helpful vote
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March 8th, 2021
Verified purchase

I bought a pair of Muck edgewater boots, the price I paid was very good and they came super fast. The day the boots came i noticed the rubber was coming apart around one of the waterproof boots. Sending things back is very hard for our house hold so I'm stuck with it now, I'm not happy with the quality of my MUCK boots but I'm happy with the service from shoebacca so I'll order another brand next time.

Reason I chose this business:

Shoebacca has allot of shoes that i haven't seen at other shoe stores, with very good prices.

Reason I chose this product:

I choose Muck for the quality they are known for... but the boots I got are not good quality.

Value
Shipping
Quality
Thumbnail of user thomase1060
Netherlands
3 reviews
1 helpful vote
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November 29th, 2022

Speedy Service, Great Prices! We have only ordered from here 2 times now, but both experiences have been flawless. I would recommend them to anyone and will continue to use them in the future.

Thumbnail of user candicec154
Oregon
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

I needed navy blue shoes for an October wedding and found the perfect pair! Not as comfortable as I had hoped but lovely all the same! Name brand at a very affordable price point!

Reason I chose this product:

I needed a specific color and wanted a certain style. Came across a number of good options, but these were in stock in my size, the right color, and looked more comfortable. I am quite pleased.

Quality
Thumbnail of user lyndaw247
California
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

I bought my 12 year old his new kicks at Shoebacca. My plan was for him to open his gift on his birthday but with the shipping and delivery they arrive two days later which was not so bad.

Reason I chose this business:

Suede Triplex Lace Up Sneakers for Big Kid

Reason I chose this product:

A birthday present for my son.

Quality
Thumbnail of user djb7
New York
3 reviews
1 helpful vote
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May 20th, 2021
Verified purchase

I ordered the wrong size shoe for my husband. I returned the shoes and the company was great about doing that. The website says you'll receive email 2-3 days after they receive the shoes about your refund... LIES! Customer service said 5 more days, which was 2-3 after I got notification they received my package! Then another 5 days for it to appear on your credit card. It will be 2 weeks tomorrow since they received the shoes, and I still don't have a refund! I contact customer service every few days... and they are no help at all. This place appears to be a FRAUD! Never again would I order from them. They say they only give full refunds for over a certain amount. I should be getting a full refund, but I have NO confidence in this company whatsoever!
Update:
I finally got my refund. It was 2 weeks after the company received the shoes. It really felt like the run around though. I won't order from them again! Be careful - they sell thru Amazon too. If I see they are the seller... move along to someone else!

Tip for consumers:
Do not buy!!! The website lies about their return policy!!!

Products used:
Shoes

Thumbnail of user frankt922
New York
3 reviews
0 helpful votes
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November 22nd, 2022

Excellent order as usual! Thank you for another seamless order process. Everything arrived in perfect condition and all the members here were very happy with the quality.

Thumbnail of user waynew386
Massachusetts
1 review
0 helpful votes
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May 22nd, 2021
Verified purchase

Prompt response great prices and quality products. Shipping time was also very good and I will be doing a lot more shopping on this site. Great experience

Reason I chose this business:

I choose shoebacca because of the products and the prices, it was right up my alley. I will be recommending it to my friends and family. Overall a wonderful experience. Thank you

Reason I chose this product:

I choose the products because they were what I was looking for and wanted

Quality
Thumbnail of user belmonta
New York
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

Winter was pretty good in New York. But just as I ordered my Parka the snow fell. And more may come.

The wind breaker and pullover are excellent addition for work and play.

Quality
Thumbnail of user lyndap195
Louisiana
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Bought two pair of winter boots for less than $50. Needed some durable winter boots that could stand up to some muddy outdoors...and I found them at a great discount. Thank you Shoebacca!

Reason I chose this business:

Wanted to check your prices for clearance winter boots.

Reason I chose this product:

Name brand and great discount. Bought two pair of waterproof winter boots.

Quality

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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