• Shoebacca

Shoebacca

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Overview

Shoebacca has a rating of 3.8 stars from 7,517 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery, and customer service. Shoebacca ranks 3rd among Shoes sites.

  • Service
    777
  • Value
    1636
  • Shipping
    1640
  • Quality
    5992
Positive reviews (last 12 months): 50%
Positive
6
Neutral
0
Negative
6

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32,891 reviews

38
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How would you rate Shoebacca?
Top Positive Review

“We are not the first time we buy for ourselves, we are very satisfied, they always tell us everythin”

Noah F.
5/27/24

We are not the first time we buy for ourselves, we are very satisfied, they always tell us everything and advise what we like, so we recommend it

Top Critical Review

“They won't refund your money”

Chad L.
2/26/24

I returned something after 30 days and received a gift card -- not a problem. But when I used the gift card on a huge order and returned a small portion of the order within 30 days, they gave me another gift card. I asked why I didn't receive a refund to my credit card, and they said they refund the gift card first. So if I bought $10,000 in new stuff and returned one item, they'd pay me back in a gift card again. So it's an endless loop of never being able to use the gift card if I return anything from a new order, no matter how large the new order is. Garbage policy. Annoying little scam.

Reviews (7,517)

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Reviews that mention popular keywords

shopping experience (509) customer service (736) quality shoes (118) quality product (118)
Thumbnail of user briand1345
Florida
1 review
0 helpful votes
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July 11th, 2021
Verified purchase

This was my first time ordering and it all went smoothly. The shoes didn't fit so I returned them and waiting on my refund
Customer service was very helpful is helping me return the product

I needed to return the shoes because they did t fit

Reason I chose this business:

Price and selection

Reason I chose this product:

I want looking for these shoes

Service
Quality
Thumbnail of user jayl861
Oregon
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

Was so happy to find the Saucony Triumph 19 on your website at an outstanding price. The delivery date was right on schedule. I will be back when I need my next pair of shoes.

Reason I chose this business:

The shoe I was looking for popped up on your site

Reason I chose this product:

Had a good running experience with Saucony Triumph 19 and wanted back-up running shoes for the future

Quality
Thumbnail of user saram1113
Tennessee
1 review
0 helpful votes
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April 24th, 2022
Verified purchase

I was out of town and saw your website. Decided to order some running shoes at a great price. I ordered 2 pair to be shipped to my home. They beat me home. Wonderful service!

Thumbnail of user marciaj115
Minnesota
2 reviews
0 helpful votes
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September 5th, 2021
Verified purchase

I gave a poor product rating in that I can no longer wear New Balance shoes due to neuropathy. They have always been good for me. A well built shoe. I had to return them.

Excellent help printing the return label.

Reason I chose this business:

They had the shoes I wanted.

Service
Quality
Thumbnail of user amandaw789
Georgia
1 review
0 helpful votes
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March 11th, 2021

So I placed an order and they said because of a technical glitch which cause a pricing error they cancelled my order, I will not be ordering again that was disappointing

Thumbnail of user tomr1049
New Jersey
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

I ordered a golf wind shirt at a very affordable price and I only ordered one to check out the quality
When the first one came I tried it on and ordered two more the quality of their products and pricing are second to none thank you Shoebacca

Thumbnail of user ericam363
Massachusetts
1 review
0 helpful votes
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May 27th, 2021
Verified purchase

Easy and quick shopping. The sneakers are taking a lot longer than usual to break in. I keep getting blisters so I haven't been able to run in them yet.

Reason I chose this product:

I like ASICS.

Quality
Thumbnail of user nancyl2248
Texas
1 review
0 helpful votes
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February 14th, 2023
Verified purchase

My boots coming in a perfect condition, the original packaging and an extra box como protection. The delivered was very fast. Thank you so much. L recommend shoebacca's very much

Reason I chose this business:

Too many choices

Reason I chose this product:

I love timberland courmayeur valley boots

Quality
Thumbnail of user jennic42
Texas
1 review
0 helpful votes
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March 4th, 2022
Verified purchase

I did receive my order super fast but unfortunately I returned it because I had ordered the wrong size. Very easy process to return and great communication on the status.

Thumbnail of user cezaryp2
New York
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

I already owned this pair of shoes but after wearing them for like 3 years I had to get a replacement. So I got the same ones- they're so comfortable!

Thumbnail of user caitlinp90
Georgia
1 review
0 helpful votes
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December 22nd, 2022
Verified purchase

I ordered Justin boots for a christmas present, they came in within a couple days of me ordering and the quality is great! I will be ordering from here again!

Reason I chose this business:

Great prices

Reason I chose this product:

Great price and quality

Quality
Thumbnail of user brianh2776
Norway
3 reviews
1 helpful vote
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December 21st, 2022

Awesome! I recently had an awful experience with another site, and tried you guys out. I was not disappointed. Thank you for doing quality work and having super sweet representatives!

Thumbnail of user erinw509
Georgia
1 review
0 helpful votes
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April 17th, 2023
Verified purchase

I ordered 2 pairs of shoes for myself, and one pair for my mom. All three came exactly as we expected them and they came a day earlier than anticipated.

Reason I chose this business:

I stumbled on Shoebacca on a Google search and was glad I did. The prices were compatible to another sale price I saw at a local outlet store. I will definitely check them out in the future.

Reason I chose this product:

Shoebacca had the exact shoe style and size Inwas looking for at the same price I found at my local outlet stor.

Quality
Thumbnail of user tyrat8
Ohio
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

The shoes are comfortable. I thought they would be more red but they kind've look orange so it doesn't match exactly what I was trying to wear but definitely comfy

Reason I chose this business:

I was referred by a friend

Reason I chose this product:

For an occasion

Value
Shipping
Quality
Thumbnail of user suzanneb462
South Carolina
1 review
0 helpful votes
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May 8th, 2021
Verified purchase

I was looking to replace a favorite pair of shoes abs found just what I was looking for $10-25 cheaper than other sites! Fast delivery made the experience even better!

Reason I chose this business:

Lowest price, product detail included in listings.

Reason I chose this product:

It was the exact replacement of a favorite pair of shoes which had broken.

Quality
Thumbnail of user clayw52
Tennessee
1 review
0 helpful votes
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March 10th, 2021
Verified purchase

When I came to this site I found the Shoe I was looking for, quality light weight shoe cheaper than I could find any place, and I looked for a couple day. Got Email instantly came in a couple days, I could not be happier.

Reason I chose this business:

Brand, and price

Reason I chose this product:

Top brand name with Gel comfort

Value
Shipping
Quality
Thumbnail of user marlap56
Arizona
1 review
0 helpful votes
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December 28th, 2021
Verified purchase

Ordered on-line, double checked conversion from European to US shoe sizes, ordered Birks and they arrived in plenty of time for Christmas.
Great experience!

Thumbnail of user johnb8295
Alabama
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

I ordered the wrong size and when I called "Customer Service" I was told I couldn't return the order and get a replacement but rather I was required to get a refund and then start a new order all over again. I have decided to get my shoes from a deiierent company since you don't choose to work more easily with your customers.

Thumbnail of user jackl43
Illinois
1 review
1 helpful vote
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May 23rd, 2013

FRAUD. SCAM.
I got scammed!
I ordered two shoes through paypal. I sent two transactions but they claim they only received one. I only received one item. Open a paypal dispute and they claimed the tracking number for the 1st order for the 2nd order as well. I lost the dispute because they cheated the system! STAY AWAYYY

Thumbnail of user ronw529
Georgia
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

I'm a senior runner and walker. I've only used the shoes one time and they appeared to feel a little stiff. I will agree though that they should feel better after several more tries.

Reason I chose this product:

I have several pair of the same brand.

Quality
Thumbnail of user rong508
Illinois
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Ordered my item on a Sunday, they sent a confirmation early the next day. Said it would ship on Monday, provided a tracking number. Shipping was fast.
My boots will work out just fine.

Thumbnail of user stephanied1482
Virginia
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

I could not be happier with my shopping experience and my husband loves his boots! Price was less than competitors and we received the item in record time. We will definitely be repeat customers.

Thumbnail of user nicoleg1119
Pennsylvania
1 review
0 helpful votes
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February 22nd, 2022
Verified purchase

The shoes is as described and my son loves them. They were delivered on time and didn't take long to arrive. We are very happy they fit well and are great for basketball practice.

Thumbnail of user miguelm529
Mexico
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Like the title says but the wait was worth it fast shipping from the ship date from the warehouse tho very happy to have shopped in shoebacca and will buy again! Customer for life!

Reason I chose this business:

They had the shoes i was looking for puma x batman!

Reason I chose this product:

Because i love them!

Quality
Thumbnail of user jasond1161
Pennsylvania
1 review
0 helpful votes
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March 20th, 2022
Verified purchase

Great experience!. Quality website with good descriptions. Found good discounts in the sale section. Great price. Quick delivery! I'll definitely be back for more.

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From the business

The best name in online shoes for men, women, and kids! Great discounts and free shipping on athletic shoes, boots, running shoes, and more.

Company Representative

Thumbnail of user jillh168
Jill H.

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