• ShoesPie

ShoesPie

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Overview

ShoesPie has a rating of 2.9 stars from 512 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ShoesPie most frequently mention customer service, order number, and full refund problems. ShoesPie ranks 25th among Shoes sites.

  • Service
    112
  • Value
    123
  • Shipping
    109
  • Returns
    82
  • Quality
    115
27
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How would you rate ShoesPie?
Top Positive Review

“I absolutely adore Shoespie store!”

Goo R.
2/9/15

I absolutely adore Shoespie store! They have so many different options for every taste, age and occasion! The prices are also very affordable, pus you can always find great deals on sale! I suggest everyone to try this shopping website and you won`t be disappointed! :)

Top Critical Review

“Trash!”

K J.
5/7/15

I don't know why I trusted this website... It was so costly and not worth it! I would never recommend anyone to purchase from shoes pie! Clearly they do not know how make or replicate shoes and the 5 star reviews are lies. It took two months for me too receive the crap they made. It would be straight up embarrassing to wear in these in public and I would never try to resell these to anyone. But seriously for others out there who are considering ordering please hear my warning not worth the money and headache! -_-

Reviews (512)

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Reviews that mention popular keywords

customer service (67) order number (17)
Thumbnail of user doras12
Japan
2 reviews
1 helpful vote
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December 15th, 2014

My mom received my new bought boots yesterday. She said the boots look very comfy. Perfect for winter. And she was attracted by its unique design style.

Value
Shipping
Quality
Thumbnail of user gulinos
Belgium
1 review
1 helpful vote
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March 31st, 2016
Verified purchase

I ordered the wrong color of sandals, and spoke with a shoespie customer service representative and had the correct colored sandals. Thanks so much to help me.

Thumbnail of user elenad12
Italy
1 review
8 helpful votes
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April 23rd, 2015

Customer service not helpful at all, 2 months I payed and got the item still blocked at "unhold", staff is not helping at all even in chat, I opened a Paypal claim but I was stupid enough to believe the staff that did contacted me PRIVATELY to ask me to remove my claim so my shoes would be sent immediately but worst mistake I did: nothing changed, I should have left the paypal claim opened. DO NOT BUY from them, they are a fraudulent website, they take your money and NEVER send the items. Beware. Is a fraud.

Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Dear elena,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems as soon as possible.

Thanks & Best regards!
Shoespie team

Thumbnail of user cp426
Wisconsin
1 review
0 helpful votes
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April 24th, 2023

I ordered a anchormate II from them. Great price. It took over a month for the supposed delivery. On April 8, the delivery company notified me that the delivery had been made... on April 9. They must be clairvoyant! That and the fact that I was home all day on the 8th and no package arrived. Followed up through their email immediately on Monday the 10th. They will not even disclose who the supposed delivery company is so I could try and follow up myself. Have been getting excuse after excuse since then. Today is April 24th and they have stopped replying to me all together.
All I want is my money back.
DO NOT BUY FROM Shoespie, THEY ARE LIARS AND THIEVES!

Products used:
Never got my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrah30
California
1 review
6 helpful votes
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April 20th, 2015

I ordered and paid for the shoes on February 12 2015 and received confirmation of order stating 8-12 business days. 2 weeks later I wrote them to get status of my order and got a response: Thank you for your concern about our products.
Sorry to inform you that we are on holiday of Spring Festival form Feb 14th to March 5th, so does our manufacture, if you can't wait for it, we can refund you, if you can wait, we will start to make your shoes when we back to work, we are sorry for the inconvenience. Have a nice day.

Really? So I told them to send me the shoes. I wrote them back in mid March to get status again and since then have been getting the same copy/paste response that the shoes are "in production" and will be shipped out as soon as they are ready (8-12 business days). It has been over a month and still nothing, only frustrating email responses with empty promises of "will be shipped next week". This company is obviously not legitimate, and the positive reviews seem to be written by someone related to the company, since the English is as broken as it is in their email responses. Last week I gave them one more week to get me the shoes or I would request a refund and post about the horrendous experience I have had with them. If I get the same response from them today, I will be asking for a refund with hopes that I get it. Otherwise, I will dispute the charges with my back and request a charge-back.

Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Dear Sandra,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems as soon as possible.

Thanks & Best regards!
Shoespie team

Thumbnail of user jiml83
California
1 review
17 helpful votes
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February 4th, 2016

I purchased a pair of shoes for my wife on Shoespie.com for about $80.00. They took about a month to arrive. The shoes that we received were not at all like the ones pictured on their site. They were a different color and had completely different color sole as well as being much to large and very cheaply made. Also, they smelled so badly of paint and glue that we had to put them in the garage because of the odor. No possible way you could wear them even if they did fit.
I contacted Sheospie to return them (they do not give you an address when you purchase them and only after you ask to return them do they tell you that you will need to sent them back to China at your own expense). They said that we could keep them and they will give us money off of the next order. As if I would spend more money on the junk they send. Sending them back would cost about 40 bucks. They know you will probably not send back the shoes and then they win. They are scam artists. Beware! There are reviews by others on youtube.com that may help. The youtube video shows the junk shoespie.com sends you. There is no way a company this bad would stay in business in the U.S.A.
Be very careful about the glowing 5 star reviews on here. Read them carefully. They sound WAY to good to be true. Notice that there are basically only two types of ratings- 5 star and 1 star and nothing between. Bit fishy don't you think?

Tip for consumers:
Read the one star reviews and take them seriously.

Service
Value
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Quality
Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. I've reflected your problem to your exclusive customer service worker on our side, she will contact with you soon. If there's any question, please contact us via service@shoespie.com or reviews@shoespie.com or call us via 86-29-68968082.

Best regards,
Shoespie Team

Thumbnail of user cynthiap14
Norway
1 review
2 helpful votes
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November 23rd, 2014

Nice girly flat boots, trendy color and classy looks in the boots. Shoespie is a perfect shopping site, excellent shoes in a good price. Highly recommend.

Value
Shipping
Quality
Thumbnail of user garlieh
Brazil
1 review
2 helpful votes
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April 21st, 2015

I now have my new pair, the boots was delivered fast as I expected from them. I recommend shoespie to my friends who are so fashionable in terms to shoes.

Thumbnail of user jte12
California
1 review
1 helpful vote
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March 3rd, 2023
Verified purchase

Ordered Crab legs, offer seemed too good to be true. It was. False tracking #, all in Chinese. Perishable product shipped 30 days ago and never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peggyl8
Australia
2 reviews
12 helpful votes
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March 5th, 2016

I ordered 2 pairs of shoes from shoes pie early Feb 2016 its now March and I havnt heard a thing from them only the email they sent emediatly claiming the order went through, I emailed them only to be told it was Chinese New year and that was the delay that was 2 weeks ago. I order thingsfrom Germany England they normalll take 3 maybe 4 days. Shoespie must send by cargo ship any way I have been intouch with pay pal and I purchased as a guest, shoespie have been given 10 days to respond otherwise I get a full refund.
What a complete waist of time looking through thier web page selecting then a very long wait. Just to let you know Shoespie shopping should be a pleasurable experience wether shopping on line or in a department store. You as a supplier of goods shoulld look after ypur customers as if they were gold because its us that buy and keep you in business.

Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Dear customer,
So sorry about the inconvenience we brought to you and our customer service has been dealing with it now, please be patient and finally we'll offer a satisfying answer for you. Thanks.

Best regards,
Shoespie team

Thumbnail of user paulinew29
Maryland
1 review
13 helpful votes
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December 12th, 2019

I ordered 11/29checked the status 12/04 saying preparing, tried to make contact email and phone# w no success and was unable to cancel on their sight. Thank god I use a Govt pymt method and requested an investigation IMMEDIATELY FOR A COMPLETE REFUND OR I WOULD HAVE LOST ALL MY MONEY. THEY ARE ALSO ATTACHING THEMSELVES TO SHOE DAZZLE BECAREFUL.

Thumbnail of user natalieb48
Australia
1 review
7 helpful votes
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March 17th, 2017

Edited Post""" After 6 months of painful correspondence problem has now been resolved thanks to sitejabber review. Immediately I was appointed a helpful representive named Summer and she worked to resolve the issue. Each person has their own experiences with shoespie. This was mine! Unfortunately I will not deal with them again despite the incredible range they have.

Original review - If I could rate lower I would. 3 months later and I'm still trying to get a resolve on my returned item that was initially not processed. It was only when I contacted them two weeks later to get an update they realised it wasn't processed and assured me it would still make it in time for the special event (21st) - of course it wasn't and arrived one week late.
Then the wrong size was sent, so a $6 compensation was offered upon return of shoes. I finally got them to $10, sent shoes back to address given and three months later, after a novel of email correspondence and patronising responses from the representatives. I still have no resolve and shoes have been track to their local post office and just sitting there, waiting collection.

Shoes look beautiful, slightly cheap feel to them. However definitely not worth the frustration in dealing with the staff.

* ShoesPie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Dear customer,
Thanks for your review on us and we're so sorry for the inconvenience brought to you. But could you please offer us your correct id so that we can solve your problem as quick as possible. Thanks for your cooperation. Have a nice day!

Shoespie

Thumbnail of user adrijanas
BA
1 review
1 helpful vote
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November 29th, 2015
Verified purchase

Shoes are great
Cheaper than in stores, and the offer is very big and good
I could not decide which one I wanted, so I took two
There is no model that I like, but I can not decide now
I will certainly order again very quickly

Thumbnail of user arminaj
BA
1 review
1 helpful vote
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November 29th, 2015
Verified purchase

Shoes came to my address
My boyfriend ordered them for my birthday
Came before the birthday and surprised me
They are very nice and comfortable
I correspond with all my combination
Love to wear them and show everyone
I will certainly book itself at least one pair of shoes

Thumbnail of user melissap49
BA
1 review
1 helpful vote
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December 31st, 2015
Verified purchase

My experience with ShoesPie has been all positive. The prices are great, the shipping rates were reasonable, and the items are as described! I would buy again and recommend it to my friends!

Service
Value
Shipping
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Thumbnail of user marijak1
KR
1 review
1 helpful vote
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February 26th, 2016
Verified purchase

I am the happiest person right now! So basically I ordered a bag for free standard delivery and it arrived so quickly, really super fast shipping! Love this site and love my bag...

Thumbnail of user samrad
BA
2 reviews
2 helpful votes
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January 2nd, 2016
Verified purchase

The Boots fits perfectly and I love it. It was delivered on time. Will come next time and also recommend Shoespie to my best friends. Thank you, I think...

Thumbnail of user josep2406
VE
1 review
1 helpful vote
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April 2nd, 2017

ShoesPie is one of the most user-friendly site there is for buying shoes. It also has all kinds of shoes available, and at great prices. I highly recommend it!

Thumbnail of user sharir10
New York
1 review
1 helpful vote
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March 29th, 2017

Interesting ample shoe selection! Search bar is effective at generating the search for essentially any combination of words that describe what one is looking for.

Thumbnail of user angelg17
California
6 reviews
23 helpful votes
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May 22nd, 2015

ORDERED SHOES 4/21/15 - TODAY IS 6/1/2015 AND STILL NO SHOES. I have communicated with Shoespie over 6+ as of today. To NO avail, I still have not received my shoes. The representative had the audacity to email me a fictitious USPS Tracking number on 5/25/15 (no trackable number) and claim that I will receive my shoes shortly. NOT! NO SHOES. The representative also requested that I remove the negative reviews that I posted relinquishing the truth about Shoespie company. And further said that I will receive a refund... hmmmmmmm, it doesn't make sense to me. Am I going to receive the shoes which I ordered or am I getting a refund, or am I getting a refund AND the shoes for free? Highly unlikely that either will happen. Stay tuned review readers to the next saga of No shoes, fictitious USPS tracking number, and...

****Customers, beware... you will regret dealing with this company. It is a SCAM!*******

Thumbnail of user shoespier
Shoespie R. – ShoesPie Rep

Hello Angel G,
Thanks for your review!
Could you please tell me your order number so that we can contact you to solve your problems as soon as possible?
I'm looking forward to your reply, thank you very much!

Best regards!
Shoespie team

Thumbnail of user benjamink16
BA
1 review
1 helpful vote
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November 29th, 2015
Verified purchase

I ordered the shoes for my wife
She found them on the internet and showed me, and I was surprised and gave her shoes
Came to the same as the picture,
I think that it has a very comfortable, because they constantly wear
I think her and for the New Year worship one pair of shoes

Thumbnail of user aricab2
Virginia
1 review
2 helpful votes
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June 16th, 2017

The website was easy to navigate and offered great coupons! I first saw the website on facebook advertising an very cute pair of gladiator sandals and I just had to have them!

Thumbnail of user jusiee
Canada
1 review
3 helpful votes
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August 13th, 2014

Hello everyone. I just want to tell you that I am so happy to have these shoes because they are wonderful and also the are my best choice for shoes. Thank you.

Thumbnail of user auroraw1
2 reviews
13 helpful votes
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November 17th, 2014

I am impressed with my black snow boots. True to size and perfectly fits. Wearing it feel very comfy and stylish. I am very satisfied with this online shopping and will buy other items here.

Thumbnail of user daniellep773
Australia
1 review
0 helpful votes
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May 24th, 2023

DO NOT BUY FROM "SHOESPIE", THIS COMPANY IS AS DODGY AS THEY COME, I AM NOW ON MY 6TH EMAIL AND THEY STILL HAVE NOT PROVIDED ME WITH THEIR RETURN ADDRESS - THIS IS THE EMAIL THEY SENT ME TRYING TO BATER THE REFUND MONEY!

Dear DANIELLE PRESTON,
Thank you for your concern about our products.
Kindly find that If you want to return the shoe, you can contact your local post office to confirm about how much you will pay for the shipping fee,then you can decide to return the item or not. If you decide to return it,we will help you and solve your problems.
Also kindly find that we have used time,money and human resource for your shoe,if you return it now,that will also be a big loss for us.so we may can not refund you entire payment.we will refund you $70

Tip for consumers:
Disgusting s experience

Products used:
Shoes

Service
Value
Shipping
Returns
Quality

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From the business

Shoespie.com, the world of shoes, offers all kinds of high quality women shoes and mens shoes. Buy fashion shoes for women and men at shoespie.com!

Business History

Shoespie.com is one of leading online supplier of all kinds of shoes such as fashion heels, dress sandals, comfort flat and
Casual boots.We keep abreast with the latest trends in fashion and provide hundreds of dedicated products for global shoppers.
We have an elite team with professional skills and unlimited creativity in shoes making. Whether you are on the special
Occasions or in the daily life, our shoes can make you the focus of attention.
Esides, Shoespie offers a quick-and-easy online purchasing process in addition to offering all of our clients our dedicated and
Knowledgeable customer service.
Our tried and tested Trust Marketing and PayPal payment processes guarantee a safe and secure purchasing environment.
What's more, unlike our competitors, Shoespie.com has truly taken out the hassle of international trade—from product
Sourcing, secure payment and shipping.
With the rapidly development of Shoespie.com, there will be more challenges and difficulties, but we will try our hard to solve the problems existing in the process of our business operation, generating more convenience and benefits for our customers.

Company Representative

Thumbnail of user shoespier
Shoespie R.

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