ShoesPie

Thank you for your concern about our products.

Sorry to hear that you intend to return the shoe you have received.

Kindly find that If you want to return the shoe, you can contact your local post office, then you can decide to return the item or not. If you decide to return it, we will help you and solve your problems.

If you need to return the shoe, this is the shipping address for returning.

Please return the shoe through your local post office, then we can receive it and send us the tracking number of package via e-mail.

The returning address is information below;

Floor 2nd，JuHeChuangyi Yuan Building 3，Jia Sheng Li，Baiyun District， Guangzhou，China. Post Code: *******

Please write down the order number and your email address on a piece of paper and put in the parcel. Once you send it out, please tell us your order number and then we can track it. After we receive the item and check that the returned items is in brand-new condition, un-used and with original packaging. We will inform you and refund you at once.

Please just keep this link http://www.shoespie.com/ as your bookmark, check your account on our website anytime to get the latest information about your order.

Please note that reply us through your register email address then you can get our priority reply.

Any questions, please feel free to Contact Us.

Best Regards

Vicky

Customer Service Department

So a product that was shipped from California needs to be returned to China. That would probably cost more than the shoes themselves. An how long would the exchange time possibly be since we waited almost a month to get them the first time around. This is truly ridiculous.

The above is from today. After a week of back an forth which only translates to 3 messages on both ends this is the finally results. We have to do more and incur more of a cost than the original purchase which was already high. We even have to do more than the site did to send the product. This is not only bad business but insulting to intelligence. I will never purchase another product from this site and will make it my business to warn people of the business practices of this site.

The shoes I ordered from ShoesPie were label-less and seemingly handmade to appear as it does online. First, let me just say that it took forever to get notification that the item had even shipped. Next, when I contacted them, it became apparent that their English was not very good. The customer service rep gave me a tracking number. Now I realize it is coming from China so I'm okay with waiting, but the tracking number did not want to work for me. So I just waited it out.

When the shoes finally arrived, I noticed the box was a tad bit beaten up, but the shoes inside seemed to be good quality. I tried them on and they were a good fit and very cute on! I was pleased and excited about wearing them out (they were dress shoes).

Well, the other night I decided it was time to break my new shoes in on a night on the town. Big mistake. I was very unsturdy on my feet the whole night long. I thought maybe it was because I hadn't worn high heels in a while, but it got progressively worse as the night went on. While walking downtown, I began to walk very wobbly. I didn't know what was going on and my date thought I was drunk. It was very embarrassing. Then, the inevitable happened: my heel broke right there in the middle of downtown! I was so embarrassed. I had to take them off and walk BAREFOOT all the way back to he car. Luckily it wasn't too far away, but it was a very embarrassing experience, one that I will not likely forget for some time.

I've had to chuck the shoes because I was so disgusted at the time I just left the broken heel on the street where it fell off. I'm not going to even try to redeem these shoes. It was a bad purchase and I consider it a learning experience. I'm not saying don't purchase from this dealer. I'm just giving you a cautionary tale. I know I have learned my lesson and will be purchasing from more reputable dealers in the future.

As for all the good reviews on this site, pay close attention to how they are all typed in broken English, just like on their website. If a business is truly good, they wouldn't need to do that. They are just trying to offset the genuinely bad reviews.

Good day! I got my sandals and I would like to say thank you for making such beautiful shoes

I am living a nightmare with this company! I bought a pair of heels on 5th of April and I paid extra for a faster delivery and it supposed to be delivered in 8 days and it took 22 days! I claimed because of that and they just dodge the issue and replied my email full of words saying absolutely nothing. I sent again another email and finally they told me they went to refund my money betwen 5-15 days but they didn't clarify if that money will be refunded into my credit card or if they will kept my money as a credit in my Shoespie account which is the same than not receive the money.
The second part of my nightmare was when I saw what I received :( WHAT A FAKE IMITATION OF THE HEEL SHOWED ON ITS WEBSITE! THE QUALITY OF THE PRODUCT IS UNVELIEVABLE POOR! THE ONLY SIMILAR TO THE HEELS ADVERTISED IS THE COLOUR.
SHOES IMPOSSIBLE TO FIT AS THEY ARE VERY VERY BAD MADE.
I am sending to them emails claiming my money back for a CLEARLY FAULTY PRODUCT and attatching pictures of the rubish received but they just avoid to answer my questions and they are suggesting me to pay for another pair of shoes plus the shipping to return these ones! That is incredible! Please feel free to send me an email if you need more information and I will send you pictures of the product received and also I will send you all the emails received from them to show you how they just dodge the issue and try customer give up the claim because of exhaustion. My email address is *******@hotmail.es

I just got my shoes this morning in the mail and all I wanted to say was "WHOOOO" it is a very well made shoes. Very happy and I can't wait to wear.

I've looking for denim heels for so long and I found many pair on Shoespie until today. LOVE THEM SO MUCH.

I loved my shoes they came promptly and they looked exactly like the picture.

Always love shoespie, the boots are really fashionable, and the quality is great.

Great price! Beautiful items! Shoespie always as good as the other shops

Great handling, I am very Satisfied. Great store, amazing items...

I received the boots just like I ordered, good service!