• Shop.com

Shop.com

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Overview

Shop.com has a rating of 1.8 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Shop.com ranks 661st among Marketplace sites.

  • Service
    23
  • Value
    20
  • Shipping
    23
  • Returns
    17
  • Quality
    17

This company does not typically respond to reviews

Positive reviews (last 12 months): 8.3%
Positive
1
Neutral
0
Negative
11
9
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How would you rate Shop.com?
Top Positive Review

“A+ rating with BBB”

Patty P.
5/24/24

I always shop here and they always have great products! Recommend to my family and friends since I trust my shop consultant!

Top Critical Review

“"Shop cash" is a scam!”

Celeste M.
5/12/24

I used my "shop cash" and of course ended paying for some of the total as well. I never received my order and the email to report issues doesn't really exist and there is no way for me to get my order or get a reinstatement. Don't fall for this BS! Shop and "Cozy Cafe" is so janky on many ways. Delivery status is never accurate and sometimes really wrong!

Reviews (69)

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coupon codes (4)
Thumbnail of user jasconp
Germany
3 reviews
3 helpful votes
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April 15th, 2019

"Best prices around. Quick delivery... amazing products. Brilliant communication... will continue to buy with shop.com"

Thumbnail of user jasonp432
New Hampshire
1 review
1 helpful vote
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October 18th, 2019

I've found that shop.com has the largest list of stores to shop from, so I can get everything I need without a membership fee. I've earned hundreds of dollars in cash back from shopping at name-brand stores. The site also has awesome features like ShopBuddy that helps me save the most money possible!

Tip for consumers:
I like to search through the Stores tab rather than basic search. But the most important tip would be to download the ShopBuddy application. It helps save the most money with coupon codes and offers the best cash back.

Products used:
I have purchased the Isotonix vitamins and others from their exclusive lines, but from the stores I tend to shop from Groupon, Staples, Home Depot, and Banana Republic most often. I have been very pleased with the Isotonix OPC-3, the daily essentials pack, and the Lumiere de Hommes cleansing gel.

Service
Value
Shipping
Quality
Thumbnail of user kristinb122
Massachusetts
1 review
0 helpful votes
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October 23rd, 2019

This site offers so many different stores and allows you to compare different products and prices. I have had great luck at finding hard to find X-mas presents on this site and got cash back for shopping there. I have received over $1,000 in cash back just in a few years of doing the shopping that I was already doing on the internet. Great customer service as well with a dedicated shop consultant.

Thumbnail of user toddk87
Illinois
1 review
14 helpful votes
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October 29th, 2019

I love getting some of my spent money back in my pocket, and also save with coupons and deals. They have Shop buddy that shows coupons to use, there are many big name stores as well as specialty stores, so most of what I need can earn me cash back, while spending less! Also the site is always improving and I like that they seem to always be working to make it better and better. Now I can't stand it if I buy something and DON'T get some of my money back!

Thumbnail of user frana48
New York
1 review
2 helpful votes
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July 11th, 2020

I bought a deck lounge chair on this site. We owned the chair for one day. It rained and the chair had rusted by the next day leaving rusty puddles on my new deck. I had to throw the chair in the garbage and I am now out $160. It also is very difficult to assemble. Stay away from any Christmas Central products sold through Shop.com

Thumbnail of user vickyr87
Michigan
2 reviews
2 helpful votes
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March 11th, 2021

I ordered 2 wigs 1 long 1 short took 3 months and 15 emails now I have 2 identical wigs both long blonde. I suggest u go to a wig shop and purchase in person this come from China and really Is horrible, when it takes 15 emails u know it's a horrid company but they take your money in 10 minutes or less. Grrrrrr

Thumbnail of user elainew5
Maryland
5 reviews
16 helpful votes
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October 14th, 2016

I am a seasoned on line shopper. Doing business with Shop.com was a pain in the neck. Never again will I go to shop.com Trying to return a pair of shoes was a nightmare. I had to call them twice about getting a return auth number - then when I went to return the shoes it costs me nearly $10. I will never shop using this service again. Make sure that you can return the item(s) for either free (like Zappos) or for a minimum. Never again!

Thumbnail of user amandaw1459
California
1 review
1 helpful vote
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May 16th, 2022

Purchased a nice pair of shoes for $120 and they refused the return even though they were returned in the condition sent. I have been emailing them now for 3 months with no luck. I am now going through my bank to dispute the charge, as I sent the shoes back and no longer have them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mandym108
Wisconsin
1 review
1 helpful vote
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October 21st, 2019

Shop.com has so many different stores to shop from. The ability to earn cash back from all these places for shopping is genius! Plus they have comparison shopping, lists you can make for showers, parties, Christmas gifts, etc, and shop buddy! Shop buddy has given me discount codes I would have never had if I wasn't using it, which has saved me on several occasions! I love the isotonix supplements, specifically OPC-3 for pain and inflammation in my back and knees. Also, the Motives makeup on there is top notch. It has amazing pigment, makes me feel like I'm wearing nothing and I don't break out from it! Love Shop.com!

Thumbnail of user nancyd428
Michigan
1 review
0 helpful votes
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October 22nd, 2019

Shopping on Shop.com is great. Very easy and with shopbuddy on your computer you can always find the best buys. I have been using OPC for about 14 years and it has helped me a lot. Also like many of the other Isotix products and the Royal Spa and Bath products.

Thumbnail of user kristam18
Delaware
1 review
8 helpful votes
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February 20th, 2017

We bought a product from their site. Found some reviews about the product and sent an email to our consultant assigned to us. We didn't hear back from them so we called the very next day to cancel and they refused. The company they used had already made a tracking number the product hadn't left there yet and we now have to pay for shipping still.

Thumbnail of user andrewc577
New Hampshire
1 review
0 helpful votes
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October 22nd, 2019

Shop.com provides me with tools to make my online experience fast and easy. I don't like shopping online or in the store but when I use Shop.com it make it easier for me to find the best deals quickly and then checkout and get it at my house. The mobile app has made it easy on the go.

Tip for consumers:
Use the search bar and the Stores link.

Products used:
Many, including Isotonix and others by sellers like Walmart and BJ's Wholesale Club

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericf472
Sweden
3 reviews
6 helpful votes
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January 5th, 2022

I would give this a no star rating if I could. Picture showed the old Chergui that I wanted. Order the product and received the newest version of the perfume. This is bait and switch to me because the newer version picture is available and knowing the older one is sought after is reason to put the older photo up. Be careful when ordering for any older product when a new one is out. This in not a creditable organization at all since this is one of your business practices.

Tip for consumers:
Be careful when ordering from here. Pictures may not represent the actual product. Also the return policy says I have to send item back in unopened package. In order to see the product I need to open the package. Sounds like the policy is set up so there are very little returns that are valid according to their policy.

Products used:
Serge Lutens Chergui perfume

Service
Shipping
Returns
Thumbnail of user jackh250
Wisconsin
1 review
20 helpful votes
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February 21st, 2019

In the listing they show a manifold Gage set with two gages, Three charge hoses, Red, Blue and Yellow and 2 quick couplings, Red and Blue. They sent 1 hose and a gage Not even close to what they show in the add. The link does not work now But I have a Picture of what they show and what they sent. They are completely different. I would never have ordered this if they had shown the item they sent. They should pay return shipping because they were not honest in the add. Bait and switch. Here are pictures of the add and this is what they sent.

Thumbnail of user brians890
Rhode Island
1 review
0 helpful votes
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October 21st, 2019

Love using this site to get paid to shop. For example, once I know what I want and where I'm going to buy it, I go to Raise.com through Shop.com... get a discounted gift card and cash back. Then I go to the other store to buy my time through shop.com and get more cash back! Double dipping is sweet

Thumbnail of user alicias273
Florida
1 review
9 helpful votes
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December 16th, 2020

I am having troubles with tracking a package I ordered from Everbag. Everyone is saying it is easy to track your package on here... can someone walk me through this? The o ly thing i can see is the shipment # and a photo of where I'm having it delivered..

Thumbnail of user jaydenc34
Oklahoma
1 review
1 helpful vote
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November 26th, 2021

I ordered a tv from them then I was told that they were sold out so they canceled my order and was told it would take 3 days to get my return then I check with my bank and was told they don't see a voided transaction.

Tip for consumers:
Don’t use them

Products used:
None they never sent anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user adariceh
California
3 reviews
3 helpful votes
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February 25th, 2021

I ordered the wig on 2/9/21 and still haven't received it I wish there was a way that I could request a refund back after hearing these reviews and to think that I found a place to purchase my first wig and then to. Expect the worst when it does come what a bummer damn I can't even reach them to track it either what people will do to burn you. I didn't know that they were in china till just now from these reviews and to the cancer survivor I'm sorry you had to go through this but just know that kharma doesn't care what race you are and theyre going to get theirs but ten fold spread the word on how bad they are to as many as you can

Tip for consumers:
Don't use this site ever

Thumbnail of user carols843
West Virginia
1 review
1 helpful vote
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October 18th, 2019

Best shopping site out there and you get cash back on all your purchases. Be sure to download ShopBuddy from the Shop.com site as he populates all the valid coupon codes and deals to help you save even more money! I just saved $20 dollars on my wine order from Wine.com thanks to ShopBuddy! Win/Win!

Thumbnail of user threen1532
Missouri
1 review
0 helpful votes
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October 27th, 2023

Ordered sunglasses through shop 2 weeks ago and, still, only the packaging label has been created. Their customer service is a useless bot so you can't talk to a real person or cancel your order!

Products used:
NA

Service
Shipping
Quality
Thumbnail of user michelled411
Rhode Island
1 review
1 helpful vote
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October 18th, 2019

I have been using LOTS of the proprietary products for over 12 years and I'm thrilled with them. I take the Isotonix Supplements, use the personal care, skin care, Motives cosmetics, home care, auto care, pet care, etc., etc... you name it, I love it.
As an UnFranchise Owner, the company has changed my life. I was a high-volume recruiter for 28 years and every 3-5 years, when I completed an assignment to hire 300 - 500 people, the position was eliminated... because I did a good job! If I hadn't started this business as a Plan B before I needed it, I honestly don't know what I'd be doing. I was downsized from Corporate America for the last time on August 1,2008.

Thumbnail of user kathyk642
Rhode Island
1 review
1 helpful vote
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May 28th, 2021

Shop.com has some of the best support products for your health that you can find anywhere. Because they are a brokerage, they work with the best manufacturers that have superb patents, like their Isotonic Resveratrol. It has 3 patents in it! Resveravene, BioVin, and VitaBlue. An in vitro study showed that Resveravene was more efficient on SIRT-1* activation, therefore may have a positive effect on life span extension. And the product is isotonic!

Tip for consumers:
They give cash back and you don't have to pay to get it.

Thumbnail of user trinam28
Arizona
1 review
16 helpful votes
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October 28th, 2019

SHOPCOM is the worlds best kept secret for cashback and savings! I have saved time and HUNDREDS of dollars on the site. It's so much fun with and I downloaded shop buddy for coupon codes. I will never pay retail prices again!

Thumbnail of user mechellecaswell
Florida
1 review
3 helpful votes
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July 15th, 2023
Verified purchase

I ordered in May 2023, it is now almost August 2023. Attempted to email SHOP on several occasions. No response! They took payment immediately in May and again in July….please help

Tip for consumers:
They’ve stolen the money from my account but never sent items.

Products used:
Never shipped according to the app

Service
Value
Shipping
Returns
Quality
Thumbnail of user dougp14
New York
1 review
21 helpful votes
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February 1st, 2014

Placed an order and had my credit card number stolen, so much for a secure website. A $13 bill turned into an $800 shopping spree. Thanks for nothing, shop. Scam

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Discover
SHOP.COM is a new kind of shopping comparison site that offers the most comprehensive shopping experience on the web. Our shopping experts have drawn on their industry experience and insider connections to bring you the best collection of the stores you can't live without, and the brands and products you love - all in one place.

Compare
Search for the products you love from the best stores on the web and see them side by side. Decide which price, shipping method, and delivery schedule options work best for you.

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But we don't stop there. Unlike other shopping comparison sites, we offer you a variety of tools and expert advice to help you make informed buying decisions and to find the best product to suit your needs.

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Shop
And when you're ready to buy, we give you options. You can use your secure SHOP.COM account to make purchases across hundreds of OneCart® Trusted Merchant Stores, all backed by SHOP.COM's 100% satisfaction guarantee, or you can make your purchase directly from the web sites of one of hundreds of our Partner Stores.

Company Representative

Thumbnail of user philshaundaa
Philshaunda A.
Typically does not respond to reviews

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