My husband received a pair of pants for his birthday. We first tried to return them without a receipt and were told only an even exchange and no store credit. Then we received the gift receipt and it was same run around. We finally had the real receipt and we one day shy of the 30 day window and the manager at the Bridgewater store was talking under her breath to the sales associate making smart comments about the 30 days. They will never see my money! It's not green enough for them. Worst sales associates and customer service!

Well... I WAS a hugh fan! :( Bought over $800 in product and once again was lied to by a retailer... shocking! Lol So, in regards to the exchange policy which Lululemon sales associates claim you can do if there are ever any tears or snags. THIS IS A LIE! Had my leggings for a few weeks, got a snag, contacted Lululemon & was denied. Apparently they only replace items if it was a manufacture error. Which is essentially everyone's policy. So, this great thing that sales associates are offering is no better than Walmart's policy. I will not be purchasing any more Lululemon & I'm very disappointed.

I accidentally sent an item I ordered to an address that no one will be at because I did not realize my app was defaulted to my last order which is an overnight camp. I realized this into the first day of shipping process and I called Lululemon and they told me they would submit a request and if it was a success I would get an email in 2 days. What? If it's a success? They could care less if it's not, she said that's all that can be done, I just never receive my item. I realize this is my mistake, but what I don't understand why they cannot call Fedex and try a little harder, one girl said they can't make outbound calls. For such a successful big company one would think this would be an easy fix or at least some understanding considering what I spend at Lulu. Frustrating!

Return or exchange I've been trying to return the product I purchased for over a week and a half now I've called them I spent 20 minutes on the line waiting for them. I'm on able to go into the store.
They make it extremely difficult for you to return or exchange products when you can't go into the store never again will I purchase anything. They also don't give you cash back you have to get a gift card so that you have to purchase something from the store again which totally sucks that business. They even say you can text them I've done that as well and still no response from them.

I have recently purchased three pairs of lululemon pants that came apart at the seams. Like completely apart between the legs, and unraveled on the front & back! I have been a devoted customer for over 10 years and never had an issue. I contacted customer service thinking that they would repair them, spent over an hour on two live chats, gave my info three times, photos and emails. I was told the whole time that they would help me out. I just received an email yesterday with them saying their quality does not cover "external force" or "normal wear and tear". Your telling me that your pants that you charge over $100 for, do not last over 3 months, and it is my issue not yours? Yes, my thighs do touch, I don't have the perfect body but I also have never had this happen to any other pants in my lifetime.

This company is a complete scam. They take your money and act like it's a joke when your leggings don't fit. I recently purchased a pair of wonder under and they were too big I was told to send them back. When I did they refused to do a return saying that there wasn't any performance issues. I was like what I didn't return them for that reason I returned them for a smaller size. I then called and spoke to multiple people and then they had the nerve to accuse me of washing them. (I didn't) and still refused to give me a refund. So now I'm waiting for my leggings to be shipped back. Hopefully I can exchange them in store because lululemon is a freakn joke.

Lululemon you need to re evaluate your "military" discount. I am the spouse of a 20 year Army Veteran. Yesterday, Sunday July 14th at the Forum Shops at Caesar's Palace in Las Vegas I took my two grand daughters 12 & 15 there to by somethings. Lululemon offers what I believed to be a generous 25% military discount to military, retirees and their spouses. We have used the discount three times in the last 12 months in Orlando, South Carolina and on the day prior Saturday at the Fashion Show store on the Las Vegas Strip. I wasn't present with my grandkids made the purchase at the Fashion Show but the clerk gave the discount anyway to my granddaughter because she has an account with Lululemon.
Yesterday the two clerks blatantly refused to give me the discount because their policy says I have to be the one wearing the clothes! The girls wear a sizes 2 & 4 and were punching an item each. I am a size 2 at Chico's but for sure not at Lululemon. After an embarrassing discussion with both clerks, I said I was purchasing the items for myself in order to get the discount. I asked them to set me up with an account and they refused. The male clerk said if you are not the one wearing these clothes I will warn you I will have to revoke yours and your granddaughter's accounts! I still didn't have an account because the female clerk refused to set it up. Also the clerks couldn't find my granddaughter's account by her phone number and email address lookup. Not a problem the day before at the Fashion Show store! In order to not cause myself and grandkids any further embarrassment we walked away and left a $281 sale (before discount) on the counter. Can a male military purchase for their wife? Can a female military purchase for their female partner. I can not purchase a gift for my grandkids? Was my size a factor?
Lululemon's website says the discount is only for those that are purchasing the items for themselves. So the clerks were following policy.
Lululemon that's not how retail military discounts are known to be offered at almost all retail shops. I show my military ID and my children, grandkids and nephew and niece get the military discount when I pay for their items!
Lululemon please re evaluate your generous Military discount?

I had to exchange shorts I bought in store for a different style, and lululemon make it so easy. I used the live chat, which was so efficient, easy to understand, and very helpful. Everyone in customer service who I chatted with was helpful, patient, and fully explained everything that I needed to do and that they were doing. Amazing customer service, I had zero problems shipping back my shorts, receiving my new shorts, and having my money returned to my account. Everything when very smoothly, wonderful experience.

I ordered a pair of shorts a week and a half ago. It was scheduled to arrive yesterday, but I did not have access to tracking until today. Now I'm told that my order will not arrive for another week. Every rep I talk to has a different date of when my order needs to arrive to be within their "1-2 processing and 2-7 shipping days." Clearly, they're making it up as they go along. On top of this, I can't even get a refund until my order arrives. God only knows when that would be. The DMV is more organized than the trainwreck customer service department at Lululemon. With such a high price tag, you would think that they would train their staff a little better.

I ordered one top and a matching set (bra and leggings) from Lululemon last weekend. I got a confirmation shortly after and later got another email with the shipping information. This morning I decided to check when my order will arrive and noticed it says that the order for leggings got canceled. You have to scroll to the bottom of the email about the shipping information to see it. There is no "we are sorry" or an explanation why they did not ship it. It's so rude and unprofessional. First of all I can't return the bra. It's was on final sale. And second I don't have anything that matches it and that is why I wanted those specific leggings. This was my first time ordering clothes from them. Never again...

I bought an item online. The next day I received a shipping notification from FedEx that included a delivery date. The date came and wentno item. I tracked my purchase only to find the item hadn't shipped. Customer Service tells me my item shipment looks great. Yet they have no answer when I explain the item hasn't shipped. Finally I'm
Told if the item doesn't show within 30 days I can file a claim for them to investigate. Nope. I'm disputing the charge with my credit card company. Other similar reviews show I'm not alone. Shame on you, Lululemon. A customer lost; a disgruntled basher gained.

Tried emailing this company regarding the life time guarantee 2 times in a month, with no reply. Eventually tried texting them, finally got a hold of someone. I told them about my concerns and he said he'd start a return and it sounded like they weren't holding up how they should be. Ended up talking to 4 people in 2 days. Had to regive a lot of info, just to have the last person say the items couldn't be returned. Very time consuming. Lots of time wasted. Poor customer service.

Extremely disappointed! I spend SO much money here! I've only 1 time in my life have ever exchanged anything, not returned... exchanged.
And today, I tried to exchange, not return, a pair align capris because they were in the wrong sized shelf when I bought them, and they said they couldn't. Couple things, yes my fault for not double checking, and my fault for instinctively removing that back annoying tag that they allow to rip off but still.
They can send them back to corp or the manufacturer to sew the tag back on instead of "throwing them away" they said, because that tag was missing.
They should take a lesson from Nordstrom! I'm not a 1 time shopper either. Again, I buy everything there, have never returned and have only exchanged one time in my life.
Time to find a new brand. Athleta I hear is good as well as P'tula.

The first week of December, I ordered a $100 gift card for my niece for Christmas. Not only did it not arrive, LLL sent me an email asking me review my order. According to their own website, the package was eternally stuck in "waiting for pick up by carrier." Their customer service put me on hold for four minutes to confirm this, even though it took me less than 30 seconds to pull up my account on my end. She asked if an email replacement would work, to which I reluctantly agreed to only because if the very late date (it was already after Christmas). As we were getting off the phone she says "ok, you should have that in 3-5 business days." Seriously? It's already been 3 weeks and now you are basically adding another. I'm just so sad for my young niece.

Additionally, the day after Christmas I drove with my daughter to the closest town with a LLL to exchange one if the two pairs of leggings that she had received for Christmas. We were basically asked to leave immediately upon walking in. An employee stood at the door asking if people were buying, returning or exchanging. When we said exchanging, she strongly suggested that we come back another time as the line was over 20 minutes long. We decided to divide and conquer so I stood in line while she found a new item to purchase. We were out of there in under 10 minutes. They were busy yes, but I honestly suspect that it had more to do with keeping their end if year sales higher! It was a very strange experience, no one has ever asked me to not come into their store before.

My daughters and nieces are all on the LLL bandwagon (one is an athlete ranked among the top 10 in the world in her sport), I'm going to talk to them about this experience and encourage a new work out brand! Gym Shark anyone?