I ordered 3 months ago and followed up 10 times and received no answer. Every time in the support system got disconnected from their server. Ordered 2 items and received just one of them and still following up for the item but there is nobody in this. Company to answer.

After waiting online twice for about 45 min to talk to an "Educator" (what a snobby term for a CS rep), they refused to acknowledge something was wrong with the information they were providing (site said item was shipped and delivered... To wrong address... They said both times, "just wait longer". Neither rep was apologetic, neither offered ANY compensation, then when I tried to cancel the order, "Alex" flat out refused. I asked to talk to a supervisor and he/she refused that as well. I ended up submitting a fraud claim to the bank.

I am still in the midst of trying to return a pair of winder under leggings that ripped in the crotch after wearing them two times. It's been a joke at best. The customer service items provides no help. They wanted pictures and a description of the damaged leggings. I provided that. Then they told me "in 8-12 business days someone will co tact you about the return". No one did. I called them and they finally emailed me saying I'd get another email in 24-48 hours with a prepaid return label. No email came. I called them again. They said it was sent. Well it wasn't because I didn't get it. They told me in ANOTHER 24-48 hours they'd reissue they return label so now I'm waiting for that. I honestly think they want to make the process as difficult as possible so people will give up. For a high end brand their customer service and return policies are abysmal at best. I will never ever buy from them again and will tell everyone about my experience.

Please don't waste your money for this crap. They are Anti-American, Anti-Police. They tried to kick on duty officers off of a public sidewalk specifically because they don't like the police.
Stay in Canada

I've been shopping with Lululemon for years. Their customer service is absolutely horrible. They constantly send you incorrect items and after a certain point don't want to refund you or replace the item. (Because of course, why would anyone that works at Lululemon make a mistake!) They also have the tendency to not refund you for orders that were clearly returned back to them…good luck trying to get your money back.

Lululemon is not worth it. It's incredibly exclusive. I don't want to want to be rude to them but, there leggings are 100$! You could by leggings much cheaper at your local stores. I do not recommend buying from here. Some products show up in bad condition.

Poor customer service I have experienced in the past, I never shopped there again! However, I'm passed iff that the CEO stands behind the firing of its employees for calling 911 on shoplifters! I know it's only merchandise but that is total BS! Hope they go under

I ordered 2 things from lulu lemon on 2/15. One of the items came 2/19. And then second item is yet to come. I got in contact with someone from lulu lemon, they said they lost that item. They also said it would take 4 days to "track down". After a few days went by (i'm already upset as this is supposed to be a birthday present for 3/10) I finally got an email by saying I had one of 2 options. Either a refund or to reorder the item. It has almost been a month, I was furious as those were my only two options. I asked for both a refund AND the item and they simply just refunded me the money and acted like I didn't request both. So thank you lulu lemon!

I have one star because I couldn't right without one! I bought 2 items one was delivered but not the second one! They the chat for more them 2 hours
2 times, nobody answered me! Not sure what to do now! Never, ever, ever buying nothing online from this brand! Pants are not that good! And I'm still waiting on my item

I bought a pair of leggings a few months ago from Lululemon online at a discounted price and they started unraveling at the seams shortly after a few wears. I have been trying to exchange them for the same pair or get a store credit because I live 2 hours from the nearest store and have gotten nowhere. I keep being told by customer service that their quality team will reach out to me and they're swamped. This is so unfortunate because they used to be a great company with great clothing and customer service and this is just not the case anymore. I am now stuck with a pair of $100 leggings that I can't wear.

I accidentally sent an item I ordered to an address that no one will be at because I did not realize my app was defaulted to my last order which is an overnight camp. I realized this into the first day of shipping process and I called Lululemon and they told me they would submit a request and if it was a success I would get an email in 2 days. What? If it's a success? They could care less if it's not, she said that's all that can be done, I just never receive my item. I realize this is my mistake, but what I don't understand why they cannot call Fedex and try a little harder, one girl said they can't make outbound calls. For such a successful big company one would think this would be an easy fix or at least some understanding considering what I spend at Lulu. Frustrating!

Whatever you buy, make sure it is exactly what you want and don't even consider buying something as a gift. The customer service is not anywhere near the level of their price point. I tried returning product by mail with the original receipt within the return window and I felt like they thought I was a criminal. They claim to have managers to escalate problems and after 2 1/2 hours of time I was finally able to come to a mediocre resolution and was told that next time I had to send pictures of my receipt via email. I don't know where that clause came from but I did finally get my money and am done shopping at Lululemon. There is a reason "lemon" is part of their name

The Jacket cost $198 + I tried to get a stain out and it will not come out no matter what I've tried. I recommend not spending $198 on a coat when you can't even wash it and get stains out.

Everything is fine until you need customer service. When you do, it feels like you are dealing with a scam company. For a company this size I would expect to deal with customers in a better way. The "educators" are confused, getting different answer from each, my credit card was charged, then reimbursed, then charged again with different amount... Not possible to cancel orders. Absolutely disgraceful! And the worst part is that it is not the first time.

Personally I find that lululemon items are quite expensive and out of my budget so I don't own many pieces. I've had many friends tell me its worth it to spend the money on essential staple pieces like a sports bra or a legging but thats it. (Still havent bought but I completely agree)

However, for my recent visit to their shop, I saw their Fly Away Headband for only $15usd (its $12 in the states) and I decided to get it. This was honestly one of the only items I felt good spending money on because it doesn't cost that much (especially for a lululemon item!)

Plus, it looks good so I'd say if you want one or a few things from this brand; just get this one :)

This is the worst company to deal with. After first wear of leggings, the crotch area unraveled and came apart. They will not give me a payment credit, only a store credit. Why would I want another pair of over priced, poor quality leggings? I would expect better customer service from a highly rated company.

On July 9 2023 I went to Lululemon at Square One. The cashier was extremely rude and self righteous. She basically threw the receipt at me. They have to educate their employees to be professional and polite. After spending over $300.00, I deserve kindness. I won't be shopping at that location ever again. Check yourself!