• ShopAmerock.com

ShopAmerock.com

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Overview

ShopAmerock.com has a rating of 4.6 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAmerock.com most frequently mention customer service, timely manner, and old ones. ShopAmerock.com ranks 25th among Furniture sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    2
  • Quality
    9
18
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How would you rate ShopAmerock.com?
Top Positive Review

“Great Customer Service”

James D.
4/10/20

As many of us know, it's easy to purchase in a store... "the grabby, touchy, feely, thing" - seeing is believing. Well after a couple tries, I finally got it right. Customer Service through my "orderS" process was the Best.

Top Critical Review

“Do not buy from this site”

Cindy C.
7/10/20

I order cabinet knobs on 4/30. They charged my credit card on 5/6. I contacted them on 5/27 regarding the status of my order. They said the items were obsolete and I requested a refund. Followed up 3 times and never received my refund. BEWARE!

Reviews (106)

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Reviews that mention popular keywords

customer service (4) cabinet hardware (3)
Thumbnail of user jenniferw1351
1 review
0 helpful votes
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December 17th, 2020

These knobs came quickly which was super great.
My reason for 4 stars was due to part of our order missing. We did have to call twice to receive the missing part of the order but over all it was very painless getting them to correct the mistake.
Would recommend if asked by a friend or family member.

Thumbnail of user ca144
2 reviews
0 helpful votes
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April 24th, 2019

Product is a 9/10; however, when I paid for "3 day shipping" and on the 5th day the merchandise had neither been received or tracking available, I called and was told that it took 5-10 days for an order to leave the warehouse and shipping was 3 days. "That" was not what I paid for or understood. They refunded the $39 for 3 day shipping and the hardware arrived 3 days latter. Maybe this was a fluke, but that is what happened with me.
In photo is a 12" 5" and 3.5". The 12" is BIG; wish the "mellon" was not so large.

Thumbnail of user ilonaw9
1 review
0 helpful votes
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November 27th, 2020

I refinished kitchen cabinets and needed new hinges. Went to all the local home improvement places with no luck in finding the right size. Stopped by a kitchen remodel store. The service manager was very helpful. He identified the hinge as an "Amerock." The only negative is the length of time it takes to get your order. I ordered them Nov 13 and they arrived Nov 25. The staff must be "tele-working"

Thumbnail of user jeanneg452
2 reviews
0 helpful votes
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April 20th, 2021

I needed a special type of hinge for a kitchen remodel. I had trouble finding them until I found this site. I found exactly the type and the finish I needed. Easy to order on the site and they shipped out immediately. I will use this site again and highly recommend it.

Thumbnail of user josephm635
1 review
10 helpful votes
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June 10th, 2019

Ordered Hinges and knobs. Got a tracking number and had waited weeks jus to only receive hinges. Call about my order to get told my 10pack of knobs won't come out of warehouse for a month! Why not say that online b4 ordering!? Then after a month I have to call again just to get told the same thing again! I ask for refund on phone yet I have to wait for somebody in the office to authorize my refund! Worst place to deal with!

Thumbnail of user conniea76
Connie A.
1 review
0 helpful votes
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December 1st, 2018

I honestly can say that I was contacted by Amerock staff who said the item I ordered was delayed and wouldn't be in stock before 12/10/18, shipping out after that date, and asking me if I wanted to change or cancel my order. I'm waiting on my order shipping out as soon as it is in stock again. The price for the cabinet handles was superior to others.

Thumbnail of user dond252
1 review
1 helpful vote
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February 17th, 2020

I got the actual match to my 40 year old hinges and have happliy replaced the old ones!
I thought I would never find this peculiar hinge with the 30 degree bevel and offset. And
All the screw holes lined up with the originals!

Thumbnail of user davids5210
1 review
5 helpful votes
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January 5th, 2021

We received the product in a timely fashion and at a reasonable price but the finish was not as displayed. The features of the pulls and handles that were supposed to be bright, were not bright. We had to manually steel wool those features to brighten them up as they were intended to be and as displayed on the website. Dissappointing.

Thumbnail of user davidh4336
1 review
0 helpful votes
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August 7th, 2020

I have just completed adding cabinet hardware to my new home. This is the second home that I have used Amerock for the cabinet hardware. Both times they had the best prices on their hardware and fulfilled my order quickly and perfectly!

Thumbnail of user tomm670
1 review
0 helpful votes
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March 25th, 2019

The finish was wrong and I have not received my return authorization or prepaid label yet, even though they said they did it. I need my new product, but they won't send it until I send the wrong product back, and I can't without an authorized label! Argh!

Thumbnail of user dang239
1 review
0 helpful votes
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November 19th, 2018

I'm pleased that I was able to find switch plate options not available at local big box stores with all of the configurations I needed to complete my project. Thank you!

Thumbnail of user josephc1437
1 review
0 helpful votes
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May 16th, 2020

We received our order with one exception. We received 12 knobs, unfortunately 1 was incorrect. 11 Part number BP*******G10 and 1 Part number BP*******G10 was incorrect. It would be nice if you would send 1 more of the knobs we ordered.

Thank you

Thumbnail of user judyf243
1 review
7 helpful votes
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December 24th, 2020

Thank goodness for your company. My son bought an older house that had door magnets that were either broken or missing. I was able to get him what he needed. Now all kitchen doors shut nicely. Thanks

Thumbnail of user normap59
1 review
6 helpful votes
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February 26th, 2020

Made my old cabinet look mint again. Handles matched exactly. Prices were more than fair. I will recommend this company. Order came quicker than expected. Website easy and informative

Thumbnail of user cathyd195
1 review
0 helpful votes
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April 14th, 2020

Attractive and great quality. They are slightly smaller than I thought they would be but will still be a very nice addition to my new cabinet doors. Arrived when promised!

Thumbnail of user williamp1149
1 review
0 helpful votes
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February 4th, 2020

Website easy to navigate, found what I was looking for and priced right.
Shipping was a little slow, but no damage done and items received in good order.

Thumbnail of user karinl52
1 review
0 helpful votes
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June 23rd, 2020

These hinges are hard to find and are usually priced almost double for 1 each or they only come in packs of 20.

ShopAmerock.com will be mu first stop when shopping for hinges in the future.

Thumbnail of user reginak67
1 review
10 helpful votes
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August 18th, 2020

We shopped this site for all of our kitchen, bathroom and laundry room hardware. The selection is wonderful and other businesses could not beat their prices. I highly recommend this site.

Thumbnail of user constancep53
1 review
0 helpful votes
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November 23rd, 2020

The inside sales people at ShopAmerock (knobs4less) were so helpful. I TWICE miscounted the number OF KNOBS I needed and they patiently revised my order. They ended up shipping three times and the orders arrived promptly and in good condition.

I recommend this business without reservation.

Thumbnail of user keithe128
1 review
0 helpful votes
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July 8th, 2020

Easily navigated site to find what I needed. Arrived in reasonable amount of time. Appear to be good quality as other products by Amerock but I have not installed them yet.

Thumbnail of user randyd239
1 review
8 helpful votes
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June 19th, 2020

I am very pleased with the hardware I ordered. The selection and price were very good. I don't do many of these kinds of projects but will certainly shop here again if necessary.

Thumbnail of user joanna85
1 review
0 helpful votes
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December 25th, 2020

Fabulous quality and wonderful Customer Service providing assistance with product selection. Timely delivery of product and shipment tracking information.

Thumbnail of user bd148
1 review
0 helpful votes
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December 22nd, 2020

Only ordered on cabinet pull and one cabinet hinge to make sure I liked them. I was happy with that order and ordered the rest for my entire kitchen. Very nice quality. Order shipped quickly.

Thumbnail of user sallier7
2 reviews
0 helpful votes
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September 20th, 2018

Lots of great products available and very prompt shipping. Bookmarked this site for future reference as I do a lot of home projects and we live in a rural area so this is extremely convenient

Thumbnail of user davidt1193
1 review
0 helpful votes
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April 5th, 2020

Good price, quality hinges with matching screws. Needed 100 hinges for a kitchen cabinet job and they saved me quite a few dollars and prompt delivery.

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