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I have had an ongoing nightmare with Candelabra. I ordered a coffee table on November 3 and could not get a hold of their team to get any order updates. Their shipping estimate was about 8 weeks so around that time i started to reach out and could not get a response. So around the 10 week time I tried cancelling, and again couldnt get a response- just generic emails saying "we will look into it" or "we will be in touch"- nothing that actually addressed my questions/concerns at hand. I then got a call yesterday (14 weeks after placing the order) saying that it would be delivered in 2 hours (never got any shipping confirmation or warning about this). I commute to work so I was an hour away and could not be there to receive the shipment. I had to scramble to get a family member there to receive it. I will now start the fun process of trying to return this table, which is no longer needed at this point. I am beyond frustrated.
This company is brutal to deal with. We purchased a coffee table from them. It shipped several months late and was damaged upon delivery. They sent a technician to repair it, and the tech said there was no way he could match the finish. Candelabra promised a replacement... that was ~6 months ago. We will never purchase anything from this company again, and we would advise others to avoid as well.
Hi Joseph,
Our records indicate that one of our customer service representatives has been working directly with your wife to resolve this claim and get a replacement ready for you all. Our customer service rep most recently spoke with your wife this morning to let her know your replacement will be ready within 7-10 business days and shipped from the manufacturer with a new White Glove carrier. Please feel free to call us at 1-800-440-5121 during business hours to speak to customer service directly about any further questions you may have.
I ordered a chandelier from this site. It arrived broken, so they arranged for me to send it back. Never issued me a refund. Never replaced the item. They ignore my emails, ignore my calls and have stolen over $1,000 of my money. I am beside myself that this business is allowed to continue operating. They are thiefs.
Worst customer experience ever. After calling on two comforters I ordered eight weeks earlier (and being told I had to be patient because they were made in NZ) I finally received a notification that it was being shipped. Two weeks later I received a notification that it was returned to the shipper as undeliverable by UPS and that I would be charged a restocking fee. Called them immediately and they said they'd have to call me back. Two business days later, since I had not heard back, I called them again as I still wanted the comforters. I was told they already refunded me (less the 15% restocking fee.) I am absolutely livid.
Hi Karen,
Unfortunately, UPS was unable to deliver your package. However, UPS did notify you that it would be held at the UPS store. The tracking number you received was also updated to show this status. Per UPS’s policies, your package was held for a week before being returned to sender. Your refund is based on our return policy found in our terms and conditions. We apologize for the inconvenience.
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Candelabra is a retailer of fashion-forward lighting, furniture & home décor with both a digital and physical retail presence. We are known for our vast online catalog (70,000+) including many hard-to-find home products, exclusive brands and unique collections. Services we offer include a Trade Program, In-Store & Phone Design Consultations
Candelabra Inc. Was established in 2001 in Charleston, SC with a simple idea, to bring a different variety of lighting product to our local market. While we believe that lighting makes a room, we also have a passion for everything to do with home décor and our goal is to let customers experience the very best of what the home furnishings industry has to offer. Each item is hand selected with quality and design in mind to build a collection we feel allows our customers to have fun, be creative and celebrate their uniqueness when shopping for home décor.
A fresh style, creative team and collaborative "hands on” approach to customer service set Candelabra Inc apart from its competition and define its philosophy. Whether it’s furnishings for an entire home or just that one special piece, at Candelabra, we are dedicated to providing exceptional attention and care to each customer. The Candelabra team of professionals takes great pride in recognizing the special needs of each and every customer. It is our passion to help people find what they love and make sure that it works for their space, we like to think of ourselves as partners in the design process. Our award winning showroom features a broad range of product lines carefully chosen to compliment a variety of styles and budgets. We stay on the frontier of the furnishings industry to make sure that our selection is the most current, comprehensive and enjoyable within the home design market today.
Hi Chelsea, This order was delayed due to holiday closures which slowed the production timeline. Unfortunately, as this is a custom-made piece, it is not eligible for cancellation after the 24 hour time period, nor it is eligible for return or exchange per our terms and conditions which can be found here: https://www.shopcandelabra.com/terms-and-conditions/. We have extended a 30% discount on the order due to the inconvenience. Please feel free to call us at 1-800-440-5121 during business hours to speak to a customer service representative directly about any further questions you may have.