Shop Factory Direct

Don't expect this company to stand by their merchandise---THEY WON'T. They made me take a video of the problem and submit it to them to review. They will give you the run around for months and nothing will be resolved The phone number i used is no longer working so they either BLOCKED me or changed their number. Don't buy anything from this company. I WILL be contacting the BBB here in CantonOh.

I placed an order from this shop since 4/2022 and I paid $3000 but now I haven't received the furniture yet and the shop doesn't answer phone and email either, I need money back please

BUYER BEWARE! Anyone buying from this company does so at their own risk. We purchased from them, online, a dining room table (made by Liberty Furniture), for $500. Upon receiving the package and opening it, we immediately noticed a set of flaws, consisting of a pattern of about a dozen shallow holes, in a space of about 2 by 5 inches. This identical pattern--obviously made by some sort of assembly-line machine stampoccurs at 4 identically placed spots in the corners of the otherwise unblemished tabletop (see photo I post here), and at 4 identical spots on the sides, and 4 more on the upper legs. We immediately phoned ShopFactory, whose website specifies that items may be returned. The woman with whom we spoke politely informed us that the table we purchased was in fact described as having a "distressed" look, and the patterns of holes were imitation "wormholes," which is ridiculous, as they are clearly machine stamps, mechanically slammed on, and ruining an otherwise flawless set of surfaces. Further, the photo of the table on the website does not show the holes. She then told us that if we were to return the item, we would have to pay for shipping, and a "stocking fee," and the amount of our refund would be around fifty (50) dollars! In short, we have been suckered. Any guest sitting at this table is immediately going to notice these absurd sets of holes and ask, "What the h-ll is this?!" At the very least, this company's return policy is misleading if not downright fraudulent.

I bought a tv 4 months ago and picture broke already. They won't accept a free exchange or return. I think that I am taken advantage of

I purchased a dining room set on April 26,2022 and my order FINALLY arrived on June 18,2022. When we opened the box, the table was damaged. Wood was busted and broken which would have not not made it easy to assemble. I immediately took photos, called and emailed their customer service department to report the issue. I was told that they needed to investigate the damages and get back with me. After almost 3 weeks I was told that they would see if they could send someone to my home to repair the damages, if not, they would ship me a replacement. Two weeks after that update, I was told that they have determined that it was not repairable and that they would be submitting a new order for the replacement. The rep even said that in the meantime we could use the table. How in the HELL can my family sit at this use table with big chunks of wood sticking out!? I have sent an email every week, called daily, and left messages with Tina (at ext 505) who used to return my calls I have asked for a full refund and have yet to receive a call back or response. I have been robbed of my money and I want it back! This has been an absolute nightmare purchasing from this company. Also, I went online today, 7/27, and noticed that A LOT of things are "Out Of Stock". I makes me believe that they went out of business especially since I've been calling for 2 weeks straight and no answer. They were quick to charge my card but have yet to deliver an undamaged product that we paid for! I would advise anyone considering purchasing ANYTHING with this company to stay far away and save yourself the headache of having to deal with poor service and unethical business practices. I have requested a refund and they have stopped responding,

My wife and i were about to make a purchase on a sofa and love seat, but something told me to check into their reviews and BOY i'm glad i did so,,,, STAY AWAY!