• Shopiosx

Shopiosx

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Overview

Shopiosx has a rating of 3.3 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shopiosx most frequently mention customer service, pro max, and local delivery. Shopiosx ranks 8th among Sell Cell Phone sites.

  • Service
    89
  • Value
    83
  • Shipping
    73
  • Returns
    25
  • Quality
    69
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
106
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How would you rate Shopiosx?
Top Positive Review

“Anker Bank Wallet & Ground Shipping (FedEx)”

Dylan R.
7/16/23

While the ground shipping did take around 5 business days to deliver to Littleton, CO, it's important to note that this may vary depending on the location. I did encounter a login issue when trying to track my order on the website. Thankfully, Jessica from customer support was extremely helpful and assisted me in resolving the problem promptly.

Top Critical Review

“Cancels order for no reason, false tracking numbers, takes months to even just ship”

Kenechukwu O.
1/2/24

Worst experience ever! Ordered some stuff a month ago and they were just recently cancelled for no reason and one is still processing. A order was "delivered" to another states on the opposite coast and another order was sent without a tracking number. The customer service never responds to my emails again nether does the number given work.

Reviews (101)

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customer service (38)
Thumbnail of user plantyrbayless5
Illinois
1 review
1 helpful vote
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September 20th, 2023
Verified purchase

I can say with confidence that ShopiOSx offers exceptional customer service after purchasing an iPhone there. The staff answered all of my questions and made sure I had a good experience. They were knowledgeable and helpful. I received a brand-new, flawless, and exactly as-promised iPhone. Anyone looking for excellent customer service and a top-notch product should check out ShopiOSx, in my opinion.

Tip for consumers:
Paid $289 total with shipping and taxes

Products used:
iPhone 13 pro

Service
Value
Shipping
Quality
Thumbnail of user manteekulo5494
Illinois
1 review
0 helpful votes
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October 10th, 2023

My iPhone 15 got delivered yesterday with USPS I'm so happy! I ordered the pink color Shopiosx site said it was going to take 21 business days to ship but it shipped on Friday with overnight. Legit! Real! They have authentic iPhone 15. I posted a photo with my review I'm so thankful for these people I recommend this store if you need a new iPhone or anything Shopiosx is the best

Tip for consumers:
They have legit iPhone 15s!!!

Products used:
iPhone 15 Pink color 256GB

Service
Value
Shipping
Quality
Thumbnail of user jainaraiza594
Michigan
1 review
1 helpful vote
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September 9th, 2023

Yo, I just copped the blue iPhone 14 from ShopiOSx and damn, their shipping game is on point. Even though the online tracker said my order was pending for 4 days, the package came through hella quick. The phone is exactly what they advertised and I'm stoked about my purchase. I'd definitely give ShopiOSx a 5-star rating for their legit service and speedy shipping.

Products used:
iPhone 14 blue color

Service
Value
Shipping
Quality
Thumbnail of user lisab3402
California
1 review
8 helpful votes
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January 9th, 2022
Verified purchase

I was very skeptical about buying from this business because I saw an ad on instagram about it. I had a bad experience with an online seller before and vowed to never online shop again. I ended up purchasing an Oculus Quest 2 from them, Lisa was so helpful! Their pickup process is seamless

Tip for consumers:
I would recommend speaking to customer service first

Thumbnail of user kc248542
Illinois
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

I had the opportunity to pre-order a 3 in 1 gaming bundle from Shopiosx back in July, and although it was initially disappointing that the item was out of stock, I must say that the customer support team at Shopiosx was incredibly helpful throughout the entire shipping process. They responded to my emails and calls and provided me with constant updates on the status of my order. Finally, last week, I received the long-awaited shipping information and today, my gaming bundle is out for delivery by UPS. While it did require some patience due to the pre-order nature of my purchase, I can confidently say that Shopiosx's customer support made the waiting process much more bearable.

Products used:
3 in 1 gaming bundle

Service
Value
Shipping
Thumbnail of user mr2686365
Washington
1 review
4 helpful votes
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May 1st, 2023

I was really nervous about buying an iPhone online for such a low price, but my experience with Shopiosx exceeded all my expectations! Not only did they offer me a first-time customer discount, the product was legitimately sourced and shipped via UPS. I ordered it on the 18th of March and received it within two days. Highly recommend this store to anyone needing an affordable phone!

Tip for consumers:
Shipping can be expensive

Products used:
Ordered a iPhone 14 Pro Max 512GB gold

Service
Value
Shipping
Quality
Thumbnail of user paulay97
Illinois
1 review
0 helpful votes
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July 13th, 2023

I am so appreciative of shopiosx's outstanding customer service. They not only gave me the chance to buy the Apple Watch SE for just$ 70, but they also made it simple for me to arrange a payment schedule. Shopiosx's staff was incredibly helpful throughout the entire process, even going above and beyond by offering a user-friendly website where I could quickly track my order. Despite the fact that USPS is based all the way in California and delivers to South Carolina, I was pleasantly surprised to learn that shipping was free. I appreciate your outstanding service, shopiosx!

Products used:
Watch SE

Service
Value
Shipping
Quality
Thumbnail of user lyrivsgoopgre5
Illinois
1 review
0 helpful votes
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July 23rd, 2023

Shopiosx shipping was incredibly fast and the fact that it was free through FedEx was a bonus. When my iPad 10 arrived, I discovered that it was not only authentic but also came in its original Apple box (pictures included). The attention to detail was evident as they even included bubble wrap in the packaging to ensure maximum protection during transit. I couldn't be happier with my purchase and would highly recommend ShopiOSx for their exceptional products and excellent service. Definitely deserving of 5 stars!

Products used:
iPad 10th Generation

Service
Value
Shipping
Quality
Thumbnail of user giancola592034
Illinois
1 review
0 helpful votes
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July 23rd, 2023

I ordered an iPhone X on 7/15 for local delivery it's a cash back item so after my purchase I was given $19.20 back in cash back. The iPhone X arrived at my house on 7/17, just one day later than expected. Although it didn't come with a box, the phone itself was in excellent condition - no marks, 100% battery health/capacity, and no sim restrictions. I had no issues logging into iCloud either. I am really happy with my order & iPhone and will update my review if any problems arise in the future. IOS runs kind of slow on the phone but I was told by Apple & ShopiOSx it wasn't much I could do for that.

Tip for consumers:
Local delivery to Encinitas

Products used:
iPhone X 64GB Black

Service
Value
Shipping
Quality
Thumbnail of user zmandlagionnedg
Illinois
1 review
2 helpful votes
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June 12th, 2023

I ordered 2 iphone 13 pro max 256gb from shopiosx and got them within two days! The phones were delivered in perfect condition, with no signs of damage. They were brand new, and not refurbished as I had experienced in a different store before. I'm really impressed with the service at shopiosx, and would highly recommend them to anyone looking for a great experience. 5 stars!

Products used:
iPhone 13 Pro Max 256Gb AlPINE GREEN X SIERRA BLUE

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohrj063
Washington
3 reviews
3 helpful votes
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May 10th, 2023

I contacted Jessica about their pricing yesterday morning and she was so helpful and knowledgeable. She guided me through all the options and I ended up getting a great deal on the Apple AirPods Max, which arrived the same day.
The product worked perfectly right out of the box. I'm a first time buyer with shopiosx, but I will definitely be back for more.

Service
Value
Shipping
Quality
Thumbnail of user alisonf122
California
1 review
5 helpful votes
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February 11th, 2022
Verified purchase

I finally caved and bought Shopiosx and I am so happy I did. It's one of the best purchases I've ever made and combined with the Oculus Quest, it is a game changer. I can play any game in my library without having to worry about cords or wires getting in the way, which is such a relief
They offer fast delivery, free shipping and their customer service is immaculate. This is the way to go if you want a legit e-commerce reseller.

Tip for consumers:
Ask them about their expedited curbside service if you’re eligible.

Products used:
Oculus quest 2

Service
Value
Shipping
Returns
Quality
Thumbnail of user raphaelash594
Washington
1 review
9 helpful votes
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April 19th, 2023

I was really disappointed when I visited Shopiosx in Chandler, AZ and they didn't have any oculus in stock. It's always the same story, they run out before I can get there. I ended up having to order with shipping which cost me more than it would have if they had it in store. Not satisfied at all!

Products used:
Ordered 2 oculus quest 2 but they weren’t available at their chandler store

Service
Value
Shipping
Quality
Thumbnail of user wyattholeen4
Illinois
1 review
14 helpful votes
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April 25th, 2023

I was really excited to order my Oculus Quest 2 from Shopiosx.com after reading some good reviews, but unfortunately it caused me to suffer from motion sickness and I had to return it. It's a shame because the product and customer service/store itself seemed great, but their quality control needs improvement.

Tip for consumers:
Shipping is expensive too

Products used:
I bought the oculus quest 2 and it xaused me to get dizzy and spin out

Service
Value
Shipping
Returns
Quality
Thumbnail of user wykiajohnsonruo
Illinois
1 review
0 helpful votes
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July 13th, 2023

Aiden who works at Shopiosx saved the day by helping me update my order's address. He was super cool, knew everything about what he was doing, and made the whole thing super easy. Thanks to Aiden, my order will be at my house in Atlanta by Friday. It's crazy how fast they got it all together and shipped it from their warehouse in Menlo Park, CA. I seriously think Shopiosx is the bomb for their awesome customer service and how well they handle orders. A big shoutout to Aiden and the whole team!

Tip for consumers:
Contacted their customer service through live chat and email

Service
Value
Shipping
Quality
Thumbnail of user eddiel224
Oklahoma
1 review
1 helpful vote
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August 10th, 2023

They take you money, send you an ETA... then nothing happens. Chat is always a Bot. Phone goes to answering service, they send you a fedex tracking number that is a label only and its never picked up. Then a new label that never picked up. You can send them all the messages in the world but only automated responses or lies.

EVERY review that is good must be fake. They are so crooked on every state and possibly federal level.

Tip for consumers:
Online scammer

Products used:
iphone

Thumbnail of user benitoashleym
California
1 review
7 helpful votes
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August 13th, 2022

I just want to say that the staff at their Menlo Park location were amazing. They were very helpful and friendly and I felt like I was in good hands. The price I paid for my ps5 is a bit steep but when it came out it was brand new and really easy to use. All in all, it was a great experience!

Tip for consumers:
Pickup Fees and local delivery can be expensive

Products used:
PlayStation 5

Service
Value
Shipping
Returns
Quality
Thumbnail of user lebowitzfaye38
Washington
2 reviews
4 helpful votes
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May 4th, 2023

I placed an order on 5/2 & had to change my address after placing an order with Shopiosx, and the customer service representative, Jessica, was absolutely amazing. She made the process so seamless and easy for me. On top of that, I was able to get an open-box iPhone XR for only $50! I'm so thankful for all the help that I received from Shopiosx.

Tip for consumers:
Local same day delivery is $20 extra but worth it overall

Service
Value
Shipping
Quality
Thumbnail of user erikak175
California
1 review
3 helpful votes
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April 20th, 2023
Verified purchase

TOTAL SCAM. Buyer beware.
I ordered in APRIL - was supposed to arrive in a few weeks, they sent me the wrong tracking numbers 4 times, I have filed a complaint with FED EX and the BBB.
I've emailed, messaged on chat, and it's all lies and stalling tactics - they promised an update in 12 hours, but then don't reply. Now chat is disabled. Called in twice, hung up on.
They said something happened so "sent" the order again - but it's a lie. I attached photos of the tracking they gave me, which is the wrong tracking, I went to Fed Ex and photographed it. It has the tracking they gave me going to a Sam Fletcher. They won't refund me, saying it won't go through, even though I can send them a request. It's all lies, just like their first response to my review.

Tip for consumers:
SCAM - they will not send the product
SCAM - they do not refund
Horrible Customer Service

Products used:
none - they shipped me nothing and owe me almost $400 USD

Thumbnail of user villinesv
Villines V. – Shopiosx Rep

(*** This review does not reflect the average customer experience ***)
Hi Erika,
All products are fully authentic and new & we also have 5+ locations in the US.
Your previous order was cancelled due to a dispute/fraud claim you placed through your financial provider, AMEX.
Whenever a customer files a customer dispute, we automatically cancel the order and accept the dispute on our end and refund the funds. This is also mentioned in our Payment Terms Of Service agreement on the help center, your order has been fully cancelled and refunded to you. A cancellation email was sent to your email on file.
Refund and dispute timelines vary per bank, please note — we have provided any additional details about your dispute to your card company, AMEX.

Since we are primarily a e-commerce business, our current credit card processing company does not allow chargebacks on our platform. Chargebacks are immediately closed out, while we understand this can be frustrating — we urge customers to contact us before filing a dispute as we cannot further process the order after it being filed.

You may contact our team at any time via live chat, email, the help center or by calling us at 844-307-7550
Thanks!

Alex Villines
Customer Care Team
ShopiOSx

Thumbnail of user 396364
California
1 review
4 helpful votes
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July 31st, 2023

They sent me the wrong tracking number. The processing already took a suspicious amount of time so I was getting anxious if they would ever ship it. But to my surprise, they finally did ship it! But Alas! It was a fake tracking number. I wasted close to $200 in purchases on this site. Now I know for sure it's a scam and it's never going to arrive. Someone should file a lawsuit against this company. For reference, this is the tracking number they gave me: 6A*******992 via FedEx

Tip for consumers:
Why would a legitimate company feel the need to accidentally mess up a tracking number? Plus their chatbot never responds so it's useless trying to reach out for customer support.

Products used:
None cause I got nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zalinski65393
Washington
1 review
3 helpful votes
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June 19th, 2023

Shopiosx made selling my iPhone so easy! I was worried about the process, but they sent me a return label right away and inspected it. I didn't have to pay anything to UPS and they paid me by PayPal for my iPhone within 6/15! It was totally legit and stress-free.

Products used:
Seller program sold an Verizon iPhone 13 128GB

Service
Value
Shipping
Returns
Thumbnail of user marjithemostgreat5
Illinois
1 review
1 helpful vote
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July 17th, 2023
Verified purchase

I have been a customer of ShopiOSx since Christmas and initially had a smooth experience with my first order. However, I am extremely disappointed with my latest order placed on July 4th. Despite ordering cases, Funko pops, and an iPhone X, the shirt I ordered was completely wrong - they sent me a grey size large instead of the pink medium that I requested. When I reached out to their team with photos as proof, they asked me to return it. As someone located in New York, it is simply not feasible for me to go through the hassle of returning the item. This level of inconvenience has left me feeling very upset and dissatisfied with their service. I live alone and I'm old and partially disabled so I can't go to the post office to even use the label they sent me I've taken matters into my own hands and reached out to their corporate office, but time is of the essence! ShopiOSx needs to be held accountable for their heartless actions towards a disabled customer in distress

Products used:
Grey shirt

Service
Value
Shipping
Returns
Thumbnail of user tomoinsok56
Illinois
1 review
1 helpful vote
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June 30th, 2023

While I appreciate that ShopiOSx offers a friendly customer service experience and pays promptly through PayPal, I find it concerning that the inspection process took a lengthy 7 days. Additionally, the lack of a tracking system on their website is inconvenient and forces customers to rely on email communication with specific individuals like Jessica. Although they did offer a higher payout compared to Gazelle, it's important to consider whether the longer wait time and limited tracking options are worth the extra $200.

Service
Shipping
Returns
Thumbnail of user calderamichael037
Illinois
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

I had an unexpected experience with ShopiOSx, but it turned out to be surprisingly positive. Despite placing an accidental order, I decided to keep it since the item was under $100. Although the shipping took a bit longer than expected (about a week), the AirPods I received were brand new and of great quality. Jessica from customer service played a crucial role in making my experience better by assisting me in changing my shipping method to ground and even partially refunding the extra $20 I paid. Setting up the AirPods with my iPhone was a breeze, thanks to Apple's seamless authentication process.

Products used:
Apple AirPods with case

Service
Value
Shipping
Quality
Thumbnail of user carlissam
Illinois
1 review
6 helpful votes
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January 18th, 2023

I've been a customer of Shopiosx for the past 5 years and overall I've had a great experience. The products are always top-notch and the prices are usually quite reasonable. Recently, however, I noticed that the shipping prices have increased significantly which is a bit of a bummer. Additionally, the customer service can sometimes be slow to respond which can be frustrating.

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From the business

We are a 5-year old wholesale resale electronics business based in Silicon Valley. Dedicated to bringing you top tier quality, value and assurance.

Business History

We originated in 2017, started by Jessica & Adam Villines — ShopiOSx originally started as a campus based business and since then have expanded to over 20 locations in the U.S.

Company Representative

Thumbnail of user villinesv
Villines V.
Jessica & Adam Villines
Since our inception, we have grown to a public corporate business with over 5+ locations. Jessica and Adam have been working closely with intertech ltd. for over a year and they have provided us with nothing but the best service. Our owner, Jessica, has a degree in computer science and 10+ years of sales experience. Adam is an excellent leader and has helped our company grow exponentially over the past few years.

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