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I ordered a dress from this company and it arrived late on a Wednesday. I took it home. I tried it on and I asked my husband and a friend how it looked. They told me the color was terrible on me and the color washed me out so I contacted the company via their website through sales@ rubyshop.com And got absolutely no response. I sent an email and I called twice and left messages on their phone no response I finally called on Monday and the gentleman there said I had missed my window of return that I had to call by Friday and which did try to attempt but if they never called me back so I am out 430-ish dollars and I would say that much money and a 3 day return policy and not answering ot responding is terrible. I would not waste my money buying anything from this site. I didn't even want my money back. I wanted to exchange the dress for something darker or different that was never an option… He was very rude defensive and he kept saying to bad you had till Friday!
Tip for consumers:
Emailing sales @ shoprubys.com does not respond I’m sure on purpose
Products used:
It was an evening gown Marsoni Colors but it was a very light dusty rose and did not look good on me .. I tried to return for something different and I was told no refund this dress was $438 pretty crappy
I was skeptic about Ruby's because a review said their dresses are not authentic. Curiously I checked the manufacturer websites for the dresses I was looking at. Interestingly the manufacturer websites I checked all had Ruby's listed as a verified and authorized retailer for their brand. I then realized Ruby's only sells Authentic Dresses. Once I was confident to make a purchase, I bought myself a lovely dress. They shipped quickly. The dress arrived exactly as described and expected. Thanks Ruby's!
This is another knockoff designer dress site with poor customer service and quality. If the only 'reviews' insist that the place is legit, then it probably isn't.
I went to the store and checked it out to make sure it's legit... it is! All of the brands they carry are authentic. Definitely recommend anyone who is looking for dresses to come here.
I got my dress and I love it. Even though I already checked that Ruby's is an authorized retailer, my dress shows the genuine tags and labels, and I am glad that I didn't buy from a website selling fake dresses. THANK YOU RUBY'S!
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Ruby's - 2018 Prom Dresses, Homecoming Dresses - Formal Dress Store near Cleveland, Ohio
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