• WSS

WSS

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Overview

WSS has a rating of 1.9 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WSS most frequently mention customer service, and return policy problems. WSS ranks 580th among Shoes sites.

  • Service
    43
  • Value
    40
  • Shipping
    38
  • Returns
    31
  • Quality
    35
Positive reviews (last 12 months): 20%
Positive
3
Neutral
0
Negative
12
32
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How would you rate WSS?
Top Positive Review

“Great Prices”

Jeff S.
3/6/24

I had been looking for adidas 3.0 shoes for men and found the pair I was looking for on shopwss. Prices were comparable with other sites including amazon, but then they were offering a second pair of the same shoes for $99 for both, which was a great buy... got my shoes today... shipping took longer than I would have expected from amazon or dhh, but I am really happy.

Top Critical Review

“Do not buy from online”

Art B.
10/1/24

Received used shoes took back to the store and was told I'd have to call customer service to send back the shoes. So I called customer service and they required pictures before they send me a shipping label for return. After doing so they finally after a week send me the shipping label with an expiration of one day so you have to print it out immediately or it will expire! Then after sending the shoes back and they received them it has taken several of calls to customer service and I still haven't received my refund. I ended up disputing the charge with my credit card and done dealing with these idiots. Never again. They purposely make it difficult and waste your time.

Reviews (78)

Rating

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Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user dp486
Wisconsin
1 review
3 helpful votes
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May 13th, 2022

I am pleased with my purchase! I ordered my shoes, then I saw reviews after I looked up the company I had never heard of before and got such a great deal with. I was horrified to say the least. Even after getting the shoes, I was nervous about what condition they would be in. They looked new, but also looked like someone tried them on once and walked in them because the white part underneath was a lil dirty? Other than that, I have no complaints. They look new, fit pretty good, maybe a little tight across the top, but they stretch. I hope others have a Good experience with this company, like I did. Shoes went out same day I ordered and received in a week, so very timely!

Tip for consumers:
Cross your fingers, that you too will have a Great Experience! That's what I did.

Products used:
Skechers D'Luxe Walker

Thumbnail of user dyonnes
Maryland
1 review
1 helpful vote
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May 19th, 2020

This was an unbelievable deal $140 shoes for for $69.98 plus shipping and tax. I purchased 2 pairs, they arrived new in box, with no issues. I would definitely order again. It was almost like getting 2 pairs for the price of 1. Thank you
Dee

Thumbnail of user brendenk3
Florida
1 review
1 helpful vote
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January 15th, 2022
Verified purchase

I ordered 2 pairs of champion slippers (45$ ech) and a pair of shoes for my son. It came in 3 separate boxes spread out over a 2 weeks. First box said all items would be in box one so i thought i got scammed but i got it all at a great price, too. It eventually ended up coming! I did use PayPal like other reviewers said to do.

Tip for consumers:
Use paypal!!

Products used:
Shoes & slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamm1479
California
1 review
3 helpful votes
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March 26th, 2023
Verified purchase

Worse customer service ever I purchased some Jordans the box was demaged they were worn dirty and creased. They wouldn't even give me a discount so I repaired them myself after months of contacting corporate and all there other stores they say they will just refund me now out of nowhere and they better not be worn! Wowwww they are crazy and rude saying that will make it' right hung up me several times don't waste your money and time you won't get what you purchase they should be a second hand store

Tip for consumers:
DONT!!! There's better shoes at goodwill

Products used:
New Jordans

Service
Value
Shipping
Returns
Quality
Thumbnail of user timothyd242
Tennessee
1 review
9 helpful votes
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July 29th, 2020

They were out of the shoes that I ordered, some J's. I got an email saying money will be back in my account within 3 to 5 days I called customer service they told me days were 3 to 7 now, I called the next day and she tells me my money has been refunded the same day the shoes where canceled. Damn lie looking at my bank statements as she's feeding me BS

Thumbnail of user darrellw274
Arizona
1 review
0 helpful votes
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September 23rd, 2023

Went to the WSS store in Mesa AZ off country club. Absolutely worst customer service I've seen. Extremely rude. I rode my motorcycle from work to go buy a pairs of shoes. Have my work uniform on, stuff in my backpack from work, came in said hello to acknowledge myself there. Dude at front door told me to stop and I had to leave my backpack in the floor by the front door. I'm 51 years old, wearing dress shoes, slacks and a work shirt. I'm not there to steal anything. Guy said I couldn't shop if I didn't leave my back pack. Said ok and left. As I was leaving he was rude and said Bye loudly. No customers in the store. I'll be getting on google review and the local HOA boards to let everyone know. Went to Skechers and got two pairs of shoes.

Products used:
None

Service
Value
Thumbnail of user johnr5579
California
1 review
0 helpful votes
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November 12th, 2022

Today I came in to purchase some slip resistant shoes and they didn't have my size but a young man by the name of Andrew went out of his way to help me find a location who did have my size ad make sure that they did have my size and in good condition before sending me to another near by location. Thank you WSS and to your wonderful employee Andrew!@ bristol

Thumbnail of user carlosj144
New York
1 review
3 helpful votes
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August 11th, 2021

Online store does not work they put nice good shoes at a good price and when you have already paid they let the days go by and they tell you that they do not have the product they cheat you they send you another product it has happened to me 2 times but the third time it will not happen because I do not wish nothing to know about them anymore

Thumbnail of user cheryld617
Missouri
1 review
4 helpful votes
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December 17th, 2021
Verified purchase

You need to pay attention to all the reviews. The customer service at this place is a joke. I ordered shoes for my son to get by Christmas on the 14th of December and by the 17th they still had not shipped so when I sent the email inquiring why they hadn't shipped yet I got an indiscriminate text from PayPal stating that I had a refund for the full amount. No explanation to me or anything. Now it's too late for me to get the shoes to him by Christmas. Oh well I guess I'll take a picture and wrap the picture in a box...

Service
Value
Shipping
Returns
Thumbnail of user codyh325
Idaho
1 review
0 helpful votes
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January 29th, 2024

I bought 10 slippers for a youth basketball team party. The party ended up being cancelled and I can't return the product because its a "bulk order". Sh!t company and sh!t customer service

Products used:
squishmallow

Service
Value
Shipping
Returns
Quality
Thumbnail of user desireeq2
Colorado
1 review
13 helpful votes
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June 10th, 2020

I ordered two pairs of Adidas on this, I returned one. I couldn't get anyone to respond on the status of my return even though I had proof it was returned via USPS. They gave me a hard time, I had to open a case file with Paypal. It takes a long time to get someone on chat and they don't respond by email very well. I will never buy from this company again, I suggest you don't either. Terrible!

Thumbnail of user walterj239
Pennsylvania
2 reviews
11 helpful votes
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July 8th, 2020

I ordered a pair of Retro Jordans 12 rising sun sneakers. The all white with red and black decals. I waited over two months. Finally after filing a dispute with PayPal I received a package. The shoes were knock offs and they came in a insulated envelope. They were replicated garbage with no tag on the tongue or in the shoes period. And they were white and gold. I have been trying to get PayPal to get me a refund and I also want to return the shoes but they are not trying to refund me a dime. They offered me a discount on another pair of their fake garbage Jordans. No thanks. Stay the heck away from this seller. They are a rip off!

Thumbnail of user caroln880
Minnesota
1 review
3 helpful votes
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July 22nd, 2021

I spent over an hour trying to get them to exchange the exact same shoe for a different size and they refused to do it because the shoe I bought was on sale at the time I bought it and they claimed that a size wide was a different style even though they are the same shoe and same price.

Tip for consumers:
Don't buy here. You'll be sorry. They won't exchange for same no matter what. Customer service is terrible.

Products used:
Stuck with shoes that don't fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melisah29
California
1 review
2 helpful votes
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December 4th, 2021

I purchased two pair of childrens shoes for christmas, the shoes came in the wrong size. I contacted them for an exchange and the representative told me the return policy was 30 days. I attempted to speak to a supervisor and the woman told me that she was the only person I could speak to and that she was the person in charge of returns.

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user myr26
Virginia
1 review
3 helpful votes
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December 15th, 2023

They are a SCAM I ordered here they took the money a day later sent an email saying order was cancelled and they would refund me my money! NO REFUND No shoes it's Christmas time no one wants to go through this and these people have no hearts! I contacted them through email, chat and over the phone no help what so ever all saying the same thing I will be contacting a lawyer and sueing for this awful scam DONT SHOP HERE ONLINE. This website will be SHUT DOWN

Products used:
Money and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandao430
Washington
1 review
2 helpful votes
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April 28th, 2021

I wanted a specific type of shoe that was sold out on the converse website. This was the only place that had it. I was skeptical because of the reviews but it was a flawless transaction. I had a shipping confirmation within a day of ordering and it came on the day it was scheduled, approximately a week after ordering. I would definitely use them again.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user lilym202
Canada
1 review
2 helpful votes
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January 5th, 2023
Verified purchase

I'm now stuck with $400 shoes I got my daughter for Xmas they won't even exchange, I don't want my money back I just would like an exchange, the kids running the stores have no clue what they are doing, they lost a client today, this place won't stay open long

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user nevera59
Texas
1 review
0 helpful votes
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April 20th, 2023

Return policy Sucks! This Policy benefits the store and not the consumers.This practices keeps the money in their pocket. New shoes yet never wearn! Size was too small one of my foot smaller then the other due to swallowing after surgery, which was a medical reason as well,and WHY I went over the 30days, as the shoes was given to me as a gift so the person didn't know. WSS Store didn't care which showed lack of empathy on their part! ($$$$ hungry)You will never get my Business Again!

Service
Value
Returns
Quality
Thumbnail of user tracyl402
Alabama
1 review
7 helpful votes
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July 11th, 2020

Okay, I actually read the reviews after I had ordered the shoes. Lol! I was a bit flustered after reading the reviews and wanted to ask for an instant refund but I just prayed about it and kept it moving. I had 2 seperate orders on the same day 07/07/20. It was around 5pm-ISH CST... anyhoo, today is 07/10/20. My shoes arrived in good condition... i'm awaiting my second order but I know it's on the way, i've tracked my shoes using the tracking number I was provided in the email and my second order will be here by tomorrow... in Jesus name Amen! This was a GRADE *A* experience for me, so far. If I don't edit this, that means my second order arrived A-oKAY! I got exactly what I ordered so far, size and all! Shoes are BRAND NEW!

Thumbnail of user johnc7161
Utah
2 reviews
1 helpful vote
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October 16th, 2021

When I originally found WSS shoes I was searching for a hard to find pair
Of PUMAs. I was surprised they had them, and others. Then there was/were the great prices... This all led to an increasing level of skepticism.

When I researched the site I found conflicting reviews. Needless to say this did not help my angst.

Nonetheless, I decided to take a chance; and, it paid off! I received exactly what I ordered and exactly what I was expecting to. The shoes arrived quickly and were 100% legit authentic NIB PUMAS.

I ordered a total of 8 pairs of shoes and a tee shirt. I wouldn't not hesitate to order from WSS. My experience was perfect!

Thumbnail of user ajl33
California
1 review
14 helpful votes
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October 28th, 2020

So I ordered shoes to have them delivered to my store. Was supposed to be 3 DAYS! Instead I waited 10 and had no alert that my shoes were in the store. I was really looking forward to these btw. So I called the local store since the online store has NO ONE TO HELP! The local store said they'd look into it and call me when they came in. A few hours later, now one day 17 the day i called, and they CANCELLED my order! Then there was no one to call! What a scam!

Thumbnail of user anetm
Delaware
1 review
4 helpful votes
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January 15th, 2018

Not only did they not notify me of a shoe that I ordered being out of stock, I had to wait a month after the supposed shipping date I was given to call. When I was told they didn't take any money out of my account for the shoe that never came I was pleased until a few weeks later they took money out of my account anyway. I called to see why money was taken out of my account and all I got were empty responses and they told me to dispute the charge with my bank and there was nothing they could do. All my other shoes arrived separately and weeks after the date I was informed of. In conclusion the online shopping process to receiving the shoe is inconvenient for the consumer, poor costumer service and notification on orders, and at the end I paid for shoes that I never recived.

Thumbnail of user adamp951
Illinois
2 reviews
1 helpful vote
  • Send Message
February 1st, 2023
Verified purchase

Don't not ordered from this crooked people I ordered pair of Jordans for $120 an never received them an all they said is they can't do anything about it

Tip for consumers:
Don't order from these crooks

Products used:
Jordan shoes

Service
Value
Returns
Quality
Thumbnail of user erink492
New Jersey
1 review
2 helpful votes
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March 24th, 2023
Verified purchase

Wish I woulda checked the reviews before ordering. Per website 24-48 hrs to process & ship. It's been 6 days - still not processed & shipped & customer service has yet to provide a timeframe.

Tip for consumers:
If you want you order in less than a month - don’t waste your time.

Products used:
None - never received.

Service
Shipping
Thumbnail of user gl126
California
1 review
20 helpful votes
  • Send Message
June 23rd, 2020

MY PACKAGE NEVER CAME! Ordered shoes for $110 back in February and they never came. When I contacted them they told me they couldn't find my order number. After contacting endless amounts of people someone finally sent me my tracking confirmation and a month later the label said "expired". I contacted the person again stating that my shoes still had not come (this was around the end of May) and they still have not responded.

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About the business

For over 30 years, WSS has offered a tremendous selection and best values from the top brands of athletic and casual footwear for the entire family. Shop thousands of styles from brands like Nike, Jordan, Vans, Adidas, Converse, Fila, Puma, Reebok, Tim...

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