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WSS has a rating of 1.9 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WSS most frequently mention customer service, and return policy problems. WSS ranks 580th among Shoes sites.
I had been looking for adidas 3.0 shoes for men and found the pair I was looking for on shopwss. Prices were comparable with other sites including amazon, but then they were offering a second pair of the same shoes for $99 for both, which was a great buy... got my shoes today... shipping took longer than I would have expected from amazon or dhh, but I am really happy.
Received used shoes took back to the store and was told I'd have to call customer service to send back the shoes. So I called customer service and they required pictures before they send me a shipping label for return. After doing so they finally after a week send me the shipping label with an expiration of one day so you have to print it out immediately or it will expire! Then after sending the shoes back and they received them it has taken several of calls to customer service and I still haven't received my refund. I ended up disputing the charge with my credit card and done dealing with these idiots. Never again. They purposely make it difficult and waste your time.
I recently purchased an item from you and I did not receive it because it was "out of stock."
Today I called customer service and asked about the status of my order, and they said it was cancelled and they apologize for not
Communicating with me about the fact that the warehouse cancelled the order. I told them, that's okay, just send me another color, or
A different size. They said they could not do this, and that I would have to get a refund, and then cover another pair and pay shipping
Again. I went online and saw the same shoes available but the price had gone up, and I asked for those, they said there was nothing that they could do about it
And that prices fluctuate. I am so angry at the level of this persons customer service and lack of caring for my issue. I have purchased many things online from
Different companies and they are so kind and willing to make it right and provided great customer service. I don't want anything for free! I just want
My shoes to be replaced, and not a refund. I was supposed to get them in time for Christmas. They guy didn't even offer me any solutions, he just stayed quiet.
He said UPS does the shipping and they have a cost. DUH! I know this... but I originally purchased two pairs, to avoid twooooooo separate shipping charges, and
All I get is this? This is ridiculous, he made me feel like I was trying to get over on you guys, when all I want is the pair of shoes.
Horrible, Horrible, customer service. Oh, and when I asked to speak to a manager, he said there wasn't one! He rudely took my number and shooed me off by saying thank
You for calling.!~! No calling center manager?
Oh my, it seems like you are full of excuses, but if I was to go online right now I could purchase the EXACT same shoes but for double the price and
A 7 buck shipping charge.
I received my sneaker item in great condition, packaging and time WSS indicated to expect delivery. No complaints at all
Today, August 1,2020, I visited the WSS located at 8236 S Gessner Rd, Houston, TX *******. As I walked in the store(with my 12 year old son), a staff member and a Harris County Deputy stood by the entrance. The staff member spoke and said "Welcome to WSS" and my reply was thank you. As my son I walked towards the Jordan brand items, I found a pair of all black Air Jordan 1 mids that I wanted to try on since I was interested in the shoe. I picked up my size, 10.5, and ventured over to the bench to try the shoes on. After pulling one shoe out the box and trying it on, I told my son next to me that the shoe didn't see good with the size I selected, and I turned my head towards the door, I see the Harris County Officer staring dead at me. After realizing in a quick second that officer had already stereotyped me, I continued to shop throughout the store. Like I ways do when visiting WSS i ventured to the back wall( discounted shoes) to see if they had anything in my size. As I looked around picking up a shoe or two that I thought was interesting, I turn my head to the left and the Harris County Officer is standing next to the Soccer gate looking dead at me while I shop. My son noticed and said" Dad, is that officer following us?" I took a moment and responded with I believe so. My son then asked could he go look at some airmax shoes... the officer followed my son from a distance and watched him but on the shoes. At the moment I decided that shopping at WSS right now is very uncomfortable. I told my son to put the shoes back inside the box and that we're leaving. I understand that people steal and having officers in stores just makes it more safer, but I am not one of those people and neither is my son. I work hard to shop when I want to and the experience and emotions I felt at WSS today was uncalled for. Today I am comfortable with saying WSS has loss my business for life. I will also tell my friends and family members this comfortable experience and encourage them to spend their money elsewhere when shopping for shoes.
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For over 30 years, WSS has offered a tremendous selection and best values from the top brands of athletic and casual footwear for the entire family. Shop thousands of styles from brands like Nike, Jordan, Vans, Adidas, Converse, Fila, Puma, Reebok, Tim...
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