SierraTradingPost

I have spent more then 20,000 dollars over the years at stp. It was one stop shopping for outdoor gear for my family of 5 (hiking / skiing/ camping / beach) and for all my business attire also. No longer. Terrible selection. Terrible shipping rates. Terrible customer service. Can't see how this place will cont to stay in business when all your best customers are leaving. It's sad to see a family business that had such a loyal following be completely gutted by its new corporate owners.

I feel like I've lost an old friend. It used to be a fantastic shopping experience but now it's pure frustration. I waited a full 11 days before my order even shipped. Their quality and selection has gone downhill too. I won't be ordering from them anymore. I'm sad.

I bought so much stuff over the years with their 20-25% off coupons and free shipping. All of a sudden, no more coupons. Zero-Zip-Nada.
Come on STP, treat your frequent buyer customers better.
Your customer base is daytime wage slaves like me who shop your site late at night with a glass of wine in hand looking for bargains. The coupon sealed the deal.

This was my go to site for things but they are carrying cheaper products and charging more, no longer a discount site, should just change their name to TJ max. Shopped here for years not really much anymore.

I have been buying from this company since the 90's. My latest order took over 10 days to ship. This was an in stock item! I called and they were just plain rude and were more interested in arguing than being helpful. I probably won't receive the jacket (for my wife) in time for our trip and will have to buy something else. I really do wish I had used Moosejaw, Rei, Backcountry or just taken the time to shop locally. I am dreading the return based on all the reviews. Never again for me. Shop at your own risk or just use one of the many great options to buy. That discount is nothing but pain.

I purchased a fishing rod on 8/29/23 for $199. My order did not ship until 9/7/23 and the price dropped to $149 on the eve of 9/6, the day before my order shipped. Most companies would simply apologize for inconvenience and provide a $50 credit to your method of payment. Not these clowns. Complete a RMA and reorder at lower of two prices. Usually when companies take this approach and waste your time & money in an attempt to save $50, Shady Operation and good luck sorting out any kind of RMA credit.
Greed and Ignorance prevails.

TJ Max look at these reviews. My sentiments exactly. I used to spend 1000's in a year for me and my family and now nada. STP was special before and now it's lost. Kudos to the executive team that came up with this management plan.
PJ from Cali

I used to look daily at the deals they offered. I have purchased many items from the site over the past 3 or 4 years. Sadly since they were acquired by TJ maxx, the site has become hard to visit. Like most of the box stores, there are 75% womens clothing and 25% mens. For men they carry very limited stock and supply of the various brands I've learned to love through the site earlier on. Unfortunately, this has turned into a fitness gear site, like most of the box stores are. My perception may be off, but I have not bought a single thing since the transition. Deals have pretty much gone away and the extra discounts are rarely offered anymore. I hate to say I will no longer spend my money here.

My husband bought me a piece of luggage for Christmas. I loved the suitcase and didn't plan on returning so why keep the receipt? However, after one use a wheel feel off. I tried to return for another suitcase, but they said I need a receipt. I told them to look up the purchase on the credit card used, like most highly functioning retailers do, but they said they didn't have that capability and there was nothing they could do. What a joke! After looking at all of the reviews for Sierra, I'm not sure how they stay in business. They need to go get some customer service training from Chick-fil-a, Starbucks, Nordstrom's. Even Walmart could teach them a thing or two.

My wife and I have purchased thousands of dollars of clothing and other goods from STP over the past 10 years. We got some great deals with 30-50% off coupons via email and always would look at STP before we made virtually any purchase. Now, all we see if free shipping coupons! We don't even bother looking at this site anymore.

Like the other customers - I've purchased over $20,000 worth of - heck - everything over the years from STP... and now the discounts are gone and the inventory is poor. Disappointing for sure, but more curious than anything. My best guess is that this is a creeping and desired result of slow and steady consolidation - of both OEMs and retail - and having formed an oligopoly, they have calculated that margin trumps volume. Perhaps, but they alienated a certain kind of customer that likely won't substitute their purchases like STP's management predicts. Oh well.

Save yourself the disappointment and hassle. Do not buy anything online from them because you'll be sending it back and paying for the return for their screw-up. I won't recommend Sierra Trading Post to anyone.

I am like the other reviews stating that Sierra Trading Post is no longer a bargain priced site. I have purchase since 2007 getting extra discounts on top of already low prices on quality products. Free shipping used to be at 49.99. Now under new ownership. High prices on low quality products. No more extra discounts. Very slow shipping. High free shipping amount. To sum up, I will not looking here to buy in the future. A good idea ruined by takeover greed. Sadly, this has become what is going on today.

TERRIBLE customer service. I bought an item online (sierra.com), which was the wrong size. I returned it to their store and they issued me a receipt and said I would be refunded by Paypal, which is how the original purchase was made. Two months later, after countless emails and phone calls with their customer service department, they still refuse to refund my money! I've provided the transaction number, order number receipt, and even a photo of the receipt that shows everything! They have/had footage of me returning the jacket in their store, but they still won't refund my money. I've also filed a complaint with the BBB and am preparing a claim against them. Their customer service is very frustrating. They send stock replies that say they'll be back to you within 24-48 hours, but then nothing happens and you have to call and explain it all over again to a new person!

It's sad to see the old Sierra Trading Post that was my go to for outdoor gear disappear. I could always find some treasures at the store with amazing deals. The new business model has completely changed the store and the experience. They have become just another overly crowded chain store in a strip mall. Online there is a small fraction of the options they used to have with less and less deals every time I look. No longer a store I'll count on for outdoor gear options or good deals. Look elsewhere.

I've shopped STP for years, and consistently find great values there. With the implementation of item reviews - and when you register for their email for reduced shipping offers - it's easy to consistently land a bargain. Love to sort a given department by "highest discount first".

I used to buy great stuff at Sierra but, based on my last purchase, I see nothing to like about this company and will never buy from them again. I ordered two pair of slippers. Both were clearly returns, scuffed and one pair had slightly dirty soles. I'd return them but the outrageous charge for returns makes it not worthwhile. I don't even understand buying from this company when, with Amazon, I could have returned both without charge. I will NEVER buy from Sierra Trading Post again.

I ordered a jacket online and received it ripped, and I returned it to the store for an exchange they said it's only available online and I have to return it and place another order. I did order it again online and received it ripped too. They're selling a damaged or used stuff without mentioning anything in the description. Don't waist your time and money with Sierra it's terrible I give them 1 star just because I have to in order to post my review

I guess I'm not the only one who googled, "what happened to Sierra Trading Post?" So sad to see this happen to one of my formerly favorites. They used to have really high quality stuff at good prices, but now the selection is so awful I haven't bothered to compare prices. Hard to believe. RIP STP.

Ordered items with two day air shipping. Never got a tracking number and my rafting trip coming up fast. I called them and they said it was cancelled. They took the money from my account, but told me it was cancelled because my bank account was declined. I never got any updates of that. Strange how my order was cancelled but my card still shows the charge a week later. They said it was the banks fault. The bank says I got screwed. They have hung up on me twice and won't give me a call back from a supervisor for 48 hours. Stay away!

If you make a purchase from STP don't plan on getting it in a timely manner. Purchase items with free shipping after spending $89. Free shipping everyone loves that. After 5 days and counting STP still hasn't shipped items. I don't know how long STP can stay in business with poor customer service when it comes to shipping. What I do know is that STP lost my business. To many other online retailers that take shipping more serious.

We used to love shopping at sierra trading post and are avid outdoorsmen. You could count on quality high end gear at a great savings. Since being purchasing by TJ Max it's no different than any other store. We keep hoping it would go back to the store it was but sadly it has lost our business or dramatically minimized it. Very disappointing!

And now I know after reading the recent reviews here. Two years ago I was literally BANNED from buying anything more at STP after receiving written notification my return rate of products exceeded their limits. Just for the heck of it I looked at the site again today and they had exactly 6 pairs of hiking pants available in my size 36 waist. It's actually depressing to see how a corporate buyout can wreck - overnight - what was once a great American company. I wonder if the old owners read these reviews and cry, even if they did get rich with the sale.