• SierraTradingPost

SierraTradingPost

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Overview

SierraTradingPost has a rating of 2.3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SierraTradingPost most frequently mention customer service, free shipping, and outdoor gear problems. SierraTradingPost ranks 114th among Outdoor Equipment sites.

  • Service
    31
  • Value
    29
  • Shipping
    30
  • Returns
    27
  • Quality
    29
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
7
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How would you rate SierraTradingPost?
Top Positive Review

“Best experience from a mail order company”

Sara X.
1/6/24

I ordered two pairs of woman's gloves, king bed sheets, and two infant outfits on 12/12/23 I received a email that it was shipped the same day and I received the order on 1/6/24. Every thing is in perfect condition. Sierra may have had problems in the past, but they must have fixed them.

Top Critical Review

“What a shame”

Damian N.
6/10/17

I have spent more then 20,000 dollars over the years at stp. It was one stop shopping for outdoor gear for my family of 5 (hiking / skiing/ camping / beach) and for all my business attire also. No longer. Terrible selection. Terrible shipping rates. Terrible customer service. Can't see how this place will cont to stay in business when all your best customers are leaving. It's sad to see a family business that had such a loyal following be completely gutted by its new corporate owners.

Reviews (175)

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customer service (38)
Thumbnail of user karab164
Arkansas
1 review
1 helpful vote
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May 31st, 2021

Ordered over $100 worth of product. Water shoes were ordered a size up per website recommendations. But to exchange or return, you lose $10.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nehap2
New York
5 reviews
13 helpful votes
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July 8th, 2011

By far, the best prices on outdoor apparel and shoes. Have ordered over 20 times, and never had a problem. Returns are very easy as well!

Thumbnail of user darrina3
Texas
3 reviews
6 helpful votes
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October 30th, 2016

If you are willing to get their coupons via email, they can save you a considerable amount on outdoor cloths and other sporty-like items.

Thumbnail of user paule277
Washington
1 review
0 helpful votes
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July 26th, 2019

Silverdale, wa store was a good store now it's a bad joke no outdoor gear and what there is is mostly junk it is a Ross or TJ Maxx at best will not go there again a waist of a trip

Thumbnail of user jackm229
Rhode Island
5 reviews
1 helpful vote
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January 16th, 2018

I have been shopping Sierra Trading Post for over 20 years now, always completely satisfied with everything I purchased... all i can say is Awesome!

Thumbnail of user gm93
Massachusetts
1 review
12 helpful votes
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July 18th, 2017

Use to spend thousands of dollars/year. Massive shrinkage of choice and discount. Has anyone discovered a substitute?

Thumbnail of user martinb103
Tennessee
4 reviews
23 helpful votes
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May 8th, 2018
• Updated review

According to the most recent 10-K, the impairment charge is now just under $100 million, which seems to be a significant increase. Wow.

TJX has made a real mess of this
April 1st, 2018
• Previous review

TJX purchased Sierra Trading Post for $200 million in 2012, according to reports. Now it takes a $68 million impairment charge? That means it's reduced the value of STP by a third! Does no one at TJX realize how badly they have run this once-excellent company into the ground?!?

TJX's Form 8-K lays it out for us
September 12th, 2016
• Previous review

"Sierra Trading Post Impairment Charge

The Companys earnings per share in the fourth quarter and full year Fiscal 2018 includes a $. 10 impairment charge. This charge is related to goodwill as the estimated fair value of Sierra Trading Post (STP) fell below the carrying value due to a decrease in projected revenue growth rates. This charge is included in the Marmaxx segment. As TJX continues transitioning this business to an off-price model, the Company saw improvement in the top line in the second half of Fiscal 2018. The Company remains confident in the potential of STP and believes it is well positioned for successful growth going forward."

Thumbnail of user joep600
Arizona
1 review
2 helpful votes
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June 8th, 2019

I used to find hiking boots/shoes and appoach shoes on their website easily over size 9. Now that they're operating stores and stretching their inventory the mens shoe section is like old mother hubbards cabinet. Full of cobwebs. Unless you're fortunate enough to be size 9 or less. Seriously there were like 20 pairs of hiking boots/shoes size 12 or 13 when I checked the site today and half were junk like High Tek and Adiddas. Only Addidas approach shoes up to size 8.5. And of course you can't check inventory at stores so who knows if they have larger sizes. It's a 1 hour drive crapshoot.

Also, were did Hagloffs and some of the other respected European brands go? Now it's mostly made in China Scarpas and Under Armour garbage. Talk about ruining a good business.

Put more damn inventory online and quit opening stores until you have enough. Especially shoes over size 9. Then they run they're FB page like a bunch of Nazis. Not allowing feedback or anything. Garbage garbage garbage. I'm done with them. Get some damn inventory or allow people to view store inventory and buy online for pickup. Welcome to the 21st century. Most stores have figured it out why not TJX/Sierra!?

Tip for consumers:
Be less than a size 9 if your a male looking for sport shoes.

Products used:
I've bought multiple pairs of shoes and boots.

Service
Value
Returns
Quality
Thumbnail of user zuzub1
Nevada
1 review
6 helpful votes
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April 6th, 2021

Is just the name left!
TJ Max ruined a nice bussiness...
Classic example of big business ruining a succes story.

Thumbnail of user pennyl3
South Dakota
4 reviews
4 helpful votes
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January 9th, 2015

I have shopped here several times and everything has been great. Really fast shipping and the prices are really good!

Thumbnail of user guilhermec6
Brazil
1 review
1 helpful vote
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February 1st, 2018

A few months ago I met the Sierra Trading Post website.
I really enjoyed the diversity of products and prices.
Although I live in Brazil, I did my registration using the address of my sister in the USA. It is good to emphasize that she is a legal resident, has an American, European and Brazilian passport.
I made my first purchase, small, but a purchase that made me very satisfied with the products and the Sierra.
About a month ago I decided to make another purchase in the same way as the previous one after receiving an email from Sierra with products on sale, that is, to be delivered in New Jersey.
I tried to access the site and could not always pl the error occurred "Oops. You do not have access to this page ".
I tried for several days to access the webpage and even downloaded the app as an alternative. Unsuccessfully.
I decided to send an email to Sierra support and got an answer that upset me. The response was very respectful and the person who sent it was very polite.
Because of a discriminatory policy of the Sierra Trading Post they had blocked access to the site and consequently the purchases to some countries, including in this relation Brazil.
It's their right, do not argue this. You sell it to whomever you want. What could be expected is that the company regarding the customer should have sent a notice by email informing the decision made.
I find it strange that even after this decision I keep getting emails from Sierra with purchase promotions. Should not they have stopped shipping too?
For those customers who try to access the website of Sierra from other countries and can not the reason may have been the same.
In short, we are customers from countries "Heck holes" as Trump said.
Sierra has a lot to learn from companies like Cabelas, Bass Pro Shops and several others where I buy with a certain regularity. There the customer is not discriminated by color, gender or nationality.
Here's my protest.

Thumbnail of user kates215
Washington
1 review
6 helpful votes
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February 8th, 2019

So sorry to see another small business bought up by a conglomerate just to run the business run into the ground. Oh boy, do I miss STP!

Thumbnail of user debrah125
New York
1 review
0 helpful votes
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April 11th, 2018

I bought a jacket with under arm zipper vents. The fabrics wasnt cut out. I think this jacket was a knock off.

Thumbnail of user sues193
Maine
1 review
6 helpful votes
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January 13th, 2018

But having shopped by mail and 2 outlets across the country, the only thing the same is the name! All the great deals, prices and service. Gone!

Thumbnail of user jimj151
California
2 reviews
23 helpful votes
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April 24th, 2018

I really really used to love shopping on Sierra Trading Post. Now, it is absolutely useless to me. Is there anything out there to replace it?

Thumbnail of user harryh344
New York
1 review
0 helpful votes
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February 18th, 2022

Ordered hiking boots over two weeks ago that still have not arrived. Emailed them & got no response. Last time ordering here!

Products used:
Hiking boots.

Service
Shipping
Thumbnail of user leahw46
Massachusetts
1 review
2 helpful votes
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October 3rd, 2018

Wow, really gone downhill -- getting ready for a backpacking trip and absolutely nothing that looks like good enough quality to buy.

Thumbnail of user dianar140
Massachusetts
1 review
11 helpful votes
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June 3rd, 2018

Sierra Trading Post is not the same retailer. Quality has declined significantly. So sad. Why TJX, why? Consumers want quality clothing!

Thumbnail of user nikolasv1
Washington
1 review
2 helpful votes
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April 12th, 2019

Sierra trading post has gone way down hill since tjmax bought it. It has essentially just turned into a watered down outdoors-ish marshalls.

Thumbnail of user janetz5
Washington
3 reviews
12 helpful votes
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September 21st, 2016

A year or two ago I would be singing their praises, but now with sharper prices (code for fewer discounts so you will actually pay more) and bogus free shipping (free shipping is code for you better buy a sh! T ton of stuff or you will pay the hefty shipping charges) I find that I can do pretty well at Macys if I really watch the sales. The attraction to STP was really free shipping with great discounts- like 35 to 40% but those are gone, gone, gone, and mostly so am I... I get the deal flyer emails and it really irks me to see free shipping with a discount percentage then open the email to find out that I have to spend 100$ to get it, or occasionally 50$. But the worst is the email that says save up to 80% on clearance and then find out that I am being nailed for shipping and the discount is not really 80%, but any little percentage up to that 80%. And the stuff with the huge discount is in obscure sizes that only the periphery of mankind can even wear. Its just not the same and everytime I open up a dealflyer email and click through to the site, thinking "ok, there muyst be something in here that I can't live without", I click out feeling mislead and disappointed. But the biggest insult is the return shipping. If they make a mistake and list the specs for a product wrong and you buy it based on the info that is in the listing, and its wrong, tough noogies, you are eating that return shipping charge, as well as the charge you may have paid to get your wrong stuff in the first place. C'mon STP, don't be this way, its not nice and makes me run to Macys and Amazon... where a deal is a deal and shipping is not an insult.

Tip for consumers:
The emails on the deal flyer are misleading, read carefully. Big minimums for free shipping and you will pay for return shipping even if its their mistake. That is just great, isn't it? PS. If you order anything that is glassware or breakable, be sure you take photos of the breakage so you can get it replaced without having to ship the shards back. The shipping dept is notorious for taking glassware lightly covered in bubble wrap and tossing it in to a big box so it rolls around and 40% winds u

Service
Value
Shipping
Returns
Quality
Thumbnail of user ervingj
New York
3 reviews
14 helpful votes
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January 22nd, 2017

It is my opinion that this company nor REALLY SUCKS.
They really suck
They really suck
Can't believe they're still in business, maybe not for long

Thumbnail of user albertw19
District of Columbia
8 reviews
95 helpful votes
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March 25th, 2014

Cool online shopping site. They might have high price with some products but it is surely okay.

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