SierraTradingPost has a rating of 2.3 stars from 175 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SierraTradingPost most frequently mention customer service, free shipping, and outdoor gear problems. SierraTradingPost ranks 114th among Outdoor Equipment sites.
I ordered two pairs of woman's gloves, king bed sheets, and two infant outfits on 12/12/23 I received a email that it was shipped the same day and I received the order on 1/6/24. Every thing is in perfect condition. Sierra may have had problems in the past, but they must have fixed them.
I have spent more then 20,000 dollars over the years at stp. It was one stop shopping for outdoor gear for my family of 5 (hiking / skiing/ camping / beach) and for all my business attire also. No longer. Terrible selection. Terrible shipping rates. Terrible customer service. Can't see how this place will cont to stay in business when all your best customers are leaving. It's sad to see a family business that had such a loyal following be completely gutted by its new corporate owners.
Ordered over $100 worth of product. Water shoes were ordered a size up per website recommendations. But to exchange or return, you lose $10.
By far, the best prices on outdoor apparel and shoes. Have ordered over 20 times, and never had a problem. Returns are very easy as well!
If you are willing to get their coupons via email, they can save you a considerable amount on outdoor cloths and other sporty-like items.
Silverdale, wa store was a good store now it's a bad joke no outdoor gear and what there is is mostly junk it is a Ross or TJ Maxx at best will not go there again a waist of a trip
I have been shopping Sierra Trading Post for over 20 years now, always completely satisfied with everything I purchased... all i can say is Awesome!
Use to spend thousands of dollars/year. Massive shrinkage of choice and discount. Has anyone discovered a substitute?
According to the most recent 10-K, the impairment charge is now just under $100 million, which seems to be a significant increase. Wow.
TJX purchased Sierra Trading Post for $200 million in 2012, according to reports. Now it takes a $68 million impairment charge? That means it's reduced the value of STP by a third! Does no one at TJX realize how badly they have run this once-excellent company into the ground?!?
"Sierra Trading Post Impairment Charge
The Companys earnings per share in the fourth quarter and full year Fiscal 2018 includes a $. 10 impairment charge. This charge is related to goodwill as the estimated fair value of Sierra Trading Post (STP) fell below the carrying value due to a decrease in projected revenue growth rates. This charge is included in the Marmaxx segment. As TJX continues transitioning this business to an off-price model, the Company saw improvement in the top line in the second half of Fiscal 2018. The Company remains confident in the potential of STP and believes it is well positioned for successful growth going forward."
I used to find hiking boots/shoes and appoach shoes on their website easily over size 9. Now that they're operating stores and stretching their inventory the mens shoe section is like old mother hubbards cabinet. Full of cobwebs. Unless you're fortunate enough to be size 9 or less. Seriously there were like 20 pairs of hiking boots/shoes size 12 or 13 when I checked the site today and half were junk like High Tek and Adiddas. Only Addidas approach shoes up to size 8.5. And of course you can't check inventory at stores so who knows if they have larger sizes. It's a 1 hour drive crapshoot.
Also, were did Hagloffs and some of the other respected European brands go? Now it's mostly made in China Scarpas and Under Armour garbage. Talk about ruining a good business.
Put more damn inventory online and quit opening stores until you have enough. Especially shoes over size 9. Then they run they're FB page like a bunch of Nazis. Not allowing feedback or anything. Garbage garbage garbage. I'm done with them. Get some damn inventory or allow people to view store inventory and buy online for pickup. Welcome to the 21st century. Most stores have figured it out why not TJX/Sierra!?
Tip for consumers:
Be less than a size 9 if your a male looking for sport shoes.
Products used:
I've bought multiple pairs of shoes and boots.
Is just the name left!
TJ Max ruined a nice bussiness...
Classic example of big business ruining a succes story.
I have shopped here several times and everything has been great. Really fast shipping and the prices are really good!
A few months ago I met the Sierra Trading Post website.
I really enjoyed the diversity of products and prices.
Although I live in Brazil, I did my registration using the address of my sister in the USA. It is good to emphasize that she is a legal resident, has an American, European and Brazilian passport.
I made my first purchase, small, but a purchase that made me very satisfied with the products and the Sierra.
About a month ago I decided to make another purchase in the same way as the previous one after receiving an email from Sierra with products on sale, that is, to be delivered in New Jersey.
I tried to access the site and could not always pl the error occurred "Oops. You do not have access to this page ".
I tried for several days to access the webpage and even downloaded the app as an alternative. Unsuccessfully.
I decided to send an email to Sierra support and got an answer that upset me. The response was very respectful and the person who sent it was very polite.
Because of a discriminatory policy of the Sierra Trading Post they had blocked access to the site and consequently the purchases to some countries, including in this relation Brazil.
It's their right, do not argue this. You sell it to whomever you want. What could be expected is that the company regarding the customer should have sent a notice by email informing the decision made.
I find it strange that even after this decision I keep getting emails from Sierra with purchase promotions. Should not they have stopped shipping too?
For those customers who try to access the website of Sierra from other countries and can not the reason may have been the same.
In short, we are customers from countries "Heck holes" as Trump said.
Sierra has a lot to learn from companies like Cabelas, Bass Pro Shops and several others where I buy with a certain regularity. There the customer is not discriminated by color, gender or nationality.
Here's my protest.
So sorry to see another small business bought up by a conglomerate just to run the business run into the ground. Oh boy, do I miss STP!
I bought a jacket with under arm zipper vents. The fabrics wasnt cut out. I think this jacket was a knock off.
But having shopped by mail and 2 outlets across the country, the only thing the same is the name! All the great deals, prices and service. Gone!
I really really used to love shopping on Sierra Trading Post. Now, it is absolutely useless to me. Is there anything out there to replace it?
Ordered hiking boots over two weeks ago that still have not arrived. Emailed them & got no response. Last time ordering here!
Products used:
Hiking boots.
Wow, really gone downhill -- getting ready for a backpacking trip and absolutely nothing that looks like good enough quality to buy.
Sierra Trading Post is not the same retailer. Quality has declined significantly. So sad. Why TJX, why? Consumers want quality clothing!
Sierra trading post has gone way down hill since tjmax bought it. It has essentially just turned into a watered down outdoors-ish marshalls.
A year or two ago I would be singing their praises, but now with sharper prices (code for fewer discounts so you will actually pay more) and bogus free shipping (free shipping is code for you better buy a sh! T ton of stuff or you will pay the hefty shipping charges) I find that I can do pretty well at Macys if I really watch the sales. The attraction to STP was really free shipping with great discounts- like 35 to 40% but those are gone, gone, gone, and mostly so am I... I get the deal flyer emails and it really irks me to see free shipping with a discount percentage then open the email to find out that I have to spend 100$ to get it, or occasionally 50$. But the worst is the email that says save up to 80% on clearance and then find out that I am being nailed for shipping and the discount is not really 80%, but any little percentage up to that 80%. And the stuff with the huge discount is in obscure sizes that only the periphery of mankind can even wear. Its just not the same and everytime I open up a dealflyer email and click through to the site, thinking "ok, there muyst be something in here that I can't live without", I click out feeling mislead and disappointed. But the biggest insult is the return shipping. If they make a mistake and list the specs for a product wrong and you buy it based on the info that is in the listing, and its wrong, tough noogies, you are eating that return shipping charge, as well as the charge you may have paid to get your wrong stuff in the first place. C'mon STP, don't be this way, its not nice and makes me run to Macys and Amazon... where a deal is a deal and shipping is not an insult.
Tip for consumers:
The emails on the deal flyer are misleading, read carefully. Big minimums for free shipping and you will pay for return shipping even if its their mistake. That is just great, isn't it? PS. If you order anything that is glassware or breakable, be sure you take photos of the breakage so you can get it replaced without having to ship the shards back. The shipping dept is notorious for taking glassware lightly covered in bubble wrap and tossing it in to a big box so it rolls around and 40% winds u
It is my opinion that this company nor REALLY SUCKS.
They really suck
They really suck
Can't believe they're still in business, maybe not for long
Cool online shopping site. They might have high price with some products but it is surely okay.
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