• SilkSilky

SilkSilky

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Overview

SilkSilky has a rating of 2.1 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SilkSilky most frequently mention customer service, full refund, and tracking number problems. SilkSilky ranks 1332nd among Clothing sites.

  • Service
    61
  • Value
    60
  • Shipping
    63
  • Returns
    48
  • Quality
    59

This company does not typically respond to reviews

Positive reviews (last 12 months): 23.7%
Positive
9
Neutral
0
Negative
29
29
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How would you rate SilkSilky?
Top Positive Review

“Very pleased with the Silk Knitted Tank”

Jodi J.
2/12/24

My order arrived in under 2 weeks. I ordered 2 different colors in M (I'm 5'2" and 135lb, 36"bust). They fit perfectly- I intend to use as a light weight modesty layer. These tanks seem well constructed and just as described. I will hand wash and line dry to avoid possible premature wear and tear. I would order from Silk Silkie again.

Top Critical Review

“Sizes are not accurate”

LLM L.
8/1/24

A US 14 XL is 6" smaller than the US size chart provided. I have to pay $12.00 to return for postage. And I am not trusting the return refund. This experience has been horrible. AI automated email responses do not even relate to what the problem is. Unless a US size zero. RUN!

Reviews (96)

Rating

Timeframe

Other

Thumbnail of user brendad1564
1 review
0 helpful votes
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August 16th, 2023

I bought a silk pillowcase a few years ago but have redecorated my bedroom and wanted a dark blue pillowcase to match my new bedding. It is so comfortable and soft against my skin, I love it.

Thumbnail of user alexs1996
2 reviews
8 helpful votes
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August 30th, 2022

They sent the wrong color then asked me to pay for return shipping to get a refund. Bad company. They told me to return it to some guy in California. Seems bizarre.

Thumbnail of user josephl2012
1 review
3 helpful votes
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January 20th, 2023
Verified purchase

As of the time im writing this im about 15 days into trying to get a refund, i stated in my first email that i didnt not want a replacement for a damaged, midsized and discolored product they respond after days telling me they would send a replacement...really
I tell them again i do no want a replacement and only want a refund and i will not be paying shipping for the item.
Days go by with no response so i send another email stating after another 2 days i would simply go though PayPal for my refund they...they finally respond to that telling me that its a holiday and someone will respond in the next 5 days...are you $#*!ing kidding?
My finale email to them simply stated they have a 100% return policy which they have ignored, they have a 24 hour response time listed on there website which they ignored and that they have totally ignored my requests for several weeks and to no long send me anything and respond only to the ticket on paypal

I feel bad for anyone that bought anything from them directly they are 100% a scam company ive seen better products at walmart

Update 1
Got a message today offering me to return unwanted items for a 20% refund...an international shipping fee for a $25 refund...

Tip for consumers:
dont

Thumbnail of user sallylgall
1 review
0 helpful votes
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December 30th, 2023

Very pleased with my purchase. Lovely black silk round neck nightgown, very comfortable, lightweight and so easy to turn over in bed. I love it.

Thumbnail of user craigr570
1 review
0 helpful votes
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September 21st, 2023

I have been repeatedly very pleased with the quality and superb comfort of the garments and the execution of the order and delivery. High recommendation.

Products used:
Pillow cases and pajamas

Service
Value
Shipping
Quality
Thumbnail of user redgouf86
1 review
0 helpful votes
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January 16th, 2024

Fits perfectly and it's very comfortable. Pink color looks great and feels like it's good for winter and summer

Products used:
Pajama set

Service
Value
Shipping
Quality
Thumbnail of user cindyp986
1 review
0 helpful votes
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January 9th, 2024

My lingerie feels great and fits perfectly. It has a class and style that fits me well! I am happy with this purchase!

Thumbnail of user biancan46
1 review
0 helpful votes
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August 18th, 2023

I love the feel of the silk and it is nicely detailed also. Fits me to a T!
I recommend this to anyone who'd like to be wrapped in silkiest nightware!

Products used:
Night gown

Service
Value
Shipping
Quality
Thumbnail of user sus.crawshaw
1 review
0 helpful votes
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December 16th, 2023

Bought as a gift.
Recipient is delighted.
Looks fabulous and very plush.
Very impressive.
Look out Hermes!

Products used:
Scarf

Thumbnail of user renep166
1 review
0 helpful votes
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September 1st, 2023

I bought two PJ bottoms, they are very comfortable! They slide easily from my office chair! *Laughing* Good equality and light weight. Love them!

Service
Value
Shipping
Quality
Thumbnail of user kbrowne271
1 review
2 helpful votes
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August 2nd, 2023

I tried to return two items and was offered an exchange. I just want a refund. Very poor service do not use.

Thumbnail of user jackp990
1 review
4 helpful votes
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June 26th, 2023

Quality intimate apparel that is pure silk. Ideal for those with skin allergies. My wife was very happy with the items.

Products used:
Sleepwear

Service
Value
Shipping
Quality
Thumbnail of user danielar146
1 review
0 helpful votes
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August 10th, 2023

Very good customer service and good product. It was exactly as advertised. I would recommend to others.

Products used:
Pijama

Service
Value
Shipping
Quality
Thumbnail of user pgreenhalgh84
1 review
0 helpful votes
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September 6th, 2023

Well made, good price luxury silk dressing gown. We love it as it's made from good quality silk which flows beautifully over the body.

Products used:
Dressing gown

Service
Value
Shipping
Quality
Thumbnail of user kellyh1865
1 review
0 helpful votes
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November 1st, 2023

Feels lovely, great fit. Fast delivery.
A lovely anniversary gift. Will use again. Sizing accurate..

Thumbnail of user dianec1914
1 review
3 helpful votes
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December 30th, 2022

This site is awful! They run you in circles to get a return for incorrect size. ( I'm a small, per their sizing I'm a large/ xl)

Tip for consumers:
Order much larger than usual size.

Products used:
None. All too small

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawrencek352
1 review
1 helpful vote
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December 22nd, 2022

I gave them a bad review below but it was my mistake, not theirs, it turned out. All was excellent. My wife loved the items.

Products used:
Pajamas and silk things

Service
Value
Quality
Thumbnail of user stevem3332
1 review
0 helpful votes
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October 8th, 2023

The item I selected was perfect for my wife's anniversary present for matching the years for silk! She loved it.
Thank you.

Thumbnail of user shashij51990
1 review
1 helpful vote
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July 21st, 2023

I like to wear silk clothes, because they are smooth and silky. Also silky Panama's are comfortable and I get good night sleep.

Products used:
Men’s silk Pajama.

Service
Value
Shipping
Quality
Thumbnail of user paulg2550
1 review
5 helpful votes
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May 16th, 2023

I have received my second order from SilkSilky of their underwear. They are lovely to wear and the cut is really comfortable.
Paolo (May 2023)

Products used:
Underwear

Service
Value
Shipping
Quality
Thumbnail of user andreab1265
1 review
1 helpful vote
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March 17th, 2022

Ich möchte gerade einen Artikel retournieren, jedoch nennt mir der Kundendienst trotz inzwischen 5-maliger Aufforderung keine Retourenadresse. Er fordert mich jedoch immer wieder auf, ihm Fotos zuzusenden über die Verpackung sowie den Inhalt, so etwas habe ich noch niemals erlebt und kann nur jeden Verbraucher warnen.

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Thumbnail of user silksilky.s
SilkSilky S.
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