SimpleDress

My daughter was estactic to find this dress for her first homecoming. This same exact dress with the same model and picture are on 7 different other online sites, including amazon. This site was cheaper by almost $30. I tried to save some money and ordered from here. I did not have the dress special ordered. Nothing. The dress did arrive on schedule and quick, considering it was shipped from China to the US. But that is the last positive thing I can say. The dress we received is NOTHING like the picture. It's some ugly off red color (not the deep, dark red as shown). It has a weird waist band, no tags to identify size (it was way too large in the bust and I did measure my kid before purchasing), it's not satin and NO pockets. When I contacted the company, they first tried to claim it's hadmade so there may be slight differences. WRONG. We chose zero alterations and this dress is listed on multiple sites. You did not handmake this dress. I then received an email pretty much saying "our bad" will give you $25 and you can keep it or you pay to send it back and we will refund everything but shipping you paid. So I'm paying for shipping twice!

BUYER BE WARE. DO NOT BUY FROM HERE. My daughter's homecoming is ruined thanks to this mess!

I am a fashion blogger, and I wrote a post for them, Now they refuse to pay me! So Im gonna write a post about this so other people know they arent trustworthy!

I ordered my dress March 2nd and it came in March 27th so if you're looking to buy from here, buy it very early. When it came in, it was very wrinkly but it can be fixed so I'm not too worried about that. They never sent a confirmation email or tracking number, we had to ask several times for a tracking number. The dress proportions are off in the arms, shoulders, and stomach but it was still pretty. I've seen this dress on 3 different people and they all have varying styles. If you're looking to order, beware the dress isn't going to be exactly like the picture. It's still a pretty dress for the price and where it came from, I'd probably order again. The back of the dress is gorgeous! If I could post a pic I would. Just know what you're getting into before you purchase. BTW the title of the dress I bought is "Mermaid Sequre Sweep Train Long Sleeves Burgundy Stretch Satin Prom Dress with Appliques". The title is misleading because it definitely is not satin nor is it stretchy. However, I knew how it was going to be and I do not regret my decision. All the issues can be fixed with alterations. I wanted to post a review on the website but it had to be submitted for approval, which makes me think their reviews are less than honest.

I am honestly only giving this 1 star cuz I have to. I ordered a wedding dress from here and when I got it it looked like they just tried to make what I ordered. It looked like a copy of what I ordered, not the actual product. On top of that I ordered a size too big, but what I got it, it was 3 sizes too small. On top of that the clamp on the top of the zipper was broken! Upon emailing them countless amounts of times, they are refusing to let me send the dress back and give me a refund. They told me the dress was NOT broken and that they had pictures of the dress before it was sent me to. I asked for the pictures that they had to be sent to me, and when they sent them I could clearly see where it was broken on THEIR picture. I circled the broken part on their pictures and sent it and their response was "it didn't pull well." After emailing more times they said "it isn't broken, I can send you a $15 refund." I was not having that. I had to dispute this with my bank. Every time I tried to tell them about the dress, they completely ignored the matter stating "it is very pretty dress, we sent you a peticoat as a gift for free. The cost is $20." They don't care about any of their customers, they just care about making money. DO NOT ORDER FROM THIS WEBSITE

I ordered my daughter's prom dress from them. Allowing 3 weeks and paying the extra shipping for faster deliver. It did not come on time. According to their policy, if you pay to expedite the dress, at the most, the dress will arrive within 12 days of ordering. It did not. We received it 16 days later which missed her prom. When 12 days had passed, I contacted them to see where the dress was. They said it would ship and would be in our hands the Friday before her prom. I kept asking for the tracking number, they finally gave it to me and according to the it, it would ship the Monday after her prom. Needless to say, my daughter didn't wear the dress. When it arrived on Monday, I refused shipment and sent it back. I then contacted my credit card company to dispute the charge since they fraudulently advertised the shipment window for the dress. I was then contacted by UPS and they refuse to take the dress back.
DO NOT BUY ANYTHING FROM THIS COMPANY IF YOU WANT IT TO ARRIVE IN TIME. THEY DO NOT HONOR THEIR POLICY WHICH IS POSTED RIGHT ON THEIR WEBSITE.

Was chatting with the company and they ask me for my order number and then went offline while waiting for a response. SCAM

I ordered a Cosplay costume from the Simple Dress website and paid through Paypal with regular shipping. A woman from Simple Dress contacted me four days later and told me the dress out of stock and would I like to purchase another dress with a discount. I said no, could I please have a full refund. She informed me "OK, we will cancel the order and refund you in 3-5 days". A week later I had not recieved my money so I sent her an email asking when I would be paid, trying to find out what happened to my money. I got this message: "I just checked with accountant, the refund will be done in this week, thanks for your patience." When I asked for the exact date it would be processed she firstly said: "normally we handle refund you in 3-5 days, and the accountant told us the have paid for you last week, but have no idea why it was not successful. So we are chasing them to refund you again in 2 days". When I told her that no refund had gone through to my Paypal account, nor was it pending she said: "Hi, our accountant have refunded to you just now, pls check it later". That was five days ago.

I immediately put in a claim with Paypal and I am going to escalate the complaint. I have no idea why they had the costume on the site and it was not in stock - probably so you will order something else. The vendor has given me no reason for the slow payment and changed the story when I asked when I would be refunded. It is very easy to refund someone through Paypal but apparently too hard for their "accountant". It is a shame they are using financial organisations and Paypal who have to chase up these claims.

I wish there was some way we could stop this from happening to people because they are being blatantly lied to and ripped off.

Don't believe the five star feed back on this site at all.

I am disappointed that only found this website later.

I ordered a wedding dress that upon arrival looks absolutely nothing like the website. It's completely fake- be warned!

I purchased three of these dresses for my wedding in May 2018 and I can honestly say I have never been so disappointed and shocked at the poor quality dresses which I received.

Don't be fooled by the lovely image of the three ladies wearing the dress on the website, this is NOT the dress you will receive! They have since included additional image of the dress since raising my complaint and even these make the dresses look much better than what you will actually get.

I ordered three custom sized dresses for my bridesmaid to ensure they would fit perfectly however, when they eventually arrived from China! They were all scrunched up in a grey plastic bag with an invoice noting that each dress had cost $5 not the $75.99 this company is charging. Clearly they are sourcing cheap ($5) dresses form China and selling them on for a huge profit.

Every dress was far too long, wide and completely the wrong shape. The sewing was of such a poor quality that all of the hems were fraying and one of the zips wouldn't even do up. The material is a cheap thick cotton like material it is not the 'elegant lace' as described in the details, it was so upsetting to be sent such poor imitations for what should have been a really lovely purchase to receive.

I raised a complaint and requested a full refund as I has spent over $200 of my wedding budget on these dreadful dresses and they were not fit for purpose. I was offered $40 compensation which I have declined.

Please, do not waste your hard earnt money on these dresses (or even this site) you will be disappointed and you will waste time wrangling with them and not get your money back. This dreadful company is obviously selling cheap versions of the images to hard working customers looking to purchase dresses for really special occasions and they should be disgusted with themselves!

I have no complaints. The service was great the product was even better. I've ordered from them twice already and I plan to order again.

I order dress never got it they want respond to emails about an refund or nothing what holiday they asses keep talking about i order 3vweeks ago mo tracking number or nothing never AGAIN

Don't rely on the cheap price: shipping costs at least $ 22. If you don't let that put you off because the dress looks so amazing in the picture, the next horror awaits you.
The dress arrived earlier than expected, but when I unpacked it, I immediately noticed various processing errors: A slanted zipper on the back and the seam in front of the dress, which catches unpleasantly attention (as in picture).
In addition, the color looks completely different on the photo as it is in reality: In the picture it is cream-colored, while it is dusky pink in real. Such colors make me look sick, that's not just a small deviation from the photo (comparison with the color on the photo: https: //www.simplydress.de/a-linie-spaghettitrager-blush-chiffon-ballkleid-mit-schlitz.html).
Before I ordered the dress, I meticulously measured myself in the German way. When I put the dress on it was two fingers away from me. It was attached to me like a beach dress, with the difference that this dress weighs a lot more than a beach dress and looks really unfavorable and not tight at all. The dress emphasized my flat chest just as unfavorably: I looked like a 5-year-old in her grandmother's dress - and her grandma has cup size Z.
Then there is the service. Anyone can write nice emails, but when it comes to unsightly things like returning a product due to defects, nobody will answer you, at the latest when it comes down to it.
I took pictures of the shortcomings and from then on I did not get an answer, not even after I wrote them again and waited.

All in all I'm really furious and disappointed, I thought they would do better.

Ordered based on guide. Should have been perfect fit. Too big. No time to exchange.