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Having read the reviews, I rang them before placing an order. James answered the phone and said they had recently taken over the site and I could order with him if I wanted to. Placed order and delivered 3 days later as agreed. Giving a 5 as James was very helpful. Would use again.
Terrible company. I would say they buy in seconds that are not good enough for other companies. I wish I had looked into their reviews and company policies first. Big mistake. How do you know if a tap works properly without water running through it? Stupid policy as mine was installed they didn't want to know my problem with the tap. Now reading other reviews, I do hope other people stay well clear. I lost 100's of pounds and I'm sure people loose a lot more
Terrible company. I would say they buy in seconds that are not good enough for other companies.
I wish I had looked into their reviews and company policies first.
Big mistake.
How do you know if a tap works properly without water running through it?
Stupid policy as mine was installed they didn't want to know my problem with the tap.
Now reading other reviews, I do hope other people stay well clear. I lost 100's of pounds and I'm sure people loose a lot more
Tip for consumers:
Their refund/exchange policies are almost non existent especially if you have tried a product like a tap. A rap needs water to work!
Products used:
Franke tap
No physical address on website and phone cut off without answering
Goods ordered 3 March 2011, 5 weeks ago. Money instantly taken.
Trading Standards advise; I have asked the retailer to resolve your complaint as a matter of urgency but if you do not hear back I would recommend contacting your credit/debit card company or Consumer Direct on ******* 04 05 06 for further advice.
Avoid!
Needed a sink at quite short notice, so ordered a sink advertised as in stock' and available for next day delivery. 3 days later and after many calls we have no idea where our sink is - but it's not here. Customer service is diabolical, to say uncaring' would be a compliment! Do yourself a favour - avoid Sinks UK at all costs and buy from a legitimate supplier.
The Franke Sink from Sinks.co.uk has a surface that can only be described as "peeling". This happened the day after installation, so Sinks won't take it back and advised contacting Franke. We now believe our sink is not a genuine Franke product. Literally, the sink was installed one day and peeling began the next. Still waiting for service. The company are only interested in your money and have no customer service at all. Photos and proof of purchase are available but would advise NEVER buying from this company.
Tip for consumers:
Don't buy from them.
Terrible company. Asked to exchange outside of their returns policy period and despite product being in perfect condition they said there was nothing they could so. They were still selling the product! And I offered to pay all shipping costs. Avoid and take your business elsewhere. Have never had an issue with returns with any of my suppliers before.
I recently bought a Franke sink drainer from Sinks UK which has started to go rusty within 2 weeks of using it. I've contacted Sinks UK for a replacement but they have no interest in customer service. I would not recommend this company
Having read the reviews, I rang them before placing an order. James answered the phone and said they had recently taken over the site and I could order with him if I wanted to.
Placed order and delivered 3 days later as agreed. Giving a 5 as James was very helpful. Would use again.
I purchased a franke sink sometime ago the bowl of the sink went grey they don't want to take my word for it I said send someone out to view it.ah would you believe it they didn't respond to my request. Dont buy from this company it will cost you a sink and labour to get it out when it goes faulty
Don't be fooled by a 50 year warranty.it might as well be a 200 year warranty beware
Order £750 worth of goods, they took my money and confirmed they had. Phoned to arrange delivery date of 14/02/2011 in the morning. They never arrived, or phoned. Tried phoning their number on their webiste, it does not exist! Wrote and email to them with ref number etc. Have not come back to me. Can't even get in contact with them to get my money back
Very poor experience. Delivered the wrong product and customer services unhelpful.
Wasted a lot of my time in addition to being blamed for their mistake.
Good site, great customer service. Ordered a sink on Monday and it was with me on Wednesday! Would definitely use again
The sink arrived this morning, thank you for your quick service. All I have to do now is fit the unit!
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