I've been up too many hours to think straight, but several agents help, and finally Ventsislav S. Helping me across the finish line moving from another host a website that was hacked to Siteground. Fantastic!
Kristian was a fantastic help. Professional, courteous and thorough. The attention to details and his eagerness to address the issues were an unexpected pleasure especially in this day of anticipated lack of service from so many other companies. KUDOS to Siteground technical support.
Thank you for the help.
Whenever I need something they are replying by chat very quickly and stay with you until the issue is solves and that is really appreciated.
It happened to me only one time that the solving of the issue took longer and then the person took care that on the next day I have the issue solved and checked again and again. This is really a good support.
I initially had initiated a chat and Angel K. Was my representative. I had purchased a years worth of hosting and a domain with protection. Unfortunately I never used it so when I saw a renewal charge, I immediately contacted customer support. They were very transparent and helpful throughout the cancellation stage and answered every question I had thoroughly. The refund process was incredibly easy and I should be expecting it soon. It's a shame that I had to leave, I just don't have the time now to commit to my website. I will definitely come back when I do have the time.
Whenever I had an issue with regard to my site www.blogworldguru.com I go to them for help. Whether it is within their purview of service or not they helped guided me to successfully resolve it. I always rate them the highest in my rating. I am fully satisfied with their service and recommend all my friends.
I encountered an issue with my email account that could have been fatal to my business. A potential client sent me an email and received a "jumpback" reply that said my email address had a high potential of being spam. This could have destroyed my credibility if she hadn't shared the issue with me. I'm sure I could have figured out how to resolve the issue on my own, and I did try to resolve it. But I needed to know for sure that this problem NEVER happens again.
The SiteGround Chat Assistant Pavel S., helped me resolve the issue within a few minutes. I couldn't be happier with SiteGround - so glad I switched from the other hosting provider.
Tip for consumers:
SiteGround Tech Support always has my back.
Products used:
SiteGround Hosting
I love the Siteground chatting assistance. Viktor P. Assisted me today and all his answers were on point! Great knowledge of his line of work! Thank you.
Once again they saved the day when I'd done something stupid to myy site. Prompt, polite and efficient. We had things fixed in no time.
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