SkipTheDishes

I live in the US, Kentucky to be exact and never heard of this company until I received notice that they had a pending claim on my card, while trying to fix this another charge made. For 3 days I have been trying to stop them from getting my money to no avail., so now I am going through it with cashapp who told me to deactivate the card but still paid them. I am in the process of trying to get my money back and they are still trying to get more money from me but can't since card was deactivate. This company is a scam

I have been a customer of Skip for about a year and in the last two months they have not only screwed up my orders but refused to refund me for items that I didn't even receive! I have emailed them several times and never gotten a reply. These people do not care about their quality of service or customer care. They only want your money and too bad for you if you didn't get what you ordered or if your food was cold, spilled everywhere or didn't even show up at your residence! NEVER ORDERING from them again. Especially after they repeated end chat with you when you are trying to get your refund back! Poor Service and ignorant customer service reps!

Same thing as everyone else is saying. It doesn't rate to even get a "worse" star - robbery and illegal as far as I am concerned. I feel that if everyone stays away from them, hopefully they will go out of business. A good friend of mine works for one of the restaurants and they are cutting them off as it looks bad of their part as well...

SO messed up. Ordered and within 15 minutes food ready. Driver confirmed then obviously cancelled. 1h later, still no driver. Called the restaurant and food is sitting under the warmer for 45 minutes. Contacted chat support and they found my order, connected a driver to it. I said I didn't want the food that's been sitting there for 45 minutes. He booted me off chat and continued to send the driver to pick up the food. I CANNOT BELIEVE this company! Never EVER using. Stick with Uber Eats.

Just now
Poor Customer Service. Do not satisfy the Customers needs.
I've given this service many chances. We can't make it to restaurants because we have young children. But now I've had enough. Very disappointing experiences. My orders are wrong almost every time I receive them. Customer service has now accused me of being dishonest about it when I report it. It was apparently my fault when the driver didn't knock on the door and sent a text message that the food was here, that I didn't receive and left without dropping off the food. But it's my fault because apparently knocking on the door is a special request and I didn't request it. They can also be super late like over and hour. Try another service.

What a horrible service. I placed an order for Boston Pizza (cactus cut nachos) and also paid for an extra dip. The food arrived and is absolutely inedible. The chips are overcooked/burnt and there was no extra dip. I called Boston Pizza and they told me that since I ordered through Skip, I have to go through Skip for the FULL refund. I went and contacted Skip. Skip then told me they can only offer $9.18 back as a refund plus a $5 credit. UM. NO. I paid $27 for this and have to throw it out because Boston Pizza's kitchen has no quality control. I ended the chat with Skip and tried to connect with another chat agent on Skip. I expressed my frustrations and they assured me the issue would be resolved. They also offered me the same "50% off" option (same scripted line). Skip, have better customer service than this. If you want to keep customers, DO BETTER.

I gave specific information on where my place is and the guy kept calling for 20 minutes asking where I live. I gave him specific instructions over and over again, by the time I got my food it was ice cold and they refused to give a refund. This isn't the first time and I am missing stuff from my order again. Complete bs service.

There is no one to call if you have a problem! Not being able to contact the driver is also really annoying. Once a skip driver drove right past our house and didn't stop, said it was "delivered" and kept driving. Out 70$ and no food! Seems like it should be easier to fix a problem than it is, time to step up skip. I like door dash for that reason

Horrible will never use these morons again the driver will pick up multiple orders and drive around and deliver all of them so then the poor last customer has stone cold food I was one of those last customers and will never do this again and they are so kind to only give you back 50% of your money after the whole order is affected and then you have to go out and buy more food and wait again never use skip the dishes use Uber eats instead!

The customer service rep was dismissive and sarcastically rude about the fact my address magically changed in the app somehow since the last time I ordered (18th august). I live alone and no one has touched my phone to do so, nor have I myself changed the address since I ordered last several times... I live in the same place.not at 214 millenium apt 103. This not only wrecked dinner but also my excitement to finally try this restaurant. 50+ wasted. What a rip off.

This service does not give refunds if the food is not delivered and you try and communicate to get refund, they say they tried to call you. But in fact didn't, and just stung me out of 60$. They have lost a customer. This has has happened too many times now to excuse!
Deleted skip goodbye

Was charged $450 on my bank account and skip says they can't do anything about it. Customer service says i need to contact my bank, banks fraud department is closed for the weekend. Will probably be a few weeks before I get my money back. Terrible company terrible customer service.

I placed an order for delivery tonight which never arrived. I had on agent tell me my address was wrong. I have been ordering for two years with no issue. Waited for a supervisor to call but that never happened. There seems to be no effort to resolve and no accountability. Will be making a complaint to the restaurant. Skip the Dish needs to go back to having the drivers call customers to confirm delivery. Horrible service.

I think the pizza place was upset that I gave them a low review. So the next time I ordered, they sent me a plate full of red public hairs. I reported it to skip the dish but instead of refunding me and contacting the restaurant, they blocked from ever using their app and sent me a sarcastic message about having high standards and ending our incompatible relationship.

Location services are not accurate, mine plotted 11 kms away. By the time I realized it (when the driver was not in the lobby) I told him it plotted to the wrong place and could he leave it where he was so I could come pick it up. He said I'm not delivering there and hung up. Put in help ticket and received call. Rep said she would call the driver and request to either leave it there or bring to me with a promise to call back. I never received a call back or the food. Finally got to eat at 11 pm from a local restaurant (which was 20 *'s and should have went with them to begin with). Submitted another help ticket and was offered a 50% order discount on my skip account. Will not use anyway, burn me once, not twice. Poor customer service.

My order said it was delivered and it was not.(second time this has happened in the last 2 weeks) I contacted support and they basically sided with driver told me they wont refund me. So basically their driver screwed up but im the one who has to pay for it? How does that make any sense? I'm now out 59 dollars and I don't have the food I ordered. They just robbed me. I will never use this service again. They have horrible customer service, horrible delivery drivers, and they are down right thieves. They need to be held accountable for all the people they ripped off as I'm now seeing I'm not the only one. Company is a joke.

An order has taken over 2 hours. The restaurant were very kind and apologetic, skip however gave horrible service and basically told me to cancel the order for a refund. Never an issue with uber and if there is an issue, they are quick to take care of it and make It right in favour of the customer. This is sad service and will not be going with them again.

I am reviewing the customer service, not the overall Skip the Dishes experience.

I thought signing up for Skip as a Courier would be easy like they advertise it, it's far from the truth. I have tried to sign up only to have to send multiple emails (I've lost count) to something that I still need completed. The customer service is always late to replying to my emails and it's gotten to the point where they are getting ignored now, keep in mind I have been very respectful in my emails no harassment or any sort. My last email with them was a confirmation email that my account was now finally activated, but that was lie clearly because I've tried to log into my account multiple times and it still tells me that my account is not yet activated. I tried calling because I was sick of waiting for emails, every time I call it's "busy". Horrible customer service experience.

To whom this may concern,

As a Masters student at the University of Toronto, my busy schedule and long study nights often require me to elicit the convenient service of delivery services such as what I thought your application was meant to uphold.

The experience I had this evening has not only left me feeling uncomfortable and frustrated, but also without the only real goal of fuelling a long night of clinical report writing.

The conversation I had with the customer service department was short of compassion, explanations, or regard for the extent of the impact it has had on my evening.

I am not happy with the sole outcome of a refund and I am even more appalled by the fact that I feel like my voice is not being heard. I intend to make it heard.

Sincerely,

Disappointed

I made an order which was never delivered then I contacted the customer service and they took too long it was not of much help personally I recommend that they train better the people who work for this company

SKIP THE DISHES is the worst experience I've ever had, I ordered food and took insulin ahead of time, the food got here, the bag was ripped open, a fork was missing from the bag, had 2 spoons instead and 1 fork. My food looked like it was tipped over in the car ride, but it was at the bottom of the bag, and all the other food was fine. So only way that could happen is if the driver ate from it. And they didn't offer me a refund. I could of went into a diabetic coma if I didn't have food at my house. As I clearly could not eat the food. It was gross. I even sent them photos. They said if they were in my shoes they would do the same. Like what kind of customer service says that but says "sorry we cannot offer you a refund"

Worst app for food delivery. Ordered $35+ food, never delivered. Drivers are completely ignoring instructions. When asked for a refund, customer service never reply back promptly and then say they can't refund because a specific time period has been passed. Just choose any other food delivery app but this!

This is the second time ordering should say trying to order first time waited 3 hrs and still didn't even move from. Same spot they asked if wanted money bk said yes didn't even get full refund and had to Waite 5 days this time waited 2 hours for them not to move never ordering from this company again they suck take the app off phone not worth it