SkipTheDishes

It is absolutely the worst. Please do not waste money.

Their drivers not deliver your order and when you ask for refund they will reject helping you because they see multiple refund requests. Ofc there would be multiple refund requests because there was no food delivered. Please do not waste your money. Either use a different delivery service or go out and buy it yourself.

Wish there was a rate level lower than "1" star that I could give. They do not even deserve 1 star.

ABSOLUTELY WORST SERVICE. WORST CUSTOMER SERVICE EVER.

User's recommendation: Please do not waste your money.

Reference Order #*******
On the evening of Feb. 21st, I ordered what I thought was a very basic fried rice and hard to mess up. Hard to screw up right? Wrong. It was awful. Charged $14.95 for rice, a few peas and raw carrot. Delivery and tip brought it to $22.95. I contacted Skip the Dish customer service and got the royal run around. Would only credit me $7.95, citing problems because of Covid, AND get this, they had to protect their corporate relationship with restaurants. I then reviewed the restaurant, and many negative reviews going back to 2014! No Covid then. I also pointed out to them that they had a responsibility to customers. I called the restaurant, Broadway Chinese Food, Vancouver, BC. The woman was EXTREMELY rude, said they"d be in business 30 years and it was my problem! I did email Skip The Dishes with full details but no reply. All things considered, if they were an ethical company, they should give me a full refund. They are a big part of the problem and will NEVER use them again. This restaurant has been getting away with this for years and Skip The Dishes is complicit.

Can I rate less than 1 star? Aside from insulting u they try to do everything but refund u for food they didnt deliver even after requesting a manager!

Your drivers continue to be increasingly impatient and rude. I have stopped using Skip and will be telling 900 plus people that I know, the same thing. Do better.

They sent me something that I am allergic to and they refuse to refund me, saying that because I have gotten refunded in the past that they won't send my money back! This is ridiculous! Any advice?

The first thing i do when i order is to make sure i have the right address, then i place my order, when my order is ready on its way, as soon as the driver gets close to my place the driver is not sure anymore about my address!, so the driver calls me, when i answer i can not understand what the driver is asking me because the driver does not speak very good english, so i speak slowly for the driver to understand me, then when the driver finally gets to my place the driver shows me the address that he's got from whom we both don't know? It was a different address and that's besides adding an extra 10-20 min on top of the delivery time and my order was a bit different also.
I soon make a chat call to customer service to report what happen, as i'm chatting with this person for some reason i get disconnected? So i make another chat call and explained to the person what just happen, the person tells me that my wifi disconnected me, (strange because i have very good wifi working from home). During our chat the person sympathizes with me and offers me a refund for half the amount of my order, i was very appreciative for showing concern, but the person did not provide a reason why my address got changed? So the person ended the conversation by saying, " sorry I can
't help you".

If I could give 0 stars I would. This company is horrible, they are nothing but a scam. Don't forget that if the restaurant makes a mistake and forgets an item YOU WILL NOT GET A REFUND. THEY WILL SCAM YOU OF YOUR MONEY. I hope this company gets what they deserve and go out of business. Stick with Uber Eats, they actually value their customers unlike this joke of a business

What a manipulative company. A coorperation comes in and offers companies more affordable delivery by overpricing their food on the app and ripping off the customers. Now this is the only option for delivery for most restaurants. If you cant afford to drive. Dont worry you will never get delivery from most restaurants you like without paying wayyy overprice for food. The people that really dont need to be ripped off are the people that need delivery the most. Im not buying from restaurants that support this scheme anymore. Dominos is like the only one so i guess im ganna get really fat... Thanks skip the dishes..

I ordered my food and once it arrived I was waiting outside at the curb (as i ordered it to my school and I was the only one outside). It said that the driver has arrived with my order. I was outside for 20min while the guy is "waiting for me". I freeze my hands for another 10min waiting for the guy and he cancels my order and says "couldn't reach customer". I contacted support and they said that they can't do anything and it was my fault. I'm dumbfounded! I'm guessing that the delivery guy is probably enjoying the food right now while I starve for the whole day and miss 20min of class. This company is horrible and I DONT recommend it's to anyone. Ubereats and Doordash are much better!

The amount of orders that are wrong cold and not delivered to the accurate location is un fathomable. On top of this the drivers cannot read English and literally don't know what left or right is. No thats not racist its an actual factual statement. The instructions i wrote where with capitals (cause I was getting frustrated)"LEFT side of the house through gate leave food on the chair and call upon delivery please and thank you very much." I found the food on the other side of the house or in the driveway eaten by animals. I even had 2 of them argue with me and tell me the right side was the left side... Out of 10 maybe 1 or 2 couriers got it right and 50 percent of the time my order was wrong or cold. Now if there's a problem with any order at any service I will let them know. Skip the dishes has blocked me from contacting customer service, when I've had a legitimate reason to file complaints. There is also no phone number to reach them otherwise so I am unable to complain. Is this even legal ive stopped and switched to uber eats and haven't had a single problem with them so far. But someone tell me please is that legal.?

I had made an order and it was going to the wrong address, I had tried to message them about it but they said they could not do anything to help me, so now I'm out $50 with no food!

I'll keep this one short.

Placed an order for some energy drinks and wrote in the notes specifically don't pick the nonsugar versions. I received a call saying they were out of Nos and Full Throttle and told them that was ok, can you please swap the drinks for the Monsters and described them as the black can with the green claw marks. Not only did I receive white cans, but also the nonsugar variant, they did issue a refund so I can order again.

I then placed an order for Boston Pizza, instead of ordering more drinks as this is not the first time I've asked for a refund on Energy Drinks, and my order was never delivered. When contacting support they did issue a refund again but now I have no idea if the food was left outside somewhere, never delivered, or what happened, so now I have no idea if I'll have coyotes outside my place later as they said it is impossible for them to contact their curious.

I might as well sign up to be a Skip The Dishes Driver as there seems to be no way to stop your curious from stealing other peoples orders. Make money, and never deliver the food. Sounds like a sweet deal to me.

I bought from this food service. Two days in a row. Ice cream to pizza. It's the service provider and there restaurants. I pay money who should have a quality product. Booh

These f*ckin r*tarded $#*! idiots cancelled a $30 dollar order after charging my account and still sent me a courier after that never came because the pizza store ran out of mild sauce... Are you fuc*in kidding me?! Over mild sauce? What about the rest of the order?! You think I'm payin $30 for some $#*!in mild sauce you dumb f*cks? Now what happens to my order that was made already hmm? Oh yeah the employees of the store get to take it home along with their tips for the day. F*CK SKIP.

Deleted the app. Will never order from them again. The most useless agents. I don't know why they are paid and why they are a delivery company that can't deliver food. Joke.