Skip the Dishes sucks. And it is not one or two problems—everything they do and their life philosophy sucks. The owners should be prohibited from running companies. The company is a manifestation of low brow mindset and procrastination. They pretend to be a high-tech startup, and instead, they are a toxic dump. After a few years of using the app, today I have deleted my account.
Made an order. Skip called and help change the order because food was not available. Skip called again and changed order but then order never showed up. After spending over 30 dollars, I got 67 points. And portland jerk in brampton ontario is no better.
These thieves claim they wont refund me or send my missing ordered items. They Claim they gave me to many refunds when i o n ly ever ordered twice from these legal thieving $#*! balls who think they are more powerful than the cops/ law
Used skip to order lunch from Brown's. The food arrived cold and the driver left it outside without letting me know. Called them to complain...they would not address my issues. Horrible customer service!
Use at your own discretion!
Delivery drivers don't follow instructions, will steal food, drop it off at completely incorrect locations. Customer service is a joke, you cant even call them it's all over text. Don't use this, when things get screwed up by their useless employees you'll only be met with more useless employees
What a terrible company every time I order always and issue this time they sent food to wrong address and offered half my money back I'm all done door dashing app downloaded see ya never again skip you guys suck!
Waste of time and energy. I ordered twice from subway tonight and BOTH times got it wrong. First order got cancelled after half an hour of waiting, then they told me they would give me skip credits, no I'd like a full refund back into my account since it didn't even get CONFIRMED. The customer service is complete garbage! Don't even try to contact them…. Then the second one my driver 'Gagon' was sitting in front of some house for 45 minutes while my food was sitting at subway getting cold. He came and just gave me the subs, no communication as to why that happened. It's not like Uber east where I can actually contact the driver. 3 hours later I finally got my sub. I would of went to bed considering I have work in the morning..
From Phils coming with no Syrup for the Pancakes, to Subway being over an hr late and showing up soggy & cold. As well as, the Ginger Beef from Kings having NO sauce at all on it. Every order through S.T.D. (btw, someone should have really checked THAT acronym) has been a disaster. Phils was their strike 3. Happens again & I am done with them. Like everyone else these days I work far too hard for my money to waste on poor food and service.
Ordered food, but the courier never arrived and they cancelled my order without a refund. Online customer "service" person completely unhelpful and took courier's word over mine. Bunch of crooks. Will never use them again.
Waiting 3 hours before the app claimed it had been delivered!
Only thing is, it never came! Had to call, wait on hold to get my money back...
Notice they up charge the menu, charging a dollar more, for certain items...
Service charges, tips, etc.
It's unfortunate to see so many people being taken advantage of!
Skip the dishes is trash!
Please don't use skip the dishes. They drivers and the customer service team where you're able to chat with on the app are the most incompetent disrespectful individuals I've ever come across in my entire being. I rather starve than use skip the dishes because they have no regard for their clients needs and only care about taking your money. They're incapable of following very basic instructions that Uber eats goes above and beyond to follow. There's a reason everyone loves Uber eats because they provide world class service.
I think the hiring manager in Calgary must be from Eritrea because all the drivers are from there. No one follows instructions, speaks english or can figure out buzzer codes or simple instructions. I've been hit on so many times I've had to change my number. Skip doesn't do anything. You can't call in now too, so you have to do refund requests online and they $#*! that up also. This is by far the worst company I've ever dealt with in my life.
They have no problem taking your money but don't expect hot food, or prompt delivery or drivers that get all your order when they pick up from restaurant. My office gave them 6 months of daily lunch orders and received nothing but constant poor service. And today was last straw, with delivery driver refusing to deliver to the door, and skip customer service being completely rude when complaint lodged, never ordering again.
SkiptheDishes is the worst... unlike the other companies, as of now we still cannot edit our own menu ourselves (been with them 5+ years and have 20+ locations). Always have to e-mail in the request for edit, and then they can't even do it properly (many times they say its completed but there's 0 change!).
Been loyal for couple years... No more. Checked out rating, while reviewing... and discovered others are Right! Lost a customer today! Better options for delivery. Stop supporting. Drivers are doing their best ( I believe). Customer support ( online) completely disappointed!
Skip the dishes is complete $#*! there is no one ever there to help you its always an answer bot.
The people that deliver the food not so great either
I've been using skip for about 2 years and never have a good experience with them. They also need to hire customer service reps.
Ordered food for my son, waited patiently for delivery but nothing showed up even when it said food was delivered. I sent them messages several time to let them know the food wasted delivered and they kept me waiting with no solutions. You're better off using uber eat. Their customer service is way better.
The Food Delivered To Me Was Incorrectly Cooked. Basically Raw. This Is A Health Issue. I was told no refund now or in the future ever.
Unfortunately we cannot offer you a refund at this time. For more information, please review our refund policy which can be found in our terms of service.
If you have any further questions, feel free to email us at *******@skipthedishes.ca
Sincerely,
The Skip Team
Food & Beverage Subtotal
$17.99
Delivery Fee
$2.79
HST
$2.70
Service Fee
$0.99
Service Fee Tax - HST
$0.13
Courier Tip
$2.00
Total (CAD)
$26.60
Skip the Dishes have either stolen money from my account or they have serious security issues. Either way they won't deal with it and just say "contact your bank." I see online now that it has happened to other people. I haven't used them in over a year because the service is NOT good. A different person every time. They never know how to find the house although the instructions are clear. Late and cold food.
Ordered KFC for my father in longterm care. Order late. Courier called and left me a vm but no message just dead air. I called the courier's number. Answers but says nothing even though it's clear a person is there. Very creepy. Delivery was late and there is no way to deal directly with Skip. When their service works it's fine. When it does not you are 100% screwed.
Overview
SkipTheDishes has a rating of 1 stars from 1,011 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SkipTheDishes most frequently mention customer service, credit card and wrong address. SkipTheDishes ranks 175th among Food Delivery sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members