• Skrill

Skrill

Is this your business?
Write a Review

Overview

Skrill has a rating of 1.4 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 197th among Payment Processing sites.

  • Service
    58
  • Value
    56
  • Quality
    55
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
27
See all photos
How would you rate Skrill?
Top Positive Review

“Best bank ever!”

Gary W.
3/19/18

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

Top Critical Review

“Unacceptable Delays and Unjustified Personal Information Requests:”

Murtaza G.
10/5/24

I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill. After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction. This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable. This lack of communication and unclear demands for personal information should raise red flags.

Reviews (180)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31) bank account (18)
Thumbnail of user tvojap
Slovakia
1 review
1 helpful vote
  • Send Message
October 21st, 2020

Scam site, they have taken money from my credit card which never reflected upon my skrill balance, i have contacted them 10 times, they always close the caes right away without any interaction or contact. Stay away from this site! Now i have to claim my money back with the authorities and i doubt i will ever get them back.

Thumbnail of user susanl163
Texas
1 review
2 helpful votes
  • Send Message
April 4th, 2017

Don't use skrill, they change shareholder Frequently, they always hold your money, and refuse withdraw, register an account is easy, but withdraw your money is impossible. If you want to wast your time and your money, welcome use skrill.

Thumbnail of user johnf4166
Canada
1 review
3 helpful votes
  • Send Message
May 31st, 2022

Everything they advertise, completely false. PaySafe is the worst company to trust with your funds, they will hold it all and you aren't able to do a damn thing about it.

I was able to "withdraw" at a certain amount. Once that certain amount came, guess what? It raised! I would not recommend these scumbags to anyone who doesn't want their money held hostage. It's not easy, convenient, and it sure as hell is not competitive! Lies and fraud.

AGAIN. Would not recommend to anyone unless you want your money to be used as a flesh light for these greedy pricks.

PS. Contacted a lawyer for theft/false advertising.

Tip for consumers:
DO NOT USE IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Products used:
DO NOT USE.

Thumbnail of user johnh709
Ireland
1 review
3 helpful votes
  • Send Message
June 6th, 2017

Customer service is very bad and that is being Kind. From time to time they freeze your account looking for updated information about you then present you with a list as long as your arm before they will unfreeze your account. The never answer the phone and when they do they are unhelpful and sometimes rude! They are without a shadow of a doubt the worst company I haver ever dealt with and that is being kind!

Thumbnail of user richardm3277
North Carolina
1 review
4 helpful votes
  • Send Message
January 20th, 2022

I had to open an account to collect winnings and after the winnings showed up in the account, it was gone a month later. Try calling their number and all you get is an automated loop telling you to press 1 and then press 2. They want you to send your social security number too to verify an account and want a driver's license and selfie before you can withdraw money. The 1 star is too generous.

Thumbnail of user lorrainem8
New Jersey
1 review
6 helpful votes
  • Send Message
February 16th, 2014

Skrill is a nightmare. They try to obtain your SSN, your driver's license scans front and back, your cell phone number so they can text you, etc.; they have no customer service, and any banking service should have 24/7 support.

Thumbnail of user gavranp
Germany
1 review
2 helpful votes
  • Send Message
January 29th, 2024

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

Service
Value
Quality
Thumbnail of user jamesg1805
Canada
1 review
2 helpful votes
  • Send Message
May 19th, 2020

I put my money in this skrill account and that s it money did not go any where stayed in there account i send message they just close it no answer try to find phone number for them no phone number and my money just stolen from fraudsters where is the international police where is god is that the end of humanity thief's all over just in front of your eyes they steal your money they pay to put fake ads to show they are ok they are doing that very long time have stolen a lot of money from people infront of this fake world and down humanity which will accept such trash

Thumbnail of user peterh203
GB
2 reviews
3 helpful votes
  • Send Message
August 28th, 2017

Had a very bad experience with Skrill,
One of their customer accounts scammed me of £120 email *******@gmail.com.
This email address was being used fraudulently to take money and not sending the goods.
This all transpired from an Ebay account holder who stated that there account was broken into, and listed an Iphone which i purchased but never received.
Although i had reported this issue to Action Fraud Cyber crime Skrill don't want to know.( no apology unethical company)
All they state is that i am responsible for the money transfer.
Ok, but to a email account that is being used to fraudulently take peoples hard earned cash.
Be aware you could be sending your money to anyone using this company to scam you, with no chargeback or reverse payment system.

Thumbnail of user sashon2
MK
1 review
2 helpful votes
  • Send Message
June 19th, 2019

O. K., everything was fine when i put my money from some sites on skrill, so i connect my credit cards, and with iban/swift i try to cash out. They say that after one day i will receive money. Ha. Problem start when i see that credit card on that transaction, was not mine, or, should i say they make some fake credit card, and, they claim that they send money. I open case by case, And, they didn't respond at all so finally respond, that, i'm an idiot who don't understand that they send me money.In short they scam me big one, so, stay away from them.

Thumbnail of user nickj491
India
2 reviews
3 helpful votes
  • Send Message
June 29th, 2022
Verified purchase

One of the worst! AirTm and Paypal are far better. Skrill and Neteller both are scammers, you tranfer money among them, you loose a lot. You buy crypto, the fees is higher than any crypto exchange... stil you don't get fare return and then there are limits, which are disgusting and make you to remain (Force) with them. While there are no such restrictions in AirTM and Paypal.

Tip for consumers:
Don't use it, you will end tied to them.

Products used:
Money transfer

Service
Value
Quality
Thumbnail of user lances23
TW
3 reviews
18 helpful votes
  • Send Message
May 14th, 2016

When I keyed in my credit card number to deposit, They said " they wanna verify my credit card and took away EUR 2 dollar, then tell me my card is false. "
Then never pay back the money to me after 10 days
(My card is 100% available and real, because I paypal money to people with this credit card everyday and amazon and...)

Thumbnail of user kylep216
South Africa
1 review
0 helpful votes
  • Send Message
September 29th, 2020

My complaint isnt the first, I have found a similar one online. I requested a withdrawal from my Skrill account which Skrill confirmed was processed. Nearly a month later the money cannot be found. It is not in the beneficiary account or my Skrill account.

Everytime I ask for a reference for the payment so the beneficiary bank can trace the payment they avoid the question and tell me they can confirm the payment was made.

My gripe isnt whether the payment was made or not but the fact they are unwilling to send a reference for the payment made so I can trace it on my side.

My suggestion after reading a few reviews of Skrill is to completely stay away from them, their customer service is disgusting

Thumbnail of user rajaguruj
India
1 review
3 helpful votes
  • Send Message
February 17th, 2016

In the middle of Jan. 2016 I have withdrawn money as INR. From Skrill. They charged a small amount. But the transferred amount was only 10% and the rest were stolen by hidden charges. For my complaint they just sent a mail that the issue as resolved as third party bank involves in the process. But my bank account letter shows that they have received the money through skrill.

Skrill is not a reliable company. Thieves. Looters, Please do not trust the skrill. Do not do any transaction through them.

Thumbnail of user robr240
Canada
4 reviews
1 helpful vote
  • Send Message
June 16th, 2020

I have used this several times for international exchange, Between Canada, Vietnam, Germany.
Pros:
- best exchange rate net of fees
- can use credit card to fund transfer with no extra fee
- generous referral program ($25 if you use robertr53 at time of transfer)
- fast during weekdays, sometimes as little as 30 minutes for money to arrive

Cons:
- ID verification a little buggy
- when paying by credit card, expect to call your credit card company to authorize transaction

Thumbnail of user jirij1
Czechia
1 review
0 helpful votes
  • Send Message
April 25th, 2021

Be aware, real thieves.
I put some unused money from paysafe slips, like 2 or 3 euro, on the account for couple of times. After that I paid some games on Steam account. Once I had no paysafe slip I put money from my VISA card to skrill account. And that was the end. I was not able to withdraw money via Steam. So I wanted to send money back to my card or back to my regular bank account. Impossible - they block my account I wanted to provide me all possible personal info, copy of id cards etc.
I asked their support to put money back on my VISA card – their refused and they kept the money. I wanted to close account – so I have nothing to do with this "company" – it was refused again.

Service
Value
Quality
Thumbnail of user erickh25
Philippines
1 review
2 helpful votes
  • Send Message
December 26th, 2016

I requested a transfer to my local bank account with reference #******* to the amount of $260. I confirmed with my local bank that they did not receive it yet Skrill claimed that they have sent it. It was also not reflected back to my account in Skrill. I disputed where Skrill considered my case to be resolved.

They sent me a survey and I took it where I gave negative feedback about their service. After taking the survey, they blocked me from their website where I could no longer access it. My account still has $107.30 balance there and looks like Skrill is keeping it too.

My account is in perfect order and yet they blocked me from it after scamming me with $260 claiming they transferred it when they did not. Second, they also kept my remaining $107.30 by blocking me from their website after the negative survey.

All in all, I have been scammed to the total amount of $367.30 by Skrill.

Take good care of your hard earned money, avoid Skrill at all cost. Its a scam website

Thumbnail of user emmaj156
GB
1 review
2 helpful votes
  • Send Message
May 8th, 2020

The directors of this company have been CC'd into my emails *******@leonoff.com, *******@paysafe.com, *******@gmail.com, and instead of helping they go out of their way to make the issues 100 times worse. I provided what they asked for to return funds to me and close my account. Instead of doing so, they then demanded that I open an account with another bank if I want my money back. After this they then created another list of requirements and even fabricated a claim that I accessed my account from another country. They invent rules as they go on to justify their stealing.

Thumbnail of user ahmetg11
Turkey
1 review
0 helpful votes
  • Send Message
December 14th, 2020

I have been using Skrill over 4 years. But, 2 months ago, I tried to withdraw my money. After that, they suspended my account temporarily. I have been using this account 4 years and I already completed all verifications they asked. After that, I sent all documents (photo of my id, my address document, a photo of me holding my id and my bank details and transactions) they wanted to verify my account. Today, it is 2 months now. I cancelled withdraw process. They still don't want to unblock my account. Skrill will abandon my country in 11st January 2021 and all accounts will be closed. I can't reach my money and they are not helpful about it. I totally don't recommend this garbage company.

Thumbnail of user modiser
Botswana
1 review
1 helpful vote
  • Send Message
November 6th, 2023

I did a withdrawal transaction with skill on Sunday 27th August 2023 but I have been taken from pillar to post regarding the transaction and now they are keeping quite about it after demanding bank statements that they wanted to confirm if indeed I did not receive the money.

Service
Value
Quality
Thumbnail of user danielo79
Nigeria
1 review
2 helpful votes
  • Send Message
January 20th, 2018

This idiot skrill.com stole my money they are scammers, they simply wake up one morning block a few account and buy a lambo or ferrai, they stole my $2557 i won on a gambling site, my winnings were paid but this thieves blocked my account, i was told to forward my id card and utility bill which i did, called skrill for 18 days at a strech, mailed and mailed, yet no useful response, this guys are coporate scammers run for your ife

Thumbnail of user 77pinkowsk
GB
1 review
4 helpful votes
  • Send Message
June 2nd, 2023
Verified purchase

I was a new Skrill customer, and after only 4 e-mail transactions the internet slowed down and I couldn't go into my account anymore. My normal Bank card was looked to Skrill. As I started to use the account for a legal internet job. They closed it for reasons, telling me I am against company rules. How? After 4 e-mail Transaktion? They couldn't specify exactly what and gave me a whole list of their rules. Fazit, the money on the Skrill account was gone. The internet job was lost. Damage $******* per annum.
All done by Skrill. You invest your money there at your own risk. The transactions were in the range of
£ 35 to £ 700 nothing illegal or specific. That is poor theft and malicious damage. If I hit someone's car, I am responsible for the damage to the car. Not so Skrill, a thieving bank. So how do you defend
yourself against arbitrary? Go and hang yourself?

Dear Ingo Pinkowski,

Your account has been permanently closed.

Best Regards,

Skrill

Thumbnail of user luisn91
Canada
1 review
0 helpful votes
  • Send Message
July 13th, 2021

SKRILL HAVE STOLEN FROM ME ALMOST 800$! They have closed my account without notice with almost 800$ and refuse to withdraw my money! This is insane! Everybody should withdraw their money as fast as possible! Do no trust in skrill. All the good reviews are fake!

Tip for consumers:
DO NOT USE OR LEAVE MONEY IN YOUR SKRILL!!!!

Products used:
they sell services not products!

Service
Value
Quality
Thumbnail of user lmfaok
Denmark
1 review
1 helpful vote
  • Send Message
April 18th, 2020

Once they receive your money they will lock your account and ask for ID, which is understandable. But once that was done they locked my account once again and were asking for credit card statements that included my full name and parts of the credit card number on a single page that you were supposed to take a picture of. This is impossible since no such document exists (I contacted my bank and asked them). Their customer support is basically non-existant as it's just a one-way conversation with auto generated replies. STAY AWAY AT ALL COSTS.

Thumbnail of user yohanc4
Kenya
1 review
2 helpful votes
  • Send Message
April 21st, 2020

I wish there was a way to have google bring down the skrill site. These guys are pure thieves. I have used skill twice withdrawing less than 20 usd. Then one day I receive 20 usd and they restrict my account claiming that they want to verify document that I had sent them 4 months ago. Why had they not verified the docs yet? Why had they previously allowed me to receive less than 20usd. And they are targeting asian and africans. I regret shifting from paypay. I also hear skrill doesn't withhols your money if they reject your docs. Who does that? Tehe should reverse the money to my sender since he is legit or allow me to withdraw after 180 days just like paypal. SKRILL ARE THIEVES AND RACISTS.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Make simple, secure and quick online global payments? From international money transfers to betting, trading, shopping and gaming.

How do I know I can trust these reviews about Skrill?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Skrill?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business