• Skrill

Skrill

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Overview

Skrill has a rating of 1.4 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 197th among Payment Processing sites.

  • Service
    58
  • Value
    56
  • Quality
    55
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
27
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How would you rate Skrill?
Top Positive Review

“Best bank ever!”

Gary W.
3/19/18

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

Top Critical Review

“Unacceptable Delays and Unjustified Personal Information Requests:”

Murtaza G.
10/5/24

I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill. After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction. This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable. This lack of communication and unclear demands for personal information should raise red flags.

Reviews (180)

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customer service (31) bank account (18)
Thumbnail of user anneliesd
New York
1 review
4 helpful votes
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December 12th, 2017

The Skrill payment system is very sensitive for phising and scamming, Skrill is one of the biggest enablers of digital crime and money laundring. Instead of doing something about it, they support it and sponsor it, since they are making money from it. It's not strange that they changed their bad name, Moneybookers, to Skrill, in order to erase their criminal past, but they have just started over...

WARNING: Do not trust their platform, you are running the risk of losing all your money!

Thumbnail of user valm103
Illinois
1 review
0 helpful votes
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April 23rd, 2021

Entered the wrong ATM pin and got locked out of my account. This really shouldn't be this big of an issue. I uploaded my state ID and my FOID card (federal ID), and they won't take them. I don't know where this company is located, but I use my state ID all the time. I called them and what do you know, they don't accept state ID's. Now I'm stuck trying to recover my money in my account and its ridiculous. I called them 3 times, they say they are located in the U.S. and listed- not buying that one.

Tip for consumers:
If you are doing any type of freelance work and you live in the United States, I would strongly recommend based on my experience to use any other payment processor. They are extremely rude, and I really have no idea if I will be able to recover the funds I have in the account.

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Value
Quality
Thumbnail of user kamranm8
GB
1 review
4 helpful votes
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March 30th, 2019

Its very simple, they will block your money, and you won't get it back, even after you send them all of the ID documents, especially if you have a non white sounding name.

Thumbnail of user tomasr27
Sweden
1 review
0 helpful votes
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January 20th, 2018

Skrill is a company trying to turn out to be a serious transmission company, it can work but it's a lottery. Sooner or later, there will be a problem and then you will not get help as a customer.

Bring over $ 2500 this money disappeared like in a dark hole when I conducted a banking operation to them. In the last month, the suspects have not solved this. Do not know if it will be solved either. They ask for proof of the transfer that I sent to them, this proof comes from my bank with then refuses to accept this. It feels like talking to the bank mafia, and you must try to prove to the mafia that you are right, but they are both judges and prosecutors, and they do not light on you at all. That is, impossible to solve any problems. So if you do not want to lose any money, use some serious payment service instead.

If you are lucka you can succes with some transfer, but when problem occour you will never use skrill again.

Thumbnail of user andrec120
Portugal
1 review
12 helpful votes
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May 12th, 2020

Literally the worst e-wallet I have EVER used. I tried to verify my account by sending a photo of my ID so I could have a Virtual Credit Card, and they PERMANENTLY CLOSED my account for "not being over 18" when it clearly shows on my card that I am.
I sent an e-mail, to which they replied with "unfortunately the account associated with the e-mail address from which you are contacting us cannot be reactivated".
Makes no sense, I don't know what else to do.
Please avoid Skrill at all cost, there are MUCH better options around.

Thumbnail of user joyn6
New York
1 review
4 helpful votes
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August 20th, 2014

Money was taken out of my checking account by this company and when the bank contacted them about the fraudulent charge they refused to assist in the investigation.

Tip for consumers:
I think this is a scam site.

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Value
Quality
Thumbnail of user angel17
AE
1 review
1 helpful vote
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March 23rd, 2023

Used this platform to withdraw money from binance. Unfortunately, it's hard to get verified and when I use the Transfer option it doesn't give me and option to use my Skrill wallet. I don't know what other platformsI can use to send money frm Skrill.

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Value
Quality
Thumbnail of user luisp182
RU
2 reviews
9 helpful votes
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March 20th, 2020

I was recommended to use Skrill by a colleague with whom to send money if I have this account, and I spent 20 min. And within 20 min, no way in hell would I recommend as this service is pathetic and liars, as well as, rubbish system.
Story in short: registration > verification made via email link and uploading your ID and verification confirmed done by email > enjoy the benefits > account restricted and email received to contact their support page > contact them, whilst downloaded the app & install > login via mobile while waiting for CS app login pops up password must be changed > email to reset password received asking I requested to reset password (untrue) > retry login via web and all worked fine > CS agent is now available to take the call.

Now the fun part, I described the above steps which happened, and agent simply goes via verification, and he says"... hold on... from what I see here, your account has been deleted for violating our terms and conditions", lol. My response, under what grounds, he replies, can´t say on the phone, will send you an email instead. I replied, "when will I get this email?", and his answer, "after the call in a minute",... never received after hours gone by, and account is still accessible but restricted. If you want and have time to play drama, then this is your one stop shop, but my experience, is lost in words, as they have good reviews in other sites, and heard transaction speed is seconds from sender to recipient, however, I rather find someone who is trusted and not clowns with what I experienced.

Thumbnail of user christianc392
Germany
1 review
8 helpful votes
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September 10th, 2021

They suddenly shut down your account and force you to prove your identity (which they strangely always refuse because of simple excuses). So in the end your money is gone, "perfect"! And now I am just afraid they use my datas for criminal activities, because they BLACKMAILED me to shoot a selfie of mine next to my identity card if I want my account activities (money) back. And ofc they need like always for responding.

Thumbnail of user amazingwealth2023
Netherlands
1 review
2 helpful votes
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July 5th, 2023

Skrill is the worst credit card service ever.
I was just a client and I have a lot of bad experience already. They send you a cheap card with no lastname on it and the app deposit doesn't work.

They answer you after days and don't solve any problems and they keep telling you that it's on you while it's not. They ignore your questions and evoid to solve the problem.

NEVER GET A CARD AT THEM!
You will regret it.

They literally give you an answer that doesn't make sense. They have a stupid client service.

DO NOT PURCHASE THIS!

Service
Value
Quality
Thumbnail of user jafarc
Latvia
1 review
0 helpful votes
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August 13th, 2020

Beware doing business with Skrill.

After an 8 year business relationship and giving them millions of dollars worth of business, they suddenly blocked our accounts, then terminated the agreement without explanation.

DO NOT USE SKRILL FOR BUSINESS.

While arbitrarily blocking customers for no reason might be OK in Russia (yes they are Russian), it's not OK in the rest of the world.

As of writing this review, our accounts a blocked again. We have managed to removed most of the money, but they have blocked our access to several thousand dollars and have so far refused to allow us access to track and withdraw the remaining funds.
SCAM

Thumbnail of user anzour27
New Jersey
1 review
3 helpful votes
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September 12th, 2023

Skrill has to be the most backwards, half-assed, $#*! terrible website or service to use for money. EXTREMELY predatory site design is set up to take your money and make it as difficult as possible to return. We are in 2023 taking my money is just as easy as sending it back, theres no need for these ridiculous $#*!ing rules, why would i not be able to send money to a merchant's email using this site theres no $#*!ing difference between that and a person's email, why would i not be able to add your stupid $#*! virtual card to my apple wallet, why would there be a $#*!ING $10 LIMIT on my withdrawal through a bank AND WHY THE $#*! WOULD YOU CHARGE ME $5 FOR A FEE & HAVE TO WAIT 6 DAYS FOR THE MONEY YOU TOOK IN 2 SECONDS.

Value
Quality
Thumbnail of user deahyip
Utah
1 review
2 helpful votes
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March 28th, 2023

I registered and tried to deposit money with my card, but they keep declining and want to connect my bank account. Because they are so good at protecting it! Yes, scam...

Service
Value
Quality
Thumbnail of user eddys20
GB
1 review
1 helpful vote
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June 6th, 2019

A month ago I got scamed by a great ninntendo switch offer on facebook. I been always very careful with too good to be true prices but because it was advertised on facebook and you could pay using Skrill I thought in the worst case I will get my money back because skrill is like paypal. I was wrong! Skrill doesn't care about customers and their customer money protection is ab ABSOLUTE lie. After about 10 messages at the end they said their merchant isn't abswering and that's all they can do. Thaks for nothing Skrill! DO NOT USE SKRILL! If you want a real protection paypal is the way! If I can manage to convince 100 people to not fall for that scam company I will have made world a better place.

Thumbnail of user paulc1150
Ukraine
1 review
4 helpful votes
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April 21st, 2020

Skrill stole my money. No verification needed when u deposit money in your account. But when u want to withdraw they asked all kinds of documents. I sent them all sorts of address proves with all the requirements ( 90 days period, full name, full date, clear address) and all has been rejected and replied to me what was written in their page how to verify address. I sent electricity and water bills for the last month and it was rejected. I sent government paper also with my taxes information and address and name and all still not accepted with no reason. Their reply is so silly and lazy and you can understand that they don't care about their customers because they copy paste their page how to verify the address as a reply with no real answer! Stay away from these scammers and save your money. My account is frozen with my money in it and I cannot withdraw the money. I also tried to call them not for free and they have a machine that answers and keep you holding. I kept waiting 10 minutes and I closed after. SCAMMERS ALL THE WAY!

Thumbnail of user anubhavd3
Ireland
2 reviews
6 helpful votes
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May 26th, 2020

Customer support is horrible.
They will close the tickets without even waiting for follow up comments.
2 tickets already closed without any resolution.
Had to open a 3rd one now.

Thumbnail of user arnaudd9
France
1 review
3 helpful votes
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June 13th, 2015

Received $60 but cannot widthdraw the money to bank or credit card.
Emailed them, sent message via facebook page but they ignore me. My money is stuck.

Thumbnail of user reynar28
Germany
1 review
3 helpful votes
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January 28th, 2022

This is a fraud company! Stay away! Their service must be reported to the FBI and people should file lawsuits against them! I only tried it for a little amount of money but gosh I'm happy I didn't go bigger with it. Imagine! It didn't even build trust first, I kept my funds for later withdrawal and when I checked my account again, I find 00,00 dollars in it. I contacted them and they said the money has been taken as a funding fee of keeping my account open. Wtf? How in the actual $#*! do they have the right to do that? They keep updating their terms of service to match their fraud activities whenever they want they send the customer a link of their terms pretending to prove that they're right, but they're not! Don't do this mistake. Report them to the FBI, interpol and your local police stations. They're professional thieves and ready to steal your money anytime! The positive reviews here or anywhere should be from fake accounts they create to pretend that they're legit and safe! Be aware. Stay away, keep your money safe!

Tip for consumers:
Report this skrill to fbi interpol and your local police stations!!!!!

Service
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Quality
Thumbnail of user man72
South Africa
1 review
5 helpful votes
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April 9th, 2020

They take advantage of peoples money. I open an account with them they said they have a 10% charge which makes sense but the went on taking another £100 in my account saying that it another charge for something I don't even understand. Please, people be aware of SKRILL THEY ARE CRIMINALS AND THEY WILL TAKE YOUR MONEY AND NOT REFUND YOU BACK.

The only thing you will keep getting from them is stories after stories. STAY AWAY FROM THE SKRILL AND KEEP YOUR MONEY AWAY FROM THEM. THEY ARE CRIMINALS.

Thumbnail of user ferasa7
Saudi Arabia
1 review
1 helpful vote
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June 12th, 2018

After you transfer the money, they block it and ask you to go through a complicated verification process.it will be my first and last to deal with them.

Service
Value
Quality
Thumbnail of user andreasr4
GB
1 review
2 helpful votes
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September 27th, 2015

I got screwed up by a person and I reported the fraud to the company Skrill but they never gave me a satisfying response. I got that following statement: "The matter has been handled by our security department accordingly." I called their customer service and told them that I'm not happy with their weak feedback. I asked a simple question "If the person is blocked in their system so that he can't screw up other people anymore?" and the customer service clerk wasn't willing to answer my question properly. All the time the person dodged my question. That is a simple yes or no question and answers like "The matter has been handled by our security department accordingly." keep them in a grey zone and that matters to me. As a fraud victim I would like to know definitely if that person is still able to harm other people or not. Losing 100 pounds is painful seeing how the company handles fraud issues hurts 100 times more. Their business is about clarity as well as trust and for that reason I wanted my concern sorted out very clearly. I asked them once more via email whether their company has taken action against this person so that he isn't able to betray and harm other people anymore, YES or NO? Zero response! You can't trust that company. A big warning! Don't ever use that company!

Tip for consumers:
You can’t trust that company. A big warning!!! Don’t ever use that company!!!

Thumbnail of user teac4
Croatia
1 review
0 helpful votes
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July 22nd, 2022

I had had transferred money to my skrill account, after what skrill suddenly decided to close my account, and when i contacted customer service they reopened it without my money on my account. After that I contacted customer service multiple times and all they said is that I have to check it with the money sender. Money sender did send the money and I have a proof, together with an email from skrill saying i have recived the money, but customer service continued being rude and unhelpful repeting that I should contact the money sender again. Also when I first tried to verify my account with the code I supose to recive on my phone, somebody from skrill called me saying that they cannot send the code because I downloaded "junk" on my laptop?! Honestly, I think that skrill is a scam, or their software is not good, its not safe and I definetly dont recommend anyone trusting their money with it.

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Value
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Thumbnail of user shahzaibj
Pakistan
1 review
5 helpful votes
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March 2nd, 2021

Skrill is cheaters my whole balance was stuck I can't withdraw and now they took my whole amount in the name of standalone fees without any warning or information.
They steal my 71$ without any warning or without any warning or without any reason.
Long-short.
I am a starter in providing services. In lockdown aug 2020 I worked days and nights for this 71$ client. Customer told me that he will only pay through skrill. I signed up and received my 71$. After receiving, when I want to withdraw, they limited my account. I provided all the required information but they aren't accepting my address verification. I tried 3 documents and also sent everything including my bank statement. They are not approving my account. So only I can do is sit and watch my 71$. I can't withdraw.
Suddenly I received an email today that "an administration fee of 71.00 USD has been deducted from your balance".

Means what? This is completely scam. They didn't even warned me about this. I trust this company. I didn't even expect this cheap things to steal the users money. I think this 71$ is nothing for a big company. But it's too much for me.
When I contact them about this issue today. They didn't replied even they removed all the transaction information from my account. Means what is this? Is this is a company or bunch of stealers with the international label. Even a small shop keeper is better to trust. I m now going for every legal action against them and spread all the information in all other platforms as well until I will get my money which is my hard work and my right.

Tip for consumers:
If you are thinking about alternative of Paypal and want to move with skrill. So my advice is that Paypal is more often better than skrill. Even they won't take your money even after 3 years of standing amount.

Products used:
Payment transaction services

Service
Value
Quality
Thumbnail of user ighilc
Belgium
1 review
4 helpful votes
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September 3rd, 2020

Take you money, and block your account, to unlock, they require verification asking for ID, photo, bank statement, electricity bill etc, how in hell this will help them to verify my identity, when what they are asking for were not submitted when we opened the account, basically they should require some document that are already submitted and filed in their database so they can compare if you resent same documents, do not waste your time sending any document, they just wining time waiting for other to fall in the same trap and make more money.
You have to be very careful look at this case, I money are on my account image one, try to transfer to another skrill holder, they say your balance is zero, if you try to make transfer to a bank account, they redirect you to your bank trying to take more money fro m your account
Contact your consumer protection associations, Join me to sue them up, write to 3 times w. Webshopedia dot dk. We are working on site specially lives of cheaters miderable, we can collect signatures to make grouped legal case … stay tuned

Thumbnail of user lionelm69
New York
1 review
0 helpful votes
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August 17th, 2022

Customer service is not very good and there chat box is useless, takes 3 business days for money to clear BS, they have many complaints, I should had look at the reviews before opening an account..

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