• Skrill

Skrill

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Overview

Skrill has a rating of 1.4 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 197th among Payment Processing sites.

  • Service
    58
  • Value
    56
  • Quality
    55
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
27
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How would you rate Skrill?
Top Positive Review

“Best bank ever!”

Gary W.
3/19/18

A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.

Top Critical Review

“Unacceptable Delays and Unjustified Personal Information Requests:”

Murtaza G.
10/5/24

I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill. After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction. This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable. This lack of communication and unclear demands for personal information should raise red flags.

Reviews (180)

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customer service (31) bank account (18)
Thumbnail of user gayalaln
India
1 review
0 helpful votes
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July 20th, 2020

Horrible & Hectic system to hold bank the users money. I am unable to transfer the amount INR850 to IQOption.com though I have verified everything. Stating that insufficient balance. This is one of fraud wallet service hacking the public money. In the name security nothing is allowed to transaction from own account.

Thumbnail of user herbiiv
Canada
1 review
3 helpful votes
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November 17th, 2016

I recently sent money $315 US which they charged me $8.50 to upload and $8.50 to send also on top of that they jacked up their currency from 1.34 to 1.41 CAD to USD. They are making a killing from morons like me!

FRAUD at its best. Stay Away!

Thumbnail of user lucask41
Thailand
1 review
4 helpful votes
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September 30th, 2019

Dear sirs
Pay more attention to this company of scammers.
Everything you read on its web site is only scam.
They are ready to cancel your account at any time.
To cancel your account and withdraw your money, they invent the most absurd and weird stories.
They put the most shameful and slanderous accusations against you, obviously false.
Then they take at their own discretion several money as compensation for damages.
Please can you avoid this scam society, full of thief, as plague.
Can you save your money? Yes of course.
Then take away all your money.
They say that you pay only 4 euro to reclaim money from your account skrill to your bank.
FAKE. YOU WILL PAY MORE AND MORE

Thumbnail of user bernadetteo2
Kenya
2 reviews
4 helpful votes
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May 6th, 2016

I have never had an issue with skrill, and I am equally suprised by all the super negative reviews. I also started using it back in 2010 when it was still Moneybookers to receive my online payments for writing jobs. It sucked when I would have to transfer cash from Skrill to my bank account and I would always lose a lot in hidden charges as others have mentioned. Then they introduced Skrill iT, which to me is simply a God sent. I tend to believe that it is banks that 'steal' the money somehow, because with Skrill iT I always get what I expect.

Thumbnail of user imann
New York
1 review
2 helpful votes
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June 3rd, 2017

Do not use it, its a worst service you can see! They waste your money and time.
Customer agent are so rude and they cannot solve any issue, they keep asking you to clean your cache or wait another 48 hours! Do not waste your time with skrill

Thumbnail of user arubaa
Pakistan
1 review
1 helpful vote
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December 22nd, 2017

Worst internet based experience till now. They stole my money and told me to provide my identity proof. Identity proof? Do you really want my identity proof to validate my transactions or are you requesting it to just deter me from accessing my funds? If you really want my ID verification, then why you allowed me to deposit fund in the first place? And if you really want to verify it, then tell me your problem with those documents which I have sent your way? So far, they have failed to give me authentic reason for not accepting any of my ID proofs.

Thumbnail of user sandys547
Spain
1 review
0 helpful votes
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March 1st, 2021

I transferred my money into these people's website to transfer my money from my account to a brokerage account. Once they got my money they gleefully informed me that "Your account has been restricted for:
All transactions" and "to remove restrictions verify your identity".

If I wanted that song and dance I would have used my bank. If they told me upfront please verify identity to open an account, I would have moved on to another service. Now I have no choice but to work with these pikers.

I will return the favor by leaving this explanation along on every review site I know.

Service
Value
Quality
Thumbnail of user princem49
Ghana
1 review
4 helpful votes
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April 23rd, 2021

No one should use skill. It should even be banned it hate it how can a young guy like me get the documents they are asking am too young to get those documents. Its my prayer skill get banned that's my prayer because i was sending money to someone and they brought that verification. So my money is still stuck in it. It someone's money i need to go hard for it. This is my sad news

Thumbnail of user emirb15
BA
2 reviews
9 helpful votes
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February 5th, 2018

I made my first withdrawal without any problems, but to keep using the service, I needed to verify my identity. I followed their procedure for verification, and a couple of days thereafter I received a message from Skrill that my verification was complete. The same minute, another message followed saying that my verification was not in order, and further action was required. The site shows opposite information, one page says that my account is restricted and I need to verify my identity, whereas the verification page says that verification is complete. All the while, my account is blocked, and I cannot receive money. Customer service is non existent. I wrote to them many times about the problem, and received no response whatsoever, not one. Now, you decide if this is worth your mental health.

Thumbnail of user abdellatife
Egypt
1 review
3 helpful votes
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August 7th, 2017

The site is so bad. Support sometimes forget to reply
It have been weeks waiting to solve a simple issue and they dont care to solve it.
They dont have enough people working in support such a greedy company.
I do not recommend using this lair site.

Thumbnail of user anng560
AE
1 review
13 helpful votes
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January 21st, 2022
Verified purchase

I should have read the reviews first before I use this scumbag. They will steal your money in a snap. To think that they are only e-wallet and they will reply in your email that your account is restricted and they found reasonable grounds. Like what the heck. After you transfer the money to skrill that's the time they will find reasonable grounds to restrict the account? Totally bull$#*!.

Thumbnail of user jianl4
Singapore
2 reviews
3 helpful votes
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February 13th, 2020

Knowing that visa will not be able to chargeback them they worked with various scam forex brokers to get money from clients and never return them after stealing it away. Personally lost 200k usd to them when I should win 1 million.

Thumbnail of user gonalos
Slovenia
1 review
2 helpful votes
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February 28th, 2021

They steal 50eur from your account for each invective month
They have stolen more than 1500 euros in 7 years since 2014 until now my inactive months represent 50€ of account management. Avoid this and just do Revolut, they don't steal your money. I couldn't have a worse impression about this company as they seem a scam center just disguised as an online bank. Never uploading funds here again, and neither should you unless you are using it immediately and not allowing them to steal you... they will empty your account if they can and also much bigger fees for account management than a real bank that you have on the street. NEVER AGAIN

Tip for consumers:
NEVER DO IT

Products used:
Online banking

Service
Value
Quality
Thumbnail of user kamilk24
Poland
1 review
0 helpful votes
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June 15th, 2020

I have really bad experience with this site. They scamed me. Take my money and holding it from weeks.
I cant payout my money. "Something wrong" and nobody want help me. Dont let scam yourself by skrill, better use another site

Thumbnail of user levf
RU
2 reviews
2 helpful votes
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April 18th, 2017

I have registered in Skrill and received 4 payments.
I did not receive that money from Skrill yet.
It says that it will be blocked for 2 months for security reasons. The people who sent me money contacted Skrill. It did not help. I was given the answer that money is blocked for 2 months after several emails.
I cannot comprehend this.
It is just nonsense.

Tip for consumers:
Never use it.

Service
Value
Thumbnail of user irtasamt
Pakistan
1 review
3 helpful votes
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August 5th, 2022
Verified purchase

I created a new account and verified it and everything and then after a few days I received a email saying that y account was permanently closed and they will not refund my money. Insent them many emails but I have received no reply.Don't ever open a account with them

Thumbnail of user nan173
California
1 review
3 helpful votes
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May 29th, 2022

Going to close my account. I deposited money to it and then tried to use it to pay for things but none of the payments -- at multiple vendors -- would go through. I asked for help, they didn't help. I'm shutting down my account.

Thumbnail of user sandeepy1
Australia
1 review
5 helpful votes
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January 17th, 2018

If possible avoid SKRILL, they charge 7.5 % of your money if you withdraw your money.
Also charge without your consent

Poor customer service, slow response to emails

Their exchange rates are also questionable.

Complete bull$#*!

Thumbnail of user johno77
Switzerland
1 review
3 helpful votes
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November 9th, 2015

I've been using skrill since 2010 till today to trade forex and i have never had any issue of them scamming the only issue i had was when they deducted money i owed without saying my account was -100 and when i deposited 300 there was only 200 in my account but they kindly explained and showed why when i asked so yeah i don't get what everybody else is saying.

Thumbnail of user nebom
Serbia
1 review
0 helpful votes
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November 18th, 2021

The worst crypto site I've come across. These are ordinary thieves. If I want to transfer crypto to another wallet i can't just have a skrill to skrill. This is horrible and should be bypassed. I wanted to transfer some money to iq option from skrill i took that option and after money transfer skrill site just poped cant transfer money deposited with master card simple spited in my face. U ppl are scum. And let's not forget the price of crypto when you buy and sell oh boy those bastards will take 20% of ur profit. I dont like this site its pure crap.

Thumbnail of user rakibh2
Bangladesh
3 reviews
9 helpful votes
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September 17th, 2017

Skrill 100% fraud. They are closed your account any time without any reason. Fraud Fraud Fraud. My account 100% verified but they are closed my account. And eat my all available Skrill balance. And send me this massage below after 5 days:

Thank you for getting back in touch.

As we have advised previously, following an audit of your account, we must advise that your Skrill account has been terminated as we have found reasonable grounds to discontinue our business relationship. Further to our Terms and Conditions, we have charged you an administration fee of 4.72 USD. Please note that our decision is final and is not a subject to further negotiations.

Therefore your account has been permanently closed. Please do not open new account as these will be closed too.

Skrill is now fraud. Don't use them. Fraud Fraud Fraud.

Thumbnail of user roberts238
Germany
14 reviews
184 helpful votes
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May 5th, 2015

I am really surprised by all the negative reviews. I use Skrill.com (back in the days Moneybookers.com) since 2010 with NO issues at all! It is not as popular as PayPal.com, still it is a good service providerfor payments.

Thumbnail of user rafaelb203
Uruguay
1 review
0 helpful votes
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March 12th, 2024

I chose Skrill as my new deposit and money transfer account.
A couple of days later I tried it for the first time. I received a payment and tried to transfer a small amount to myself via USDT to see if it worked.
However, to my surprise, they charged me an exorbitant NETWORK FEE, in addition to the 2% that was already provided.
Basically, on a withdrawal of 30.42 USD, they have deducted 18.71 USDT as Network Fee. It has no logic.
When I questioned them, it took them more than 1 week to respond, and the response was from someone who didn't even take the time to read my complaint.

I still do not understand the reason for this charge, and I have not yet received a response. But what I do know is that I won't be using Skrill anymore.

--------- Below are the messages from the conversation with the support team ------

Skrill Support Team
12/03/2024
06:38
Hello R--- C--- B---,

Thank you for contacting us.

We apologize for our delayed response. You will be able to see all of our applicable fees from the link below:

(link to fee information)

We hope we have been of assistance.

Kind regards,
Brayan
Skrill Help Team

R--- C--- B---
11/03/2024
12:05
Hello,
It's been a week since I opened this case, and I still haven't gotten a response.
I read that you have the aiming of responding within 24 hours. I understand that it can be a little late, but 1 week feels like it's already been too long.
I await a solution
Rafael

R--- C--- B---
04/03/2024
11:40
Greetings,
I chose Skrill to be my new money transfer and deposit account.
Today I tried it for the first time. I received a payment and tried transferring a small amount to myself via USDT to see if it worked.
However, to my surprise, you charged me an exorbitant FEE, in addition to the 2% that was already expected. I looked up the price of the ETH GAS FEE and it is very far from what you charged me. I need an explanation, to see if I continue using Skrill or if I migrate to another virtual wallet.

I look forward to a response.
Below I leave the details of the transaction.

Transaction ID
*******365
Amount withdrawn
30.42 USD
Fee
0.61 USD
Network Fee
18.******* USDT

Products used:
deposit and withdrawal

Service
Value
Quality
Thumbnail of user es1138
Egypt
1 review
0 helpful votes
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August 16th, 2016

They asked to verify my Credit card by charging me 2.6 $ then when I tried to get the money back the asked to verify again by 2.25 $ after verification they needed to charge me 3.3$ to get my money back

Thumbnail of user liampro1111
Croatia
1 review
0 helpful votes
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February 24th, 2024

They literally limited my deposit of paysafe card to 9.34 even tho i have still more than 100 dollars left to spend on non verified acc.

Tip for consumers:
Skrill is $#*!

Products used:
bruh

Service
Value
Quality

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