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Skrill has a rating of 1.4 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 197th among Payment Processing sites.
A followup as to what happened locally. Presented the false charges from Skrill to my bank - the Huntington National Bank (Columbus) and were on it like pit bulls. They took care of the ALL the false charges, no problems to my account. One of many reasons, they have had my money for nearly 30 years. Always feel 'Welcome'. They'll be getting atta-boys on here so the 5 starts are not for Skrill.
I've been using Skrill for several months to transfer money to my parents in India and have generally been satisfied with the service—until recently. My last transaction has been stuck in processing for over 7 days, and I've received no clear update from Skrill. After six days, Skrill requested my father's name, further stating "If not provided, the banking partner has the right to discontinue processing my payment". They did not provide any valid reason why this personal information was necessary. When I asked for clarification, their response was dismissive and unhelpful, simply stating that I was obligated to comply due to their terms and conditions. This is not only an invasion of privacy, but also a deeply concerning lack of transparency from Skrill. As a customer, I have the right to know why such sensitive information is requested and how it will be used. All my relevant personal details—my current address, email ID, and phone number—are already recorded in their system, which should be more than sufficient to process the transaction. This kind of request without clear explanation is unacceptable. To make matters worse, when I sought further clarification, I was told that "your case has been escalated and will take several days to review", further delaying my transaction. This has caused unnecessary stress, as the delay directly impacts my parents, who rely on this money for bills and other expenses. Skrill's lack of transparency and slow resolution process is extremely disappointing and unacceptable. This lack of communication and unclear demands for personal information should raise red flags.
When you deposit your money to your skrill account, they lock your account from withdrawing or sending your money at that very moment unless you go through a very hectic process of meeting their standards of verifying yourself.
That's a scam right there because you are forced to do things to be able to have access to your own funds which you yourself deposited.
Not just that, they reject your documents over and over till you can meet their insane standards.
Their automated service of verifying your location doesn't work ever.
On top of that, when you are finally verified, enter your bank details (same bank details that are already being used to receive foreign transfers) and their withdrawal service simply gives you an error.
Check customer service and they tell you to re enter same correct details over and over and mark your case as resolved from their own end.
You have literally no way of going around this loop and having access to your own money which you deposited yourself.
Can't understand how a service and company who operate like this are allowed to function from UK.
I have contacted them to solve my issue but they were just aiming to scam me. THIS proves all my reviews about this peace of sh$# site. Second time I lost money with them.
Tip for consumers:
Becarful guys... they are criminals
Warning. This company has many officers which are Masons who targeting to eliminate specific people. And the way they use to do it is simple.They delete your emails so is like you never sent the documents they asked, do then they can delete your account. On my case they asked me some documents. So i sent them immediately but then i didnt have any reply. But after many days i received an email which says "Warning.You didnt reply to our email and we dont have the documents we ask.Please submit the documents until today otherwise we close your account.".It seems someone deleted my email. Then i replied again and i sent the documents again.Then i didnt receive any respond, but after 2 days i went to account to login, and a message says "your account is frozen.Please contact us so you can login". For sure again someone deleted the second email so they freeze my account. I sent them message according the link, but they never replied and already passed 1 week. Once again my message for sure is deleted from Masons criminals so is like i never contact with them.And for sure they will close my account soon because now appears like they dont have any email from me because they delete all my messages. Do not support such criminals companies.
Tip for consumers:
Warning . This company has many officers which are Masons who targeting to eliminate specific people. And the way they use to do it is simple .They delete your emails so is like you never sent the documents they asked , do then they can delete your account . On my case they asked me some documents . So i sent them immediately but then i didnt have any reply . But after many days i received an email which says "Warning.You didnt reply to our email and we dont have the documents we ask .Please sub
I had deposited and amount of around AED 470 and ended up withdrawing only around AED 330. All thanks to the lousy excuses and fraudulent policies that the SKRILL team works on; with excuses such as my local bank not accepting the transaction to delay in me receiving less money due to fluctuating exchange rate; all the SKRILL team did was charge me on every transaction until I ended up losing 10-15% of my original amount to be received. I can assure the team that not only would I be taking this matter to social media platforms and channels but also going back to PAYPAL, FOREVER!
Tip for consumers:
I had deposited and amount of around AED 470 and ended up withdrawing only around AED 330. All thanks to the lousy excuses and fraudulent policies that the SKRILL team works on; with excuses such as my local bank not accepting the transaction to delay in me receiving less money due to fluctuating exchange rate; all the SKRILL team did was charge me on every transaction until I ended up losing 10-15% of my original amount to be received. I can assure the team that not only would I be taking this
STAY AWAY FROM THIS SCAM AND RIP OFF COMPANY... THEY WILL TRY TO HOLD YOUR MONEY FOR 6 MONTHS... ILLEGAL SCAM BUSINESS. THEY AVOID TALKING TO YOU AND THEY ARE THIEVES. NOT SURE HOW THEY EVEN STAY IN BUSINESS... IDIOTS
I was asked by skrill to provide further documentation to verify my identity before the money transfer I organised could proceed. I then discovered the transaction was fraudulent and asked skrill to halt transfer and I had provided no further identification documents.
There response was to send the money through to the scammers and collect there fee.
THEY ARE TOTAL CRIMINALS BEWARE OF SKRILL.
Tip for consumers:
DONT USE SKRILL THEY ARE CRIMINALS
I had been using Skrill for a year and although the fee's to convert and withdraw money were high, I had accepted that and continued business.
That all changed last early September when I moved a few hundred dollars from my Skrill account to my bank. The transfer went fine, however the money never hit my bank. I opened a ticket with Skrill customer service, they said wait 10 days. I did.
No money so contacted Skrill again and they stated there was an issue with my bank. Keep in mind I had the same cached banking info on Skrill website for quite some time with no changes. I noticed Skrill had put most of the money back minus $70 usd. They told me because my bank had an issue, that was the fee. I contacted my bank and they said they had no Skrill interactions for me on the day in question. When I went into my banking info on Skrill to confirm account info, SKRILL HAD DELETED THE BANK INFO. In my opinion, they did this to cover their tracks and so I didn't confirm all banking info was correct. When I read a variety of forums, Skrill had don't this with a lot of people and then charged the service fee. This appears to be a get rich scheme by Skrill. I immediately cashed out with newly entered banking info and closed my account. Please be very careful with Skrill or you may get ripped off as I and other did.
Also, read forums and make an informed decision whether Skrill is the right choice for you. You may be shocked when you read customer comments as I was!
Send inn $500, skrill changes to Nkr and take a fee.
Then on the withdraw skrill changes it to € and take a fee.
Now may bank must changes it no Nkr and they take a fee to.
A week ago, I withdrawn money from my Skrill account. Unfortunately - some of the stock agencies are not able to pay royalties to other payment systems and I HAVE to occasionally use Skrill. A WEEK ago, I withdrawn money to my account. A week later, I received no money - NO! I received a request to verify my bank account from Skrill! IN A WEEK AFTER WITHDRAWAL OF MONEY! This is a UGLY job! This is a UGLY service!
I have opened and VERIFIED my old account around 1 year. After start war in Ukraine I relocated in Poland and Skrill blocked refill. I just wrote to support that I'm living in Poland and want to restore full functionality of skrill. Support team sent me response that I should create new account and say them, they should move balance account from old to new. I did it and it was fine BUT I should one time go by verification. I sent to verification service my passport and my selfie. And from this time I saw "fine" work of customer service of Skrill. In last time I grow a BEARD and photo on my passport was without BEARD. They just said that my selfie is not the same on my passport and CLOSED MY ACCOUNT. I sent message to support service that my old service from they moved balance of money was verified and in time moving they understood that i'm the same person when they did it.
Scammers paradise. Absolute zero support for non premium users, rude and arrogant customer services. Avoid like a plague. Revolut / paypal anything is better than this bunch
I decided to use this as a wallet for online surveys payment. At first, I had no problem withdrawing my money. So I decided to save some money so I could withdraw a good quantity all at once.
That's when the problems started.
First of all, more than half my money was used for a Bitcoin purchase transaction which was obviously not mine. I contacted Customer Support and a human NEVER answered me. I didn't know if they were working on my case until I received an email saying my account was locked because of suspicious activity, which was NOT my suspicious activity. I never had a chance to report the shady transaction. So I want to withdraw the rest of my money so this doesn't happen again, and Skrill won't let me. I have to verify my account. I'm missing one document and I contacted customer service, saying I want to close my account. They wouldn't let me. So I found all these reviews. Now I'm afraid because I uploaded many important documents to Skrill. Fortunately, I didn't have much money there, but I already see it as lost money.
In September 2019 I opened a Skrill account. I paid in £50. After paying in £50 they request KYC AML details to activate/verify the account. This is normal procedure and I forwarded my details. To my surprise they left the account in a suspended state. I couldn't withdraw the money I had recently paid in. In early July 2020 I received an email notifying me that my account had been verified. Then on 30th July 2020 I received another email stating they wanted to end the "business relationship" and that an administration fee will be deducted amounting to £50. This was recorded as a Repair Fee. So, they didn't even have the courage to record it as stated in the email. Firstly, they suspended the account for well over 9 months. When they eventually verified it they then immediately closed the account and emptied the balance. I am now £50 out of pocket simply for opening an account which took ages to verify and then received a charge which emptied the balance. I have in all this time not even had the opportunity to use the Skrill service, not even once. An expensive lesson and very foul play.
ZERO STARS. Just deposited money into my Skrill account with the intention to pay that to a merchant who is a trusted partner of Skrill, and when I use the link on their site to sign into Skrill, it shows my balance but says I'm unable to use it to pay. This is just incredibly poor when you can't do the basic function that the service is meant to provide and is the only reason you are using it. Ooops.
The experience gets even worse, as when I try to withdraw the funds because I can't pay their merchant partner, they refuse the withdrawal, and... my account is now restricted and I can't do anything! Horrible way to treat a new customer. Beyond belief.
AVOID AT ALL COSTS PLEASE. Total contempt for their customers, no respect and I have never been treated like this in any dealing as a new customer. I used Skrill because I thought they are one of the more credible e-wallet companies.
FIVE days later and still they still have my money, account still restricted and I'm fobbed off by support messages saying I need to wait, no explanation, no apology, no reasons, clearly I have zero rights in the eyes of this company.
Today I would like to send you a very bad review about Skrill. I'm from a living person, not a robot have not been paid for by anyone, so my review will be true.
The amount of money constantly disappeared from my account.
Of course, you can blame me for the fact that I was subscribing to someone and the money was automatically withdrawn from me, but I did not subscribe to anyone and did not send money to anyone automatically. This option is disabled. But my account started to go crazy I didn't pay attention to it because I didn't use Skrill for some time, and literally the day before yesterday I sent money to Skrill from my bank account in order to pay for some of my purchases on the Internet, but I left the money on the shield while Let it lie. I saw in my notifications in the application on my phone that 49.99 euros were debited from my account I can even confirm the transaction number ID *******307How many days I tried to cancel my payment but in the end everything failed because you were constantly deleting my pose on my account and I don't understand whyWhy accelerated then creates such a function for questions How to cancel a transaction if it does not work If you are all such stupid. This is a real fraudulent company that launders money from its clients. I can confirm all of the above because this is true, I live as a person, and I can even give my mail so that you believe me that I am a real person who suffered from this company. You can see on history how much time they decline my requests
Never use it, your money will stuck. My client transfer me 5000 ruppes but its deposited into wallet and there are no opetion to transfer money to bank. I have horriable experiance.
Products used:
Money Transfer Services
I think i never will get my money back. They stole it. And i costumer service dont help. I make a withdrawal in 10. April now is 27. April and money dont recive yet.
I woke up to 5 emails from this company stating my account had been restricted an I would need to send in my ID to have it unlocked. I googled the phone number and attempted to call the Fraud Dept. that was a complete waste of time as no one has answered for the last 5 days! I sent an email and to my surprise I got a response. I asked them if they could send me the contact information so that I could file a Police report due to this not being my account. I have never heard of this company until I got those emails. The emails said my card number was linked which is not any card that I have. Today 9. 21. 22 I got another email from Customer Service and it said that Law Enforcement could reach out to them but not by email, I said I know that what is the phone number? They responded by saying they have their own way to reach us. The Oakland County Sheriff's Department has no idea how to contact them as no one in the office today has any idea what this company is. They have never heard of it. They literally Googled it while I was in the office! It seems like to me this company is in on the SCAMS with scammers. There is no way a reputable company operates by email only but lists a phone number that no one can get through on. If anyone knows another avenue that I can use to contact them please share! I HAVE NEVER OPENED OR TRIED TO OPEN ANYTHING WITH THESE PEOPLE!
I JUST SPOKE WITH TWO REPS PETER AND IVAN! VERY FUNNY BECAUSE THEY ARE THE ONES WHO TOLD ME THAT THEY CANNOT REPEAT THE INFORMATION FOR MORE THAN 3 TIMES! WHAT?! ARE YOU SERIOUS! AND WHEN I ASKED PETER IF I CAN TALK WITH SOMEONE ELSE HE TRANSFERRED ME TO IVAN - AND YOU KNOW WHAT HE DID? And i quote " WE CANNOT REPEAT THE INFROMATION FOR MORE THAN 3 TIMES" AND HE DROP THE CALL!
AWESOME! CUSTOMER SERVICE!
NOW I DONT KNOW IF THERE IS STILL A CHANCE THAT I CAN GET MY MONEY BACK!
THEY ADVISE ME TO CALL AFTER AN HOUR BECAUSE THE MANAGER WILL BE AVAILABLE BY THAT TIME,, WILL SEE, WILL WRTITE AGAIN HERE IF I EVER I TALKED TO THE PEOPLE FROM SKRILL.
NEVERTHELESS, PLEASEEEEE DONT DARE USE THIS SERVICE EVER! SKRILL SHOULD BE CLOSED AND THE PEOPLE THERE SHOULD KNOW HOW TO HANDLE CUSTOMER SUPPORT!
PETER AND IVAN - THESE TWO GUYS ARE SOOOOOOO POOR WITH CUSTOMER SERVICE!
AND IF THERES ONLY A WAY I CAN PUT A SCORE 0 OUT OF 5 I WILL DO THAT!
THE EXPERIENCE IS SO UNACCEPTABLE!
I do not recommend cooperation. I have been waiting for 2 months for a response on the verification of my site. It's too long
Tip for consumers:
No
Products used:
Business account
Skrill Stole my money Under the name of administration fee & locked my account.
Find attached?! Account was valid and verified from many years
Skrill basically takes your money away for inactivity every 2 months. I just lost everything I had on their account without even knowing.
Very unreliable service, the Visa transaction has been down for so many months already. Very expensive fees too that are unreasonable
Hello i want to ask why my account is unavailable and I have money on it as well on the netteler my dad is a lawyer so I think it will not be a problem to arrange it I wish you a nice rest of the day
Hello fine people
I have lost money and precious time with Skrill service.
I have used Skrill since year 2010.
To me; Skrill could suspend or de-activite your Skrill account any time and any day.
It does not matter that you are using a Personal or Merchant account.
It does not matter that you are married person or not, Skrill could sting you any time.
If does not matter if you have family or kids, Skrill always try to suck your blood by charging you expensive fees.
Even if you have a registered business and you pay tax to the government, Skrill will still charge you tax and expensives fees per transaction.
Their e-mail support is very much capable to give you high fever and boil your mind with a stupid response after you wait for 16 days time.
No matter, what you tell or ask Skrill they always copy and paste a non-sense email template that is never going to solve your problem.
It was a big mistake that I tired to use Skrill, I would have learned about them
Long time ago.
Skrill is just like Neteller and both companies are the run by Paysafe group.
Due to my bad experience I do not suggest to use Skrill or Neteller service.
Instead of losing my money and time with Skrill, I wish, I would have closed my
Account long time ago.
Skrill, always make it hard to contact them, recently have listed their phone numbers on website along with a contact us form but your problem never get solved, no matter how many times you try to contact them.
SKRILL, do not even give you the right to appeal.
My conclusion is DO NOT USE SKRILL Payment service.
Tip for consumers:
My conclusion is DO NOT USE SKRILL Payment service.
There are many other good payment processors out there.
Always check for a review and reputation of a company before you open an account with them.
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