SKYLUX Travel has a rating of 4.8 stars from 2,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Great prices and service for international flights
Excellent I am glad to be able to book a flight on the phone the old-fashioned way the personal way. MaSalama and God bless you
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
We don't know how SkyLux does it, but the service is professional and the arrangements meet our needs and desires - all for a deeply discounted price! This is our third booking and not our last.
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
I have dealt with representative Rick for a number of trips. I have always found him to be knowledgeable and had my best interest in mind. He answers all my questions and concerns with professionalism.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
They can get you a great price and their customer service during sales and booking is great. However, if you experience any disruptions (i.e. Cancellations) their service is horrendous. All of their changes have to be done via email, which if you are half way around the world and fairly remote, that doesn't work well. I was even on the phone with them and told them what flight to book us on and by the time I got the email and replied, which was within minutes, the seats were gone. I asked to be booked in a different class of service and to be booked on the codeshare airline. Both requests were refused. I asked to find me any flight(s) to get home. They could not. I ended up booking myself. Skylux is NOT a full service travel agent! If you need help while you are traveling, you are on your own. Also, I have been waiting for a refund for the cancelled portion of the trip for over 60 days, even though the booking airline has said the refund was processed 30 days ago.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 361111
Please email this ID at feedback@skyluxtravel.com with more info about your reservation, and we will get in touch with you.
Derek was the best part if my experience with SkyLux. His patience was only exceeded by his expertise. I highly recommend.
Thank you for your kind words! We're so glad to hear that Derek made your experience with SkyLux so positive.
Glen was responsible, attentive. He answered the phone and returned calls as soon as possible
We are happy to hear such words about Glen,Thank you.
He found us the absolute best price for our business class flight to Southeast Asia, literally saving us thousands per seat. Highly recommend!
We are happy to hear such words about Vincent,Thank you.
Amir was prompt and provided multiple options that offered a range of good prices. He was responsive to follow-up questions and requests.
Thank you very much for taking your time to review our services! We are pleased to hear about your satisfaction with the agent's assistance!
My agent was Primal J. Very knowledgeable and customer oriented. He is very patient and goes out of his way to meet the customer's needs.
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
It was good. Unfortunately first agent got sick. Once second agent took over process was ok
We love hearing from you! Thank you for leaving feedback for us!
Easy to talk to and very helpful to find a better deal for our flight. Thanks
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Clyde was fantastic and got me a great service at a great price!
Thanks a lot for taking the time to write such a wonderful review.
Worked with Melinda! She was very prompt and attentive to my request and means to address my needs for this flight.
Dear Customer, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
Kind and helpful agent experience with Fox who has always been very efficient with previous bookings also.
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process!
George is attentive and responds quickly. Gets us the best flights and prices.
Thanks a lot for taking the time to write such a wonderful review.
Paco was courteous and prompt. Communication was well and he met all expectations…..
We put in the work to keep you and all of our clients happy. We hope to see you again.
Carol was very helpful. I enjoyed making my travel plans to Europe without stress. Thank you.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
I had good calls and discussions with Hansel he is a good agent
Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Diaz, the travel consultant was super helpful, very patient and professional at all times and genuinely and gently worked with me to cement my travel plans and itinerary at this short notice and am very grateful and impressed with his service. I'll now be using Skylux travel for all our travel plans and needs.
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
Answer: Hello. Please contact our Customer Support at 855-507-9771 or send us an email at cs@skyluxtravel.com. We will gladly assist you. Thank you.
Answer: Hello. Please send us an email with your ticket number or confirmation number at feedback@skyluxtravel.com. We will gladly take a look at it. Thank you.
Answer: Why do you need something else? SkyluxTravel offers the most affordable business class tickets I've ever seen.
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!