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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Washington
1 review
0 helpful votes
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Timely response to my inquiries
December 18, 2024

Great prices and service for international flights

Date of experience: December 8, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!

Massachusetts
3 reviews
0 helpful votes
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Excellent
December 1, 2024

Excellent I am glad to be able to book a flight on the phone the old-fashioned way the personal way. MaSalama and God bless you

Date of experience: November 21, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!

West Virginia
1 review
0 helpful votes
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Always go with Harry
January 20, 2025

We don't know how SkyLux does it, but the service is professional and the arrangements meet our needs and desires - all for a deeply discounted price! This is our third booking and not our last.

Date of experience: January 10, 2025
Herman B. SKYLUX Travel Rep
3 months ago

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Arizona
2 reviews
0 helpful votes
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Excellent customer service
October 21, 2024

I have dealt with representative Rick for a number of trips. I have always found him to be knowledgeable and had my best interest in mind. He answers all my questions and concerns with professionalism.

Date of experience: October 8, 2024
Herman B. SKYLUX Travel Rep
6 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Texas
1 review
0 helpful votes
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They can get you a great price and their customer service during sales and booking is great. However, if you experience any disruptions (i.e. Cancellations) their service is horrendous. All of their changes have to be done via email, which if you are half way around the world and fairly remote, that doesn't work well. I was even on the phone with them and told them what flight to book us on and by the time I got the email and replied, which was within minutes, the seats were gone. I asked to be booked in a different class of service and to be booked on the codeshare airline. Both requests were refused. I asked to find me any flight(s) to get home. They could not. I ended up booking myself. Skylux is NOT a full service travel agent! If you need help while you are traveling, you are on your own. Also, I have been waiting for a refund for the cancelled portion of the trip for over 60 days, even though the booking airline has said the refund was processed 30 days ago.

Date of experience: October 7, 2024
Herman B. SKYLUX Travel Rep
3 months ago

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 361111
Please email this ID at feedback@skyluxtravel.com with more info about your reservation, and we will get in touch with you.

New York
1 review
0 helpful votes
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Derek is the best!
February 6, 2025

Derek was the best part if my experience with SkyLux. His patience was only exceeded by his expertise. I highly recommend.

Date of experience: January 27, 2025
Herman B. SKYLUX Travel Rep
3 months ago

Thank you for your kind words! We're so glad to hear that Derek made your experience with SkyLux so positive.

New York
1 review
0 helpful votes
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Good job
December 13, 2024

Glen was responsible, attentive. He answered the phone and returned calls as soon as possible

Date of experience: December 3, 2024
Herman B. SKYLUX Travel Rep
4 months ago

We are happy to hear such words about Glen,Thank you.

Georgia
4 reviews
0 helpful votes
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Vincent was very helpful
November 17, 2024

He found us the absolute best price for our business class flight to Southeast Asia, literally saving us thousands per seat. Highly recommend!

Date of experience: November 7, 2024
Herman B. SKYLUX Travel Rep
5 months ago

We are happy to hear such words about Vincent,Thank you.

Japan
1 review
0 helpful votes
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Multiple choices. Excellent price.
February 1, 2025

Amir was prompt and provided multiple options that offered a range of good prices. He was responsive to follow-up questions and requests.

Date of experience: January 22, 2025
Herman B. SKYLUX Travel Rep
3 months ago

Thank you very much for taking your time to review our services! We are pleased to hear about your satisfaction with the agent's assistance!

California
1 review
0 helpful votes
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Excellent customer service
January 28, 2025

My agent was Primal J. Very knowledgeable and customer oriented. He is very patient and goes out of his way to meet the customer's needs.

Date of experience: January 18, 2025
Herman B. SKYLUX Travel Rep
3 months ago

Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!

Georgia
1 review
0 helpful votes
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Pleasant
December 16, 2024

It was good. Unfortunately first agent got sick. Once second agent took over process was ok

Date of experience: December 6, 2024
Herman B. SKYLUX Travel Rep
4 months ago

We love hearing from you! Thank you for leaving feedback for us!

Texas
1 review
0 helpful votes
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Excellent
December 16, 2024

Easy to talk to and very helpful to find a better deal for our flight. Thanks

Date of experience: December 6, 2024
Herman B. SKYLUX Travel Rep
4 months ago

We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.

Nevada
1 review
0 helpful votes
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Great service!
December 16, 2024

Clyde was fantastic and got me a great service at a great price!

Date of experience: December 6, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Thanks a lot for taking the time to write such a wonderful review.

New York
1 review
0 helpful votes
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Excellent
November 26, 2024

Worked with Melinda! She was very prompt and attentive to my request and means to address my needs for this flight.

Date of experience: November 16, 2024
Herman B. SKYLUX Travel Rep
5 months ago

Dear Customer, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.

Maryland
1 review
0 helpful votes
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Quick response
January 28, 2025

Kind and helpful agent experience with Fox who has always been very efficient with previous bookings also.

Date of experience: January 18, 2025
Herman B. SKYLUX Travel Rep
3 months ago

Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process!

Tennessee
1 review
0 helpful votes
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Great customer service
December 14, 2024

George is attentive and responds quickly. Gets us the best flights and prices.

Date of experience: December 4, 2024
Herman B. SKYLUX Travel Rep
4 months ago

Thanks a lot for taking the time to write such a wonderful review.

Nevada
1 review
0 helpful votes
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40th wedding anniversary trip
December 15, 2024

Paco was courteous and prompt. Communication was well and he met all expectations…..

Date of experience: December 5, 2024
Herman B. SKYLUX Travel Rep
4 months ago

We put in the work to keep you and all of our clients happy. We hope to see you again.

New Mexico
1 review
0 helpful votes
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Five Star Service
December 15, 2024

Carol was very helpful. I enjoyed making my travel plans to Europe without stress. Thank you.

Date of experience: December 5, 2024
Herman B. SKYLUX Travel Rep
4 months ago

We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!

Canada
1 review
0 helpful votes
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I had good calls and discussions with Hansel he is a good agent

Date of experience: February 11, 2025
Herman B. SKYLUX Travel Rep
2 months ago

Dear Customer, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.

Texas
1 review
0 helpful votes
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40th Reunion event I. Manipal, India
October 21, 2024

Diaz, the travel consultant was super helpful, very patient and professional at all times and genuinely and gently worked with me to cement my travel plans and itinerary at this short notice and am very grateful and impressed with his service. I'll now be using Skylux travel for all our travel plans and needs.

Date of experience: October 11, 2024
Herman B. SKYLUX Travel Rep
6 months ago

Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.