Overview
SKYLUX Travel has a rating of 4.8 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
After a tiny hiccup with my first agent getting sick and getting help from another (no one's fault, just an unfortunate occurrence) I booked some amazing flights at great prices. I cannot wait and I am so thankful for the amazing service that I received!
SkyLux is an industry consolidator. The staff at SkyLux is always professional, thorough, and friendly. We have purchased tickets for three major international trips in Business Class from them. We have saved thousands of dollars compared to fares on the websites of airlines we've flown.
Mario was extremely helpful and nice. I called, got some options, asked some questions, got wonderful guidance, picked our flights, and done. I compared to other websites and found the same prices. But Mario helped me with things I didn't know, like the seating arrangement on my flights and where it's quieter or more private. I'm very satisfied.
We are glad that our agent was able to meet your expectations. Thank you so much for your positive feedback!
The booking agent was well informed and quick to reply. He saved me around $800 in air fare, which was great! I would have rated the service 5 star, but it was mostly on-line and via email, which was a bit confusing at times.
We are so grateful for your kind words.We will take everything into consideration to improve our offering!
The responsiveness and service were impeccable. My only criticism is that I wasn't informed prior to going through the payment process of cancellation options and related costs. I would have preferred factoring this in when looking at costs the previous day.
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
I have been using Fergus as my travel agent for the last six years and he has done an excellent job every time.
We appreciate a lot your excellent feedback of our services! Many thanks for cooperating with us!
The agent is a listener and understanding he was good in explanation l
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
My experience was great. And will work again with you.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Prompt, thorough, polite, responsive. He was really great.
Dear Customer, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.
I just had the worst experience ever. Whatever you do, do not buy their Care Package! You will not get the help you need, you will be charged obscure fees and it will take you a dozen phone calls to get anyone to give you an answer or help in any way. This scam just costed me over $1600. Do not believe a word they say...
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 142489
Please email this ID at feedback@skyluxtravel.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Pierce was helping me it took over an hour on the phone thinking he is going to give me a deal, it came out to 200 more than if I booked it by myself, which he told me it's worth it as they will provide me with a good service which is BS, I even gave him a tip.
Anyways lesson learned to just book my own tickets.
Dear Hamdy S.,
We are truly sorry to hear about your dissatisfaction with our services!
Your complaint is assigned a special ID: 247581 and the agent is already working on your case and shortly will get in touch with you!
It's really sad to hear about your unpleasant experience with Pierce! We will do our best to find a perfect solution for you to come back to our services again!
Thank you in advance!
We were in urgent need of an immediate flight, therefore I called. In less than 30 minutes we were given several booking choices. Our Business class flight was booked for the following day!
Thank you Nicole!
Thank you for the great review! Safe travels.
This was my first time trying SkyLux. Wonderful experience! Got the flights I wanted and saved over a thousand dollars! More in my pocket to spend on vacation! Was able to choose my own seats. Elliott was fantastic! Will definitely use SkyLux for my next experience!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
He has a patience, his very amazing personality, we appreciate his help.
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
Sarah was very kind and considerate as I had some pretty complex requirements, and she stuck with it until we found the flights I wanted.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Our experience started in July of 2023 with Mario giving us a quote. His exemplary patience with us keep us coming back since 2020. He never complain how ever early we call him prior to our planned escapes and routine annual vacation to Romania. This trip to Bolivia is in August 2024 and we have been emailing and calling him since July of this year! That's excellent customer service in our books! Next trip is Thailand, December of 2024 and he already gave us quotes but we will have to wait a few more months to play with pricing.
Dear Gheorghe, we truly appreciate your loyalty and the kind words. It's wonderful to hear that Mario's dedication has kept you coming back since 2020, and we're thrilled to have assisted you with your travels. We're looking forward to helping you plan your upcoming trip to Bolivia in August 2024 and your future adventure to Thailand in December 2024. If there's anything specific you'd like us to focus on or improve, please let us know. Safe travels, and we appreciate your trust in us!
My first experience with SkyLux Travel! Outstanding service and unimaginable prices. Percy, our agent, was absolutely amazing. Asked us questions, listened to us and always had options for us to choose. They have a forever customer.
Or half a dozen trips with sky looks for families and friends with excellent service and care going back five years. First place We shop for travel and never have to check anywhere else highly recommend
Cooper was extremely helpful and patient in assisting me with flights to and from Europe for a cruise with our elderly mothers. So refreshing to have a person talk us through the options rather than just relying on a website! Looking forward to our vacation!
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Cooper is awesome! Thank you very much for being our Customer and sharing your great impression on us!
Ranger returns emails promptly, delivers the information within a day, and finds great deals for us. If we need to adjust to allow for a stay-over city, he makes it happen. The prices for Business class are always lower than what we can find.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for sharing your great experience with us! We highly appreciate your time and cooperation!