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SKYLUX Travel

Overview

SKYLUX Travel has a rating of 4.8 stars from 2,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.

service
284
value
111
shipping
27
returns
45
quality
1,233
This company responds to reviews on average within 1 day
How would you rate SKYLUX Travel?
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Massachusetts
2 reviews
0 helpful votes
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Great service
May 7, 2024

Ian was just great. He helped us find the perfect flight at the perfect price point for our trip! He was helpful through every change we threw at him….and we kept throwing changes at him! Helpful and resourceful!

Date of experience: April 26, 2024
Herman B. SKYLUX Travel Rep
12 months ago

Dear Customer, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.

Florida
2 reviews
0 helpful votes
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Bad Business
November 8, 2022

I started using this company years ago and had a great agent. Unfortunately, I used another agent who has been giving me the worst prices. This company should be cheaper than Expedia and Delta but they are not. Buyer beware.

Date of experience: November 8, 2022
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 202501
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you

Thank you in advance.

Ohio
4 reviews
1 helpful vote
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Bought tickets for a trip
December 24, 2020

I got some tickets for an international trip. I am a bit nervous as to how it will work out because my agent said he could only book the international leg of journey, so I had to get the domestic part myself. In doing so, my baggage will not be checked all the way through, I will have to retrieve it and then re check it in, which is something I have never done in my 30 plus years of international travel. I will have to wait and see how the arrangement works out once i take the trip next month. Fingers crossed.

Date of experience: December 23, 2020
New Jersey
1 review
0 helpful votes
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Flem is the best!
August 3, 2024

I contact Flem for any of my flight needs and he always deliver! He responses fast and very efficient!

Date of experience: July 24, 2024
Herman B. SKYLUX Travel Rep
9 months ago

It's fantastic to hear about your positive experiences with Flem!

Illinois
1 review
0 helpful votes
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Good
August 23, 2024

Good service enjoyed working with him good support and attitude

Date of experience: August 13, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Thanks so much for sharing your experience with us. We hope to see you again soon.

Maryland
1 review
0 helpful votes
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Customer Service
April 17, 2023

The customer service I had from Estelle was great. She's a good agent and kept looking for me until she found the best possible deals. My only complaint is with the COMPANY and NOT with the AGENT. I just wish they could've processed the entire trip for me. I was more than willing to give my CC# and passport info onto to her. But she said it was basically against company policy. All travel agents process and prepare everything for you. I understand that many people don't like giving out their info all Willy-Nilly but this is a legit company is it not? If so, then why not grant that access to your employee and give them a piece of the commission or sale.

Date of experience: April 17, 2023
Herman B. SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 236211
Please email this ID at feedback@skyluxtravel.com

With your booking confirmation number, and we will get in touch with you.

Thank you in advance.

Massachusetts
1 review
0 helpful votes
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Excellent
August 23, 2024

Top notch 👌 experience very professional way of making it happen to me

Date of experience: August 13, 2024
Herman B. SKYLUX Travel Rep
8 months ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Texas
1 review
0 helpful votes
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Most recent experience with Skylux
April 11, 2023

We asked Elliot for assistance with a request for air travel options to South America.
As in the past, he was amazing and very thorough in offering options that fit our destination, dates, and budget.

Date of experience: April 11, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for the great review! Safe travels.

New York
1 review
0 helpful votes
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If you want to fly business class on a major commercial carrier and pay premium economy prices this is your go to company. Service was top notch. This is my third purchase. Anthony was a great service rep.

Date of experience: July 11, 2021
Costa Rica
1 review
0 helpful votes
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Easy way to Travel First Class
July 25, 2023

This site provides the best airline options and I am always taking care of through the process of ticketing as well as anything that has to do with the flights booked. Customer service is always great. Thank you Samson!

Date of experience: July 25, 2023
Herman B. SKYLUX Travel Rep
over a year old

We are so thankful for your kind words! It is what keeps us going!

California
1 review
0 helpful votes
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First experience
March 5, 2024

Very satisfied thus far. I have never dealt with anyone besides major travel companies before, and this time, they were less than helpful. Friend suggested contacting SkyLux and I was more than surprised and pleased by the knowledge, patience and helpfulness of the agent, Zane.
If this trip turns out as smoothly as I hoped ( mind I had never had any experience but with a major company), I am sold for life.

Date of experience: March 5, 2024
Herman B. SKYLUX Travel Rep
over a year old

Dear Frank, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.

Missouri
1 review
0 helpful votes
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Mr. Heinz is very cordial and professional.
August 29, 2024

Heinz is very patient and customer-oriented. I admire his talent and also his gentle attitude to understanding customer needs.

Date of experience: August 19, 2024
Herman B. SKYLUX Travel Rep
8 months ago

Dear Customer, We greatly appreciate your kind feedback. It’s wonderful to know that our agent met your expectations. Thank you for choosing us, and we eagerly await the chance to help with your next journey

Canada
1 review
0 helpful votes
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Junior is professional and patient
January 23, 2024

We booked Tokyo last March and just booked Panama for February with Junior. Both times he has had to offer extra assistance and was very patient with both our indecision and our booking difficulties (our fault) He has also provided several quotes to various other destinations that we were unable to book, and he had no issues with taking up his time unnecessarily. Have been highly recommending him to everyone!

Date of experience: January 23, 2024
Herman B. SKYLUX Travel Rep
over a year old

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.

New York
1 review
0 helpful votes
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Quick, competent, courteous
April 5, 2023

We had a complex itinerary from an area with small airports to an overseas destination. We ended up with 5 good options in less than 15 minutes and then were able to negotiate the best one, make the reservation, and get what we wanted. The agent as quick, competent, and courteous throughout.

Date of experience: April 5, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you for sharing your positive experience with us. We're thrilled to hear that our agent was able to provide you with multiple options for your complex itinerary and that you were able to negotiate and secure the best option quickly.

California
1 review
0 helpful votes
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Service was truly excellent!
August 17, 2023

I was somewhat concerned about dealing with a travel agency that was not familiar to me. But the speed of responses, quality, and savings in premier flight opportunities soon put me at ease. So far, for business class travel, they seem to be in a class of their own.

Date of experience: August 17, 2023
Herman B. SKYLUX Travel Rep
over a year old

Thank you very much for taking your time to review our services in a great way!

California
1 review
0 helpful votes
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The amount of time they put in to help you find the best deal is amazing, no rush, they will try until they find the best deal possible, and when they find it, they will assist you with any issue until you get back from your trip, this is amazing. And Melinda Gates, I don't even know what to say, I have been booking with her 3 years but she always give her best like it's the first time. For our family of 7 trip coming up in June 2021, she gave it all to make our trip possible by offering us 3 to 4 options to choose from. I'm way beyond satisfied. Thank you for your time and hard work, best of all, your professionalism. Truly appreciate that.

Date of experience: May 19, 2021
Alabama
1 review
1 helpful vote
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I've used SkyLux countless times to book business class air and have always had a positive experience. The savings is substantial over booking direct with the airlines and our agent has gone above and beyond to insure that we have the best flight itinerary possible. I would highly recommend using SkyLux Travel when purchasing business and first class tickets. JM the agent I work with is fantastic!

Date of experience: January 21, 2020
Washington
1 review
0 helpful votes
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An amazing experience from start to finish
June 21, 2023

I was a little skeptical at first-did some online research-then connected with Michelle. She was amazing to deal with -listened to my needs-checked multiple days /route options /emailed-called back and forth and finally found us amazingly priced business class tickets at literally HALF the price of what other sites where offering -will use them again in a heartbeat

Date of experience: June 21, 2023
Herman B. SKYLUX Travel Rep
over a year old

We're so glad to hear that you had a positive experience with one of our agents. Providing professional service is one of our top priorities, and we're glad that it showed in your interaction with our team members. Thank you for choosing us.

New York
1 review
0 helpful votes
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Very satisfied with my experience
March 6, 2024

Maverick was very patient and knowledgeable. He listened to my desires and concerns and explained differences in order to allow me to make choices. He saved me time and money by finding the right route to take me from home to my final destination without my having to book additional transportation. I had my doubts about SKYLUX but so far, I'm impressed with the time and attention I received. I'll have to wait and see if the actual journey is as lovely as he predicts. Fingers crossed.

Date of experience: March 6, 2024
Herman B. SKYLUX Travel Rep
over a year old

Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Maverick is awesome! Thank you very much for being our Customer and sharing your great impression on us! We wish you an incredible trip ahead!

Illinois
2 reviews
0 helpful votes
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Affordable business class
July 25, 2024

I frequently fly business to Europe and Axel from SkyLux Travel has always been able to either find the best flight or match the price from other online searches.

Date of experience: July 15, 2024
Herman B. SKYLUX Travel Rep
9 months ago

We're really grateful and appreciate you taking the time to share your rating with us!