Overview
SKYLUX Travel has a rating of 4.8 stars from 2,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Albus responded very quickly to my online request and followed through very quickly with the flights we were looking for. Overall a fine experience.
Excellent. Chin D was very patient and nice to help me book my flight.
Thanks a lot for taking the time to write such a wonderful review!
Landon has been extremely helpful, He literally spent hours to make sure I had everything I needed, and at the price that I was comfortable with.
We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!
Kris N. Provided a broad mix of options for us to consider for our travel. He was responsive, knowledgeable and went above and beyond to help.
Thanks so much for sharing your experience with us. We hope to see you again soon.
Rudolph is truly the differentiator. Pricing, responsive, great attitude and empathy sums up the experience..
We're really grateful and appreciate you taking the time to share your rating with us!
Thank you for working on my ticket Otto and emerald. Getting the change of flights sorted. Appreciate it.
I purchased a ticket the company cancel one leg and the Skylux is making me go through hell just to deal with them, this company is a nightmare.
You only deal with your designated agent and if she like mine Anita does not contact you or solve the issues you have NO ONE to call or reach, you are hooked to the person that will may be help you or not.
It was a nightmare, this was supposed to be a service to get a business class ticket at a slightly better price but honestly is NOT worth it, complete nightmare, just filed with the BBB and also I called my credit card company to get the refund since I have all the documents stating the cancelled flight.
I could not cancel with Copa that was the company since I book through this nightmare company.
Caveat Emptor, don't go even near this people!
Update! 09/11/21
They sent me a message stating that I have to send an email to fix this issue.
I called several times, I email even to someone that still kept on trying to book me on another flight, and when I denied her generous offer, she mentioned that I will have to pay fees for the cancellation.
I really lost it, this woman was telling me that because Copa Airlines cancelled my flight I had to pay from my pocket to cancel my reservation?
The level of incompetence and negligence is paramount here, the same happen to my "agent" sending me an email with a charge for cancellation.
I HAD IT WITH THIS PEOPLE, PLEASE BE SMART DON'T TOUCH THEM!
Dear Gus,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@skyluxtravel.com. Thank you for your patience and understanding.
Cameron was wonderful and very attentive. This is the 2nd time I've used SkyLux and it continues to be excellent. Thank you.
We’re really grateful and appreciate you taking the time to share your rating with us!
We have used SL twice without incident. We have two more flights booked with them and trust all will go well.
It was a better deal than Expedia or Kayak! I felt I got very personalized care by Glen the agent I spoke to on the phone.
Dear YVONNE, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.
My flight was canceled due to minor restrictions by the airline which my agent did not tell me. I am asking for my refund and yet to receive it.
Dear Raphael, We have gathered all information together and your request is in progress. Be aware that processing time may be slower than usual due to the overwhelming number of cancellations and refunds.
Everything went great. Very knowledgeable and helpful.
Thanks
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
Decon was very responsive and followed through to get me an airline reservation, I was happy with
We're delighted to hear that Decon provided you with excellent service and was able to secure an airline reservation that met your needs! Responsiveness and follow-through are key aspects of our commitment to providing exceptional customer service and we're pleased to hear that Decon delivered on both fronts.
I booked a BUSINESS CLASS flight from Madrid to Perth. Australia. I received the itinery looked at the flight times saw the word Business repeated several times and unfortunately I didnt see that I had been booked on an economy flight from Singapore to Perth? I didnt see the word economy because I wasnt looking for it as I had booked Business Class and was admament about that when telling them what I wanted. This economy sector comes after I have been in transit for 36 hours! I have a 9 hour stopover in Singapore and wont be allowed to use the business class lounge! My agent "Norman" has been smug, condescending, and rude about the problem, he blames me because I approved the itinerary, he accepts NO responsibility at all. I asked for Business Class fares and this is what I expected not what I received! I have written to the CEO but received no reply? I think it is disgraceful and unfair of Sky Luxe not to admit at least half of the fault? The ball is in their court but I wont hold my breath!
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 166343
Please email this ID at feedback@skyluxtravel.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Always easy to work with Corvo. He gives me choices and is patient with all my questions
Our agents are doing their best to satisfy the customer and we appreciate them a lot! Thank you very much for being our Customer!
We have used the service for two trips. Jerry helped us both times and did an excellent job!
Strongly recommend!
Dear Dave, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.
Jerry is professional, prompt, and came up with good suggestions.
Shan was very easy to work with and was quite patient with me. He got back to answer any questions I had without much delay.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Saved me a lot of time researching flights! It was easy- all I had to do is provide dates, locations and class
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Dennis D is very hard worker, very patient and understandable. I am very happy for his service and will definitely refer him to other people.
We are happy that Dennis D has provided you with such a wonderful experience.
The level of expertise was remarkable. Our agent Jerry went above and beyond to make our trip possible and his patience with us was admirable!
Hello Ryan,
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're delighted to hear that you had a fine experience and that Albus was able to respond quickly to your online request and follow through promptly with the flights you were looking for.