Overview
SKYLUX Travel has a rating of 4.8 stars from 2,534 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 2nd among Travel Agency sites.
Nash was very knowledgeable about our travel requests. He made it easy to satisfy our travel needs. We would your your services again. Thank you.
Zell did a great job tracking fares and getting us great value for Economy Premium seats on direct flights from Washington DC to Athens
Dear Customer, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Thanks Zackary for taking care of our booking. His efforts and enthusiasm is well appreciated. Skylux is the best!
I don't know how this company are still trading - 2 years ago I had a biz class Lufthansa ticket booked from Europe back to LA -
I went to check in - the flight had been cancelled and my mkney had not been refunded. Spoke to sky luxe and they assured me the mkney was being refunded to my card but that I would have to pay again for a new ticket ~ I was at the airport - had no choice - they booked me another flight in KLM for even more mkney than my
Original ticket cost - I asked for an email
Confirming that they had refunded me the original payment - 9 months later they had still not refusnded me - I tried through better business bureau and truspilot to make complaints - they blocked all of them -
They are a crooked company based in Delaware (we know what that means) it's virtually
Impossible to find any complaints
About the company. The only reason I managed
To get a refund was because of Elliott agency who intervened in my behalf. So grateful to them. I would never have got the money back had it not been for them. I'm also hugely disappointed with the better business bureau -
Their reviews are worthless - they do nothing if and when you have a problem.
Spread the word, Skylux are
Crooks and should not be able
To do business
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 201565
Please email this ID at feedback@skyluxtravel.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Forrest was able to find a R/T discounted non-stop flight from Phoenix to Paris. He was very helpful and efficient and friendly
Your happiness made our day beautiful! Thank you very much for sharing your excellent impression on our services!
Morgan showed he cares for his customers and satisfying the customers is his top priority. Awesome piece of work!
We are so glad to hear about your satisfaction with our agent's assistance! Morgan is awesome, indeed! Thank you very much for booking with us!
Memphis was very helpful in obtaining our reservations.
Thanks for your feedback! We're glad Memphis could assist you with your reservations.
Great all round, quick response and personalized. Highly recommended
We're delighted to hear that you had a superb experience with our personalized service.
August was very knowledgeable I will use your company in the future
We're thrilled to hear that August provided excellent service! We look forward to assisting you again in the future.
It has been a pleasure working with Skylux. Thank you for your help with my flights to Italy for the summer of 2024.
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Great Service and prompt response. Albert was able to understand my travel needs and resolve any conflict with travel plans.
We are happy that Albert has provided you with such a wonderful experience.
Only complaint is your website doesn't work well with iPad. Very good pricing, capable and pleasant agent.
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your positive impression on us!
Sally great agent and professional, and wonderful, I had good experience no hassle at all.
Dear Customer, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
George was very helpful and worked with me. His customer service was excellent. I will definitely refer Skylux Travel to family and friends.
Dear Sh Y., We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.
Hamad was excellent to work with and very cooperative and patient. He put in a lot of effort to find the ticket and price that work for me.
Nikita is one of the best. He is quick to respond. Similarly
Reggie also had always been helpful.
You guys have the best service
Thanks so much. Viji
Thank you so much! Our agents always work in unison to provide the customers the best services.
Alonso was very prompt in responses and adjustments!
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
The agent (Kris) was very professional and helpfful. He checked out all the options I suggested in a very timely manner and found great fares.
Dear Morty, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.
This is the second time I have dealt with Joseph Dean and I think he is a consummate professional. I have recommended him many times to friends.
We are glad that our agent Joseph Dean was able to meet your expectations. Thank you so much for your positive feedback
I will update my review when I get my airline ticket refund back which is pending, although they keep $500 which I can use in the future.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 for the Best Luxury Airline Ticket Agency in the USA and the World Travel Awards 2024 as North America’s Leading Travel Agency. These awards confirm that with SkyLux Travel, you can trust you're working with a legitimate, reliable agency that prioritizes your travel experience and ensures you won’t get scammed.
Beyond discounted flights, SkyLux Travel offers a full suite of concierge services, including private chauffeurs, airport transfers, car rentals, and the ability to book luxury hotels and villas. By leveraging our wholesale contracts, we ensure our clients save both time and money while experiencing the height of convenience and comfort.
We value the reviews our customers leave about SkyLux Travel, as they help us improve our service. Our customers consistently share positive feedback about our competitive pricing, exceptional service, and reliability. If you’re still wondering whether SkyLux Travel is a scam, check out reviews from verified customers at reviews.skyluxtravel.com for genuine feedback on our services.
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- Wilmington, DE, United States
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Business History
2015 - 2016: earned BBB accreditation with an A+ rating, became an ARC-accredited, and grew to 100 agents, doubling the client base to 64,870 by 2016.
2017 - 2019: grew client base to over 186,000 and became a member of ASTA.
2020 - 2021: adapted to the pandemic by focusing on customer service, growing the team to 140 agents, and serving 166,279 clients.
2022 - 2023: served over 535,000 clients, expanded the team to 400 agents, and received multiple industry awards, including Best Luxury Airline Ticket Agency in the USA and North America's Leading Travel Agency in 2023.
2024: served 1.5 million+ customers, with 400+ agents and partnerships with 70+ airlines, continuing to offer accessible luxury travel.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy our agent Nash did such a great job for you.Thank you for your review.