• Skype

Skype

Is this your business?
Write a Review

Overview

Skype has a rating of 2.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Skype ranks 17th among Chat sites.

  • Service
    14
  • Value
    14
  • Quality
    15
See all photos
How would you rate Skype?
Top Positive Review

“I've been using this application for 2 years”

Jack C.
3/12/14

I've been using this application for 2 years. It keeps my family and I connect virtually. Video chatting makes us feel that we're so close. Skype is a great instant messenger to keep in contact with friends. It has better video quality than other instant messengers, e.g. Yahoo and MSN.

Top Critical Review

“Site-jabber protecting skype?”

douwantmyreview o.
11/1/19

Cannot search members on Skype, returns error messages. Messages undelivered, never received. I believe Skype is hacked, probably internally by it's own staff. Do not trust this app with any personal info. Dishonest charges to bank without permission. Corrupt company earlier comment did not show here, This site not tor friendly, they want to track you.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

video quality (3) customer service (3)
Thumbnail of user laureno7
9 reviews
19 helpful votes
  • Send Message
September 10th, 2012

When you're in a long distance relationship- it's an essential. Thanks to Skype, my boyfriend and I can do everything from cook together to playing online scrabble. It's been a godsend while he's been three hours away!
Video quality is relatively poor- but it honestly doesn't bother me.

Thumbnail of user jackc57
8 reviews
13 helpful votes
  • Send Message
March 12th, 2014

I've been using this application for 2 years.
It keeps my family and I connect virtually. Video chatting makes us feel that we're so close.
Skype is a great instant messenger to keep in contact with friends. It has better video quality than other instant messengers, e.g. Yahoo and MSN.

Thumbnail of user douwantmyreviewo
1 review
0 helpful votes
  • Send Message
November 1st, 2019

Cannot search members on Skype, returns error messages.
Messages undelivered, never received.
I believe Skype is hacked, probably internally by it's own staff.
Do not trust this app with any personal info.
Dishonest charges to bank without permission. Corrupt company earlier comment did not show here, This site not tor friendly, they want to track you.

Thumbnail of user rachellk
9 reviews
22 helpful votes
  • Send Message
April 16th, 2014

Skype is a good communication tools. It helps people connect from one place to another. Online chatting and video chatting with friends, family and love ones. I've been using this for 5 years. So far I didn't find trouble in using this except for the premium usage of Skype. But even if you are not in the premium account still it functions well.

Thumbnail of user huzaifaa
5 reviews
17 helpful votes
  • Send Message
June 10th, 2011

Skype is great, but sometimes it becomes a pain. The reason is I bought a single country subscription for one month, but the available minutes I consumed in like 10 days, so I wanted to renew the same package by paying its monthly fee even in just 10 days, they didn't allow me to. All they said is buy our upgraded package of minutes right now, but you can't renew the old one until one month is completed, nor you can add minutes to it nor you can upgrade. Skype's video calls are good, but if your internet connection bugs a very minor or little bit, the call will start disturbance, while at the same connection with minor slow I used Google voice and it works great.

Thumbnail of user elenn2
2 reviews
2 helpful votes
  • Send Message
May 20th, 2016

I have been using skype to keep in touch with many of my family members and loved ones this is an easy way to add us all to video chat and keep communication going and watching in real time our family growing together. Even being so far apart :)

Thumbnail of user cvp
5 reviews
18 helpful votes
  • Send Message
May 29th, 2011

I have used Skype for about a year. It's very convenient to have a way to contact others that is free (if they subscribe to the same service), and the fee for calling outside Skype is reasonable. Sometimes, we run into a problem with different people having different versions of Skype, and this seems to cause difficulty in allowing the video to work properly. After a lot of experimenting, we were able to work it out. Besides this relatively minor issue, Skype is not a bad service.

Thumbnail of user samh1
13 reviews
59 helpful votes
  • Send Message
December 19th, 2009

Arrggghhhhhh very frustrated with their service. The software can be buggy, latest update has come with multiple problems, cam and calls are dropped. The damn window keeps popping up every minute which is very annoying, gets in the way of whatever work you're doing.

I used to recommend skype, not anymore, won't use them again til they fix their buggy software.

Thumbnail of user jonathanm515
16 reviews
114 helpful votes
  • Send Message
May 29th, 2020

I stopped using Skype a few years ago and this is why. I was getting one friend request after another from these so called women that kept sending me links to join porn websites. Blocking and reporting was not working as they just kept on coming. Read the Skype forum and other people were having these same issues but staff weren't listening and only closed the threads. In the end I got so annoyed and fed up with it, I quit Skype.

Thumbnail of user tellingdat
15 reviews
96 helpful votes
  • Send Message
April 3rd, 2020

Terrible IM program unreliable. Cannot change computers-you will not be able to login. If you travel you skype will be unavailable to you since they automatically identify you as a hacker and block your account. Spy on your chat and will delete your account for promoting other im programs. Corrupt, incompetent company with bad user interface and poor support.

Tip for consumers:
Skype USED to be good until Microsh*t took it over and ruined it along with everything else they acquire.

Products used:
switched to LINE. much more reliable.

Thumbnail of user jonathanb56
5 reviews
29 helpful votes
  • Send Message
May 2nd, 2014

Skype used to the the standard system for calling and it was great at that. Video came along and the service started to be worse. Now as they moved away a P2P network, the calls don't have the same quality. If it wasn't because it's free and easy to use, I think we'd have ditched Skype a long time ago!

Thumbnail of user jaclync
1 review
1 helpful vote
  • Send Message
October 28th, 2009

I think I ahve no lcue who or what they are. Never been on the site before. Yet I am being billed multiple times a day? How did they get my information? Research online shows this is an on going problem with Skype.

Thumbnail of user jasonp52
3 reviews
3 helpful votes
  • Send Message
April 8th, 2015

Skype is such a cornerstone of online communication nowadays that it's almost entirely useless to write a review for it. Everyone knows about it. That is why it's completely buffling that for the last several months Skype completely neglected the ever-worsening problem with its mobile app for Android. Put it simply - it doesn't work. Constantly crashing mid action, drops calls, and randomly shuts down. Worst of all, the issue is not being publically adressed by the company on the forums. Whatsapp's announced video calling feature can't get here soon enough.

Service
Quality
Thumbnail of user chrisj34
27 reviews
58 helpful votes
  • Send Message
February 22nd, 2013

I bought a Skype number. Sometimes it does not work. That's why I did not continue using it. I had a contract for 3 months, but after that they automatically charged me for another 3 months. They will charge you automatically until you go to their website, and terminate your contract.

Thumbnail of user consumrj
9 reviews
8 helpful votes
  • Send Message
July 31st, 2020

Positive reviews must be from skype employees or those who use it on one device only and are technically ignorant.

Skype is basically spyware. It spies on your browser activity, recording and tracing it while u use skype instant messaging.

Run by microsuck they will delete your account for criticizing them in your private skype messages.

Slow to load and sign in. Frequent login problems. Cannot change devices or account will be blocked-another spyware feature.

Try line. It's better. In fact there are many IM programs that are better than skype.

Thumbnail of user murrays
1 review
3 helpful votes
  • Send Message
April 1st, 2011

Their forums are filled with complaints from users who can't use their CC to buy more time, with the lack of anyone to talk to, with the lack of anyone telling them what's wrong, with declines on the CC when Skype actually billed them. This all happened to me as well. They stink as a company when you have a problem that they cause. Stay away give your money to a Company that cares.

Thumbnail of user natei
4 reviews
6 helpful votes
  • Send Message
April 16th, 2012

I wish I could give a higher rating, but I feel after every release, Skype is getting worse and worse. Granted I use it, and it's great for what I need, but when you start bloating it with ads everywhere, and limiting GUI options and the interface, it becomes very frustrating. The PC version is ok, but the OSX version is horrid. Skype 2.0 was the golden version. Once they went 5.0, it started getting bad.

Thumbnail of user sarahv20
3 reviews
3 helpful votes
  • Send Message
November 11th, 2015

Like, my skype app is so glitchy, I have to constantly get out of it and go back into it just to talk to someone. Also, the CAPS is broke cause I've got to constantly insert the caps function every time, after I enter my text. It's annoying to do and wastes time. Another thing is that some of my messages don't send over skype mobile. Not only that, it happens a lot to my friends trying to respond to me. I don't get calls either when I'm called upon.

The buttons are probably broken too, because ever since the latest update, I'm barely able to send a thing. I can barely press the send button without pressing the emoji one. That's very annoying as well. And when I do press onto the send button, it doesn't even send most of the time. Like, I have to press it a few times to actually get it and avoid the emoji button, but not to miss the send button.

Everything is just so glitchy and stuffed into each other.

Value
Quality
Thumbnail of user dickl22
7 reviews
12 helpful votes
  • Send Message
July 29th, 2018

I remember in the begining...
These Skype ONLY webcams...
Boi oh boi did i get ripped of by Skype Hype
I never liked it and or the idea of it.
Now though, i can accept the idea,
But again. It won't offer canadian numbers
And is an app only call thing. So wifi needed.
Textnow does the same for free. And offers Service providing for around 20~40$ so...
Just sad they also are not in canada yet id pick it up over my landline
But skype to me. Remains just an overhyped brand like facebook.
It was indeed the one that launched the whole crave so ill give it credit to that

Thumbnail of user jenl176
1 review
0 helpful votes
  • Send Message
April 4th, 2021

Is it just me? I've scoured the skype website to see if I can chat or call support and can find nothing. Every time I try to weave my way through the "Contact us" category to an actual person I end up back in the same Groundhog day of their virtual agent trying to guess(badly) at what my problem is. It SHOULD NOT BE THIS HARD. I ordered a monthly international credit for 200 minutes to Nicarague, assuming this would be more or less a 30 day thing, for $30. Turns our it expired at the end of THAT month... 3 days later. It also never worked. I'm trying to call to rectify the situation and it seems impossible. If anyone knows the fast track will you please share it with me?

Tip for consumers:
Dont.

Products used:
None.

Thumbnail of user stuarth137
1 review
0 helpful votes
  • Send Message
April 8th, 2021

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine).

I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error.

After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up.

When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break).

Taking this service has been a big mistake.

Service
Value
Quality
Thumbnail of user sumguys
5 reviews
13 helpful votes
  • Send Message
September 1st, 2019

Like everything else they touch microsuck ruined skype. It's hacked, u cannot maintain the same id/account. It's slow as molasses and they are dishonest, charging me for phone credits I did not approve after lying that they would not be imposed for several weeks. Bunch of wankers, I hope they are getting good salaries for their scam product. There is no limit what people will do to keep a job, they will work for liars and scammers and pretenders. U cannot keep the same skype id if you change computers without going through a bunch of bureaucratic crap verification procedures that usually fail. Their interface is very user unfriendly and you must stumble around wasting a lot of time trying to figure out how their crap program works or doesn't. Hopefully Trump will break up some of these consumer abusive companies, and now would not be anytime too soon. Started by a thief, billy boy gates and descending into a big incompetent company that, after years and years STILL cannot produce a good OS and is becoming more and more abusive with its totalitarian spying on your net activities. Really, these people should be in prison, not making money on the net. Sitejabber must be in cahoots with MS, since you cannot use a proxy to post here and you must enable javascript so they can track and profile you and maybe even ID you.

Thumbnail of user viviann40
2 reviews
2 helpful votes
  • Send Message
July 3rd, 2018

I use Skype pretty much every day. When I turn video on, sometimes the voice and movie doesnt come together. Its not always though its frustrating. But I like the message icon. Its so cute.

Service
Value
Thumbnail of user ketan.mehta
1 review
0 helpful votes
  • Send Message
August 24th, 2023

Good luck trying to fully cancel your membership. Days are limited for such scamster companies and their practices. This company will never regain trust.

Service
Value
Shipping
Returns
Quality
Thumbnail of user liamc25
43 reviews
1 helpful vote
  • Send Message
January 18th, 2021

Effective and 100% efficient. I only wish it didn't cost so much for the services that require a fee, especially in this day and age

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Stay in touch! Free online calls, messaging, affordable international calling to mobiles or landlines and Skype for Business for effective collaboration.

How do I know I can trust these reviews about Skype?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Skype?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business