Sleep Number

I see only blacks in your commercials! Since they're only 13% of the population, this must be your target consumer! I don't see any whites using your beds so I'll not purchase your product! I'll make sure to tell all my friends and family neighbors and coworkers that you're a black only company! You made a bad decision!

My dream bed was always a sleep number. But I want to tell anyone that tries to purchase one. Don't! I've had nothing but trouble with that bed. Customer service sucks. Continue to send wrong parts. And charge me for them. And refuse to do a refund. I could go on and on about this company. But just know if you buy a bed from now you will regret it. 100 words is not enough time to explain to you how bad my experience has been. I wish to God I never walked into that store and purchased a bed. I have not had a good nights sleep since I bought it. The bed keeps deflating and when they give you a timeframe. They do not honor it. Please be mindful of who you buy bed from. Everybody does not have money to waste. I'm supposed to have one of the good bed. It sucks! Customer service sucks more. I wish I had a read the reviews before I purchased my bed. You can buy a bed off Amazon and get the same reaction. Sleep number sucks!

Purchased bed and adjustable base. Was told about the 100 day refund if not satisfied. Well, we were not satisfied at all! Bed was horrible at any setting. Hot! What they neglected to tell me was that only the mattress was refundable and you are stuck with the mechanical base which means you would be out the over $3,000.00! I will give them credit as they reviewed the phone conversation of me ordering the bed and did confirm that this was not explained to me so they did end up taking both pieces back and issuing a refund. I give their customer service high marks for a product that is highly overrated and extremely over advertised as the best sleep available. The bed is very difficult to put very over priced cheap sheets on and I had to take a loss on then as well as the mattress pad. The most expensive mistake I have ever made!

I have had a Sleep Number bed since 2005. I had a few issues after a couple of years, but Cust Service was excellent and took care of the issue. I went to buy a new sleep number bed. I didn't check reviews b/c my prior experience was very good. This time it was horrible. They messed up the delivery. When I tried to have them address the issues, it took me hours to get thru & when I did they didn't care. I was stunned but the started researching and found that there were many bad reviews now on this company. The former CEO had been convicted of fraud & we all know that translates into a beaten workforce. I cancelled my order immediately and feel like I've dodged a bullet. Just beware.

Bed is great for the 1st year or 2, but if anything goes wrong you are then responsible for buying the replacement parts. So much for a 15/20 year warranty, such a $#*!ty policy, just puts more money in the owner(s) pockets.

No Lower Back Support at All

Worst experience ever. I was having horrible lower back problems as soon as I laid on the mattress. There is no lumbar support at all. Called customer service to return it. Instead of just accepting my request their sales associates repeatedly tried to upsell me on adjustments that would supposedly help my back but of course for more money. When my request for a refund was finally accepted I was told there was also $250 installation fee and a $250 return fee that would be subtracted from the refund. Neither of these fees were disclosed prior to purchasing. So essentially a $777 purchase was reduced to a $267.77 refund. I would not recommend getting a bed from Sleep Number and I am honestly disappointed at the lack of transparent business practices.

Have been on the phone for over 3 hours between store and customer support. First customer support could not find me in the system. Finally once I got someone else, I told them my issue, they said hold on and I will fill out an order, they said they should take care of it. NEVER came back to the phone. So I went online to chat, they wanted to charge me for my issue on foam cracking. So I kept calling for a supervisor, on hold again going on almost 4 hours to talk. Finally hung up, no communication. I will not ever tell anyone to purchase a sleep number bed.

Sleep Number engages in deceptive practices to mislead you into thinking that their 100-day trial applies to your entire purchase. While shopping they repeatedly circle back to the 100-day trial. They rush you into signing the purchase agreement. They believe so little in their product that they want to make money off their delivery/pickup fees and bases, because the mattresses have a high return rate. My purchase was made in Arcadia on April 2. Delivery April 29. From day 1 the mattress was uncomfortable, resulting in me getting no sleep. It wasn't until I researched how to return that I saw all the posts about the adjustable bases being a final sale. I relied on the salesperson's representation and failed to do my due diligence. I am writing this post so that others might be aware before committing to a final purchase.

Bought sleep number... adjustable bed at Paducah KY store around 2014? Paid at least $5000 for the glorified air mattress... finally getting rid of it tomorrow. Posting this review so no one waste their time or money on this lousy air mattress. Pure junk.

I bought a sleep number true temp contour pillow, and its absolutely the worst pillow I've ever used. The shape of the pillow has weird squares on it that make it super lumpy and uncomfortable. Its wrapped with a cover that feels cool to the touch for a couple seconds, but doesn't have any lasting temperature regulation. And when I go to sleep number's website and try to chat with someone, they direct me to a phone number *******188 that basically just blares advertisements at you - not for sleep number mind you, but for random other BS. And when you try to press 0 for a human, it asks you "what company are you calling for?" Clearly some complete BS run around. F sleep number.

Mine doesn't have the numbers on the pump control because I got the lowest-priced Select Comfort mattress I could afford, in 1993. Note: If you want to save $, you don't need the box springs! It's an air mattress for heaven's sakes. It looks good on a platform bed.

Never mind that -- I find it exceedingly comfortable -- I feel cradled. It is supportive even when it's underinflated.

After many years, one of the 2 chambers developed a slow leak, so I was able to purchase a new chamber from the company for a very reasonable amount. At that time there were some signs of mold on the old chamber, which can be a problem with these, so I sprayed with a mix of grapefruit seed extract and tea tree oil.

Now both of the chambers have a very slow leak (after 21 years!) -- not enough to take action, as I need to add air only once every 2 weeks or so. Eventually I'll upgrade in order to get a new air pump (that may be where the problem is) but it will be the same brand.

I have been trying for days to speak to anyone in customer service. Plan on spending 45 minutes to an hour and still all you hear is the recorded message "all reps are busy." I have even gone to the live chat to receive the same message. Finally went into the store and all they could do is log are concern/exchange. Either invest in a better phone system providing consumer with at the least hold time expectations, or a auto call back. Looks like I'll need to file with BBB.

I feel everyone's pain, sleep number stuck to us for 576.00, for anew mattress that was punctured by there cheap bed frame with 4 bolts across the middle of bed with nothing covering bolts. It punctured mattress and there customer service just gave me run around on phone for 2 hours and charged me 576. 00. 25 year warranty my $#*!. I hope millions of people read this. I wouldn't recommend sleep number to anyone because they don't stand behind what they sell. Craig

After spending approximately 3 hours on the phone and being transferred multiple times, our issue with the Sleep Number bed is unresolved. When a consumer spends $7,000 for a mattress and it fails to work after one year, one would believe that support from this company would be forthcoming. It has not been the case.
Never again will we purchase a Sleep Number bed and let this be known…. We are prepared to take this issue to the Attorney General's office in our state not only to make them aware but to have them attempt to intervene not only for us but for the others who have written negative reviews. Our world is in a chaotic state, this incompetence and lack of care for consumers only increases the stress.

Most importantly this bed is very uncomfortable. It is a giant air mattress that is expensive. I can feel every movement of my husband and move up and down like we are on an air mattress.
Second, this is an advertising scam with poor customer service. They advertise 100 day full return but will not let you return the base. Nothing stated that was non refundable until my receipt was send to me after having to ask a supervisor to send it to me. They don't send receipts just order summaries. We had to go through the BBB to get this taken care of.

As a stockholder and long time SleepNumber bed owner, I have always found the product quite good.
As a company dealing with the public, the Minnesota firm is horrible. Impossible to reach customer service,
Stores filled with junked-up, "bait and switch" gimmicks, and an intrusive policy for dealing with personal information (which they then sell at a premium to other vendors). Salespeople in their stores are quick to say the company has many problems, and will not listen to employees. Thus, this review.
The person in charge of marketing should be arrested. The person in charge of customer service should be shot.
My recently purchased 360 Smarbed is, surprisingly, still quite well made. The company, alas, is a train wreck.

I have been waiting for 12 weeks an have had 4 delivery attempts and fails. Each time I had to take a day off of work and move my king size bed out of the room. I finally cancelled the order. The only thing they gave me for any of this was a set of sheets that now I can't use because I don't have the bed!

Customer service is awful. Every time I called them they said that they would have to research this and call me back. Never received a call from customer services in the whole 12 weeks. I cannot believe that they put me through all of this for nothing!