Sleep Number

Since I have a King Split Twin. I can only purchase a Twin Chamber set. I only need one... You can't order one Separately.

Trying to reach someone that you can actually speak with is difficult. I called sales and then was transferred to a customer service rep. It is unfortunate that I had to diagnose the problem, which I had to have my son accomplish as I had hip surgery 10 days previously. The issue "deflation" on one side while I was sleeping on it. Just a "bit" difficult getting out of the bed in the middle of the night.
The rep talked us through the "self diagnostics". With the cost of the bed why am I doing the diagnostics. The problem is in the air pump. A service tech will be here on Nov 17 2021. We will see what happens.
I did call the store and I left a message and I did send a text at 0333 hours. In the text I did ask for a phone call. They did not call me. I sent a text again later in the day and requested a phone call. I received a text back. It was clear that I was not going to get a phone call. What I learned from the text messages was that the local store was "passing the buck". This is not good customer service. Unfortunately I did not do better research before I purchased the bed. "My Bad". Had I known what I do now about the lack of customer service I would not have purchased the bed.
The bed itself, so far, is what I expected. I love the adjustability which we can do at anytime to fit the needs of the day. I like the information that is provided by the app that shows how well or not that I am sleeping. I am not sure about accuracy of the information though. I wonder about it. I believe that the cost of the bed has a lot to do with that technology,
CUSTOMER SERVICE IS THE DEAL BREAKER FOR SURE.
Thanks for reading!

I had two very different experiences when trying to schedule service. To begin with I made two rather expensive service requests. These were to take apart my bed and put back together again after I moved. The problem started when instead of scheduling the second appointment later in the day. It was scheduled with a window of 10 am to 1 pm.
This was way earlier then requested. So when I called several minutes after being notified when the appointment was. Andy from consumer services basically stonewalled me and told me there was nothing I could do other then request a different day. When ask if he could just ask the techs to arrive towards the end of the window. He got rather rude and told me he could no more do that then ask them to bring me a Big Mac. WTF common man. He further said that he had been doing this job for 5 years and had had this conversation many times before. He also said that when I request to talk to someone further up the food chain then him, there was no one how could do anything for me. So at that point I ended the conversation.
So at this point I went looking for another number to call, I mean after all. All I was trying to do is make sure my bed could be put together once it got moved. Something quiet frank I could do myself. But I was willing to pay them to do it. So I get ahold of some name Miocia, apologizes if I spelled it wrong. But in two minutes she was able to send a message to the techs doing the reassemble of my bed and warn them not to come to early. Something Andy said could not possibly be done.
Fast forward to when they came to take my bed apart. The techs called to see if they could come early. Luckily my wife was home. So having them show up several hours early was not a problem. But they had no tool. Let say that again. They came to take apart my bad, and they brought no tools with them. Again come on man. What you thought it was magically gonna come apart. We will see how tomorrow goes. But so far they are getting a D minus and that is being kind. Stay tuned for part two. 3/31/2022 a very un

I paid over 7k for my sleep number bed. One of the base mounts was defective and company won't repair.

Best mattress in the world and customer service is outstanding evry bed in my hase has one and one at the beach.

Sleep Number beds are simply a gimmick wrapped up in some very sophisticated marketing and dishonest salesmanship. Do not make the same mistake as I did. This was the worst retail experience of my life. Do your research about this bed and this company. Caveat Emptor! The stores are designed like a third rate Apple Store wanna be. They sell only their products in a polished and sterilized fashion, hiding the small print at every turn. First, in the store all the mechanics of the bed are well hidden inside the platforms. Once my bed was delivered and I saw all the lines and hoses that are required I was horrified. The pump is the size of a shoe box with lights flashing on it that don't turn off. And good luck cleaning under the bed with all the wild entanglement of wires, hoses and contraptions. Further Sleep Number charges an additional $39 dollars for the remote control. Think how you would feel after spending $1,500 on a television set but were forced to shell out an additional sum for the standard remote. This extra cost encourages you to use their app. But you need to know: by using the app Sleep Number is data harvesting everything that takes place on your bed. Yes I mean everything! How creepy is that. Sleeping and intimacy are not competitive sports. The bed has a definite dip between the two sides that you feel in its full intensity when you sit in the middle at the foot of the bed. You nearly sink to the base. When it quickly dawned on me what a mistake I made purchasing this bed I entered the second phase of my hellish experience with Sleep Number: their Customer Support. When I called to begin the return process I was put on hold for an hour and forty minutes. That call only ended when I hung up. When I finally do get through to someone is when I found out that they don't offer a free 100 day trial period as advertised. You are charged an additional $199 plus tax to have the bed picked up. No one ever informed me of this. When queried I was told it was in the small print. Luckily I did not also buy the base. The base is nonreturnable, period. In the end I was out one third of the total cost of the bed in shipping charges alone. The Sleep Number bed is mediocre by the most generous description. The only possible people that I can imagine would put up with this joke of a bed is a couple who have such different firmness needs that they would make this compromise. Sleep Number is a lousy, deceptive company that sells a lousy, deceptive bed. Don't get bamboozled like I did. There are hundreds of bed manufacturers in the country, why buy one from a company that makes a second rate product and that is so ethically challenged their founder is spending the rest of his life in a Federal Penitentiary?

Bought a bed (iLE) at the beginning of August and scheduled delivery for August 31,2019. They confirmed my delivery timeframe window between 10:00AM-1:00PM on Friday August 30,2019. (Labor Day weekend). Saturday morning we disassembled current King size bed and had mattresses out on driveway to have them taken as in my agreement and what I paid for. At 11:10AM I received a call form Sleep number alerting me that they regret to inform me that they could not find the bed on any of the docks and would have to re-schedule delivery for 9/20/2019. I told them unacceptable and wanted the bed to be delivered on following Tuesday or did not want the bed.

I called the sales associate Samuel Kirk (Sales Manager) and was told he would be in store at 5:00PM and would have him call me. Around 5:30PM I called back and was told they are very busy and would have him call me as soon as he was done with a customer. After 2 more hours of Sam not reaching out to me I called back and finally got to speak with him and explained my frustration. He told me they were very busy and could not get any answers until Tuesday. He said that unfortunately, I was one of the other 9 deliveries that this happened to that day.

It is now Tuesday and called to talk to Tracy (supervisor at the escalation group) and all she could do is deliver the bed 9/20/2019 and credit $199 delivery fee. I told her I wanted to cancel my order. With no hesitation, she agreed and put me on hold to set up the cancelation.

I had to re-assemble my King size bed (took over 2 hours as we had to fit it back up my narrow staircase) and was told that on a one time basis she would send me a UPS label for the bedding that came separate and I would have to drop it off at UPS.

I spent $6300. 00 on a bed and will now have to wait to receive a check form them once everything arrives back at warehouse. I HAVE NEVER had a worse experience for something of this value and is a scam company.

BUYERS BEWARE!