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The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.
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PLAYBACK IS JUMPY AND STOPS AND BACKS UP... STOPS AT THE HALF HOUR AND THEN YOU MISS THE LAST PART OF THE SHOW, AND STOPS AT THE HALF HOUR... BUFFERS CONSTANTLY EVEN WITH A GOOD CONNECTION! CONSTANTLY ADDS EXTRA COMMERCIALS TO SHOWS PUTING THEM OVER THE HALF HOUR MARK OF THE SHOW... THEY ARE CHARGING FOR CHANNELS I HAVE ON MY TV FOR FREE... WASTE OF TIME AND MONEY... TOTALLY FRUSTRATING
On top of this, the app is the worst app in history... I can't tell you how many games I recorded then watched... then it would skip around... nothing like knowing the score in the 4th quarter when you're watching the 1st quarter! No responses from them... I fning hate them
The internet said I could watch MTV Catfish Season 9 on Sling TV. I signed up but could not find this show or MTV. I checked again and the other site said I had to sign up for the "Comedy Bundle" to get this. I found a "Comedy Dynamics" and signed up for it. Still no MTV or Catfish. The first time I tried to cancell Sling TV, I went through the process, which seemed designed to confuse customers, there was no real cancellation option. The second time I had to sign in and was able to cancell.
Terrible TV service. Buffers and crashes consistently. New update is terrible. New guide is unintuitive and so frustrating. DVR replay is terrible. You can't even control the advancing feature since it jumps around erratically and won't let you control it. The pause feature is a joke. Mostly let's you pause for only a few seconds. Sling is a embarrassing bug fest. Really bad.
I am sick of this service and after this month I will never pay for it again! The customer service sucks and I am going to have dispute the charges through my bank!
While restarted my Sling Orange subscription, they added 3 add-ons for another $24 without my authorization. I immediately tried to get them to refund them. Twice on the chat channel (after 30 minutes each of waiting) they dropped me in the middle of the conversation. On the phone, they refused to refund my overcharge only offering a future credit.
Be very careful with them.
Sling provides a lot of cheap offers for anyone to get started. But their website/softwares are often buggy and not at all user friendly esp. When it comes to cancelling the service its pathetic. Most often the cancellation will not go through or there will be some other means where by Sling.com makes it impossible to figure out how to cancel the service. And somehow even if you manage to cancel their service then there is no assurance that they will stop billing you. You need to keep checking your credit card statements to make sure you are not billed. The customer support reps and supervisors are trained to flatly deny your request for a refund in such cases and are not willing to take any accountability for such billing issues or show any transparency towards the customers. Information is all over the place or at multiple places even for things like "terms-of-use" - where some links work whereas others do not. And its customer's responsibility to figure this out at their own peril. Worst part is they do not allow you to remove your credit card information at any time (even if you want and also given that its a prepaid service - meaning you pay first and then watch). This to me is fraud and speaks about undesirable business practices by the company in this day and age. Would totally recommend to avoid this service (unless you love all the above listed hassles).
I am extremely disappointed with this streaming service. Not at all what I signed up for. Most of the "Live" shows are at least done a day before. Could not find any live sports available at all!
I purchased the yearly Sling Willow instead of Willow TV directly. I was extremely unsatisfied with the content I was getting. The interface is horrible to navigate plus there was no content like sports highlight that I was were looking for. For the same price, I would have gotten better navigation and highlights packages to directly with Willow TV. The software is totally buggy - the title says one thing but the stream is something completely different. Now when I see all these issues, I want to stop the service and get my money back. However, Sling believes in just taking money and completely disregarding customer experience. They basically cheated me of my money and are now not ready to refund the money they took even though their service is horrible.
What a joke of a business. This is like a scam! Wish I could give negative 5 stars.
Sling itself is just ok. We liked it at first but when they got rid of Bally's sports and we could not see baseball live all the time it became obsolete to us. My wife canceled online and that should have been the end of the story. However, four months later I got an email from my bank account that I was charged basically $70 from them. After I looked into it Sling never canceled our account and continued to charge us. My wife used their chat service to talk to a rep and a supervisor. They said they were sorry that there was nothing that they could do to fully refund our account saying that because it was a prepaid service that they could only credit back the latest charge. They would not investigate it, didn't care that we were not using Sling for four months, and didn't care about us as customers. Sling never canceled and we are busy with 6 kids and just thought it was done. We didn't know but Sling should have pumped out an email to confirm cancelation but we never got one and didn't know we were supposed to get one. So buyer beware that if you decide to cancel make darn sure it's canceled because you will get no where while their reps and managers are towing the business line that there is nothing more that they can do for you. That is what their answer will always be. We are currently looking into other options as we are not going to give them 210 for free. Extremely dissatisfied.
Had Sling for 2+ years and first the price went from $35/month to $48/month with ZERO warning. Then some idiot decided to "upgrade" the UI and it's absolutely horrible and extremely annoying. I can accept that change is necessary but when the change is worse than what was working just fine before... no. I'm mostly pissed that they raised my bill without one single email, letter or phone call. That's just effed up. Oh, and my DVR went from 100 hours to 10 (yes, 10) hours. Again with no warning.
Sling buffers and freezes up during every sports event that watch. I have to reset my roku every time this happens. As a result I miss parts of my live event. There going to say it's my enternet but this only happens when I watch Sling. Netflix, Hulu YouTube never has a problem. If it were not for my wife wanting to keep it I would cancel this crap. I hate Sling
The new version will not show recording options for local channels
Called support many times with no help
They told me that recording local channels was not included and tough luck
Also their support is based in the Philippines do you really want to give the your credit card info
Very bad service no answers no refund just bad service with alot of broken English you can't understand
Even with all the spotty signals, Sling has found a way to offer you a more troublesome experience. Sling recently changed their channel lineup guide and now it's far more difficult and time consuming to see what's on and what's coming on at a later time. It's obvious that some so-called graphics person decided on what looked good to them rather than what may make the consumer viewing experience better. It's so bad, that after 4 years of being on Sling, I will be moving my business elsewhere very soon. If you have the choice, look for something else.
These people are crooks and pathetically hide from their customers. Any failure on their part does not warrant any discount, refund or extra days of watching. If you struggle for 2 days while they flounder to fix a problem, it's yours to eat. Now that they've installed a failed new app on Fire TV, I've experienced weeks of lockups and viewing interruptions. Sling is aware that their crappy app wasn't well tested before they released it, but it's just tough luck, customer's problem, and no further consideration is given. It's difficult to reach anyone and all they are trained to say is No, we can't help you. Literally, the only reason to call is to get a credit for a problem, and they don't do credits, period! These people are corrupt and crooked! If you want corrupt and crooked, save another $20 and find one of the Indian streaming companies that uses Lenox MP app. There are several and they have about the same issues that Sling does, but they have more channels. But, a little shady, like Sling. Sling can go screw themselves.
This sucks you can't see what's on any channel without stopping what your watching, or to see what's coming on next. Simply said, I HATE IT! Bye bye sling...
If you like horrible steaming and even worse controls this is your perfect solution… Sling is the worst!
I used to like Sling Blue until recently they started doing all these updates and adding crap channels with crap content. Then today, the final straw, I had to go in and update my payment method as the card I was using has been compromised so I got a new card. On the Sling TV app it said to reactivate for $40 to keep current subscription. I tried on the TV to renew and it wasn't working so I went to Sling.com>my account> manage payment. All I did was enter the new card number and hit submit and guess what?That 40 sling blue reactivation turned into a $284 debit from my bank account. I called Sling and was told "there's an issue on the website and they are working on it. Ok That is not Ok I want my money. While the lady was giving me the ID number the call dropped so I had to call back and talk to some guy who had no clue what was going on. I have to wait for their developers, with whom I have no faith, to send an email. If I hear nothing by 08/23 or if they do not refund my money, I then have to call my bank to do a dispute resolution. This is BS and I will be cancelling Sling permanently after this is settled. They added packages and charged me for 5 months in advance and I didn't sign off or acknowledge or initiate this change the guy said oh you selected it I said the hell I did I went to payments and updated my card as I've done times before there was no selecting or deselecting anything.
Beware! Use vidgo instead. Costs more but they won't rob you.
I signed up for the three days trial and cancelled right after the three days trial ended. I was going to keep it but the my current cable service would not let me off until September.
Sling charged me a whole month because I did not cancelled to the last second before the three days trial ended.
So since I started the trial at 2:30:45 am on the 16th of June, I should have cancelled on the 19th at 2:30:44 am, or before that time.
They will charge you a whole month if you missed the deadline by a second and the manger on duty was one of the worst.
I was going to come back in September 2021, after my cable service expired, but they have shown me that they do not care about keeping the customer. The manager indicated to me by his conversation that he was not care about me coming back. Sling is one of the worst to me.
Deleted it two years ago because of the app never working correctly. Tried to give sling another chance. Only to be put in a circle of pages saying "you already have an expired account. Restart to pick a subscription" and "create new account page". Literally takes you to register a new account. Obviously already in use lol never seen such a poorly made app. Anyone using this is being robbed of their money and time.
Answer: They are rip offs fir real. I think everyone shpikd ban together gor a class action suit.
Answer: Go with your gut on this one. Click away from Sling
Answer: Don't even waste your time on sling. Don't know where you live, but there are so many more options today than there was say 5-10 years ago. Look around.
Answer: The ROKU rocks! Just avoid SLING TV at all costs. When they rip people off the FCC will not make them give you the money they owe you. The FCC just says We received your complaint and you should be hearing from SLING. What a joke! I am out $50.00, because SLING told me they were only taking major credit cards or the SLING cards. I purchased 2 $25.00 SLING cards to pay my $40.00 bill. The cards only come in $25.00 amounts. It would not take them. I called and called and got different CS agents. The cards would not go through. I got all kinds of reasons the cards were not working. I finally dropped SLING and went back to Spectrum. Something I vowed to never do. The day I called SLING to tell them I no longer wanted their service, and to tell them why I was unhappy the CS agent told me that the cards only work on the bill due date. Blah blah blah. I dontt know what happened with SLING. The service was great for a long time. Then they went to those stupid cards that would not work.