Sling TV

I got Sling trying to save some money (significantly less than Xfinity), but it just didn't give me the channels I wanted, and I couldn't get them as add-on's. So I canceled my service in August right after my August monthly charge. Today, 10/06/23, I get an email stating my account was reactivated (I didn't authorize), and that if I didn't authorize to go in and change my password. Which I immediately did, then I promptly recanceled the service. Then I check my bank account and it shows I was charged for the month. I then go to Sling to chat with a rep to get a refund, and they proceed to tell me they have no record I ever canceled my service until today and they cannot process a refund since it's a subscription service and they don't issue refunds if service is canceled after the monthly charge. I just get to use the service (that I don't want) for another month before it's deactivated. I canceled in August, didn't get charged in September, get en email it's been reactivated and I get charged again in October, but they tell me they don't show it was ever canceled until today and the reactivation email I received must have been in error. It's shady as heck. If you have Sling and want to leave, make sure you keep your cancellation emails because they will use it against you if you happen to delete once you feel the cancellation was complete. There are better streaming services, maybe at a higher cost, but I've never had any trouble with them in the past, this was my first time using Sling. Even if trying to save a buck, just don't use them, they are shady. There are so many bad reviews on BBB as well. Stop giving them business.

I signed up for a promo worth $210 of Sling TV with purchase of a TV. The promo was for 6 months of Sling Orange + HBO. I never heard of Sling before and was not familiar with their practices. I assumed Sling Orange included HBO and applied my promo code. It turned out that HBO is a separate add-on, so I immediately edited my account to add HBO. What Sling claims happened was, when I signed up for Sling Orange, the promo code applied for 11 months of service. When I then signed up for HBO, it charged my card 11 months of service for HBO, as I was already locked into an 11 month billing cycle.

Thinking it was not a big deal to fix on their part, I called their customer service and requested my account be updated to reflect the promo of 6 months and for the HBO charge to be refunded. I then received an email from their billing department that the charge was not refundable and that I was essentially stuck in an 11 month contract with them.

After multiple calls and emails denying my refund, I was amazed at the balls of this company. One rep even blamed me for the charge and told me "even if you cancel your promo now, you will still owe the 11 month charge." They are perfectly fine with charging you for a service that you already canceled and no longer use.

After filing a complaint to the FCC, their shady billing department finally agreed to refund back the money (which I am still waiting to see on my credit card). Long story short, if you are a victim of this company's fraudulent billing practices. FILE A FCC COMPLAINT against their asses. Ala carte TV is likely the future, but these mofos are NOT the savior we deserve.

https://consumercomplaints.fcc.gov/hc/en-us